Kajian Sistem Antrian Penerimaan Pasien BPJS Poliklinik Rumah Sakit Umum Pusat Haji Adam Malik Medan dengan Metode Simulasi

Lampiran 1. Data Kedatangan Pasien

Waktu
07.20-07.25
07.25-07.30
07.31-07.35
07.36-07.40
07.41-07.45
07.46-07.50
07.51-07.55
07.56-08.00
08.01-08.05
08.06-08.10
08.11-08.15
08.16-08.20
08.21-08.25
08.26-08.30
08.31-08.35
08.36-08.40
08.41-08.45
08.46-08.50

08.51-08.55
08.56-09.00
09.01-09.05
09.06-09.10
09.11-09.15
09.16-09.20
09.21-09.25
09.26-09.30
09.31-09.35
09.36-09.40
09.41-09.45
09.46-09.50
09.51-09.55
09.56-10.00
10.01-10.05
10.06-10.10
10.11-10.15
10.16-10.20
10.21-10.25
10.26-10.30

10.31-10.35
10.36-10.40

16-Apr-15
18
15
17
12
7
16
22
12
15
28
16
19
9
14
9
24

11
16
21
16
9
8
16
13
11
15
15
10
8
4
5
8
4
5
8
9

9
4
6
4

Pasien (orang)
17-Apr-15
20-Apr-15
15
29
21
24
23
21
20
13
9
21
13
15

8
20
15
18
13
19
17
18
14
17
17
19
7
19
7
21
29
14
10
12

22
22
12
14
13
16
13
16
14
20
8
17
15
16
13
14
11
17
13
17

9
1
10
27
14
11
6
11
5
12
13
14
18
7
10
25
6
11
5
11

2
11
10
12
1
6
5
6

21-Apr-15
23
30
28
25
12
16
14
20
16
17

13
18
9
12
15
16
21
21
11
17
15
10
21
11
14
9
14
10
1
0

0
7
8
10
7
4
6
12
12
11

22-Apr-15
19
26
14
11
3
11
7
7

15
6
10
11
9
11
9
15
8
5
7
13
14
8
7
15
16
18
15
7
12
10
8
9
11
9
8
12
13
2
6
9

Universitas Sumatera Utara

waktu
10.41-10.45
10.46-10.50
10.51-10.55
10.56-11.00
Jumlah

16-Apr-15
12
4
2
1
507

Pasien (orang)
17-Apr-15
20-Apr-15
9
7
3
3
5
8
7
4
510

656

21-Apr-15
4
4
5
8

22-Apr-15
1
12
8
4

557

451

Universitas Sumatera Utara

Pasien (pasien)
Waktu
07.20-07.25
07.25-07.30
07.31-07.35
07.36-07.40
07.41-07.45
07.46-07.50
07.51-07.55
07.56-08.00
08.01-08.05
08.06-08.10
08.11-08.15
08.16-08.20
08.21-08.25
08.26-08.30
08.31-08.35
08.36-08.40
08.41-08.45
08.46-08.50
08.51-08.55
08.56-09.00
09.01-09.05
09.06-09.10
09.11-09.15
09.16-09.20
09.21-09.25
09.26-09.30
09.31-09.35
09.36-09.40
09.41-09.45
09.46-09.50
09.51-09.55
09.56-10.00
10.01-10.05
10.06-10.10
10.11-10.15
10.16-10.20
10.21-10.25
10.26-10.30
10.31-10.35
10.36-10.40

23-Apr-15
11
18
20
16
10
10
4
14
13
15
12
15
13
20
18
10
17
14
10
8
18
12
16
11
10
11
2
8
16
13
5
2
7
5
2
3
4
6
7
3

24-Apr-15
17
13
33
8
9
12
9
13
7
11
12
20
16
12
14
22
13
14
8
7
6
13
16
12
5
14
14
11
7
15
9
8
8
8
8
15
4
7
9
6

27-Apr-15
29
38
20
13
10
7
6
9
25
11
13
16
24
26
13
18
17
18
16
11
21
1
13
10
12
10
6
15
17
5
14
12
11
7
3
12
11
9
13
11

28-Apr-15
22
14
18
19
20
14
19
13
10
11
11
16
26
15
18
21
11
20
15
8
7
20
18
19
8
19
12
10
4
23
10
11
6
10
5
5
17
7
13
3

29-Apr-15
26
28
17
8
14
21
19
15
10
13
19
16
13
13
10
11
12
11
5
23
12
24
10
16
7
23
11
12
7
8
8
5
10
3
8
5
5
8
9
3

Universitas Sumatera Utara

waktu
10.41-10.45
10.46-10.50
10.51-10.55
10.56-11.00
Jumlah

pasien
23-Apr-15
6
4
8
7

24-Apr-15
3
8
5
3

27-Apr-15
6
7
5
6

28-Apr-15
4
10
10
7

29-Apr-15
4
5
3
6

454

484

577

579

516

Universitas Sumatera Utara

Lampiran 2 Pelayanan Pasien (Waktu dalam menit)

No
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39

Kamis 16 April 2015
Jumlah
dilayani
waktu
0
0
6
3,16
14
3,16
17
2,91
16
3,15
24
2,93
13
3,05
17
3,25
19
2,95
33
2,91
18
3,15
21
3,08
18
2,88
10
3,20
18
2,96
10
3,10
13
2,86
14
2,96
18
3,01
15
3,06
16
2,91
17
3,00
13
2,95
14
3,26
15
3,68
11
2,93
14
3,30
8
2,96
4
2,98
5
3,15
6
2,98
6
2,96
5
3,10
8
3,30
9
2,96
9
3,20
4
3,15
6
2,98

Senin 20 April 2015
Jumlah
dilayani
waktu
0
0
0
12
3,30
0
0
0
2
3,28
2
3,25
0
0
0
0
0
0
0
0
0
2
3,08
8
3,13
10
3,38
14
3,11
9
3,10
18
3,21
16
3,23
8
3,76
12
3,01
22
3,06
24
3,26
19
2,98
17
3,05
14
3,23
1
3,13
10
3,11
6
3,28
16
3,08
16
3,13
14
2,98
30
3,16

Selasa 27 April 2015
Jumlah
dilayani
waktu
0
0
0
0
0
0
0
15
3,11
13
3,08
20
3,18
15
3,05
9
3,18
9
2,98
16
3,11
23
3,30
12
3,08
14
3,16
11
3,10
12
3,21
19
3,05
20
2,96
12
3,28
16
3,15
21
3,25
20
3,33
17
3,91
12
3,28
19
3,15
17
2,96
8
3,06
10
3,20
15
3,08
15
3,05
15
3,21
12
3,16
16
2,96
19
3,13
21
3,28
13
3,23

Universitas Sumatera Utara

40
41
42
43
44
jumlah
rata2

Kamis 16 April 2015
Jumlah
Dilayani
Waktu
4
3,20
12
3,26
4
3,25
2
2,91
1
3,21
507
129,31
11,5227
3,078

Senin 20 April 2015
Jumlah
Dilayani
Waktu
27
3,15
22
3,38
11
3,10
12
3,03
15
3,09
389
92,04
8,841
3,173

Senin 27 april 2015
Jumlah
Dilayani
Waktu
23
2,96
2
3,28
6
3,18
2
3,21
2
3,08
521
116,93
11,841
3,160

Universitas Sumatera Utara

Lanjutan

No
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38

Selasa 28 April 15
Jumlah
dilayani
waktu
0
0
0
0
0
1
3,08
10
2,96
19
3,13
26
3,28
22
3,11
20
3,25
20
3,06
21
3,11
18
3,03
14
3,28
15
3,16
17
2,95
26
3,13
14
3,30
15
2,98
11
3,20
12
2,96
16
3,21
11
3,18
20
2,98
14
3,88
15
2,98
14
3,15
8
3,08
27
2,91
11
2,96
15
3,23
11
3,03
14
3,18
9
3,03
16
2,98
10
3,28
10
3,25

Rabu 29 April 2015
Jumlah
dilayani
waktu
0
0
0
0
1
3,08
0
0
7
3,31
11
3,23
22
3,03
20
3,08
24
3,30
26
3,15
8
3,26
1
3,23
2
3,25
19
3,16
19
3,13
31
2,75
9
3,11
25
2,93
21
2,95
24
2,96
23
3,16
21
2,95
23
3,74
12
3,21
18
3,03
17
3,18
14
2,98
20
3,25
21
3,15
18
2,96
3
3,05
8
3,18
5
3,26
5
3,13
8
3,20

Universitas Sumatera Utara

No
39
40
41
42
42
44
jumlah
Ratarata

Selasa 28-April 2015
Jumlah
Dilayani
waktu
15
3,01
1
2,91
8
3,16
12
2,95
18
3,21
6
3,21
562
121,73

Rabu 29-April 2015
Jumlah
dilayani
waktu
9
2,98
3
2,93
3
3,23
3
3,10
3
3,00
3
3,26
510
118,84

13,38095

12,1429

3,12128

3,1274

Universitas Sumatera Utara

Lampiran 3 Data Pelayanan Loket 16 April 2015
No

loket loket loket loket loket loket loket loket loket
1
2
3
4
5
6
7
8
9
1
0
0
0
0
0
0
0
0
0
2
0
0
0
0
0
0
0
0
0
3
2
1
0
2
0
0
0
0
0
4
1
3
1
1
1
1
2
1
1
5
1
2
3
1
1
2
1
2
2
6
2
2
2
3
2
1
2
0
1
7
4
3
4
2
2
2
2
1
2
8
3
1
1
2
1
1
2
0
1
9
2
2
1
3
2
0
2
2
1
10
2
3
1
2
1
2
2
2
2
11
5
2
4
2
4
4
4
4
2
12
1
1
2
4
2
2
1
2
2
13
2
3
4
2
1
1
2
2
3
14
4
2
1
1
2
2
2
1
2
15
1
1
0
2
0
2
1
2
1
16
1
3
3
2
2
2
0
1
2
17
0
2
0
2
1
0
2
2
0
18
2
0
2
0
2
1
2
0
2
19
2
2
1
2
1
2
1
1
1
20
1
3
3
1
2
2
0
2
1
21
2
1
2
2
0
3
1
0
2
22
0
2
2
3
2
0
2
2
1
23
2
2
1
2
2
2
0
2
2
24
2
3
2
0
2
2
2
0
0
25
2
1
1
2
3
2
1
0
2
26
2
2
1
2
1
2
0
2
1
27
1
3
1
1
0
0
2
1
1
28
2
1
3
2
1
2
1
2
0
29
3
0
0
2
0
0
2
1
0
30
1
2
1
0
0
0
0
0
0
31
0
0
1
1
1
0
0
2
0
32
2
1
0
1
1
0
0
0
0
33
0
1
2
0
0
2
1
0
0
34
0
2
2
1
0
0
0
0
0
35
1
0
1
1
0
2
0
0
2
36
2
1
1
2
2
0
0
1
0
37
2
0
2
1
0
0
1
2
0
38
0
0
1
0
0
0
2
0
0
39
1
2
1
0
1
0
0
0
1
40
0
1
0
1
0
0
1
0
1
41
1
2
1
1
0
2
0
1
2
42
2
0
0
0
1
0
0
1
0
43
0
0
2
0
0
0
0
0
0
44
0
0
0
0
1
0
0
0
0
Jumlah
64
63
61
59
45
46
44
42
41

loket
10
0
0
1
2
2
1
2
1
2
2
2
1
1
1
0
2
1
2
1
3
2
2
2
0
0
2
1
0
0
0
0
1
0
0
1
0
1
1
0
0
2
0
0
0
42

Universitas Sumatera Utara

Lampiran 4 Data Pelayanan Loket 20 April 2015

No
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
Jumlah

loket loket loket loket loket loket loket loket loket loket
1
2
3
4
5
6
7
8
9
10
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
1
3
2
0
2
0
0
0
3
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
2
0
0
0
0
0
0
0
0
0
2
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
2
0
0
0
0
0
0
0
0
2
2
2
0
0
0
2
0
0
0
1
0
2
1
0
2
0
2
1
1
1
2
1
2
2
1
1
0
2
2
1
2
3
1
1
0
0
1
0
0
0
4
1
2
3
0
2
1
3
2
2
1
2
1
2
2
2
1
1
2
1
2
0
2
1
0
0
2
0
0
2
0
1
2
0
2
0
2
2
1
3
3
1
3
1
4
2
1
1
3
2
2
5
0
3
2
3
3
3
1
3
4
0
2
0
3
2
1
2
2
1
2
4
1
2
1
2
1
1
2
2
2
1
2
1
2
0
2
2
0
0
0
0
0
0
0
0
0
0
1
2
0
0
0
0
2
1
2
1
2
0
3
0
1
1
1
0
0
0
0
1
2
1
2
2
0
2
2
2
2
2
3
2
0
2
2
1
1
1
2
2
0
2
3
0
0
2
2
2
1
5
3
3
1
5
2
2
3
1
5
1
5
5
4
0
4
3
0
5
0
5
1
2
1
2
2
1
5
1
2
1
0
1
1
2
1
0
1
2
2
2
2
3
0
2
0
2
0
0
1
3
3
2
1
0
3
0
0
0
3
46
55
47
35
32
38
30
33
33
40

Universitas Sumatera Utara

Lampiran 5 Data Pelayanan Loket 27 April 2015

N0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
Jumlah

loket loket loket loket loket loket loket loket loket loket
1
2
3
4
5
6
7
8
9
10
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
3
1
3
1
2
1
2
2
0
3
0
1
1
2
1
2
1
0
2
2
3
2
3
2
2
1
2
2
1
1
1
3
2
2
0
2
1
1
2
0
0
1
3
0
2
2
0
1
0
0
3
0
0
1
1
0
2
0
2
2
1
3
2
1
1
2
1
1
2
3
2
4
2
3
2
2
2
2
1
2
0
0
2
0
2
1
2
2
1
1
2
2
1
1
1
0
2
2
2
0
2
1
3
2
0
2
0
1
0
1
1
2
0
2
2
0
1
1
2
4
2
3
2
1
1
2
2
1
1
2
3
2
2
1
2
2
2
2
2
2
1
1
2
2
2
2
0
0
0
1
2
3
1
0
2
3
2
1
1
4
3
2
2
2
2
0
2
2
2
0
2
3
2
2
3
2
2
2
2
2
2
1
2
1
2
2
1
2
2
2
0
2
1
2
2
2
0
1
0
3
2
3
2
3
0
1
2
2
1
2
2
1
2
2
2
0
2
2
2
1
0
1
0
0
1
2
0
1
2
2
1
0
2
1
2
0
2
0
0
0
2
3
2
2
1
2
1
2
0
2
2
2
1
1
1
2
2
1
1
2
2
1
3
1
2
0
2
2
0
2
1
2
0
2
0
2
0
2
1
2
1
3
2
0
2
1
1
2
2
3
3
2
1
2
2
2
2
2
0
2
2
3
2
2
2
2
2
2
2
2
0
2
2
2
0
1
1
1
2
2
4
3
2
3
2
2
2
2
1
0
0
1
0
1
0
0
0
0
0
1
2
1
2
0
0
0
0
0
0
0
0
0
0
0
0
1
0
1
0
0
0
1
0
0
1
0
0
0
0
58
57
66
59
50
50
48
46
48
39

Universitas Sumatera Utara

Lampiran 6 Data Pelayanan Loket 28 April 2015

No
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
Jumlah

loket loket loket loket loket loket loket loket loket loket
1
2
3
4
5
6
7
8
9
10
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
2
1
1
1
0
1
1
1
0
2
2
3
2
3
2
2
1
2
1
1
4
3
4
2
3
1
2
2
3
2
2
2
3
3
2
3
2
2
1
2
2
3
1
3
1
2
2
2
2
2
2
2
3
2
3
1
2
1
2
2
3
2
2
2
3
2
2
2
2
1
2
1
3
2
1
2
1
2
2
2
1
2
2
1
1
1
0
2
2
2
2
2
1
3
2
1
2
0
1
1
1
3
4
0
2
2
0
1
2
2
4
2
3
3
1
3
2
2
3
3
2
1
2
2
1
0
2
2
0
2
2
1
1
2
2
2
2
1
1
1
1
0
3
1
0
2
0
2
1
1
1
2
1
0
2
1
1
0
2
2
1
2
3
2
2
1
2
2
1
0
0
2
1
2
1
0
2
1
0
2
2
3
2
3
2
2
2
1
1
2
3
2
3
2
1
0
1
2
0
0
2
2
1
2
0
2
0
2
2
2
1
3
1
1
1
1
2
1
1
2
2
1
0
0
1
2
0
2
0
0
3
4
5
2
3
3
2
1
2
2
1
2
0
1
2
1
2
0
1
1
2
2
1
3
1
2
0
2
2
0
2
0
1
1
2
0
2
0
2
1
2
1
2
2
0
2
1
1
1
2
0
3
2
1
1
1
0
0
1
0
1
2
1
2
2
0
2
2
2
2
2
0
2
0
2
0
1
1
1
1
2
0
2
1
0
0
0
2
2
1
1
3
1
1
1
2
2
3
0
1
1
0
0
0
0
0
0
0
0
0
0
1
2
1
0
2
1
0
1
0
2
0
1
1
2
1
1
2
2
2
2
3
0
2
2
2
2
2
1
0
3
2
1
0
0
0
0
0
0
65
68
73
59
52
50
46
50
49
50

Universitas Sumatera Utara

Lampiran 7 Data Pelayanan Loket 29 April 2015
loket loket loket loket loket loket loket loket loket loket
2
3
4
5
6
7
8
9
10
N0 1
1
0
0
0
0
0
0
0
0
0
0
2
0
0
0
0
0
0
0
0
0
0
3
0
0
0
0
0
0
0
0
0
0
4
0
0
0
0
0
0
0
0
0
0
5
0
0
1
0
0
0
0
0
0
0
6
0
0
0
0
0
0
0
0
0
0
7
0
0
0
0
0
0
0
0
0
0
8
0
1
2
1
0
1
0
1
1
0
9
3
1
1
2
1
0
2
0
0
1
10
2
2
3
3
2
3
2
2
1
2
11
2
3
1
3
1
2
2
2
2
2
12
4
2
3
2
3
3
2
1
2
2
13
3
4
4
2
3
2
3
2
2
1
14
2
1
0
2
1
1
1
0
0
0
15
0
0
0
1
0
0
0
0
0
0
16
0
2
0
0
0
0
0
0
0
0
17
1
3
4
2
2
2
0
1
2
2
18
4
2
0
2
1
0
2
2
3
3
19
3
4
5
5
3
3
2
2
2
2
20
2
1
1
2
0
0
0
1
1
1
21
3
3
5
1
2
2
3
2
1
3
22
2
2
2
2
2
3
1
3
2
2
23
4
2
3
3
2
3
2
2
1
2
24
2
4
1
2
2
2
4
2
2
2
25
2
3
2
3
2
2
2
2
1
2
26
4
2
3
2
3
2
1
2
2
2
27
2
2
1
0
0
2
0
2
1
2
28
1
3
1
1
1
1
2
1
1
2
29
2
1
3
4
1
2
0
2
2
0
30
3
4
5
2
3
3
2
1
2
2
31
1
2
0
1
2
1
2
0
1
1
32
2
2
1
3
1
2
2
2
2
4
33
2
4
5
1
1
0
2
0
2
1
34
0
0
0
0
0
2
1
0
0
0
35
0
2
2
1
1
1
0
0
1
0
36
1
0
1
1
0
0
0
0
2
0
37
2
0
0
0
2
0
0
1
0
0
38
2
0
2
1
0
0
0
2
0
1
39
0
3
1
1
1
0
2
0
0
1
40
1
0
1
0
0
0
0
0
1
0
41
0
1
0
0
0
0
1
0
1
0
42
0
0
1
1
0
0
0
1
0
0
43
2
0
0
0
1
0
0
0
0
0
44
0
0
2
1
0
0
0
0
0
0

Universitas Sumatera Utara