Food and Beverage Service at Kendalisodo Restaurant of Patra Jasa Hotel Semarang - UDiNus Repository

0308

FOOD AIYDBEVERAGE SERVICE AT
KENDALISODO RESTAURANT OF PATRA
JASA
HOTEL SEMARANG
PAPER
Presentedin partiar furfiilment of the requirements
for fhe completionof DiplomafU frolram
of the EnglishDepartment
specialized
in Tourism

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SINGGIHRANGGAWIBOWO
c21.200t.00297

FACULTY OF'LANGUAGESAND LETTERS
DIAN I{USWANTORO TINIIVERSITY
SEMARANG
2008

ACKNOTT{LEI}GEMENT
At this happiestmoment I wish a prayerto Allah SWT who hasblessed
me during the writing of this paper.Thank You for your help and guidancefor me
in finishing this paper.EventhoughI have a trotof interferenceand hindrances
oomeover me, You keepgrving me strengthandspirit.
I would like, furthennore,to expressmy sincerethanls to:
l.

Dean of Facul$ of I^anguagesand Letters of Dian Nusunntoro University,
who havesupportedme to conductthis study;

2.

Mrs.Tri Mulpni WahyuningsifuS.S., Paper Coordinatorof Diploma III
StudyProgramof English Ianguage,Faculty of Langrragesand letters, Dian
NuswantoroUniversityowh havepmitted me to conductthis study;

3.

Ldrs.Haryati Sulistyorini,S.S.,M.Hum., my adviser, for her continuousand
valuble guidance,adviceand encouragement
in completingthis paper;

1.

All lecturersat the English Departmentof Facu{ of Languaggsand Irtters
of Dian Nuswantoro Univenity, wtro have taught, motivated, and given
guidalrcedwing the uriting of this paper;

5.

Mr. Suwardi,l-vlanager
of Food and BeverageDepartmentat PatraJasaHotel
Semarang,and his Saff for their glirU me the opportunity and valuable
helpsto conductthe field studyat the company;
Self Access Center Librarians of Dian Nuswantoro University for their
permissionfor me to usesomevaluablercferencesin writing this paper;

.

My family, who have supportedand prayed me all the time to finish my
study.I love you all;

nl

8. I am very gratefurto arl rny friends
very, Ayu,

Ragil, Eko, Rino, Nunung,

Ninik, Mumie,Hary for our greattirnetogether;

9'

My teamworkin Gembhelfilm production,
for theirtime to supportme;

l0' Last but not least,for someone.You
arethe inspiration.Thankyou for your
gift and for alwaysbelievingin me from
the beginning.I love you just the
way you are.
Finally' I do realize that due to my
limited ability this paper must have
shortcomings.
For this I welcomesuggestions
andpraise.

Semarang,January2009

The Writer

tv

ABSTRACT

This paperentitled "Food and Bev erugeServiceat KendalisodoRestaurant
of Patra Jasa Hotel Semarang" is the result of field study conducted for three
months (8 February 2006 - 30 April 2006) atPatra Jasa Hotel Semarang.This
study is aimed at describingthe Food and BeverageServicethat Patra JasaHotel
takesin service.
The data of this study were collected by using observation,interview, and
library researchmethods.The observationmethod was aimed at understandingthe
activities of the food and beverageservice. The interview rnethod was condJcted
to get information about food and beverage personnel to attract more guests to
come to the hotel. The library researchmethod was used to get some information
by reading somebooks related to the problem of this paper.
From the study, it can be concluded thag Food and Beverages Service at
Kendalisodo Restaurantof PatraJasaHotel Semarangincludes :
1. Kinds of menu served at Kendalisodo Restaurant of Patra Jasa Hotel
Semarangare :
a. Continental Breakfast.

b. American Breakfast
c. A'la Carte
d. Table D'hote
2. Kinds of service given by Food and Beverage Department of Patra Jasa
Hotel Semarangare :
a. American service
b. Buffet service
c. Room service

T

TABLE OF CONTBNS
PAGEOF TTTLE
PAGEOF APPROVAL

ll

ACKNOWLEDGMENT

lll

ABSTRACT

v

TABLE OF CONTENTS

vi

CHAPTERI INTRODUCTION

1

1.1Reasonfor Choosingthe Title

1

1.2Statement
of theProblem

2

1.3Limitationof the problem

2

1.4Objectiveof the Study

2

1.5Significanceof the Study

3

1.6Implementationof the Study

J

1.7Methodof DataCollection........

6

1.8 PaperOrganization...

6

CHAP]ER II LITERATURE REVIEW

8
8

2.2 Definition of Restaurant

8

2.3 Classificationof Restaurant
2.3.1FormalRestaurant
..........

9

2.3.2InformalRestaurant.......

9
10

2.4.1A'laCarte

10
vi

;
I

!

2.1 Definitionof Hotel

2.4Menu........

I

2.4.2Continental
Breakfast
....

10

2.4.3AmericanBreakfast.....

1l

2.4.4TableD'hote..

ll

2.5Service..

n

2.6FoodandBeverage
Service.

lz
t2

2.6.2BeverageService

n

CHAPTER III FOOD AND BE\IERAGE SERVICE IN KENDALISODO
RESTAURANTAT PATRA JASA HOTEL SEMARANG
3.1Historyof PatraJasaHotel

14

3.2 organizationalStnrctureof FoodandBeverageDepartment
at PatraJasaHotel Semarang
....

15

3.3 JobDescriptionof FoodandBeverageDepartmentat
PatraJasaHotel Semarang
.....

16

3.4 Food and BeverageServicein KendalisodoRestaurantat patra
JasaHotelSemarang....... ..............

20

3.4.1Menu

Z0

3.4.2Servicesat KendalisodoRestaurant

Zz

CHAPTERIV CONCLUSIONAND SUGGESTTON..

24

4.1Conclusion...

24

4.2Suggestion

24

BIBLIOGRAPHY.....

25

APPENDD(ES

vii