Hubungan Antara Persepsi Terhadap Kualitas Dengan Post Purchase Dissonance Pada Pembelian Online
Lampiran 1. Uji Daya Beda Aitem Dan Reliabilitas Persepsi Terhadap Kualitas
Pengolahan I
Case Processing Summary
N % Cases Valid 79 100.0
a
Excluded .0 Total 79 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items .867
52 Item-Total Statistics Scale Corrected Cronbach's
Scale Mean if Variance if Item-Total Alpha if Item Item Deleted Item Deleted Correlation Deleted aitem1 184.42 242.349 .268 .865 aitem2 184.34 253.895 -.168 .872 aitem3 184.39 235.754 .490 .861 aitem4 184.47 238.227 .431 .863 aitem5 184.73 243.967 .198 .867 aitem6 183.91 244.928 .206 .866 aitem7 183.72 247.101 .187 .866 aitem8 184.62 240.085 .356 .864 aitem9 183.99 244.910 .208 .866 aitem10 183.92 238.225 .478 .862 aitem11 184.16 240.139 .355 .864 aitem12 184.43 239.966 .379 .863 aitem13 184.91 238.364 .282 .866 aitem14 183.71 249.030 .077 .867 aitem15 184.44 247.276 .060 .870 aitem16 183.85 241.284 .328 .864 aitem17 184.32 246.193 .088 .870 aitem18 184.80 238.266 .321 .865 aitem19 184.51 240.740 .336 .864 aitem20 184.37 237.389 .447 .862 aitem21 184.85 242.156 .183 .868 aitem22 184.16 241.729 .329 .864 aitem23 184.09 241.056 .416 .863
aitem24 183.94 240.906 .208 .868 aitem25 184.28 237.127 .463 .862 aitem26 184.22 239.402 .426 .863 aitem27 184.58 234.451 .489 .861 aitem28 184.37 238.851 .343 .864 aitem29 184.06 241.496 .403 .864 aitem30 184.15 241.772 .355 .864 aitem31 185.39 242.062 .273 .865 aitem32 184.43 236.761 .497 .861 aitem33 184.18 240.250 .468 .863 aitem34 184.30 237.394 .477 .862 aitem35 184.72 233.460 .461 .862 aitem36 183.95 241.869 .457 .863 aitem37 184.05 242.741 .267 .865 aitem38 183.89 244.846 .236 .866 aitem39 184.11 241.333 .450 .863 aitem40 184.28 241.973 .345 .864 aitem41 184.42 247.964 .077 .868 aitem42 184.72 241.280 .238 .866 aitem43 184.01 243.782 .272 .865 aitem44 184.16 237.857 .654 .861 aitem45 184.89 243.487 .237 .866 aitem46 184.15 240.720 .382 .864 aitem47 184.42 238.426 .494 .862 aitem48 184.37 241.056 .400 .863 aitem49 184.61 244.190 .188 .867 aitem50 183.96 240.396 .476 .863 aitem51 184.49 243.535 .245 .866 aitem52 183.91 245.313 .221 .866Pengolahan II
Case Processing Summary
N % Cases Valid 79 100.0
a
Excluded .0 Total 79 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items .877
35
Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Corrected Item-Total Correlation
Cronbach's Alpha if Item Deleted aitem1 123.01 164.346 .267 .876 aitem3 122.99 158.372 .515 .871 aitem4 123.06 160.419 .457 .872 aitem8 123.22 162.581 .351 .874 aitem10 122.52 160.663 .494 .872 aitem11 122.76 161.185 .417 .873 aitem12 123.03 162.076 .394 .874 aitem13 123.51 163.330 .203 .880 aitem16 122.44 163.506 .326 .875 aitem18 123.39 159.062 .389 .874 aitem19 123.10 162.400 .365 .874 aitem20 122.96 159.909 .463 .872 aitem22 122.76 163.159 .364 .874 aitem23 122.68 162.886 .441 .873 aitem24 122.53 164.586 .157 .881 aitem25 122.87 159.984 .466 .872 aitem26 122.81 162.079 .419 .873 aitem27 123.18 158.096 .478 .872 aitem29 122.66 164.407 .361 .874 aitem30 122.75 164.243 .336 .875 aitem31 123.99 164.064 .274 .876 aitem32 123.03 160.230 .474 .872 aitem33 122.77 162.717 .465 .873 aitem34 122.90 160.605 .462 .872 aitem35 123.32 158.014 .423 .873 aitem36 122.54 163.661 .481 .873 aitem37 122.65 165.001 .251 .876 aitem39 122.71 162.901 .492 .872 aitem40 122.87 164.291 .333 .875 aitem43 122.61 165.677 .265 .876 aitem44 122.76 160.570 .664 .870 aitem46 122.75 161.935 .439 .873 aitem47 123.01 160.910 .507 .872 aitem50 122.56 162.045 .522 .872
Pengolahan IIICase Processing Summary
N % Cases Valid 79 100.0
a
Excluded .0 Total 79 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items .884
31 Item-Total Statistics Scale Corrected Cronbach's
Scale Mean if Variance if Item-Total Alpha if Item Item Deleted Item Deleted Correlation Deleted aitem1 108.23 140.127 .280 .884 aitem3 108.20 134.882 .514 .879 aitem4 108.28 136.152 .488 .880 aitem8 108.43 138.223 .378 .882 aitem10 107.73 137.403 .471 .880 aitem11 107.97 136.820 .450 .880 aitem12 108.24 137.647 .429 .881 aitem16 107.66 140.612 .274 .884 aitem18 108.61 134.934 .412 .882 aitem19 108.32 137.758 .408 .881 aitem20 108.18 135.866 .485 .880 aitem22 107.97 139.204 .369 .882 aitem23 107.90 138.759 .460 .880 aitem25 108.09 136.415 .463 .880 aitem26 108.03 138.025 .435 .881 aitem27 108.39 134.216 .496 .879 aitem28 108.18 138.378 .312 .884 aitem29 107.87 140.727 .344 .883 aitem30 107.96 140.755 .310 .883 aitem31 109.20 140.087 .276 .884 aitem32 108.24 137.441 .430 .881 aitem33 107.99 139.320 .438 .881 aitem34 108.11 136.359 .493 .880 aitem35 108.53 135.842 .370 .883 aitem36 107.76 140.185 .452 .881
aitem39 107.92 138.917 .504 .880 aitem40 108.09 139.979 .355 .882 aitem44 107.97 137.051 .656 .878 aitem46 107.96 137.499 .478 .880 aitem47 108.23 137.076 .516 .879 aitem50 107.77 138.332 .519 .880
Lampiran 2. Uji Daya Beda Aitem dan Reliabilitas Post Purchase Dissonance
Case Processing SummaryN % Cases Valid 48 100.0
a
Excluded .0 Total 48 100.0
Cronbach's Alpha N of Items .949
15 Item-Total Statistics
Scale Mean Scale Corrected Cronbach's
if Item Variance if Item-Total Alpha if Item
Deleted Item Deleted Correlation Deletedaitem1 32.67 76.099 .832 .943 aitem2 32.54 78.679 .888 .942 aitem4 32.38 81.729 .804 .944 aitem5 32.50 84.809 .586 .949 aitem6 32.52 80.085 .809 .944 aitem7 32.40 82.883 .659 .947 aitem8 32.56 79.400 .873 .942 aitem9 32.50 79.404 .800 .944 aitem10 32.58 81.780 .709 .946 aitem11 32.38 80.197 .857 .943 aitem12 32.29 89.062 .201 .957 aitem13 32.27 83.861 .542 .950 aitem14 32.52 80.127 .806 .944 aitem15 32.52 82.085 .779 .945
Lampiran 3. Tabulasi Skor Persepsi Terhadap Kualitas
1
5
4
4
3
3 4 1 2 2 3
4
5
4
24
1
1
4
1
3
4
3
4 4 2 4 1 3
4
5
2
23
3
3
4
3
4
4
4
3
5
5
5
4
5 3 5 4 4 4
5
3
26
25
4
4
4
4
1
1
1
3 4 4 1 1 1
3
4
4
2
4
2
4
5
2
2
20
4
4
4
4
4
2
4 4 2 4 4 4
2
4
4
4
19
4
4
4
4
4
4
5 2 4 4 3 4
2
4
2
3
1
1 4 2 3 3 5
3
2
2
22
4
3
2
2
2
4
4
3 1 4 4 2 4
4
2
4
21
2
1
4
5
27
3
5 1 4 5 4 4
4
4
4
4
2 4 5 5 2 4
4
5
4
33
4
4
4
4
4
4
4
4 4 2 4 4 4
5
5
4
32
3
2
5
4
1
35
3
4
4
3
3
2
4 2 3 5 3 3
5
2
2
4
3
4
2
4
2
2
4
4 2 2 2 2 4
4
4
4
34
3
4
5
4 4 3 4 4 3
4
4
29
1
1
4
5
3
3
3
5
3 3 3 2 3 2
2
2
28
3
2
5
4
3
5
5
5 3 3 1 2 5
5
2
3
3
3
3 3 3 2 3 1
4
4
5
31
3
3
4
4
3
2
4
4 2 3 3 4 4
4
1
5
30
4
4
4
4
2
4
5
aitem/ sbjk
3
4
3
3
2
3
3
2
5 4 2 3 2 3
4
4
6
4
5
5
1
1
3
5
4
5 5 2 4 1 4
5
4
7
2
5
3 4 3 3 3 3
4
2
9
3
2
5
5
3
3
3
5
2
3
4
8
4
2
4
4
4
4
4
2 4 2 4 4 4
4
3
4 4 2 2 2 2
4
4
4
4 4 3 4 4 3
4
4
4
2
4
4
2
4
4
4
4
4 4 2 2 4 2
4
2
2
1
4 5 6 7 8 9 10 11 12 13 14 15 16
3
2
1
4
2
3
4
5
4
5
3
5
2 4 3 2 2 4
5
4
4
4
2
4
2
4
1
1
1
4 2 2 4 2 4
4
5
5
3
4
4
4
2
15
2
5
5
5
5
1
3 5 4 4 2 2
5
4
4
2
16
2
2
3
2
3
3
3 3 3 3 3 3
5
4
2
3
4
4
5
4
18
3
3
2
5
2
2
4
4 4 2 4 4 2
1
4
2
17
4
4
4
4
4
4
4
4 4 2 4 4 4
4
14
4
4
4
4
4 4 2 4 5 5
5
4
4
11
4
4
4
3
2
1
3
4 4 2 4 5 5
4
2
4
10
4
4
4
4
2
2
4
3
4
4
2
3
4
5 2 2 5 3 4
5
4
4
13
4
4
4
4
2
2
2
4 4 4 4 4 4
4
4
5
12
4
4
4
37
4 2 4 2 3 4
5 1 4 4 1 3
5
3
4
64
3
2
2
3
5
5
2
5
2
2
3
63
3
4
4
4
4
2
2
5 4 4 3 4 4
5
5
2
5
2
4
4
2
4
4
2
4 3 4 2 4 4
4
4
4
66
2
3
3
4
3
2
2
4 2 3 2 2 3
5
3
3
65
4
2
3
3
62
67
4 3 4 3 4 4
5 5 5 1 1 5
5
5
5
59
4
4
2
4
4
4
4
4
1
3
3
58
2
3
5
4
4
4
4
4 3 3 2 2 3
5
1
5
3
4
3
4
4
4
4
4
3 3 3 4 4 4
4
3
3
61
3
4
5
4
4
4
3
4 3 4 2 4 5
5
4
4
60
1
1
5
4
2
4
4 2 4 2 3 4
3 2 3 2 2 4
5
3
3
74
4
4
4
3
4
4
4
3
3
2
2
73
4
4
1
3
3
4
1
3 1 2 1 2 5
5
4
3
2
1
2
4
4
4
3
4
3 2 2 3 1 4
4
2
2
76
1
3
3
2
4
4
2
4 1 2 1 1 2
5
2
2
75
3
3
3
3
72
4
2 4 2 2 2 4
3 2 3 3 1 5
1
4
5
69
4
4
4
2
4
2
2
4
4
4
4
68
2
4
4
4
2
2
1
1 4 4 2 2 4
4
2
3
3
3
3
5
5
5
4
2
4 3 3 2 4 4
5
2
2
71
3
4
4
4
3
3
3
5 4 3 3 3 4
5
4
4
70
5
4
4
4
57
4
4
5
1
2
44
5
5
1
5
5
5
5
5 1 5 5 5 5
1
3
1
43
1
1
3
3
3
3
2
4 1 3 1 3 1
5
1
2 3 3 3 2 4
4
42
2
5
5
4
2
4
4 3 3 2 4 4
5
4
4
46
1
1
4
4
3
4
2
5 1 4 1 3 4
5
2
2
45
2
3
3
4
1
2
4
5
5
3
3
39
2
2
3
3
3
2
4
4 5 2 1 2 2
4
3
3
38
2
5
5
4
5
4
1
1 5 1 1 4 4
5
3
5 5 5 5 3 3
3
4
4
3
4
5
4
4
4 1 3 4 1 4
4
1
1
41
4
3
4
3
3
3
3
5 3 2 3 2 4
5
3
3
40
3
5
3
3
4
47
3
4 4 4 4 4 3
3 3 4 1 2 3
5
1
1
54
2
3
2
3
4
3
4
5
3
3
4
53
3
3
3
3
4
3
2
5 2 3 3 3 4
4
1
4
3
3
3
5
3
5
2
2
5 5 5 5 4 4
5
4
3
56
3
1
2
3
2
2
2
3 3 3 1 2 3
5
3
3
55
2
4
2
3
52
2
5
5
3
3
49
1
1
1
5
5
2
4
5 1 5 4 4 4
1
4
1
48
4
4
2
4
3
4
2
4 3 4 1 3 4
4
2
4 3 4 3 3 3
4
3
1
3
5
5
3
5
5
5 3 3 3 4 5
5
4
4
51
2
2
4
4
4
4
3
3 1 4 5 2 3
4
2
3
50
3
3
3
3
2
78
3
4
3
3
2
4 3 3 3 3 3
4
3
3
3 104
4
3
5
4
4
4
5 3 2 5 3 4
5
4
3
2 103
2
2
4
5
3
2 105
4
5 3 4 2 4 4
5 4 5 4 3 4
4
4
5
5 107
5
4
5
3
5
5
5
4
5
3
4 106
4
4
4
4
4
3
4 3 4 5 4 4
4
3
5
5 3 1 1 3 4
4
5
5
5
5 1 1 1 5 5
5
4
4
99
3
3
2
4
2
5
4
3 1 3 5 4 5
4
1
1
98
1
2
3
4
4
4
5
4
4
4
3
3
5 102
4
4
4
5
5
4
4 4 2 4 4 5
5
5
5
3 101
3
3
5
3
3
2
3 3 3 5 3 4
5
2
3
2 100
5
5
5 2 2 4 3 4
4
5
1
1
4 115
3
4
4
4
4
2
4 3 2 4 4 4
4
1
4
5 114
4
4
5
5
5
5
5 4 1 2 5 4
5
3
3
4 1 5 3 1 2
1
1
1
3
4
4
3
3
4
4 2 3 4 2 4
5
3
3
3 117
3
1
4
5
3
3
5 1 1 1 4 4
5
1
1
2 116
2
1
1
4 113
4
5
2 109
4 110
4
2
4
4
3
3
4 4 2 3 2 4
5
4
4
2
4
3
4
4
4
4
4 3 2 5 3 4
4
4
4
4 108
4
5
5
4
4
4
5
5
5
4 4 1 4 4 4
5
4
5
4 112
4
4
4
4
4 5 3 2 2 3
4
4 4 2 4 4 4
4
4
4
3 111
4
4
3
3
2
2
5
5
4
2
85
3
1
3
3
2
3
2
4 2 3 1 3 4
1
2
84
3
5
5
5
5
3
3
3
3 5 3 1 5 5
2
5
5
83
3
1
4
4
4
4 4 4 2 4 4
2
4
4
87
3
2
2
2
3
3
2 4 3 2 3 4
3 2 4 4 2 2
3
3
3
86
3
3
4
3
4
3
3
3
3
2
4
5
5
80
3
4
2
3
3
4
4
3 4 3 1 4 4
4
5 5 5 3 5 5
3
79
2
2
5
4
4
3
2
4 2 1 1 2 4
5
2
1
5
5
4
2
3
2
4 4 4 4 4 4
2
3
4
82
4
4
2
4
5
2
2
3 3 3 3 3 3
2
3
3
81
5
5
1
5
1
4
4
3
5
3
4
5
4
4 2 2 3 3 2
5
2
2
94
3
3
5
1
3
4
3
3 5 3 3 2 1
5
5
5
93
3
3
3
3
2
2
3
1
3
97
1
1
1
5
1
5
1
5 1 1 5 1 5
5
1
95
96
1
1
1
5
5
5
5
1 1 5 5 5 5
5
1
1
3
2
4
1
2
3
4
3
4
3
4 4 3 2 4 4
4
3
3
89
1
90
5
5
4
2
2
3 1 3 3 3 4
1
1
2
88
4
4
2
4
4 3 3 5 3 3
4 4 2 3 4 5
4
3
4
92
3
5
4
4
4
5
3
3
3
4
4
91
2
2
4
4
4
4
2
4 4 4 5 4 4
4
3
119
4
3
4
4
4
2
4
4
4
5
2
4
4
1
4
19
2
4
2
2
4
4
2
4
1
4
4
2
4
4
4
4
20
3
4
3
4
4
22
2
4
4
4
4
3
4
1
3
4
3
4
4
1
1
4
2
5
1
4
2
2
2
3
5
1
21
2
18
4
3
3
3
5
5
4
5
2
5
3
3
15
3
4
4
3
2
3
4
4
4
4
4
3
14
4
3
4
2
4
4
3
4
1
3
4
4
4
3
1
1
1
4
4
3
3
5
2
3
17
2
2
5
4
5
1
16
4
4
4
4
2
2
4
4
5
2
4
5
3
2
3
3
4
3
3
3
5
3
3
3
3
3
28
3
1
2
4
4
5
4
4
27
3
3
3
4
4
4
3
4
2
3
3
4
5
30
3
3
3
4
3
2
4
3
4
3
3
3
3
3
3
3
4
29
2
3
4
4
4
4
2
3
4
4
4
4
2
4
4
2
4
3
4
2
3
5
24
3
4
3
2
3
1
3
3
5
5
3
4
2
4
1
4
3
4
4
3
23
1
1
5
3
2
3
3
4
4
5
5
5
5
3
4
4
26
3
4
4
4
2
3
4
25
2
4
2
1
3
2
1
2
2
4
4
4
4
4
2
4
3
4
4
4
2
2
4
4
3
2
2
4
4
4
4
4
2
3
sbjk 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
4
5
5
1
5
5 Aitem/
1
4
4
4
4
4
4
4
2
4
1 5 3 1 5 5
2
3
4
5
3
1
4
4
4
4
3
4
2
4
2
2
4
4
4
4
4
3
3
4
5
2
5
5
1
4
5
5
5
5
3
4
4
4
4
3
1
1
2 4 2 4 2 3
5
4
4
4 121
4
2
4
4
4
3
2
5
3 3 2 4 3 5
2
3
4
2
4
2
2 120
5
2
5
5 2 2 1 3 4
3 122
4
5
2
2
4 125
3
4
4
4
4
3
4 3 4 3 3 3
3
3
3
4 124
3
4
5
3
3 4 2 3 2 4
2
4
3
4
2
3 123
4
2
4
4
4 2 3 3 3 4
3
4
2
2
4
4
4
2
4
11
1
3
4
2
3
1
4
5
3
1
4
4
4
4
4
4
4
2
2
2
4
4
4
4
10
3
4
4
5
4
4
2
4
4
4
3
2
13
4
4
4
2
2
2
2
2
1
5
5
1
5
1
1
5
4
4
12
2
2
2
4
4
4
4
3
1
3
3
4
4
4
3
4
4
4
4
4
3
2
6
1
4
5
3
5
1
1
3
4
1
1
3
5
3
5
5
3
4
7
4
3
9
3
4
4
3
4
2
3
3
3
1
4
3
5
3
4
2
4
4
3
2
4
4
2
8
4
4
4
2
3
3
4
32
4
4
3
4
4
4
4
3
2
3
59
5
1
5
1
1
1
4
3
1
4
2
4
2
1
2
4
4
5
4
2
5
5
3
58
3
3
5
5
2
2
4
61
3
3
2
3
3
4
4
4
4
4
4
4
4
4
4
3
5
3
5
5
1
1
5
60
3
4
4
4
3
2
3
4
3
4
5