Hubungan antara Penyesalan Pasca Pembelian dengan Intensi Membeli Kembali Melalui Media Internet Pada Mahasiswa Fakultas Psikologi Universitas Sumatera Utara

  Ajzen, I. (2002). Perceived Behavioral Control, Self Efficacy, Locus of Control, and The Theory of Planned Behavior, Journal of Applied Social

  Psychology . Vol. 32 (4): 665-683.

  Ajzen, I. (2005). Constructing a TRA and TPB Questionnaire: Conceptual and Methodological Consideration. Anderson, E.W. (1994). Cross-Category Variation in Customer Satisfaction and Retention Marketing Letters. Vol. 1 (5). Armitage, C.J & Conner, M. (2001). Efficacy of The Theory of Planned Behavior:

  A Meta Analityc Review. British Journal of Social Psychology. Vol. 40: 471-499. Azwar, S. (2004). Penyusunan Skala Psikologi. Yogyakarta: Pustaka Pelajar. Azwar, S. (2009). Penyusunan Skala Psikologi. Yogyakarta: Pustaka Pelajar. Barata, D.D. (2007). Pengaruh Penggunaan Strategi Brand Extersion pada Intensi Membeli Kembali Konsumen. Jurnal Manajemen. Vol 2 No. 1. Bolton, R. (2000). Implications of Loyalty Program Membership and Service

  Experiences for Customer Retention and Value. Journal of The Academy . Vol: 28. No. 1, 95-108.

  of Marketing Science

  Boonlertvanich, K. (2011). Conceptual Model for The Repurchase Intentions In The Automobile Service Industry: The Role of Switching Barries in Satisfaction of Repurchase Intentions Relationship. International Journal of Business Research . Vol. 9 (6): 1-8.

  Bui, My., Krishen, Anjala., & Bates, Kenneth. (2011). Modeling Regret Effects on Consumer Post-Purchase Decisions. European Journal of Marketing.

  Vol.45 No. 7/8. 1068-1090. Burhanuddin. (2006). Analisis Atas Konsekuensi Kepuasan dan Penyesalan pada

  Niat Melakukan Pembelian Ulang dan Niat Melakukan Komplain. Jurnal . Vol. 9. No. 1.

  Ekonomi Bisnis dan Akuntansi

  Chuang, Heng-Chiang., & Tasi, Hsein-Tung. (2004). Determinats of

  e.Repurchase Intentions: An Integrative Model of Quadruple Retention Drivers. 231-239.

  64

  65 Cooke, Alan.D.J., Meyvis, Tom., & Schwartz, Alan. (2001). Avoiding Future Regret in Purchase Timing Decisions. Journal of Consumer Research.

  Vol. 27 (4): 447-59. Darvasula, S. (2004). Forging Relationship with Services: The Antecedents that have on Impact on Behavioral Outcomes in the Life Insurance Industry.

  Journal of Financial Services Marketing . Vol. 8. No. 4, 314-26.

  Dodds, W., Monroe, K., & Grewal, D. (1991). Effects of Price, Brand and Store Information on Buyers Product Evaluations. Journal of Marketing Research . Vol. 28: 307-19.

  Engel, James F., et al (1995). Perilaku Konsumen. Jilid I dan II. Edisi 6. Binarupa Aksara. Jakarta. Feng, Ji., & Yanru, He. (2013). Study on the Relationships Among Customer

  Satisfaction, Brand Loyalty and Repurchase Intention. Journal of Theoretical and Applied Information Technology . Vol 49. No. 1, 180-186. Fishbein, M., & Ajzen, I. (1975). Belief, Attitude, Intention and Behavior: An

  Introduction to Theory and Research. Philipines: Addison Wesly Publishing Company.

  Gilly, M.C & Gelb, B.D. (1982). Post Purchase Consumer Processess and The Complaining Consumer. Journal of Consumer Research. Vol 9: 323-328. Gilovich, T., & Medvec, V.H. (1994). The Temporal Pattern to the Experince of

  Regret. Journal of Personality and Social Psychology. Vol. 67 (3): 357- 395. Gilovich, T., & Medvec, V.H. (1995). The Experince of Regret: What, When, and Why. Psychological Review. Vol. 102. No. 2, 379-395. Hadi, Nur. (2010). Corporate Social Responsibility. Edisi pertama. Yogyakarta: Graha Ilmu. Hadi, S. (2000). Metodologi Research (jilid 1). Yogyakarta: Andi Offset. Haubl, G. & Trifts, V. (2000). Customer Decision Making in Online Shopping

  Environments: The Effects of Interactive Decision Aids. Marketing

  Science . Vol.19 (1): 4-21

  Harris, L.C and Goode, M.M.H. 2004. The Four Level of Loyalty and The Pivotal Role of Trust: A Study of Online Service Dynamics (Online). May, 30.

   Hawkins, D.L., Mothersbaugh, D.L., & Best, R.J. (2007). Consumer Behavior: Building Marketing Strategy. New York: McGraw Hill. vi

  66 Hellier, Phillip. (2003). Customer Repurchase Intentions. European Journal of Marketing. Vol 34. No. 11/12: 1762-1800. Hellier, Phillip K., Geursen, Gus M., Carr, Rodney A., Rickard, John A. (2003).

  Customer Repurchase Intenstion: A General Structural Equation Model.

  European Journal of Marketing . Vol. 37 (11/12): 1762-1800.

  Hennig-Thurau, T., & Klee, A. (1997). The Impact of Customer Satisfaction and Relationship Quality on Customer Retention: A Critical Reassessment and Model Development. Psychology and Marketing. Vol. 14 (8): 737-764.

  Howard, J.A. (1973). Theory of Buyer Behavior. Perspectives in Consumer Behavior. London: John Wiley and Sons, Inc. Inman, J. Jeffrey., James, S. Dyer., & Jianmin, Jia (1997). A Generalized Utility Model of Dissappoinment and Regret Effects of Post-Choice Valuation.

  Marketing Science . Vol 16: 420-432.

  Jisook. (2011). How to Avoid Post Purchase Regret. Phys Org. Kahneman, Daniel & Miller, Dale T. (1986). Norm Theory: Comparing Reality to

  Its Alternatives. Psychological Review. 136-153 Kaynak, H. (2003). The Relationship Between Total Quality management

  Practices and Their Effects on Firm Performance. Journal of Operations . Vol 21: 405-35.

  Management

  Keller, Kevin Lane. (2003). Strategic Brand Management: Building, Measuring

  

nd

and Managing Brand Equity (2 Ed). Englewood Cliffs, NJ: Prentice Hall.

  Kim, J. (2003). Cross-Cultural Consumer Value, Needs, and Purchase Behavior.

  Vol. 19 (6): 481-502.

  Journal of Consumer Marketing. th Kotler, Philip. & Amstrong, Gary. (2001). Pronciples of Marketing. 6 Edition.

  New Jersey: Prentice Hall

  th Kotler, Phillip., & Keller, Kevin Lane. (2012). Marketing Management. 12 Ed .

  New Jersey:Prentice Hall. Kumar, P. (2002). The Impact of Performance, Cost, and Competitive

  Considerations and the Relationship Between Satisfaction and Repurchase Intention in Business Markets. Journal of Service Research. Vol 5 No. 1: 55-68.

  Lacey, Russel. 2007. Relationship Drivers of Customer Commitment. Journal of

  Marketing Theory and Practice. 315

  67 Lee, S.H., Cotte, J. (2009). Post-Purchase Consumer Regret: Conceptualization and Development of the PPCR Scale. Advances in Consumer Research.

  Vol. 36: 456-462. Liang, T & Lai, H. (2000). Electronic Store Design and Consumer Choice: An

  rd

  Empirical Study. Proceedings of The 33 Hawaii International Conference on System Science. Lin, C.H., Huang, W.H. (2006). The Influence and Unawareness Set and Order Effect in Consumer Regret. Journal of Business and Psychology. Liu, J., Chu-Chi., & Chen,J.S. (2006). Virtual Experiental Marketing on Online

  th Purchase Intention, Proceedings of the 11 Annual of Asia Pacific Decision Science Institue Hongkong.

  Loudon, D. L. & Bitta, A. J. (1984). Consumer Behavior: Concepts and Applications. New York: McGraw-Hill. Morgan, A.N., Anderson, E.W., & Mitt, V. (2005). Understanding Firms

  Customer Satisfaction Information Usage. Journal of Marketing. Vol. 65: 131-151. Morgan, Robert. M. (2007). The Commitment Thrust Theory of Relationship Marketing. Journal of Marketing. 20-38. Mowen, John., & Minor, M. (2000). Perilaku Konsumen. Edisi 5. Jakarta: Erlangga. Muhammad, Fayyaz. (2011). Factors Affecting the Repurchase Online Shopping

  Intention of Thai Customers in Bangkok: A Case Study of eBay.com. 44- 51.

  Na, H (2004). Altrnative Explanations of Online Repurchasing Behavioral Intentions. European Journal of Marketing. Vol.44 (6): 874-904. Olaru, Doina., Purchase, Sharon., & Peterson, Nathan. (2008). From Customer value to Repurchase Intentions and Recommendations. Journal of

  Business and Industrial Marketing . Vol. 23 (8): 534-565.

  Saffrey, Colleen., Summerville, Amy., & Roese, N.J. (2008). Praise for Regret:

People Value Regret Above Other Negative Emotions. Vol 32: 46-54.

Schiffman, L & Kanuk, L.L. (1994). Consumer Behaviors. Prentice Hall: New Jersey. Schwitzgebel, E. (2006). Belief. In Zalta, E. (Ed), The Stanford Encyclopedia of Phylosophy. Stanford, CA: The Meta Physics Research Lab. vi

  68 Segut. (2008). Survei Trend an perilaku Remaja: Tampil Gaya dan Gandrung

  Musik Pop. Majalah Marketing.

anggal Akses 9 Juni 2012 pada Pukul 12.30 WIB

  Seiders, K. (2005). Do Satisfied Customer Buy More? Examining Moderating Influences in a Retailing Context. Journal of Marketing. Vol. 69 (4): 26- 43.

  Sheth, I.N. (1973). A Model of Industrial Buyer Behavior. Journal of Marketing.

  Vol.37: 50-56. Shimp, T.A. (2003). Advertising & Supplymental Aspects of Integrated Marketing

  th Communications (6 Ed). FL: Thompson.

  Siegel, S. (1994). Statistik Non Parametrik untuk Ilmu-ilmu Sosial. Jakarta: Gramedia Pustaka Utama. Spears, N., & Singh, S.N. (2004). Measuring Attitude Toward The Brand and

  Puechase Intentions. Journal of Current Issues and Research in Advertising . Vol. 26 (2): 53-556. Su, Song., Chen, Rong., & Zhao, Ping. (2008). The Impact of Size of Self-

  Generated Consideration Set on Post Choice Regret, Advance in Consumer Research. Vol 35: 805-807.

  Sumartono (2002). Terperangkap dalam Iklan: Meneropong Imbas Pesan Iklan

  Televisi. Bandung: Alfabeta th

  Strydome, J.W., Cant, M.C and Jooste, C.J. (2000). Marketing Management. 4 Ed. Cape Town: Juta

  Swastha, DH & Handoko, Hani. (2000). Manajemen Pemasaran Analisis Perilaku Yogyakarta: Liberty.

  Konsumen. Edisi ketiga.

  Szymanski, D.A., & Hise, R.T. (2000). E Satisfaction: An Initial Examination.

  Journal of Retailing . Vol 76. No.3: 309-322.

  Tsiros, M., & Mittal, V. (2000). Regret: A Model of Its Antecedents and Consequences in Consumer Decision Making. Journal of Consumer . Vol. 26: 401-417.

  Research

  Wangwiboolkij, Rossarin. (2011). Factors Influencing Repurchase Intention of

Thai Female Customers Toward Korean Cosmetics in Bangkok. 18-26.

Wathne, K., Biang, H., & Heide, J. (2001). Choice of Supplier in Embedded

  Markets: Relationship and Marketing Program Effects. Journal of Marketing . Vol 65: 54-66. Zebua, A.S., Nurdjayadi, R.D., & Aryani, Gunita. (2001). Hubungan antara

  Konformitas dan Konsep Diri dengan Kecederungan Perilaku Konsumtif

  69 pada Remaja Putri. Jurnal Phronesis. Vol 3. Jakarta: Universitas Taruma Negara. Zeelenberg, M & Pieters, R. (2006). Looking Backward With on Eye on The

  Future: Prepositions Toward a Theory of Regret Regulation. In Judgments Over Time: The Interplay of Thoughts, Feelings and Behavior, Eds. L.J.

  Sonna and E.C Chang, New York, NY: Oxford University Press, 210-29. Zeelenberg, M & Pieters, R. (2007). A Theory of Regret Regulation 1.0. Journal

  of Consumer Psychology . Vol. 17 (1): 3-18 Zeelenberg, M., Beattie, J. (2007). Consequences of Regret Aversion. II.

  Additional Evidence of Effects of Feedback on Decision Making.

  Organizational Behavior and Human Decision Processes. 63-78.

  vi