Analisis Kepuasan Pasien Terhadap Pelayanan Departemen Ortodonti Fakultas Kedokteran Gigi Universitas Sumatera Utara Dengan Menggunakan Regresi Logistik
LAMPIRAN 1
Tabel 1 Hasil Tabulasi Kuisioner Variabel Bukti Fisik (X 1 )
No.
Butir Soal/Item
Skore
Responden
1
2
3
4
5
6
Total
1
3
3
4
4
4
4
18
2
4
4
4
4
4
4
20
3
3
3
3
4
3
5
16
4
4
5
4
5
4
4
22
5
4
4
4
4
4
4
20
6
3
4
3
4
3
4
17
7
3
4
5
4
5
5
21
8
5
5
5
5
3
4
23
9
4
4
4
4
4
5
20
10
3
4
4
4
4
4
19
11
3
2
3
3
3
4
14
12
4
4
5
4
5
5
22
13
4
5
5
4
4
4
22
14
4
3
3
3
3
4
16
15
3
3
3
3
3
5
15
16
3
3
4
4
3
2
17
17
4
5
5
5
3
2
22
18
4
5
5
5
5
4
24
19
4
4
4
4
4
3
20
20
4
4
4
4
4
3
20
21
3
3
3
3
3
3
15
22
4
4
4
4
4
4
20
23
3
3
3
3
3
3
15
24
4
4
3
4
3
4
18
25
4
3
4
4
4
4
19
Universitas Sumatera Utara
26
4
3
3
4
3
5
17
27
2
3
3
3
3
5
14
28
3
3
3
3
3
4
15
29
3
2
3
2
2
3
12
30
4
3
4
4
3
4
18
31
3
3
3
4
4
4
17
32
4
3
4
4
4
4
19
33
4
4
4
5
4
4
21
34
3
4
4
3
3
2
17
35
4
4
5
5
4
3
22
36
2
3
3
3
3
4
14
37
3
4
3
3
5
4
18
38
4
4
4
3
3
4
18
39
4
4
4
3
3
3
18
40
5
4
5
5
5
3
24
41
5
4
5
5
5
4
24
42
5
4
4
4
5
3
22
43
3
3
4
3
4
4
17
44
4
5
5
5
5
3
24
45
2
3
3
4
2
3
14
46
3
2
3
3
3
3
14
47
4
4
5
5
4
4
22
48
3
3
2
2
3
4
13
49
4
4
3
4
5
5
20
50
4
3
3
4
3
3
17
Universitas Sumatera Utara
Tabel 2 Hasil Tabulasi Kuisioner Variabel Kehandalan (X 2 )
No.
Butir Soal/Item
Skore
Responden
1
2
3
4
5
6
Total
1
4
3
3
4
4
3
21
2
2
2
3
2
2
3
14
3
2
2
2
3
3
3
15
4
2
2
2
2
2
2
12
5
2
3
2
3
3
3
16
6
2
2
2
2
2
3
13
7
4
3
3
2
2
2
16
8
3
3
3
4
3
3
19
9
2
2
3
2
3
3
15
10
3
3
3
2
2
2
15
11
4
5
5
4
4
5
27
12
3
3
2
2
2
3
15
13
4
4
4
4
4
4
24
14
3
3
3
4
3
3
19
15
5
3
3
4
4
3
22
16
5
3
4
4
3
3
22
17
2
2
3
3
3
2
15
18
4
3
3
3
4
3
20
19
5
4
4
5
4
4
26
20
3
3
3
5
3
3
20
21
3
4
4
4
3
4
22
22
4
4
3
4
4
4
23
23
4
4
5
5
3
4
25
24
3
3
3
3
4
3
19
25
3
4
4
5
4
4
24
26
5
5
5
5
5
5
30
27
5
5
5
5
5
5
30
Universitas Sumatera Utara
28
5
5
5
5
5
5
30
29
4
4
3
3
3
4
21
30
5
5
5
5
4
5
29
31
4
3
3
4
3
3
20
32
3
4
3
4
4
4
22
33
3
5
5
5
4
5
27
34
5
5
5
5
2
5
27
35
3
2
3
3
4
2
17
36
3
4
4
3
3
4
21
37
4
3
5
5
5
3
25
38
5
5
5
5
5
5
30
39
5
4
5
5
3
4
26
40
5
5
5
4
3
5
27
41
3
5
5
4
5
5
27
42
2
4
4
4
3
4
21
43
4
2
3
3
4
2
18
44
4
4
4
5
4
4
25
45
3
5
5
4
4
5
26
46
2
3
3
3
3
3
17
47
5
4
4
3
5
4
25
48
4
3
3
3
4
3
20
49
5
5
5
3
5
5
28
50
3
3
4
5
2
3
20
Universitas Sumatera Utara
Tabel 3 Hasil Tabulasi Kuisioner Variabel Daya Tanggap (X 3 )
No. Responden
Butir Soal/Item
1
2
3
4
5
Skore
Total
1
3
2
2
3
3
13
2
5
5
5
4
3
22
3
5
4
4
4
4
21
4
4
2
2
2
3
13
5
4
3
4
3
3
17
6
4
4
4
4
3
19
7
5
5
5
5
5
25
8
5
5
5
5
5
25
9
5
5
5
5
3
23
10
4
3
3
3
3
16
11
3
3
3
3
4
16
12
3
3
4
4
3
17
13
3
4
3
3
4
17
14
3
3
3
4
3
16
15
5
4
4
4
4
21
16
5
4
4
4
4
21
17
5
4
3
3
3
18
18
4
3
3
4
3
17
19
5
5
5
5
4
24
20
5
4
5
4
4
22
21
5
5
5
4
4
23
22
4
4
5
4
3
20
23
4
3
4
4
3
18
24
5
5
5
5
4
24
25
5
5
5
5
4
24
26
4
5
5
5
5
24
Universitas Sumatera Utara
27
5
5
5
5
3
23
28
4
5
5
5
5
24
29
3
4
4
3
3
17
30
4
5
5
5
4
23
31
3
5
5
4
3
20
32
3
4
4
4
4
19
33
5
4
4
4
3
20
34
5
5
5
5
4
24
35
4
4
4
5
3
20
36
4
4
3
4
4
19
37
5
4
5
5
5
24
38
5
5
5
5
5
25
39
5
5
5
5
4
24
40
4
3
3
3
5
18
41
3
4
4
4
3
18
42
5
5
5
5
4
24
43
3
3
3
3
3
15
44
5
4
4
4
4
21
45
5
5
5
5
2
22
46
5
5
5
5
3
23
47
5
5
5
5
5
25
48
5
5
5
4
4
23
49
4
5
5
5
5
24
50
5
5
5
4
4
23
Universitas Sumatera Utara
Tabel 4 Hasil Tabulasi Kuisioner Variabel Empati (X 4 )
No.
Butir Soal/Item
Skore
Responden
1
2
3
4
5
6
Total
1
2
2
2
2
2
4
14
2
4
3
4
4
4
4
23
3
4
3
3
3
4
4
21
4
2
2
2
2
3
3
14
5
2
3
3
3
3
3
17
6
2
3
3
4
4
3
19
7
4
4
3
4
4
4
23
8
4
4
4
5
4
4
25
9
4
3
3
4
4
4
22
10
4
2
3
2
2
2
15
11
2
2
3
3
3
3
16
12
3
3
3
3
3
2
17
13
2
3
3
3
3
3
17
14
2
3
3
3
2
3
16
15
3
4
3
4
3
4
21
16
4
3
3
3
3
3
19
17
3
3
3
4
3
2
18
18
3
3
3
4
3
3
19
19
5
4
2
3
3
4
21
20
5
5
4
5
5
5
29
21
3
4
4
3
4
4
22
22
2
3
3
4
4
4
20
23
3
3
3
3
3
3
18
24
5
4
5
4
5
4
27
25
4
4
4
4
4
4
24
26
5
5
5
4
3
4
26
27
5
3
3
5
5
5
26
Universitas Sumatera Utara
28
3
4
5
5
4
4
25
29
3
2
2
2
3
4
16
30
4
3
4
4
4
3
22
31
3
4
4
4
3
3
21
32
3
3
3
3
3
4
19
33
4
3
5
4
5
3
24
34
4
4
4
4
5
5
26
35
3
3
3
3
3
3
18
36
3
4
4
3
5
5
24
37
3
3
3
4
4
5
22
38
5
5
4
4
4
5
27
39
2
4
3
4
4
4
21
40
4
4
3
3
3
4
21
41
3
3
3
3
3
3
18
42
4
4
5
4
5
3
25
43
3
2
2
2
2
2
13
44
3
4
4
4
3
3
21
45
3
4
4
4
4
4
23
46
4
4
3
4
3
4
22
47
5
5
5
5
4
4
28
48
3
4
3
5
3
4
22
49
4
4
4
4
5
5
26
50
4
4
3
4
3
4
22
Universitas Sumatera Utara
Tabel 5 Hasil Tabulasi Kuisioner Variabel Jaminan (X 5 )
No.
Butir Soal/Item
Skore
Responden
1
2
3
4
5
6
Total
1
3
2
2
2
3
3
15
2
3
4
4
3
3
4
21
3
2
5
5
5
3
5
25
4
3
5
3
5
4
3
23
5
4
5
4
5
5
5
28
6
4
4
4
4
4
4
24
7
4
4
5
4
3
5
25
8
5
4
4
4
3
4
24
9
3
3
3
2
2
3
16
10
3
5
3
3
3
3
20
11
4
4
4
4
3
3
22
12
4
3
3
3
3
4
20
13
5
5
3
3
3
3
22
14
5
5
4
4
4
4
26
15
3
4
3
3
3
3
19
16
3
4
3
3
4
3
20
17
4
4
5
3
4
4
24
18
5
5
4
4
4
4
26
19
5
3
3
3
3
3
20
20
2
3
3
3
3
3
17
21
3
3
3
3
3
3
18
22
5
4
4
4
4
5
26
23
3
2
2
2
2
2
13
24
3
3
4
3
3
5
21
25
2
3
3
3
4
5
20
26
3
2
2
2
2
3
14
27
3
4
3
3
4
3
20
Universitas Sumatera Utara
28
3
3
2
3
3
3
17
29
4
5
4
5
3
4
25
30
5
5
5
4
5
5
29
31
3
3
4
4
4
5
23
32
2
2
2
2
3
4
15
33
3
4
3
3
3
3
19
34
3
2
2
2
3
3
15
35
4
3
3
3
3
4
20
36
3
3
3
4
3
3
19
37
4
4
3
4
4
4
23
38
4
4
3
3
3
2
19
39
4
3
4
3
3
3
20
40
2
3
3
5
3
3
19
41
4
4
3
4
3
3
21
42
3
4
4
4
4
4
23
43
3
3
3
3
3
3
18
44
3
3
4
3
3
4
20
45
3
3
3
3
3
5
20
46
5
5
5
5
3
5
28
47
3
4
5
5
3
5
25
48
5
4
4
5
3
4
25
49
5
4
4
5
4
4
26
50
5
4
3
4
3
3
22
Universitas Sumatera Utara
LAMPIRAN 2
Nilai Total Skor Variabel
X1
NO
BUKTI
X2
X3 DAYA
X4
X5
KEPUASAN
RESPONDEN
FISIK
KEHANDALAN
TANGGAP
EMPATI
JAMINAN
PASIEN
1
18
21
13
21
15
1
2
20
14
22
14
24
1
3
16
15
21
15
19
1
4
22
10
13
12
20
0
5
20
15
17
16
26
1
6
17
13
19
13
20
1
7
21
16
25
16
22
1
8
23
19
25
19
23
1
9
20
15
23
15
25
1
10
19
15
16
15
30
1
11
14
14
16
27
30
0
12
22
10
17
15
30
1
13
22
15
17
24
21
1
14
16
14
16
19
29
0
15
15
16
21
22
20
1
16
17
15
21
22
22
0
17
22
10
18
15
27
0
18
24
13
17
20
27
1
19
20
16
24
26
30
1
20
20
13
22
20
26
0
21
15
15
23
22
27
1
22
20
15
20
23
27
1
23
15
16
18
25
21
1
24
18
16
24
19
18
1
Universitas Sumatera Utara
25
19
16
24
24
25
1
26
17
25
24
30
26
1
27
14
21
23
30
17
1
28
15
23
24
30
17
1
29
12
14
17
21
21
0
30
18
22
23
29
25
1
31
17
14
20
20
25
1
32
19
15
19
22
20
1
33
21
18
20
27
28
1
34
17
21
24
27
20
1
35
22
10
20
17
16
1
36
14
17
19
21
13
1
37
18
19
24
25
16
1
38
18
22
25
30
19
1
39
18
18
24
26
15
1
40
24
19
18
27
15
1
41
24
16
18
27
27
1
42
22
12
24
21
21
1
43
17
13
15
18
14
0
44
24
18
21
25
15
1
45
14
20
22
26
12
1
46
14
10
23
17
22
0
47
22
21
25
25
22
1
48
13
18
23
20
15
1
49
20
21
24
28
19
1
50
17
18
23
20
24
1
Universitas Sumatera Utara
LAMPIRAN 3
Case Processing Summary
N
%
Cases
Valid
50
100.0
a
Excluded
0
.0
Total
50
100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's
N of
Alpha
Items
.794
6
item1
item2
item3
item4
item5
item6
item1
item2
item3
item4
item5
item6
Item Statistics
Std.
Mean
Deviation
3.6000
.72843
3.6200
.77959
3.8000
.80812
3.8400
.79179
3.6600
.82338
3.7800
.78999
Scale Mean
if Item
Deleted
18.7000
18.6800
18.5000
18.4600
18.6400
18.5200
N
50
50
50
50
50
50
Item-Total Statistics
Scale
Corrected
Cronbach's
Variance if
Item-Total Alpha if Item
Item Deleted Correlation
Deleted
7.929
.617
.747
7.447
.690
.727
7.276
.702
.723
7.315
.712
.721
7.337
.667
.732
10.377
.581
.877
Universitas Sumatera Utara
Scale Statistics
Std.
Mean Variance Deviation
22.3000
10.990
3.31509
N of
Items
6
X2
Case Processing Summary
N
%
Cases Valid
50
100.0
a
Excluded
0
.0
Total
50
100.0
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
N of
Alpha
Items
.905
6
item7
item8
item9
item10
item11
item12
Item Statistics
Std.
Mean
Deviation
3.6000
1.06904
3.5800
1.03194
3.7000
1.01519
3.7600
1.04119
3.5000
.95298
3.6200
.98747
item7
item8
Item-Total Statistics
Scale Mean
Scale
Corrected
Cronbach's
if Item
Variance if
Item-Total Alpha if Item
Deleted
Item Deleted Correlation
Deleted
18.1600
18.260
.635
.903
18.1800
16.844
.861
.869
N
50
50
50
50
50
50
Universitas Sumatera Utara
item9
item10
item11
item12
18.0600
18.0000
18.2600
18.1400
17.037
18.000
19.421 .
17.470
Scale Statistics
Std.
Mean Variance Deviation
21.7600
25.207
5.02061
.852
.693
.581
.819
.870
.894
.909
.876
N of
Items
6
X3
Case Processing Summary
N
%
Cases Valid
50
100.0
a
Excluded
0
.0
Total
50
100.0
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
N of
Alpha
Items
.864
5
item13
item14
item15
item16
item17
Item Statistics
Std.
Mean
Deviation
4.3200
.79385
4.2000
.88063
4.2600
.89921
4.1800
.80026
3.7200
.78350
N
50
50
50
50
50
Universitas Sumatera Utara
item13
item14
item15
item16
item17
Item-Total Statistics
Scale Mean
Scale
Corrected
Cronbach's
if Item
Variance if
Item-Total Alpha if Item
Deleted
Item Deleted Correlation
Deleted
16.3600
7.990
.584
.860
16.4800
6.622
.848
.791
16.4200
6.575
.837
.794
16.5000
7.194
.794
.809
16.9600
8.815
.390
.902
Scale Statistics
Std.
Mean Variance Deviation
20.6800
11.242
3.35298
N of
Items
5
X4
Case Processing Summary
N
%
Cases Valid
50
100.0
a
Excluded
0
.0
Total
50
100.0
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
N of
Alpha
Items
.859
6
Universitas Sumatera Utara
item18
item19
item20
item21
item23
item22
Item Statistics
Std.
Mean
Deviation
3.4200
.94954
3.4400
.81215
3.4000
.83299
3.6200
.83029
3.6600
.82338
3.5600
.86094
item18
item19
item20
item21
item23
item22
Item-Total Statistics
Scale Mean
Scale
Corrected
Cronbach's
if Item
Variance if
Item-Total Alpha if Item
Deleted
Item Deleted Correlation
Deleted
17.6800
10.916
.564
.854
17.6600
10.719
.748
.818
17.7000
11.031
.657
.834
17.4800
10.826
.703
.826
17.4400
11.598
.549
.853
17.5400
10.702
.695
.827
Scale Statistics
Std.
Mean Variance Deviation
21.1000
15.357
3.91882
N
50
50
50
50
50
50
N of
Items
6
X5
Case Processing Summary
N
%
Cases Valid
50
100.0
a
Excluded
0
.0
Total
50
100.0
Universitas Sumatera Utara
Case Processing Summary
N
%
Cases Valid
50
100.0
a
Excluded
0
.0
Total
50
100.0
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
N of
Alpha
Items
.828
6
item24
item25
item26
item27
item28
item29
Item Statistics
Std.
Mean
Deviation
3.5800
.94954
3.6800
.91339
3.4400
.86094
3.5200
.93110
3.2800
.64015
3.7000
.86307
item24
item25
item26
item27
item28
item29
Item-Total Statistics
Scale Mean
Scale
Corrected
Cronbach's
if Item
Variance if
Item-Total Alpha if Item
Deleted
Item Deleted Correlation
Deleted
17.6200
11.016
.415
.842
17.5200
9.683
.706
.777
17.7600
9.696
.763
.766
17.6800
9.610
.702
.778
17.9200
11.749
.541
.815
17.5000
10.867
.513
.818
N
50
50
50
50
50
50
Universitas Sumatera Utara
Scale Statistics
Std.
Mean Variance Deviation
21.2000
14.531
3.81190
N of
Items
6
Logistik
Case Processing Summary
Unweighted Casesa
N
Percent
Selected Cases Included in
50
100.0
Analysis
Missing Cases
0
.0
Total
50
100.0
Unselected Cases
0
.0
Total
50
100.0
a. If weight is in effect, see classification table for the
total number of cases.
Dependent Variable
Encoding
Original
Internal
Value
Value
dime .00
0
nsion 1.00
1
0
Step 0 Constant
Variables in the Equation
B
S.E.
Wald
df
1.153
.331
12.117
1
Sig.
Exp(B)
.000
3.167
Universitas Sumatera Utara
Block 1: Method = Enter
Omnibus Tests of Model Coefficients
Chi-square
df
Sig.
Step 1 Step
34.002
5
.000
Block
34.002
5
.000
Model
34.002
5
.000
Step
Model Summary
-2 Log
Cox & Snell
likelihood
R Square
Nagelkerke
R Square
1
21.106a
.493
.739
a. Estimation terminated at iteration number 8
because parameter estimates changed by less than
.001.
Hosmer and Lemeshow Test
Step Chi-square
df
Sig.
1
5.579
8
.694
Variables in the Equation
B
S.E.
Wald
df
Sig.
Exp(B)
a
Step 1 bukti_fisik
.411
.227
3.272
1
.070
1.508
kehandalan
1.050
.463
5.151
1
.023
2.858
daya_tanggap
.610
.276
4.898
1
.027
1.841
empati
-.224
.207
1.176
1
.278
.799
jaminan
-.210
.146
2.074
1
.150
.810
Constant
-24.046
9.463
6.457
1
.011
.000
a. Variable(s) entered on step 1: bukti_fisik, kehandalan, daya_tanggap, empati,
jaminan.
Universitas Sumatera Utara
Tabel 1 Hasil Tabulasi Kuisioner Variabel Bukti Fisik (X 1 )
No.
Butir Soal/Item
Skore
Responden
1
2
3
4
5
6
Total
1
3
3
4
4
4
4
18
2
4
4
4
4
4
4
20
3
3
3
3
4
3
5
16
4
4
5
4
5
4
4
22
5
4
4
4
4
4
4
20
6
3
4
3
4
3
4
17
7
3
4
5
4
5
5
21
8
5
5
5
5
3
4
23
9
4
4
4
4
4
5
20
10
3
4
4
4
4
4
19
11
3
2
3
3
3
4
14
12
4
4
5
4
5
5
22
13
4
5
5
4
4
4
22
14
4
3
3
3
3
4
16
15
3
3
3
3
3
5
15
16
3
3
4
4
3
2
17
17
4
5
5
5
3
2
22
18
4
5
5
5
5
4
24
19
4
4
4
4
4
3
20
20
4
4
4
4
4
3
20
21
3
3
3
3
3
3
15
22
4
4
4
4
4
4
20
23
3
3
3
3
3
3
15
24
4
4
3
4
3
4
18
25
4
3
4
4
4
4
19
Universitas Sumatera Utara
26
4
3
3
4
3
5
17
27
2
3
3
3
3
5
14
28
3
3
3
3
3
4
15
29
3
2
3
2
2
3
12
30
4
3
4
4
3
4
18
31
3
3
3
4
4
4
17
32
4
3
4
4
4
4
19
33
4
4
4
5
4
4
21
34
3
4
4
3
3
2
17
35
4
4
5
5
4
3
22
36
2
3
3
3
3
4
14
37
3
4
3
3
5
4
18
38
4
4
4
3
3
4
18
39
4
4
4
3
3
3
18
40
5
4
5
5
5
3
24
41
5
4
5
5
5
4
24
42
5
4
4
4
5
3
22
43
3
3
4
3
4
4
17
44
4
5
5
5
5
3
24
45
2
3
3
4
2
3
14
46
3
2
3
3
3
3
14
47
4
4
5
5
4
4
22
48
3
3
2
2
3
4
13
49
4
4
3
4
5
5
20
50
4
3
3
4
3
3
17
Universitas Sumatera Utara
Tabel 2 Hasil Tabulasi Kuisioner Variabel Kehandalan (X 2 )
No.
Butir Soal/Item
Skore
Responden
1
2
3
4
5
6
Total
1
4
3
3
4
4
3
21
2
2
2
3
2
2
3
14
3
2
2
2
3
3
3
15
4
2
2
2
2
2
2
12
5
2
3
2
3
3
3
16
6
2
2
2
2
2
3
13
7
4
3
3
2
2
2
16
8
3
3
3
4
3
3
19
9
2
2
3
2
3
3
15
10
3
3
3
2
2
2
15
11
4
5
5
4
4
5
27
12
3
3
2
2
2
3
15
13
4
4
4
4
4
4
24
14
3
3
3
4
3
3
19
15
5
3
3
4
4
3
22
16
5
3
4
4
3
3
22
17
2
2
3
3
3
2
15
18
4
3
3
3
4
3
20
19
5
4
4
5
4
4
26
20
3
3
3
5
3
3
20
21
3
4
4
4
3
4
22
22
4
4
3
4
4
4
23
23
4
4
5
5
3
4
25
24
3
3
3
3
4
3
19
25
3
4
4
5
4
4
24
26
5
5
5
5
5
5
30
27
5
5
5
5
5
5
30
Universitas Sumatera Utara
28
5
5
5
5
5
5
30
29
4
4
3
3
3
4
21
30
5
5
5
5
4
5
29
31
4
3
3
4
3
3
20
32
3
4
3
4
4
4
22
33
3
5
5
5
4
5
27
34
5
5
5
5
2
5
27
35
3
2
3
3
4
2
17
36
3
4
4
3
3
4
21
37
4
3
5
5
5
3
25
38
5
5
5
5
5
5
30
39
5
4
5
5
3
4
26
40
5
5
5
4
3
5
27
41
3
5
5
4
5
5
27
42
2
4
4
4
3
4
21
43
4
2
3
3
4
2
18
44
4
4
4
5
4
4
25
45
3
5
5
4
4
5
26
46
2
3
3
3
3
3
17
47
5
4
4
3
5
4
25
48
4
3
3
3
4
3
20
49
5
5
5
3
5
5
28
50
3
3
4
5
2
3
20
Universitas Sumatera Utara
Tabel 3 Hasil Tabulasi Kuisioner Variabel Daya Tanggap (X 3 )
No. Responden
Butir Soal/Item
1
2
3
4
5
Skore
Total
1
3
2
2
3
3
13
2
5
5
5
4
3
22
3
5
4
4
4
4
21
4
4
2
2
2
3
13
5
4
3
4
3
3
17
6
4
4
4
4
3
19
7
5
5
5
5
5
25
8
5
5
5
5
5
25
9
5
5
5
5
3
23
10
4
3
3
3
3
16
11
3
3
3
3
4
16
12
3
3
4
4
3
17
13
3
4
3
3
4
17
14
3
3
3
4
3
16
15
5
4
4
4
4
21
16
5
4
4
4
4
21
17
5
4
3
3
3
18
18
4
3
3
4
3
17
19
5
5
5
5
4
24
20
5
4
5
4
4
22
21
5
5
5
4
4
23
22
4
4
5
4
3
20
23
4
3
4
4
3
18
24
5
5
5
5
4
24
25
5
5
5
5
4
24
26
4
5
5
5
5
24
Universitas Sumatera Utara
27
5
5
5
5
3
23
28
4
5
5
5
5
24
29
3
4
4
3
3
17
30
4
5
5
5
4
23
31
3
5
5
4
3
20
32
3
4
4
4
4
19
33
5
4
4
4
3
20
34
5
5
5
5
4
24
35
4
4
4
5
3
20
36
4
4
3
4
4
19
37
5
4
5
5
5
24
38
5
5
5
5
5
25
39
5
5
5
5
4
24
40
4
3
3
3
5
18
41
3
4
4
4
3
18
42
5
5
5
5
4
24
43
3
3
3
3
3
15
44
5
4
4
4
4
21
45
5
5
5
5
2
22
46
5
5
5
5
3
23
47
5
5
5
5
5
25
48
5
5
5
4
4
23
49
4
5
5
5
5
24
50
5
5
5
4
4
23
Universitas Sumatera Utara
Tabel 4 Hasil Tabulasi Kuisioner Variabel Empati (X 4 )
No.
Butir Soal/Item
Skore
Responden
1
2
3
4
5
6
Total
1
2
2
2
2
2
4
14
2
4
3
4
4
4
4
23
3
4
3
3
3
4
4
21
4
2
2
2
2
3
3
14
5
2
3
3
3
3
3
17
6
2
3
3
4
4
3
19
7
4
4
3
4
4
4
23
8
4
4
4
5
4
4
25
9
4
3
3
4
4
4
22
10
4
2
3
2
2
2
15
11
2
2
3
3
3
3
16
12
3
3
3
3
3
2
17
13
2
3
3
3
3
3
17
14
2
3
3
3
2
3
16
15
3
4
3
4
3
4
21
16
4
3
3
3
3
3
19
17
3
3
3
4
3
2
18
18
3
3
3
4
3
3
19
19
5
4
2
3
3
4
21
20
5
5
4
5
5
5
29
21
3
4
4
3
4
4
22
22
2
3
3
4
4
4
20
23
3
3
3
3
3
3
18
24
5
4
5
4
5
4
27
25
4
4
4
4
4
4
24
26
5
5
5
4
3
4
26
27
5
3
3
5
5
5
26
Universitas Sumatera Utara
28
3
4
5
5
4
4
25
29
3
2
2
2
3
4
16
30
4
3
4
4
4
3
22
31
3
4
4
4
3
3
21
32
3
3
3
3
3
4
19
33
4
3
5
4
5
3
24
34
4
4
4
4
5
5
26
35
3
3
3
3
3
3
18
36
3
4
4
3
5
5
24
37
3
3
3
4
4
5
22
38
5
5
4
4
4
5
27
39
2
4
3
4
4
4
21
40
4
4
3
3
3
4
21
41
3
3
3
3
3
3
18
42
4
4
5
4
5
3
25
43
3
2
2
2
2
2
13
44
3
4
4
4
3
3
21
45
3
4
4
4
4
4
23
46
4
4
3
4
3
4
22
47
5
5
5
5
4
4
28
48
3
4
3
5
3
4
22
49
4
4
4
4
5
5
26
50
4
4
3
4
3
4
22
Universitas Sumatera Utara
Tabel 5 Hasil Tabulasi Kuisioner Variabel Jaminan (X 5 )
No.
Butir Soal/Item
Skore
Responden
1
2
3
4
5
6
Total
1
3
2
2
2
3
3
15
2
3
4
4
3
3
4
21
3
2
5
5
5
3
5
25
4
3
5
3
5
4
3
23
5
4
5
4
5
5
5
28
6
4
4
4
4
4
4
24
7
4
4
5
4
3
5
25
8
5
4
4
4
3
4
24
9
3
3
3
2
2
3
16
10
3
5
3
3
3
3
20
11
4
4
4
4
3
3
22
12
4
3
3
3
3
4
20
13
5
5
3
3
3
3
22
14
5
5
4
4
4
4
26
15
3
4
3
3
3
3
19
16
3
4
3
3
4
3
20
17
4
4
5
3
4
4
24
18
5
5
4
4
4
4
26
19
5
3
3
3
3
3
20
20
2
3
3
3
3
3
17
21
3
3
3
3
3
3
18
22
5
4
4
4
4
5
26
23
3
2
2
2
2
2
13
24
3
3
4
3
3
5
21
25
2
3
3
3
4
5
20
26
3
2
2
2
2
3
14
27
3
4
3
3
4
3
20
Universitas Sumatera Utara
28
3
3
2
3
3
3
17
29
4
5
4
5
3
4
25
30
5
5
5
4
5
5
29
31
3
3
4
4
4
5
23
32
2
2
2
2
3
4
15
33
3
4
3
3
3
3
19
34
3
2
2
2
3
3
15
35
4
3
3
3
3
4
20
36
3
3
3
4
3
3
19
37
4
4
3
4
4
4
23
38
4
4
3
3
3
2
19
39
4
3
4
3
3
3
20
40
2
3
3
5
3
3
19
41
4
4
3
4
3
3
21
42
3
4
4
4
4
4
23
43
3
3
3
3
3
3
18
44
3
3
4
3
3
4
20
45
3
3
3
3
3
5
20
46
5
5
5
5
3
5
28
47
3
4
5
5
3
5
25
48
5
4
4
5
3
4
25
49
5
4
4
5
4
4
26
50
5
4
3
4
3
3
22
Universitas Sumatera Utara
LAMPIRAN 2
Nilai Total Skor Variabel
X1
NO
BUKTI
X2
X3 DAYA
X4
X5
KEPUASAN
RESPONDEN
FISIK
KEHANDALAN
TANGGAP
EMPATI
JAMINAN
PASIEN
1
18
21
13
21
15
1
2
20
14
22
14
24
1
3
16
15
21
15
19
1
4
22
10
13
12
20
0
5
20
15
17
16
26
1
6
17
13
19
13
20
1
7
21
16
25
16
22
1
8
23
19
25
19
23
1
9
20
15
23
15
25
1
10
19
15
16
15
30
1
11
14
14
16
27
30
0
12
22
10
17
15
30
1
13
22
15
17
24
21
1
14
16
14
16
19
29
0
15
15
16
21
22
20
1
16
17
15
21
22
22
0
17
22
10
18
15
27
0
18
24
13
17
20
27
1
19
20
16
24
26
30
1
20
20
13
22
20
26
0
21
15
15
23
22
27
1
22
20
15
20
23
27
1
23
15
16
18
25
21
1
24
18
16
24
19
18
1
Universitas Sumatera Utara
25
19
16
24
24
25
1
26
17
25
24
30
26
1
27
14
21
23
30
17
1
28
15
23
24
30
17
1
29
12
14
17
21
21
0
30
18
22
23
29
25
1
31
17
14
20
20
25
1
32
19
15
19
22
20
1
33
21
18
20
27
28
1
34
17
21
24
27
20
1
35
22
10
20
17
16
1
36
14
17
19
21
13
1
37
18
19
24
25
16
1
38
18
22
25
30
19
1
39
18
18
24
26
15
1
40
24
19
18
27
15
1
41
24
16
18
27
27
1
42
22
12
24
21
21
1
43
17
13
15
18
14
0
44
24
18
21
25
15
1
45
14
20
22
26
12
1
46
14
10
23
17
22
0
47
22
21
25
25
22
1
48
13
18
23
20
15
1
49
20
21
24
28
19
1
50
17
18
23
20
24
1
Universitas Sumatera Utara
LAMPIRAN 3
Case Processing Summary
N
%
Cases
Valid
50
100.0
a
Excluded
0
.0
Total
50
100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's
N of
Alpha
Items
.794
6
item1
item2
item3
item4
item5
item6
item1
item2
item3
item4
item5
item6
Item Statistics
Std.
Mean
Deviation
3.6000
.72843
3.6200
.77959
3.8000
.80812
3.8400
.79179
3.6600
.82338
3.7800
.78999
Scale Mean
if Item
Deleted
18.7000
18.6800
18.5000
18.4600
18.6400
18.5200
N
50
50
50
50
50
50
Item-Total Statistics
Scale
Corrected
Cronbach's
Variance if
Item-Total Alpha if Item
Item Deleted Correlation
Deleted
7.929
.617
.747
7.447
.690
.727
7.276
.702
.723
7.315
.712
.721
7.337
.667
.732
10.377
.581
.877
Universitas Sumatera Utara
Scale Statistics
Std.
Mean Variance Deviation
22.3000
10.990
3.31509
N of
Items
6
X2
Case Processing Summary
N
%
Cases Valid
50
100.0
a
Excluded
0
.0
Total
50
100.0
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
N of
Alpha
Items
.905
6
item7
item8
item9
item10
item11
item12
Item Statistics
Std.
Mean
Deviation
3.6000
1.06904
3.5800
1.03194
3.7000
1.01519
3.7600
1.04119
3.5000
.95298
3.6200
.98747
item7
item8
Item-Total Statistics
Scale Mean
Scale
Corrected
Cronbach's
if Item
Variance if
Item-Total Alpha if Item
Deleted
Item Deleted Correlation
Deleted
18.1600
18.260
.635
.903
18.1800
16.844
.861
.869
N
50
50
50
50
50
50
Universitas Sumatera Utara
item9
item10
item11
item12
18.0600
18.0000
18.2600
18.1400
17.037
18.000
19.421 .
17.470
Scale Statistics
Std.
Mean Variance Deviation
21.7600
25.207
5.02061
.852
.693
.581
.819
.870
.894
.909
.876
N of
Items
6
X3
Case Processing Summary
N
%
Cases Valid
50
100.0
a
Excluded
0
.0
Total
50
100.0
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
N of
Alpha
Items
.864
5
item13
item14
item15
item16
item17
Item Statistics
Std.
Mean
Deviation
4.3200
.79385
4.2000
.88063
4.2600
.89921
4.1800
.80026
3.7200
.78350
N
50
50
50
50
50
Universitas Sumatera Utara
item13
item14
item15
item16
item17
Item-Total Statistics
Scale Mean
Scale
Corrected
Cronbach's
if Item
Variance if
Item-Total Alpha if Item
Deleted
Item Deleted Correlation
Deleted
16.3600
7.990
.584
.860
16.4800
6.622
.848
.791
16.4200
6.575
.837
.794
16.5000
7.194
.794
.809
16.9600
8.815
.390
.902
Scale Statistics
Std.
Mean Variance Deviation
20.6800
11.242
3.35298
N of
Items
5
X4
Case Processing Summary
N
%
Cases Valid
50
100.0
a
Excluded
0
.0
Total
50
100.0
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
N of
Alpha
Items
.859
6
Universitas Sumatera Utara
item18
item19
item20
item21
item23
item22
Item Statistics
Std.
Mean
Deviation
3.4200
.94954
3.4400
.81215
3.4000
.83299
3.6200
.83029
3.6600
.82338
3.5600
.86094
item18
item19
item20
item21
item23
item22
Item-Total Statistics
Scale Mean
Scale
Corrected
Cronbach's
if Item
Variance if
Item-Total Alpha if Item
Deleted
Item Deleted Correlation
Deleted
17.6800
10.916
.564
.854
17.6600
10.719
.748
.818
17.7000
11.031
.657
.834
17.4800
10.826
.703
.826
17.4400
11.598
.549
.853
17.5400
10.702
.695
.827
Scale Statistics
Std.
Mean Variance Deviation
21.1000
15.357
3.91882
N
50
50
50
50
50
50
N of
Items
6
X5
Case Processing Summary
N
%
Cases Valid
50
100.0
a
Excluded
0
.0
Total
50
100.0
Universitas Sumatera Utara
Case Processing Summary
N
%
Cases Valid
50
100.0
a
Excluded
0
.0
Total
50
100.0
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
N of
Alpha
Items
.828
6
item24
item25
item26
item27
item28
item29
Item Statistics
Std.
Mean
Deviation
3.5800
.94954
3.6800
.91339
3.4400
.86094
3.5200
.93110
3.2800
.64015
3.7000
.86307
item24
item25
item26
item27
item28
item29
Item-Total Statistics
Scale Mean
Scale
Corrected
Cronbach's
if Item
Variance if
Item-Total Alpha if Item
Deleted
Item Deleted Correlation
Deleted
17.6200
11.016
.415
.842
17.5200
9.683
.706
.777
17.7600
9.696
.763
.766
17.6800
9.610
.702
.778
17.9200
11.749
.541
.815
17.5000
10.867
.513
.818
N
50
50
50
50
50
50
Universitas Sumatera Utara
Scale Statistics
Std.
Mean Variance Deviation
21.2000
14.531
3.81190
N of
Items
6
Logistik
Case Processing Summary
Unweighted Casesa
N
Percent
Selected Cases Included in
50
100.0
Analysis
Missing Cases
0
.0
Total
50
100.0
Unselected Cases
0
.0
Total
50
100.0
a. If weight is in effect, see classification table for the
total number of cases.
Dependent Variable
Encoding
Original
Internal
Value
Value
dime .00
0
nsion 1.00
1
0
Step 0 Constant
Variables in the Equation
B
S.E.
Wald
df
1.153
.331
12.117
1
Sig.
Exp(B)
.000
3.167
Universitas Sumatera Utara
Block 1: Method = Enter
Omnibus Tests of Model Coefficients
Chi-square
df
Sig.
Step 1 Step
34.002
5
.000
Block
34.002
5
.000
Model
34.002
5
.000
Step
Model Summary
-2 Log
Cox & Snell
likelihood
R Square
Nagelkerke
R Square
1
21.106a
.493
.739
a. Estimation terminated at iteration number 8
because parameter estimates changed by less than
.001.
Hosmer and Lemeshow Test
Step Chi-square
df
Sig.
1
5.579
8
.694
Variables in the Equation
B
S.E.
Wald
df
Sig.
Exp(B)
a
Step 1 bukti_fisik
.411
.227
3.272
1
.070
1.508
kehandalan
1.050
.463
5.151
1
.023
2.858
daya_tanggap
.610
.276
4.898
1
.027
1.841
empati
-.224
.207
1.176
1
.278
.799
jaminan
-.210
.146
2.074
1
.150
.810
Constant
-24.046
9.463
6.457
1
.011
.000
a. Variable(s) entered on step 1: bukti_fisik, kehandalan, daya_tanggap, empati,
jaminan.
Universitas Sumatera Utara