Telecommunication Infrastructure Index TII Human Capital Index HCI There is a conflict in the objectives and priorities of government The lack of independent decision-making by local government to Resistance and fear of change by e
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Stage IV - Transactional: Governments begin to transform themselves by introducing two-way interactions between ‘citizen and government’. It
includes options for paying taxes, applying for ID cards, birth certificates, passports and license renewals, as well as other similar G to C interactions,
and allows the citizen to access these services online 247. All transactions are conducted online.
Stage V - Connected: Governments transform themselves into a connected entity that responds to the needs of its citizens by developing an
integrated back office infrastructure. This is the most sophisticated level of online e-government initiatives and is characterized by:
1. Horizontal connections among government agencies 2. Vertical connections central and local government agencies
3. Infrastructure connections interoperability issues 4. Connections between governments and citizens
5. Connections among stakeholders government, the private sector,
academic institutions, NGOs and civil society.
E-Government in Indonesia According to UN survey 2016, Indonesia was ranked at number 116 out of
196 countries with 0.4478 points on Index of e-government consisting of: 1. Online Service Index OSI
Indonesia Online Service Index OSI is 0.3623 which assessed country’s national website, including the national portal, e-services
portal and e-participation portal, as well as the websites of the related ministries of education, labor, social services, health, finance and
environment as applicable.