Cache Information Viewing and Managing Cluster Information

Deploying Oracle Business Intelligence for High Availability 6-13

6.4.1.4 Server Information

Selecting Server info from the View menu provides information about the cluster server, such as server version number.

6.5 Troubleshooting an Oracle Business Intelligence Clustered Environment

Use Fusion Middleware Control and the Administration Console to check the status of system processes. See Section 5.6.1, Using Fusion Middleware Control to View System Component Availability and Section 5.6.2, Using the Administration Console to View Managed Server Availability for more information. After enabling clustering, load balancing, and failover capabilities, you can troubleshoot issues that might occur in the deployment using the following: ■ Messages and errors that are reported in Fusion Middleware Control ■ Log files for Oracle Business Intelligence components, also available through Fusion Middleware Control Review the log files for every Oracle Business Intelligence system component in the cluster. Log files record any client-side failures that might occur due to an incorrect configuration. Although some failover events are not logged, the Cluster Controller log file records crashes of any Oracle BI Scheduler or Oracle BI Server component. You can also review the Event Viewer log on Windows and the syslog on Linux or UNIX. See Chapter 8, Diagnosing and Resolving Issues in Oracle Business Intelligence for more information about log files. 6.5.1 Avoiding Errors with Network Appliance Devices When the Oracle BI Server Is Running on Linux or UNIX The following information applies to deployments with Oracle BI Server components on Linux or UNIX platforms that access Oracle Business Intelligence shared files and directories on a NAS device from Network Appliance. For environments with Oracle BI Server components on Linux or UNIX that use the NTFS security style, the recommended Network Appliance Data ONTAP storage operating system version is 6.3.1 or later. Linux or UNIX computers saving to an NTFS qtree in Data ONTAP versions 6.0.3 through 6.3 might see permission errors when trying to save designs. Use the following Data ONTAP setting to silently ignore attempts to set UNIX permissions on NTFS qtrees after the design file is saved: options cifs.ntfs_ignore_unix_security_ops on 6-14 System Administrators Guide for Oracle Business Intelligence Enterprise Edition