1. Home
  2. Lainnya

Pengaruh Kualitas Jasa terhadap Loyalitas Konsumen (Studi Kasus pada RM.Warung Cepot).

! " ! #
! " ! #
! "$%&'

! " ! #
()

*

+
,
-- ) .

/

*

Universitas Kristen Maranatha

"


!
"

#
"

$%

"
"

#

&

#
)

( !%
*


( !'

"

*

!%

"
,

'

+

*
"

*


-

#

)
)
# .

#

)

)
(

!
#

)


%)

,
/

)

)

-

Universitas Kristen Maranatha

*!

)
#

)

*

)

%.
" 0

"

%

# .0

)

#

,

1 ' '


)

2
/

, (

)

#1

#

!
#1

)

.)


0

# .0

#

!

#1
#

!'

#1
#1

%

,


!'

#1

"

/

2

,

#1

!

/

2


!%

#1

3 4 '

(

(

(

$

)

5

#

*

(

7

: %#

!

9

7

3
#1

-

!


-

#1

6 7 8

9

6

) 8 '
"

: %#

"
"

#

""

4

",

#!#
;

"/

!%

"3

;$
"
,

"

;
)

0

,,

Universitas Kristen Maranatha

#

9 %#

5 &

,
*

5 9

'

/-

)
#1

#

!

/
)

9
"

7

*

: %#

% #1

#

!
/
/"

!%
(

/

//
//

Universitas Kristen Maranatha

!"
$

%

&

$

%

)

* $

+

!"

#

!"
!"

#
#

#
'(
'
,
,

Universitas Kristen Maranatha

!

"

#

$

!

! %

!

!

!

!

&

!

!

(

!

)

$

!

, !

'

$&
!

$(
!

$$
$$

*

$+
#
$+

+

%

!#

-

%

!. /

#

!#

"

%
!

#

. /
'

#
.

#

"

"

+
. /
01

#
2

+
+
+'
+
+&

Universitas Kristen Maranatha

Universitas Kristen Maranatha

!
"

"

#

$%
"

!

&''() *

!

!

"

!
%

!

"

"

+

"

",
, !

!

+
!

!

" -

!

% ! "

"

"

!

!
!

, !

"

"

"

"

!

"

!

"

"

"

+
"
!

!

"
"

-

!

"
"

Universitas Kristen Maranatha

&

!

" ! . " ! !
!

!

"
"

"
"

"

"

!

"

-

+

! ! /

% "

. /

"

"

"
"

-

+

"
"

"

!
0

!

!

!

"

!
"

"

, !
+

$ !

"

!

,
+

"

"
$

*

*

" !

"

,

%

"
!

+
!

"

-

+

"

"

+
1

!

+

! "
"

! "

+
! "
!

+
!
!

+

!

+

!
!

"

+

!
"

"

2! "

"

!

"
"
! "

" !

"

!

Universitas Kristen Maranatha

3

"
"
45

45 %

5

"

+
%

) 45 %

45 %

"
5 !

45

45 6

!

#!

"
!

!

+

!

"

!

!

+

!

+

"
!

+

!

-

"

!

"

+

%

"
7 /
-

!

"

"

!

!

"

"

!

" !
2! "

-

"
!

!

"

!
-

!

!

!

!

!

" !

!

"!

" !

,

/
/

"

,

" !#" ! !
!

"

" !#" ! !

! "
"

!

-

"

"

+

"

!

Universitas Kristen Maranatha

8

9

!

"

! "
:!

+

/
!?@ *

!

!

, +

"

#
A

!

!

!

!

!

!

7
!

!

!

!

% "

!

",

"

! "

"
" !

+

!

+

/

!

"
45 B

6

"
0

!

>C 45 B

!

6

"
%
0 ,

%

"

!

"

7

"

"

6

4

"

+

6

"

"

-

!

"

"
- !

!

"

+
! !

+

"
!

45 B
+

!

" 5

"

!

"

!
"

! " 45 B

!

"
!"

!

!"

- !
%

"
7

Universitas Kristen Maranatha

(

!

.
!

45 B

!

!

6

+

! "

"
" !
1 % 0 %

1 4

45 B 4

=6

!

6

-

"
!

"

!

5

!
2D

1 %

= 4

2 % 5

$%1

% %

21*

)

!

!

+

!

!

45 B

6

E

!

"
+

-

! "

!

45 B

!

+

/
"

!

45 B

!

! "

!

!
"

1 +

! "

! !

"

"

+

6

)
"

"

!

!

+

!

!

"

/
!

! +

Universitas Kristen Maranatha

C

!
"
!

!

, ,

"

!

!

+

" 5

B

!

/

+

!

/
"
!

" , ,
+

"

"

"

!

"

"

!

!
"

!

!

+

"

!

+

+

-

!
!

$B -

+

/
!

!
!

!

! "

"

9

+

!

!

!

!

"

"

!

!

"

!

!

!

! "

"

!

!

"

+

!

!

"

6

!
"

+

"
!

4

5

!

! "9
!
7 ! - >??*

+

!

"
"

"

!
!

"
"

$F

1+

>>C)(>*

Universitas Kristen Maranatha

@

!

"

+

!

!

! "

"
+

"

-

!

-

5

G "

!

!

"

/

"

F

"

$ >>C)C>*

!

! +
,

$

!

"

"

F;
",

, +

!

!

!
"

+

,

!

!

! "

+ +

!
!

!

! "

! "/
! "

!

!

!

+

1

!

"

+

! "

!

!

% 4HI

:

)

>>8 A G "

!

!

+

! "

!

% 4HI

!

>??

F ;

>>C *

+

"
!

1+

!
.

+

! " /

! "

,

+

!

! "
!

<

! "
% 4H

!

6

"

4F

!

"

6

!
% 4H

!

4F

!

"

Universitas Kristen Maranatha

?

% 4HI

5

! "

"

!

% 4H
! "

+ +
% 4H

!

" !
% 4H

"

!

+
!

!

+
+

+

!

!

$ >?@* !

-

!

!
+

!

!

!

5

! "

"

!

!

! "
"

!

! "

! "

!

<

!

"
#

6

+

!
+

"

! +

/
!

4F !

!

< 1 !

1 !

!

6

6

! " 6

!

"
$

! /

/

+

!

/

% 4HI

!

!

!
)

4F

4F "

7 !

&''&* 0

! "

!
! "

"

% 4HI

6;

/

! < =!
! +

:!

+

"

!

!

"

"

!
+ !

"

+

+

"
"

:!

!

+

"

"

Universitas Kristen Maranatha

>

%

!

!

+

5 !

!

&

!

3 5
8 5

!

!

-

$= //

>>()3 * )

-

!
!

+

!

:

+
!

!

"

+

$

" ! "

*

+

! "
!

5

"

!
!

+
+
! "

)

Universitas Kristen Maranatha

'

4 !

!

4

5 !
!

7

6

-

-

-!
"

%
&
"

!

!
!

6

-

"
#

!

$
"
#
"

6

6

"
#

%
'
#
!

5

!
!

(
'
% -

5

+
!

:
,

"

:

-

1

"
" ! "
!

+
$

/

+
!! *

Universitas Kristen Maranatha

)

*
5

!

!

!

/

!

5

!

+

!

!

! "

/

!

#

-

!

+
" !#" !

+

+

!

!

)

%+

*

,
!

7

+

!

0
7

:

%

7

7
1
!

D

!

!

!

!
:
! !

)
7

7

! $7

!

:

! "
7

!

! J*

! $7

!!

!

7

7
!

!

! D*
! "7

!

! "!
!"

!

+

"
+

!

!

! #7

7

" 7

!
1

7
7

!

7

7

!

!

+

D

"

!

:

7

H

!

!
7

H

!

7

!!

!

!
!

, "

)

Universitas Kristen Maranatha

&

Universitas Kristen Maranatha

3

Universitas Kristen Maranatha

8

)

*

#
!

!

0
$%

+
!

! "

! "

) 5

!

+

45 B

45 B

!
6

!

"

+

6

! " 3 '''

*

+

% !7

! "

$

>>@)8>#('*
K
L $' *&
)
K

!

K

!
"

K

)

3 '''
L 3''' $' *&

K >C @@
K+

! K >@

! "

!

K

!

$

-

!

!

!

"

! " >@

!

)

!

#

!

+

! "

>@

! "

!

"

!

!

!

+

)

Universitas Kristen Maranatha

(

D

!
"

4

/

"5

! "

B

, , -

5

"

"

!

6

+

4

"5

+

+

B

6

!

!

)

+

!

+

"

,

+
/

!

45 B

! "

6

!

&
D

!

5

B

/

!

6

#

!

!

)

+

#

4
!

"

"
!

!

!

!

)

!
!

!

+

!

4
$

1

!
"5
7

!

B

6

*
!

-

-

+
! "

!

!

"

+

Universitas Kristen Maranatha

C

B , !

7
!

/

!

!

, , -

5

B

!

!

"5

&

!

"

+

4

"

6

!"

4

!

B

+

!

6

!
!

! +

/

)

"

"

! "

!

! "

!

! "
!

.#
3

)%

/* *0 11 23 4
%

%

%

+ K

(

!K

+ K

! "

!

)
+ H !
H !

4 !

!

!

!
"

+

+

!

Universitas Kristen Maranatha

@

+ H !

"

%

7 !

7 !

+
! "

$

=" ; ! &''()8( *

5

7 !

!

5 !

!
!

+ 7 !

+

!

7

3

)

!
7

&

-

!

!

.

+

- /
+ 7 !

+

!

/ -

!

$6F *

)
/

!

! 0

"

!

"

"

!

!

!

/
7 !

&

!

!

% %%

.

!"

"

",

!

!

+

/

!

",

"

!

.

! "7 !
3

+

6F
!

+

12 25
!

4 !

!

!

12 25

42 1

!

42 1
!

! "7 !
!

,

Universitas Kristen Maranatha

?

+

!

!

! " !
7

!

!

$

!

= ; ! &''()8 *

!

-

!

!
!

"

+ )

)
"

!

!
!

!

+ ,

)
%

7

!

!

!+

!

M ' C'
&

!
4

)
#

"

"&

#
"&

"#
"&

" "#
&
"
" #
&
"

)
J K

!

D K !

!

K

-

K
3

!

+

/
!

Universitas Kristen Maranatha

>

!

"

7

!

!

4

+

!

!

)
"#
"&

"
&

"

#
#&

#

&

)
K

/

!

K +

! "

J K

!

+

D K !

!
!

"

!

K #
!

$+

/

! "
"

-

"
D

KL

!

!

!

+ "

*
"
" $+

J

D

*

K'

'

"

"
1

! ,

L
"

!

)

#

J
!

!

/

!

"

!
!"

!

, "

)

Universitas Kristen Maranatha

&'

-

$%

/
!
' ''#' &(
' &C#' ('
' ( #' @(
' @C# ''
)
0 6"

8

!

5
1 /

1

!
!
!
!

-

!
!

!

"

+
>? )3'&*

!
"

!

"

"

"

!

+

!
K4K

&

N ''P

4K

/

K

/

!

+
%

! "

!

"

"

+
/

+

!

/

!

&7

!

"

! $N

*

5

+

!
"

)
)

O' 1

"

7
"

!

)

!

!!

!
"

!

+

!

M'
7

7

"
! !

7

!
"

!

+

"

!

Universitas Kristen Maranatha

&

( %

+

! "

)

&
&

)
K

!

"

K

/

!

K0

! "
!

7

"

!

"
"

!

!

"

M

!

!

"

Q

!

5

!

"

!

!

7

)

!
!

! "

! " !

" ! +

% %%

6

*
!

0 !

!
!

4

"5

B

6

>C

Universitas Kristen Maranatha

!
!

"

"

!#

$
%

!

% !

"

%

&' !

&

( % "
%

%

"

"

&' !

"

%

! !

( %

!
!

!

!"!

$

%

% !

&' !

)! !
( %&

" "
!
"

!
&' !

*&

&' !

!
( %

"

"

"

!

!#

( % + !

"

!

$

#
!

"! !

% !

"

&
"

&
"
!
"

!
"

"
% !

&

Universitas Kristen Maranatha

,

-&

"
% !

&' !

( %

$

!"!

"

&

Universitas Kristen Maranatha

!" #

$
& '

!
,

%
(

)

++

"

, *

!

"

,.
.

, *

.
, *

3

2

*

/ "

45

0

++1 2

'

"

++

$

"

*

, *

2
, *

"

6

/

,

"

2
, *

"

6

/

,

"

.

, 7

89

:

'

3
* '

)
? .@
C

"

++
++; /

6
9

,

5

Dokumen yang terkait

Pengaruh Kualitas Pelayanan, Harga, dan Citra Merek Terhadap Kepuasan Pelanggan Dalam Pemakaian Jasa Transportasi Bus Studi Kasus Pada PT. ATS (Aceh Transport)

12 179 96

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan (Studi Pada Kentucky Fried Chicken Mongonsidi, Medan)

33 164 147

Pengaruh Nilai Nasabah, Kualitas Pelayanan, Deposito Mudharabah dan Atribut Produk Syariah Terhadap Kepuasan Nasabah ( Studi Kasus Pada Bank Syariah Mandiri Cabang Medan)

2 74 96

Pengaruh Tingkat Kualitas Pelayanan Jasa Puskesmas Terhadap Kepuasan Pasien (Studi Kasus Puskesmas Kecamatan Hatonduhan)

9 89 89

Pengaruh kualitas pelayanan terhadap Loyalitas pelanggan speedy (Studi Pada PT Telekomunikasi Indonesia,Tbk. Witel Sumut Barat)

8 108 86

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Pada Bank Riau Kepri Cabang Taluk Kuantan (Studi Pada Bank Riau Kepri Cabang Taluk Kuantan)

6 61 98

Pengaruh Kualitas Pelayanan, Kepercayaan Dan Kepuasan Terhadap Loyalitas Provider Kartu Xl (Studi Kasus Pada Event Organizer Community Radio Bonsita Medan)

4 49 86

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Britama (Studi Pada PT. Bank Rakyat Indonesia (Persero) Putri Hijau Medan)

1 73 135

Pengaruh Kualitas Jasa terhadap Loyalitas Konsumen (Studi Kasus Pada OCTOPUSS SPA Bandung).

0 0 19

Pengaruh Kualitas Jasa Terhadap Loyalitas Konsumen (Studi Kasus Pada Hotel Naval, Bandung).

0 0 21