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4-14 System Administrators Guide for Oracle Business Intelligence Enterprise Edition

4.9.2 Managed Server Is Down

If the Managed Server is down, then use the Oracle WebLogic Server Administration Console, or the command line to start it. For information, see Section 4.8.1, Confirming If the Managed Server Is Running and Starting It.

4.9.3 Oracle BI Server Fails to Start

If the BI Server fails to start, then view the log files in the following directory: ORACLE_ INSTANCE\diagnostics\logs\OracleBIServerComponent\coreapplication_obis1, or use the log viewer.

4.9.4 Oracle BI Presentation Services Fails to Start

If Presentation Services fails to start, then view the log files in the following directory: ORACLE_ INSTANCE\diagnostics\logs\OracleBIPresentationServicesComponent\coreapplicat ion_obips1, or use the log viewer. If you experience either of the following problems related to Presentation Services failing to start, then refer to the appropriate causes and resolutions: ■ Problem : Could not create a system user connection to the BI Server during startup. Cause : You started Presentation Services before the BI Server. Resolution : Use the OPMN stopall command to stop the Business Intelligence system, and then use the startall command. For information, see Section 4.5.1, Using the OPMN Command Line to Start, Stop, Restart, and View the Status of System Components. ■ Problem : Authentication failed for BISystemUser: invalid user name and password. Cause : The Managed Server is not running. Resolution : See Section 4.9.2, Managed Server Is Down.

4.9.5 Cannot Log In

■ Problem : Cannot log in to Oracle WebLogic Server Administration Console. Cause : The Administration Server is not running. Resolution : Check to see if http:host:7001console starts. If not, start the Administration Server. For information, see Section 4.7, Starting and Stopping the Administration Server and All Oracle Business Intelligence Java Components on Windows and UNIX. Part III Part III Scaling and Deploying for High Availability and Performance This part explains how to manage deployment, availability, and capacity for Oracle Business Intelligence. It includes the following chapters: ■ Chapter 5, Scaling Your Deployment ■ Chapter 6, Deploying Oracle Business Intelligence for High Availability ■ Chapter 7, Managing Performance Tuning and Query Caching