3. Assurance Assurance1
Frequency Percent Valid Percent Cumulative
Percent Valid sangat tidak puas
4 6.1
6.1 6.1
tidak puas 40
60.6 60.6
66.7 puas
8 12.1
12.1 78.8
sangat puas 14
21.2 21.2
100.0 Total
66 100.0
100.0
Assurance2
Frequency Percent Valid Percent Cumulative
Percent Valid sangat tidak puas
1 1.5
1.5 1.5
tidak puas 12
18.2 18.2
19.7 puas
44 66.7
66.7 86.4
sangat puas 9
13.6 13.6
100.0 Total
66 100.0
100.0
Assurance3
Frequency Percent Valid Percent Cumulative
Percent Valid sangat tidak puas
1 1.5
1.5 1.5
tidak puas 14
21.2 21.2
22.7 puas
39 59.1
59.1 81.8
sangat puas 12
18.2 18.2
100.0 Total
66 100.0
100.0
Universitas Sumatera Utara
Assurance4
Frequency Percent Valid Percent Cumulative
Percent Valid tidak puas
6 9.1
9.1 9.1
puas 51
77.3 77.3
86.4 sangat puas
9 13.6
13.6 100.0
Total 66
100.0 100.0
Assurance5
Frequency Percent Valid Percent Cumulative
Percent Valid tidak puas
32 48.5
48.5 48.5
puas 23
34.8 34.8
83.3 sangat puas
11 16.7
16.7 100.0
Total 66
100.0 100.0
Assurance6
Frequency Percent Valid Percent Cumulative
Percent Valid tidak puas
35 53.0
53.0 53.0
puas 22
33.3 33.3
86.4 sangat puas
9 13.6
13.6 100.0
Total 66
100.0 100.0
Assurance7
Frequency Percent Valid Percent Cumulative
Percent Valid tidak puas
7 10.6
10.6 10.6
puas 47
71.2 71.2
81.8 sangat puas
12 18.2
18.2 100.0
Universitas Sumatera Utara
Assurance7
Frequency Percent Valid Percent Cumulative
Percent Valid tidak puas
7 10.6
10.6 10.6
puas 47
71.2 71.2
81.8 sangat puas
12 18.2
18.2 100.0
Total 66
100.0 100.0
Total Assurance
Frequency Percent Valid Percent Cumulative
Percent Valid 13
1 1.5
1.5 1.5
15 1
1.5 1.5
3.0 16
5 7.6
7.6 10.6
17 14
21.2 21.2
31.8 18
10 15.2
15.2 47.0
19 9
13.6 13.6
60.6 20
9 13.6
13.6 74.2
21 4
6.1 6.1
80.3 23
2 3.0
3.0 83.3
25 2
3.0 3.0
86.4 26
1 1.5
1.5 87.9
27 1
1.5 1.5
89.4 28
7 10.6
10.6 100.0
Total 66
100.0 100.0
Universitas Sumatera Utara
Kategori Assurance
Frequency Percent Valid Percent Cumulative
Percent Valid 75
13 19.7
19.7 19.7
40-75 53
80.3 80.3
100.0 Total
66 100.0
100.0
4. Emphaty Emphaty1
Frequency Percent Valid Percent Cumulative
Percent Valid sangat tidak puas
10 15.2
15.2 15.2
tidak puas 36
54.5 54.5
69.7 puas
9 13.6
13.6 83.3
sangat puas 11
16.7 16.7
100.0 Total
66 100.0
100.0
Emphaty2
Frequency Percent Valid Percent Cumulative
Percent Valid sangat tidak puas
1 1.5
1.5 1.5
tidak puas 38
57.6 57.6
59.1 puas
18 27.3
27.3 86.4
sangat puas 9
13.6 13.6
100.0 Total
66 100.0
100.0
Universitas Sumatera Utara
Emphaty3
Frequency Percent Valid Percent Cumulative
Percent Valid tidak puas
42 63.6
63.6 63.6
puas 14
21.2 21.2
84.8 sangat puas
10 15.2
15.2 100.0
Total 66
100.0 100.0
Emphaty4
Frequency Percent Valid Percent Cumulative
Percent Valid sangat tidak puas
1 1.5
1.5 1.5
tidak puas 5
7.6 7.6
9.1 puas
52 78.8
78.8 87.9
sangat puas 8
12.1 12.1
100.0 Total
66 100.0
100.0
Emphaty5
Frequency Percent Valid Percent Cumulative
Percent Valid sangat tidak puas
7 10.6
10.6 10.6
tidak puas 40
60.6 60.6
71.2 puas
13 19.7
19.7 90.9
sangat puas 6
9.1 9.1
100.0 Total
66 100.0
100.0
Universitas Sumatera Utara
Total Emphaty
Frequency Percent Valid Percent Cumulative
Percent Valid 8
1 1.5
1.5 1.5
9 3
4.5 4.5
6.1 10
10 15.2
15.2 21.2
11 15
22.7 22.7
43.9 12
13 19.7
19.7 63.6
13 9
13.6 13.6
77.3 14
2 3.0
3.0 80.3
15 1
1.5 1.5
81.8 16
3 4.5
4.5 86.4
17 1
1.5 1.5
87.9 18
2 3.0
3.0 90.9
19 2
3.0 3.0
93.9 20
4 6.1
6.1 100.0
Total 66
100.0 100.0
Kategori Emphaty
Frequency Percent Valid Percent Cumulative
Percent Valid 75
12 18.2
18.2 18.2
40-75 54
81.8 81.8
100.0 Total
66 100.0
100.0
Universitas Sumatera Utara
5. Tangibel Tangibel1