Repurchase Intention Of Brand Word-Of-Mouth Of Brand Constructive Complaints Of Brand Karakteristik Responde Berdasarkan Jenis Kelamin Karakteristik Responden Berdasarkan Usia Karakteristik Responden Berdasarkan Pendidikan Terakhir

4. Repurchase Intention Of Brand

Case Processing Summary N Cases Valid 30 100.0 Excluded a .0 Total 30 100.0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbachs Alpha N of Items .647 3 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Total Correlation Cronbachs Alpha if Item Deleted item1 8.73 .823 .535 .436 item2 8.77 .737 .571 .374 item3 8.30 1.183 .293 .739

5. Word-Of-Mouth Of Brand

Case Processing Summary N Cases Valid 30 100.0 Excluded a .0 Total 30 100.0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbachs Alpha N of Items .813 3 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Total Correlation Cronbachs Alpha if Item Deleted item1 8.53 1.361 .602 .811 item2 8.57 1.013 .764 .636 item3 8.43 1.013 .657 .763

6. Constructive Complaints Of Brand

Case Processing Summary N Cases Valid 30 100.0 Excluded a .0 Total 30 100.0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbachs Alpha N of Items .906 3 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Total Correlation Cronbachs Alpha if Item Deleted item1 7.03 3.344 .813 .866 item2 7.37 3.137 .802 .879 item3 7.00 3.448 .832 .853 LAMPIRAN 3 ANALISIS KARAKTERISTIK RESPONDEN ANALISIS KARAKTERISTIK RESPONDEN

1. Karakteristik Responde Berdasarkan Jenis Kelamin

JK 156 84,3 84,3 84,3 29 15,7 15,7 100,0 185 100,0 100,0 Laki-laki Perempuan Total Valid Frequency Percent Valid Percent Cumulat iv e Percent

2. Karakteristik Responden Berdasarkan Usia

Usia 32 17,3 17,3 17,3 134 72,4 72,4 89,7 12 6,5 6,5 96,2 7 3,8 3,8 100,0 185 100,0 100,0 20 Tahun 20 - 30 Tahun 31 - 40 Tahun 41 - 50 Tahun Total Valid Frequency Percent Valid Percent Cumulat iv e Percent

3. Karakteristik Responden Berdasarkan Pendidikan Terakhir

Pendidi kan 2 1,1 1,1 1,1 108 58,4 58,4 59,5 17 9,2 9,2 68,6 58 31,4 31,4 100,0 185 100,0 100,0 AKADEMI SMA SMP UNI VERSI TAS Total Valid Frequency Percent Valid Percent Cumulat iv e Percent

4. Karakteristik Responden Berdasarkan Pekerjaan