30 In other words, the questionnaire aimed to answer the first research problem,
which was about the classroom management problems, whereas the interview aimed to answer the second research problem, which was about the solutions to
the problems found based on the first research problem
E. Data Analysis Technique
In analyzing the data based on the close-ended questionnaire, the researcher used frequency agreements of strongly disagree SD, disagree D,
agree A, strongly agree SA. The researcher calculated the responses into percentage in order to generate conclusion from the responses. In addition, the
researcher also calculated the average of the percentages had been calculated to make generalization of each classification on the questionnaire. The researcher
calculated the response percentage using the formula .
RA represented the
response average. Meanwhile, ∑responses represented the total responses on the item and N represented the total respondents.
Nevertheless, the researcher also divided the statements on the close-ended questionnaire into two types. The first type was a positive statement while the
second one was a negative statement. In the positive statement, the highest score was strongly agree SA while in the negative statement was strongly disagree
SD. Therefore, in each of the items, the point was ranged from 1 up to 4, in which the score was 1 point if the answer was SD and 4 point if the answer was
SA for the positive statement and vice versa the negative statement. The results of
31 the close-ended questionnaire were presented on tables to enable easier further
analysis and readers to understand the findings. Differently, in analyzing the data based on the open-ended question, the
researcher presented them into a list of problems and selected the problems which were experienced the most by the respondents. After analyzing the questionnaire,
the researcher combined all the problems found based on the close-ended statements and the open-ended question to identify the major problems
experienced by the respondents. Moreover, in analyzing the data based on the interview, the researcher used an audio recorder to keep the data when doing the
interview. From the audio recordings, the researcher listened to them and read a list of an interview form before noting down the information and the data. In
addition, the researcher presented the results of the interview into description forms.
F. Research Procedure
In conducting this research, the researcher followed six major steps. Those six major steps are: 1 planning, 2 defining population, 3 sampling, 4
constructing the instruments, 5 conducting the survey, and 6 processing the data. The detailed procedure of this research could be seen as follows:
1. Planning
The researcher selected issues in education, especially, issues which were related to the English Language Education Study Program. After finding some
issues, the researcher decided to choose the issue about classroom management.
