Pengaruh Kepuasan Kerja dan Komitmen Organisasi Terhadap Organizational Citizenship Behavior (OCB) di PT. Bank Central Asia, Tbk Kantor Cabang Utama Medan

ABSTRAK
PENGARUH KEPUASAN KERJA DAN KOMITMEN ORGANISASI
TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR
(OCB) DI PT. BANK CENTRAL ASIA,TBK
KANTOR CABANG UTAMA MEDAN
Penelitian ini bertujuan untuk mengetahui pengaruh kepuasan kerja dan
komitmen organisasi terhadap organizational citizenship behavior (OCB) pada
karyawan di PT. Bank Central Asia, Tbk Kantor Cabang Utama Medan. Populasi
penelitian ini berjumlah 75 orang karyawan pada PT. Bank Central Asia, Tbk
Kantor Cabang Utama Medan. Penelitian ini menggunakan nonprobability
samplingatau sampling jenuh yang terdiri dari 75 orang karyawan PT. Bank
Central Asia, Tbk Kantor Cabang Utama Medan.Teknik pengumpulan data
menggunakan kuesioner dan diolah menggunakan analisis regresi linear berganda.
Hasil penelitian menunjukkan bahwa secara simultan kepuasan kerja dan
komitmen organisasi berpengaruh positif dan signifikan terhadap organizational
citizenship behavior (OCB). Secara parsial, masing-masing variabel yaitu
kepuasan kerja dan komitmen organisasi berpengaruh positif dan signifikan
terhadap organizational citizenship behavior (OCB).

Kata Kunci: Kepuasan Kerja, Komitmen Organisasi dan Organizational
Citizensip Behavior

i
Universitas Sumatera Utara

ABSTRACT
THE INFLUENCE OF JOB SATISFACTION AND ORGANIZATIONAL
COMMITMENT ON ORGANIZATIONAL CITIZENSHIP
BEHAVIOR OF PT. BANK CENTRAL ASIA, TBK
KANTOR CABANG UTAMA MEDAN
This research aims to find out the influence of job satisfaction and
organizational commitment on organizational citizenship behavior (OCB) of PT.
Bank Central Asia, Tbk Kantor Cabang Utama Medan. The population of this
research are 75 employees of PT. Bank Central Asia, Tbk Kantor Cabang Utama
Medan. This research was selected by using nonprobability sampling which
consist of 75 employees of PT. Bank Central Asia, Tbk Kantor Cabang Utama
Medan. Data collections were taken using questionnaires and analyzed using
multiple linear regression analysis. Research shows that simultaneously job
satisfaction and organizational commitment are affecting positively and
significantly to organizational citizenship behavior (OCB). Partially, job
satisfaction is affecting positively and significantly to organizational citizenship

behavior (OCB), and organizational commitment is also affecting positively and
significantly to organizational citizenship behavior (OCB).
Keywords: job satisfaction, organizational commitment, and organizational
citizenship behavior (OCB)

ii
Universitas Sumatera Utara