MANAJEMEN INFORMASI DAN PENGETAHUAN Sara
MANAJEMEN INFORMASI DAN PENGETAHUAN
Sarana Menuju Organisasi Berbasis Pengetahuan
About the Knowledge Management
The Philosophy
of Knowledge
Management
What, Why, and How?
What is Knowledge Management ?
"
Knowledge n. 1. The state or fact of knowing. 2. Familiarity,
awareness, or understanding gained through experience or study.
3. That which is known; the sum or range of what has been
perceived, discovered, or inferred.
"
Management n. 1. The act, manner or practice of managing,
handling, or controlling something. 2. The person or persons who
manage a business establishment, organization or institution
Accenture Definition of Knowledge Management:
A systematic process for creating, acquiring, synthesizing,
sharing, using and distributing information, insights and
experiences to achieve your organizational goals.
Simple Definition
The practice of transforming
the intellectual assets of an
organization into business value
Why Need Knowledge Management ?
"
Knowledge
Management (KM)
"
– evolves from the
concept of
organizational
learning
– with the aims
" to handle the
resource
knowledge in a
better way
– in order to
"
" improve the
organization skills
at all levels
this will lead to
" more innovative
" more efficient
organizations with a
higher capacity to act
Trends
– globalization (organization
networks) and competition
– stakeholder pressures
– cope with huge amount of
information and knowledge
– reduced product life cycle
– high innovation rate
– volatile market and industry
Challenges
– to understand knowledge as a
factor of production
– to realize that learning rate is
essential for successful
organizations
– avoid loss of knowledge
→ to build Learning Organizations
Paradigm Shift
Example of Knowledge
"
"
"
"
Data
Information
Knowledge
Wisdom
"
Through an example:
Raw facts
A collection of related data with context and perspective
Organized information that provides guidance or action
The understanding that permits knowledge to be used
– 1234567.89 is data.
– "Your bank balance has jumped 8087% to $1234567.89" is
information.
– "Nobody owes me that much money" is knowledge.
– "I'd better talk to the bank before I spend it, because of what
has happened to other people" is wisdom.
Philosophy of Knowledge Management
Organization
Growth
Increasing
Performance
Knowledge
Information
Raw Data
Learning
Organization
Transaction
The Knowledge Hierarchy
Knowledge
+ context, interpretation,
experience, reflection
Information
+ meaning, relevance,
purpose
Data
Why Information ?
Wisdom
+ governance
Knowledge
+ experience
Information
+ context
Data
+ procedure
Business Facts
INTELLIGENT PERSON
Wisdom
INTELLIGENT PERSON
+ wisdom
Knowledge
EXECUTIVES
+ experience
Information
LINE MANAGER
+ context
Data
SUPERVISOR
+ procedure
Business Facts
STAFF
2. Help Empowering the People
1. Help Creating the Intelligence
The Roles of Information Technology
The Problem of Knowledge
Explicit Knowledge
- Can be articulated
- Expressible in words and numbers
Tacit Knowledge
- Embedded in individual experience
- Highly personal
- Hard to articulate
[Source: Nonaka and Takeuchi]
The Knowledge Lifecycle
Manage
Create
Capture
(Re) Organize
Access
(Re)Use
Knowledge Management Application
Knowledge Management Architecture
Intelligent Manager Characteristics
"
"
"
"
"
"
"
"
They understand about the importance of knowledge
They are not scared of new technology
They will be learners
They will be good at helping others to learn
(coaches)
They will be leaders rather than being managers
They will be effective members of self-managing
teams
They will be hunter gatherers of information
They will be effective decision makers in the
absence of certainty
The Value of IT in Knowledge Management
"
To help the company in:
… delivering the right knowledge
to the right people
at the right time …
and
… the people will get the right
knowledge at the right time …
The Advise
Old Organization + Information Technology =
OLD and EXPENSIVE ORGANIZATION !!!
Thank You
Richardus Eko Indrajit
indrajit@rad.net.id
indrajit@post.harvard.edu
http://www.indradjit.com
Sarana Menuju Organisasi Berbasis Pengetahuan
About the Knowledge Management
The Philosophy
of Knowledge
Management
What, Why, and How?
What is Knowledge Management ?
"
Knowledge n. 1. The state or fact of knowing. 2. Familiarity,
awareness, or understanding gained through experience or study.
3. That which is known; the sum or range of what has been
perceived, discovered, or inferred.
"
Management n. 1. The act, manner or practice of managing,
handling, or controlling something. 2. The person or persons who
manage a business establishment, organization or institution
Accenture Definition of Knowledge Management:
A systematic process for creating, acquiring, synthesizing,
sharing, using and distributing information, insights and
experiences to achieve your organizational goals.
Simple Definition
The practice of transforming
the intellectual assets of an
organization into business value
Why Need Knowledge Management ?
"
Knowledge
Management (KM)
"
– evolves from the
concept of
organizational
learning
– with the aims
" to handle the
resource
knowledge in a
better way
– in order to
"
" improve the
organization skills
at all levels
this will lead to
" more innovative
" more efficient
organizations with a
higher capacity to act
Trends
– globalization (organization
networks) and competition
– stakeholder pressures
– cope with huge amount of
information and knowledge
– reduced product life cycle
– high innovation rate
– volatile market and industry
Challenges
– to understand knowledge as a
factor of production
– to realize that learning rate is
essential for successful
organizations
– avoid loss of knowledge
→ to build Learning Organizations
Paradigm Shift
Example of Knowledge
"
"
"
"
Data
Information
Knowledge
Wisdom
"
Through an example:
Raw facts
A collection of related data with context and perspective
Organized information that provides guidance or action
The understanding that permits knowledge to be used
– 1234567.89 is data.
– "Your bank balance has jumped 8087% to $1234567.89" is
information.
– "Nobody owes me that much money" is knowledge.
– "I'd better talk to the bank before I spend it, because of what
has happened to other people" is wisdom.
Philosophy of Knowledge Management
Organization
Growth
Increasing
Performance
Knowledge
Information
Raw Data
Learning
Organization
Transaction
The Knowledge Hierarchy
Knowledge
+ context, interpretation,
experience, reflection
Information
+ meaning, relevance,
purpose
Data
Why Information ?
Wisdom
+ governance
Knowledge
+ experience
Information
+ context
Data
+ procedure
Business Facts
INTELLIGENT PERSON
Wisdom
INTELLIGENT PERSON
+ wisdom
Knowledge
EXECUTIVES
+ experience
Information
LINE MANAGER
+ context
Data
SUPERVISOR
+ procedure
Business Facts
STAFF
2. Help Empowering the People
1. Help Creating the Intelligence
The Roles of Information Technology
The Problem of Knowledge
Explicit Knowledge
- Can be articulated
- Expressible in words and numbers
Tacit Knowledge
- Embedded in individual experience
- Highly personal
- Hard to articulate
[Source: Nonaka and Takeuchi]
The Knowledge Lifecycle
Manage
Create
Capture
(Re) Organize
Access
(Re)Use
Knowledge Management Application
Knowledge Management Architecture
Intelligent Manager Characteristics
"
"
"
"
"
"
"
"
They understand about the importance of knowledge
They are not scared of new technology
They will be learners
They will be good at helping others to learn
(coaches)
They will be leaders rather than being managers
They will be effective members of self-managing
teams
They will be hunter gatherers of information
They will be effective decision makers in the
absence of certainty
The Value of IT in Knowledge Management
"
To help the company in:
… delivering the right knowledge
to the right people
at the right time …
and
… the people will get the right
knowledge at the right time …
The Advise
Old Organization + Information Technology =
OLD and EXPENSIVE ORGANIZATION !!!
Thank You
Richardus Eko Indrajit
indrajit@rad.net.id
indrajit@post.harvard.edu
http://www.indradjit.com