Pengaruh Kualitas Pelayanan terhadap Kepuasan Konsumen pada Usaha Jasa Salon Stefanny, Bandung.
+. +
( )
&
. $(
&
) $
(
?
( (
+
!2!2
+
&
@
-%)% +
)
!2/2
(
<
!
$
/
!282
8
!292
$ <
8
!2:2
)
9
( (
+# % + %
+- *
/2!2
$
+ )
+
:
/2/2
(
:
/282
#
=
/282!2
/282/
/28282 $
#
<
1
#
$
1
#
!0
/292
!!
/292!2
/292/2
#
!8
#
!;
v
Universitas Kristen Maranatha
/2:2
!=
/2;2
( (
/2:2!2 $
!1
/2:2/2 -
/!
/2:282 $
/!
-
/8
*(#
82!2
+$
*
+ )
+
*
/=
82/2
*
/=
8282
8292
8!
$
88
82:2
89
82;2
89
82=2
$
( ( ,-
8;
)
+ )
+
+
$( -
+
92!2
90
92!2!2 % ,
9!
92!2/2 %
98
92/2
9282
<
99
-
< ,
#
91
9292
9292!2
-
;:
-
;=
9292/2 (
,
#
<
v
=!
i
Universitas Kristen Maranatha
( (,
$ %) +
+
+
:2!
=8
:2/
=:
%
) $
+
v
i
i
Universitas Kristen Maranatha
82!2
<
*
,
8:
92!2 -
,
,
92/2 -
,
,
9282 -
#
9/
9/
%
,
A
6
99
9292
$
#
9:
92:2
$
%
9:
92;2
$
9;
92=2
$
9=
9212
$
9=
92>2 B
92!!2 ,
9>
92!/2 B
92!:2 ,
:!
92!;2 B
92!>2 ,
92/02 B
92/82 ,
92/92 B
92/12 ,
92/>2
&
:9
5
:1
;!
<
;;
92802 +
;1
928!2 +
=!
928/2 +
<
C
v
i
i
"
=/
i
Universitas Kristen Maranatha
.
82!
*
<
i
/1
x
Universitas Kristen Maranatha
)
!
)
/
*
)
8$
,
)
9
*
)
:$
,
)
;
,
#
#
A"
A"
,
6"
6"
x
Universitas Kristen Maranatha
0
&5
<
'
< 5
55
5
5
'
<
<
5
3 5
<
5
5
5
& 3 5
<
2
5
<
5
&
'
< C
5
5
5
/00
5
3
D 2
5
5
5
5 2
&
&
<
3 5
&
9
<
2
6 E //'110 F 0'=/0 A! F 0'=!= A/ F 0'1!/ A8 F 0'1/1 A9 F 0':0> A:'
10';I' 3 5
< 5
5
&5 C
3
G H 0'0:
<
<
. 7
<
>1
<
=
"
)
'
>9
.
>@
7
>1
3 'K <
<
+&
)
"
1 !
<
>?
>?
,
#
%
"
"
#
&
)
"
#
4/
Universitas Kristen Maranatha
+
'
/
"
"
"
45
Universitas Kristen Maranatha
! "#
$ !
%
$
&
'
%
(
$
)
* $ !
(
&
.
%
+,,-
.
(
/0
.
%
.
/
1
+,,,
2
6
34(52
3'
+,,7
.
6
%
3'
3
6
3
'
.
%
'
3'
3
6
.
.
.
.
%
'
3'
.
%
&
+
*
.
+
.
(
)
&
8
%
+
%
(
!
(
Universitas Kristen Maranatha
$
'
( %
!
.
) 3
%
% +,,9
(
:
.
"
/
<
;
"
8'
.
4
<
"
+,,-
4
.
+
!
2
#
$
%
.
2
<
4
$'
. .
2
2
)
. .
:
Universitas Kristen Maranatha
( )
&
. $(
&
) $
(
?
( (
+
!2!2
+
&
@
-%)% +
)
!2/2
(
<
!
$
/
!282
8
!292
$ <
8
!2:2
)
9
( (
+# % + %
+- *
/2!2
$
+ )
+
:
/2/2
(
:
/282
#
=
/282!2
/282/
/28282 $
#
<
1
#
$
1
#
!0
/292
!!
/292!2
/292/2
#
!8
#
!;
v
Universitas Kristen Maranatha
/2:2
!=
/2;2
( (
/2:2!2 $
!1
/2:2/2 -
/!
/2:282 $
/!
-
/8
*(#
82!2
+$
*
+ )
+
*
/=
82/2
*
/=
8282
8292
8!
$
88
82:2
89
82;2
89
82=2
$
( ( ,-
8;
)
+ )
+
+
$( -
+
92!2
90
92!2!2 % ,
9!
92!2/2 %
98
92/2
9282
<
99
-
< ,
#
91
9292
9292!2
-
;:
-
;=
9292/2 (
,
#
<
v
=!
i
Universitas Kristen Maranatha
( (,
$ %) +
+
+
:2!
=8
:2/
=:
%
) $
+
v
i
i
Universitas Kristen Maranatha
82!2
<
*
,
8:
92!2 -
,
,
92/2 -
,
,
9282 -
#
9/
9/
%
,
A
6
99
9292
$
#
9:
92:2
$
%
9:
92;2
$
9;
92=2
$
9=
9212
$
9=
92>2 B
92!!2 ,
9>
92!/2 B
92!:2 ,
:!
92!;2 B
92!>2 ,
92/02 B
92/82 ,
92/92 B
92/12 ,
92/>2
&
:9
5
:1
;!
<
;;
92802 +
;1
928!2 +
=!
928/2 +
<
C
v
i
i
"
=/
i
Universitas Kristen Maranatha
.
82!
*
<
i
/1
x
Universitas Kristen Maranatha
)
!
)
/
*
)
8$
,
)
9
*
)
:$
,
)
;
,
#
#
A"
A"
,
6"
6"
x
Universitas Kristen Maranatha
0
&5
<
'
< 5
55
5
5
'
<
<
5
3 5
<
5
5
5
& 3 5
<
2
5
<
5
&
'
< C
5
5
5
/00
5
3
D 2
5
5
5
5 2
&
&
<
3 5
&
9
<
2
6 E //'110 F 0'=/0 A! F 0'=!= A/ F 0'1!/ A8 F 0'1/1 A9 F 0':0> A:'
10';I' 3 5
< 5
5
&5 C
3
G H 0'0:
<
<
. 7
<
>1
<
=
"
)
'
>9
.
>@
7
>1
3 'K <
<
+&
)
"
1 !
<
>?
>?
,
#
%
"
"
#
&
)
"
#
4/
Universitas Kristen Maranatha
+
'
/
"
"
"
45
Universitas Kristen Maranatha
! "#
$ !
%
$
&
'
%
(
$
)
* $ !
(
&
.
%
+,,-
.
(
/0
.
%
.
/
1
+,,,
2
6
34(52
3'
+,,7
.
6
%
3'
3
6
3
'
.
%
'
3'
3
6
.
.
.
.
%
'
3'
.
%
&
+
*
.
+
.
(
)
&
8
%
+
%
(
!
(
Universitas Kristen Maranatha
$
'
( %
!
.
) 3
%
% +,,9
(
:
.
"
/
<
;
"
8'
.
4
<
"
+,,-
4
.
+
!
2
#
$
%
.
2
<
4
$'
. .
2
2
)
. .
:
Universitas Kristen Maranatha