Pengaruh Kecerdasan Emosional Konsumen Terhadap Intensi Membeli Produk Online di Kalangan Masyarakat Kota Medan
DAFTAR PUSTAKA
Ajzen, I. (1985). From intentions to actions: A theory of planned behavior.
In J. Kuhl & J. Beckmann (Eds.), Action-control: From cognition to
behavior (pp. 1 l-39). Heidelberg: Springer .
Ajzen, I. (1998). Attitude, personality, and behavior . UK: Open Press
University
Ajzen, I. (2005). Attitudes, Personality, and Behavior, 2nd edition .
England: Open University Press
Anderson, L. & Sakarne, G.A. 2008. Influence Factors On Consumer
Behavior 5�ℎ International Scientifict Conference: Journal Business
And Management.
Assael, H. (2001). Consumer Behavior and marketing action (6th ed).
Newyork: Thomson Learning.
Azwar, S. 2012. Penyusunan Skala Psikologi Edisi 2 . Yogyakarta: Pustaka
Pelajar. 2013.
Azwar, S. 2009. Metodologi Penelitian. Yogyakarta: Pustaka Pelajar.
Babin, B.J. dan Harris, E.G (2014).Consumer Behavior;
Edition.USA: South-Western CengangeLearning.
Seventh
Barata, D.D. 2007. Pengaruh Penggunaan Strategi Brand Extension Pada
Intensi Membeli Konsumen. Jurnal Manajemen. Vol.2, No.1 .
Bourlakis, M., Papagiannidis, S. and Fox, H, (2008), “E-consumer
behaviour: Past, present and future trajectories of an evolving retail
revolution”, International Journal of E-Business Research, vol. 4,
no. 3.
Brata., K. & Diana., S. (2014). Does Luxury Perception Matter In Purchase
Intention? A Comparison Between A Japanese Brand and A German
Brand.Asean Marketing Journal. Vol. 1, No. 1.
Chen, Y H., Hsu, I H., Lin, C C. (2009). Website Attribute That Incrase
Consumer Purchase Intention: A Conjoint Analysis. Journal of
Business Research , 63, 1007-1014.
Cohen, J B., Areni, S C,. 1998. “Attitude, Affect and Consumer Behavior,”
In B S. Moore and Alice M. Isen, Eds., Affect and Social Behavior.
New York: Cambridge University Press.
78
Universitas Sumatera Utara
Distriani F.K, & Berlian G.S. 2013.Pengaruh Orientasi Belanja Terhadap
Intensi Pembelian Produk Pakaian Secara Online Pada Pengguna
Online Shop.Jurnal Psikologi Industri dan Organisasi Vol. 02, No.
1.
Douglas., S. P. (1971). Intention To Buy As Predictors Of Buying
Behavior. Pennsyilvania University. Journal Annual Conference
ACR. Pages 331-342
Deliani, E.2012. Pengaruh Desain Botol Parfum terhadap Intensi Membeli.
Skripsi. Fakultas Psikologi, Universitas Sumatera Utara.
Engel, J. F., Blackwell, D., Miniard P. W. 1995.Consumer behaviour. Eight
Edition. The Dryden Press, Orlando.
Fishbein, M., & Ajzen, I. (1974). Attitudes toward objects as predictors of
single and multiple behavioral criteria. Psychological Review, 81,
59-74.
Fishbein, M., & Ajzen, I. (1981). Attitudes and voting behavior: An
application of the theory of reasoned action. In G. M. Stephenson &
J. M. Davis (Eds.), Progress in Applied Social Psychology (Vol. 1,
pp. 253-313). London: Wiley
Hogmin, A. (2011).“Dealing with Conflicts in Consumer-Brand
Relationships: A Focus on Emotional Intellegence”. Thesis, pages
24
Hogmin, A.Yonghjun H. Drumwright, M E. (2015). Consumer Emotional
Intelligence and Its Effects On Responses to Transgressions. Journal
Marketing Link Spinger.
Huffingtonpost.com. (2013, Novermber 22).How Emotional Intelligence
Can Improve Decision Making. Diakses Pada tanggal 15 Mei
2016melalui http://www.huffingtonpost.com/2013/11/22/emotionalintelligence-decision-making_n_4310192.html
Jailani, SF. Othman. Abdul, K. Kassim, S. (2014). Participating in Social
Network Onlie Purchasing: How Significant Emotional Intellegence
IS. Journal of Internet and e-Business Studies. Vol. 2014: diakses
melalui www.ibimapublishing.com
Jewell, R., Annie, P., Kidwell, B., Wang, D. (2009), " Consumer Emotional
Intelligence: A Comparison between the U.S. And China,"Advances
in Consumer Journal Research, 36.
79
Universitas Sumatera Utara
Kidwell, B. Hardesty, DM. andChilders, L. (2008), “Consumer Emotional
Intellegence: Conceptualization, Measurement and the Prediction of
Consumer Decision Making. Journal Advances in Consumer
Reseach, Vol. 35. Yang diakses tanggal 30 September 2015
melaluiwww.acrwebsite.org/volume/13482/volumes/v35/NA-35
Kidwell, B. 2004. Emotional Intelegence in Consumer Behavior: Ability,
Confidence and Calibration as a Predictors of Performance. Thesis,
pages 12-14
Kotler P. 1999.Manajemen pemasaran di Indonesia .Edisi 1. Jakarta:
Salemba
Kotler, Philip, Amstrong, G.(2009). Princinples of Marketing.Pearson
Prentice Hall
Kompas.com. (2011, Juli 14).
6 Alasan Belanja OnlineLebih
Menguntungkan. Diakses pada tanggal 22 Oktober 2015 melalui
http://female.kompas.com/read/2011/07/14/10423591
Krisnawati, Yuke dan Fajrianthi, 2010. Analisis Perbedaan Tingkat Intensi
Membeli Melalui Media Internet (Online Shopping Ditinjau dari
Tipe Gaya Hidup pada Konsumen Pengguna Internet). Dalam
Jurnal Psikologi Unair Vol.12 No.03 yang diakses28 September
2015melalui (http://scholar.google.co.id)
Kusuma, F, K. & Septriani, G.B. 2013. Pengaruh Orientasi Belanja
terhadap Intensi Membeli Produk Pakaian Online Pada Pengguna
Online Shop.Jurnal Psikologi Industri dan Organisasi. Vol. 2, No. 1.
Mano, H &Oliver, R L. (1993), “Assessing the Dimensionality and
Structure of the Consumption Experience: Evaluation, Feeling, and
Satisfaction,” Journal of Consumer Research
McCall, M., Opengart, R., Kristina, K. 2015. “Does Emotional Intelligence
Moderate the Effectiveness of Emotionally Laden Persuasive
Appeals ?”. Journal Association of Marketing Theory and Practice
2015
Mayer, J. D., & Salovey, P. (1993). The intelligence of emotional
intelligence: An Editorial Journal of Scientific APA
Mayer, John D., Caruso R., Salovey, P. (1999), “Emotional Intelligence
Meets Traditional Standards for an Intelligence,” Journal Of
Consumer Behavior.Vol. 27
80
Universitas Sumatera Utara
Mayer, JD., Salovey P. (1997), “What Is Emotional Intelligence?”
in Emotional Development and Emotional In- telligence:
Implications for Educators, ed. Peter Salovey and David Slusher,
New York: Basic, 3 –31.
Mayer, J D.,Salovey P., Caruso D. (2000), “Models of Emotional
Intelligence,” in The Handbook of Intelligence, ed. Robert J.
Sternberg, New York: Cambridge University Press, Pages 396–420.
Mayer, J D., Salovey P., Caruso D, and Sitarenios, G (2003), “Measuring
Emotional Intelligence with the MSCEIT”. EmotionOnline Books.
Pages 97–105.
Mowen, J. C, &Minor, M. 1998. Consumer Behavior. New York: Prentice
Hall.
Nielsen.com. (2014, Maret 9).Konsumen Indonesia Mulai Menyukai
Belanja Online .Diakses Pada Tanggal 19 September 2015 melalui
http://www.nielsen.com/id/en/press-room/2014/konsumen-indonesiamulai- menyukai-belanja-online.htm
Papalia D. E., OldsS.W, & Feldman R.D., 2007. Human Development
Tenth Edition. New York: Mc-Graw Hill.
Peter, P& Krishnakumar, S. (2010). Emotional Intellegence, impulse
buying, and self-esteem: The Predictive of two ability measures of
emotional intellegence. Advances in Consumer Research-North
American Conference Proceedings.
Peter, J. P., & Olson, J.C. (2010). Consumer behavior & marketing strategy
(9th ed). New York: McGraw-Hill.
Salovey, P. & Mayer, J. D. (1990). Emotional intelligence. Imagination,
Cognition, and Personality.Journal APA.
Samuel, H. 2006. Dampak Respon Terhadap Kecenderungan Prilaku
Pembelian Impusif Konsumen Onlinedengan Sumber Daya yang
Dikeluarkan dan Orientasi Belanja Sebagai Variabel Mediasi.
Jurnal Manajemen dan Kewirausahaan. Universitas Kristen Petra
Surabaya.
Schiffman, L.G.,Kanuk, LL. 2004. Consumer Behavior Eighth Edition .
USA: Pearson Prentice Hall.
Sheth, Jagdish N and Mittal, B. 2004. Customer Behaviour: Managerial
Perspective. Second Edition . Singapore: Thomson.
81
Universitas Sumatera Utara
Sulaiman, D. 2009. Hubungan Antara Kecerdasan Emosional Konsumen
terhadap Intensi Membeli Produk Telpon Selular. Skripsi. Fakultas
Psikologi, Universitas Indonesia.
Sugiyono. 2012. Statistika untuk Penelitian . Bandung : Alfabeta.
Teo, T., Lee, C B., 2010.Explaining the Intention to Use Technology among
Student Teachers: An application of the Theory of Planned
Behavior (TPB).Journal Campus-Wide Information Systems, Vol.
27.No. 2, 2010.
Wang, C L. 2011. Online Shopper Behavior: Influences of Online
Shopping Decision. Asian Journal of Business Research . Vol. 1
No. 2
82
Universitas Sumatera Utara
Ajzen, I. (1985). From intentions to actions: A theory of planned behavior.
In J. Kuhl & J. Beckmann (Eds.), Action-control: From cognition to
behavior (pp. 1 l-39). Heidelberg: Springer .
Ajzen, I. (1998). Attitude, personality, and behavior . UK: Open Press
University
Ajzen, I. (2005). Attitudes, Personality, and Behavior, 2nd edition .
England: Open University Press
Anderson, L. & Sakarne, G.A. 2008. Influence Factors On Consumer
Behavior 5�ℎ International Scientifict Conference: Journal Business
And Management.
Assael, H. (2001). Consumer Behavior and marketing action (6th ed).
Newyork: Thomson Learning.
Azwar, S. 2012. Penyusunan Skala Psikologi Edisi 2 . Yogyakarta: Pustaka
Pelajar. 2013.
Azwar, S. 2009. Metodologi Penelitian. Yogyakarta: Pustaka Pelajar.
Babin, B.J. dan Harris, E.G (2014).Consumer Behavior;
Edition.USA: South-Western CengangeLearning.
Seventh
Barata, D.D. 2007. Pengaruh Penggunaan Strategi Brand Extension Pada
Intensi Membeli Konsumen. Jurnal Manajemen. Vol.2, No.1 .
Bourlakis, M., Papagiannidis, S. and Fox, H, (2008), “E-consumer
behaviour: Past, present and future trajectories of an evolving retail
revolution”, International Journal of E-Business Research, vol. 4,
no. 3.
Brata., K. & Diana., S. (2014). Does Luxury Perception Matter In Purchase
Intention? A Comparison Between A Japanese Brand and A German
Brand.Asean Marketing Journal. Vol. 1, No. 1.
Chen, Y H., Hsu, I H., Lin, C C. (2009). Website Attribute That Incrase
Consumer Purchase Intention: A Conjoint Analysis. Journal of
Business Research , 63, 1007-1014.
Cohen, J B., Areni, S C,. 1998. “Attitude, Affect and Consumer Behavior,”
In B S. Moore and Alice M. Isen, Eds., Affect and Social Behavior.
New York: Cambridge University Press.
78
Universitas Sumatera Utara
Distriani F.K, & Berlian G.S. 2013.Pengaruh Orientasi Belanja Terhadap
Intensi Pembelian Produk Pakaian Secara Online Pada Pengguna
Online Shop.Jurnal Psikologi Industri dan Organisasi Vol. 02, No.
1.
Douglas., S. P. (1971). Intention To Buy As Predictors Of Buying
Behavior. Pennsyilvania University. Journal Annual Conference
ACR. Pages 331-342
Deliani, E.2012. Pengaruh Desain Botol Parfum terhadap Intensi Membeli.
Skripsi. Fakultas Psikologi, Universitas Sumatera Utara.
Engel, J. F., Blackwell, D., Miniard P. W. 1995.Consumer behaviour. Eight
Edition. The Dryden Press, Orlando.
Fishbein, M., & Ajzen, I. (1974). Attitudes toward objects as predictors of
single and multiple behavioral criteria. Psychological Review, 81,
59-74.
Fishbein, M., & Ajzen, I. (1981). Attitudes and voting behavior: An
application of the theory of reasoned action. In G. M. Stephenson &
J. M. Davis (Eds.), Progress in Applied Social Psychology (Vol. 1,
pp. 253-313). London: Wiley
Hogmin, A. (2011).“Dealing with Conflicts in Consumer-Brand
Relationships: A Focus on Emotional Intellegence”. Thesis, pages
24
Hogmin, A.Yonghjun H. Drumwright, M E. (2015). Consumer Emotional
Intelligence and Its Effects On Responses to Transgressions. Journal
Marketing Link Spinger.
Huffingtonpost.com. (2013, Novermber 22).How Emotional Intelligence
Can Improve Decision Making. Diakses Pada tanggal 15 Mei
2016melalui http://www.huffingtonpost.com/2013/11/22/emotionalintelligence-decision-making_n_4310192.html
Jailani, SF. Othman. Abdul, K. Kassim, S. (2014). Participating in Social
Network Onlie Purchasing: How Significant Emotional Intellegence
IS. Journal of Internet and e-Business Studies. Vol. 2014: diakses
melalui www.ibimapublishing.com
Jewell, R., Annie, P., Kidwell, B., Wang, D. (2009), " Consumer Emotional
Intelligence: A Comparison between the U.S. And China,"Advances
in Consumer Journal Research, 36.
79
Universitas Sumatera Utara
Kidwell, B. Hardesty, DM. andChilders, L. (2008), “Consumer Emotional
Intellegence: Conceptualization, Measurement and the Prediction of
Consumer Decision Making. Journal Advances in Consumer
Reseach, Vol. 35. Yang diakses tanggal 30 September 2015
melaluiwww.acrwebsite.org/volume/13482/volumes/v35/NA-35
Kidwell, B. 2004. Emotional Intelegence in Consumer Behavior: Ability,
Confidence and Calibration as a Predictors of Performance. Thesis,
pages 12-14
Kotler P. 1999.Manajemen pemasaran di Indonesia .Edisi 1. Jakarta:
Salemba
Kotler, Philip, Amstrong, G.(2009). Princinples of Marketing.Pearson
Prentice Hall
Kompas.com. (2011, Juli 14).
6 Alasan Belanja OnlineLebih
Menguntungkan. Diakses pada tanggal 22 Oktober 2015 melalui
http://female.kompas.com/read/2011/07/14/10423591
Krisnawati, Yuke dan Fajrianthi, 2010. Analisis Perbedaan Tingkat Intensi
Membeli Melalui Media Internet (Online Shopping Ditinjau dari
Tipe Gaya Hidup pada Konsumen Pengguna Internet). Dalam
Jurnal Psikologi Unair Vol.12 No.03 yang diakses28 September
2015melalui (http://scholar.google.co.id)
Kusuma, F, K. & Septriani, G.B. 2013. Pengaruh Orientasi Belanja
terhadap Intensi Membeli Produk Pakaian Online Pada Pengguna
Online Shop.Jurnal Psikologi Industri dan Organisasi. Vol. 2, No. 1.
Mano, H &Oliver, R L. (1993), “Assessing the Dimensionality and
Structure of the Consumption Experience: Evaluation, Feeling, and
Satisfaction,” Journal of Consumer Research
McCall, M., Opengart, R., Kristina, K. 2015. “Does Emotional Intelligence
Moderate the Effectiveness of Emotionally Laden Persuasive
Appeals ?”. Journal Association of Marketing Theory and Practice
2015
Mayer, J. D., & Salovey, P. (1993). The intelligence of emotional
intelligence: An Editorial Journal of Scientific APA
Mayer, John D., Caruso R., Salovey, P. (1999), “Emotional Intelligence
Meets Traditional Standards for an Intelligence,” Journal Of
Consumer Behavior.Vol. 27
80
Universitas Sumatera Utara
Mayer, JD., Salovey P. (1997), “What Is Emotional Intelligence?”
in Emotional Development and Emotional In- telligence:
Implications for Educators, ed. Peter Salovey and David Slusher,
New York: Basic, 3 –31.
Mayer, J D.,Salovey P., Caruso D. (2000), “Models of Emotional
Intelligence,” in The Handbook of Intelligence, ed. Robert J.
Sternberg, New York: Cambridge University Press, Pages 396–420.
Mayer, J D., Salovey P., Caruso D, and Sitarenios, G (2003), “Measuring
Emotional Intelligence with the MSCEIT”. EmotionOnline Books.
Pages 97–105.
Mowen, J. C, &Minor, M. 1998. Consumer Behavior. New York: Prentice
Hall.
Nielsen.com. (2014, Maret 9).Konsumen Indonesia Mulai Menyukai
Belanja Online .Diakses Pada Tanggal 19 September 2015 melalui
http://www.nielsen.com/id/en/press-room/2014/konsumen-indonesiamulai- menyukai-belanja-online.htm
Papalia D. E., OldsS.W, & Feldman R.D., 2007. Human Development
Tenth Edition. New York: Mc-Graw Hill.
Peter, P& Krishnakumar, S. (2010). Emotional Intellegence, impulse
buying, and self-esteem: The Predictive of two ability measures of
emotional intellegence. Advances in Consumer Research-North
American Conference Proceedings.
Peter, J. P., & Olson, J.C. (2010). Consumer behavior & marketing strategy
(9th ed). New York: McGraw-Hill.
Salovey, P. & Mayer, J. D. (1990). Emotional intelligence. Imagination,
Cognition, and Personality.Journal APA.
Samuel, H. 2006. Dampak Respon Terhadap Kecenderungan Prilaku
Pembelian Impusif Konsumen Onlinedengan Sumber Daya yang
Dikeluarkan dan Orientasi Belanja Sebagai Variabel Mediasi.
Jurnal Manajemen dan Kewirausahaan. Universitas Kristen Petra
Surabaya.
Schiffman, L.G.,Kanuk, LL. 2004. Consumer Behavior Eighth Edition .
USA: Pearson Prentice Hall.
Sheth, Jagdish N and Mittal, B. 2004. Customer Behaviour: Managerial
Perspective. Second Edition . Singapore: Thomson.
81
Universitas Sumatera Utara
Sulaiman, D. 2009. Hubungan Antara Kecerdasan Emosional Konsumen
terhadap Intensi Membeli Produk Telpon Selular. Skripsi. Fakultas
Psikologi, Universitas Indonesia.
Sugiyono. 2012. Statistika untuk Penelitian . Bandung : Alfabeta.
Teo, T., Lee, C B., 2010.Explaining the Intention to Use Technology among
Student Teachers: An application of the Theory of Planned
Behavior (TPB).Journal Campus-Wide Information Systems, Vol.
27.No. 2, 2010.
Wang, C L. 2011. Online Shopper Behavior: Influences of Online
Shopping Decision. Asian Journal of Business Research . Vol. 1
No. 2
82
Universitas Sumatera Utara