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customer if the customer has never been done reservations before. And even worse if it turns out financial expenditure in excess of the budget that had been
planned earlier due to lack of information about the karaoke room price. Based on the results of investigations carried out by interviewing
customers PT. Vizta Pratama Inul Vizta that often do the transaction of karaoke room reservation, obtained the information that the customer really need a media
room reservation that is not limited by space and time and have the ease of ordering. Further interviews were conducted also to the management of PT. Vizta
Pratama Inul Vizta, that the service makes it easy for customers in the karaoke room reservations is feasible so that they are easy to place an order at anytime and
anywhere, also can provide more complete information. The reason the author chose CRM as a strategic approach to customers
was because CRM is prioritizing customers who make the customer as the main target in providing of customer services and feedback from customers be used as
an evaluation of the achievement of a karaoke company. So that by customer satisfaction, the good relationship between the customers with the company will
be established this will generate customer trust and loyalty towards the company.
4.2 Systems Analysis
4.2.1 Analysis system running PT. Vizta Pratama Inul Vizta is a company engaged in rental
services rental karaoke room available in Indonesia. Problems that occur only company currently providing services through conventional, where
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customers who want to book a room should come directly to the desired outlet. This will make it difficult for the customer if the customer did not
get what they want or have to wait a long queue. Even if worse it exceeds the financial expenditures of the budget that had been planned earlier due
to lack of room prices information on PT. Vizta Pratama Inul Vizta. Under these circumstances, to improve services where customers
have easy options to determine the tendency to be ordered, without the hassle of doing the journey jammed and wasting time, while there is not
necessarily to get the order he wants because full book. Then it is necessary to provide online reservation facility that can be done anywhere
and anytime without having limited space and time. The author will define the variables that will be made online
reservation web that will assist customers in finding the address information and is equipped with an outlet nearby and the prices of each
room on each outlet to avoid things that have been mentioned above. In addition to that information, the web will be created will also
help customers to place an order online. So that customer just need to show Booking_ID that pre-booked in web online reservation. And the
implementation of CRM on-line web reservation that will produce a good relationship with the customer.
The reason the author chose CRM as a strategic approach to the customer is that CRM brings customer oriented philosophy that makes the
customer as the main target in the provision of customer services and
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inputs used as an evaluation of the achievement of a karaoke place. So that the customers satisfaction then the good relationship between the
customers with the company will be established that will generate trust and loyalty to the company.
The analysis system is running is as follows:
Figure 4.1 business flowcharts running this time
Business processes running on the system, as presented in Figure 4.1, where the business processes running in a simple where consumers
who want to karaoke comes to outlet then book the room and next is booking transactions.
4.2.2 Inputs, processes and outputs in the system running Analysis of input, process and output system that is running on all
four entities above can be submitted as follows:
Start Customer comes to outlet
Customer booking
Finish
Do Karaoke
Direct get
Waiting list
Y N
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1. Customer
Input, at the input stage customers came into the outlet of
Inul Vizta and book a karaoke room that you want to book, and reserve the space in accordance with the hours and the
length of time that has been booked.
Process, at this stage if the customer directly get the room so it will directly karaoke, but if no, customer have to wait
until the time comes.
Output, at this stage the customer will get a bill from the cash register after completion booked the room and
karaoke. The resulting output is a proof of the transaction karaoke room reservations at Inul Vizta.
2. Cashieremployee
Input, employee will search for and register the room
booked customer and inputting customer data to be entered into the database and provide the room number that the
customer will be used for karaoke.
Process, employee will confirm the booking. Then Employee delivers customers to the rooms that had been
booked and prepare all the needs of karaoke.
Output, when finished, employee will provide notes bills rendered to the customer; otherwise it is stored as a copy of
the memorandum of the transaction documents.
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3. Karaoke room
Input, karaoke room is a rental place for karaoke at PT.
Vizta Pratama Inul Vizta that inputted as the availability of the room by the employee.
Process, non-processed with noted as the rooms were ready
for rent.
Output, the rooms were reserved or available will be recorded on the document or ledger for temporary data,
after which the employee will enter again the data is written in the big book into the computer.
4. Management
Input, management checks and requests for any booking or
request database transactions that have been recorded.
Process, process based on the request of the management, employee conduct statements requested by management to
be submitted to management.
Output, the output generated is, getting management database reports that have been prepared by the employee.
4.2.3 Context diagram running system The context diagram on the booking system is currently running as
conveyed in the chart below.
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Figure 4.2 context diagram system running today
Where currently booking still use the conventional system, which ordered a karaoke room at the outlet as mention in the image above, the
karaoke room booking transactions are still done manually consists of four entities, namely the customers who will book the room in Inul Vizta,
employee as an officer serve the customer in an order, karaoke room as goods become the object of leasing transactions, and management receive
reports of transactions in Inul Vizta.
4.2.4 Proposed solutions Based on the results of investigation and analysis in progress, then
the proposed solution of the given problem is the construction of an online ordering system for Inul Vizta. The system is web-based, so that customers
can make room reservations anywhere and anytime. Avoid long queues and waiting lists are long.
Customer order get bill Customer
Employee Management
Karaoke room
Booking room
transaction Order
Room available
Confirmation order Bill order
Report transaction
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4.2.5 Analysis of the proposed system The proposed reservation is using Internet-based reservation
system, where customers have the freedom and ease of doing karaoke room reservations at PT. Vizta Pratama Inul Vizta as developing
customer value of the CRM concept. In the proposed system, then all customers who wish to book a company registered members.
Customer who wants to become a member of PT. Vizta Pratama Inul Vizta must register first and fill out the registration form correctly. If
the form is filled by the customer is valid, then the customer can access the online booking site of PT. Vizta Pratama Inul Vizta and if invalid, it will
return to the registration form with instructions given fault. This is applying acquiring customer of the CRM concept.
Form that has been completed at the time of registration by the member and if valid then it will be stored into the database member. After
successful member registration, it can directly login by entering your username and password, the member will go to the main screen and the
main screen members there are several keys that can be accessed by members include: home page, about company, outlets and rooms,
reservation and profile page. If the member wants to see a karaoke room and each of the
members can see the price in catalog outlet and display it in detail, at the outlets already available several rooms that can be in the message by the
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member, the price has been listed, and the rooms are always available in the update by admin.
Once members see detailed information so members can make a reservation immediately in accordance with the room they want, and order
the member is saved to the database order members. If the member does not sure with the order, member can back to previous step to order again.
The information about Inul Vizta Karaoke is to make the developing value for customer.
If the member has been convinced by the room that they ordered, then the member will be entered into the form confirmation page and
required to fill out the form. After entered to the confirmation page member can press the “submit” button and the data of order member will
automatically save in the database of order member. Database member is the way to retain the customer of the CRM concept.
After that the application will display the booking ID that must be kept by the member. The booking code serves to re-register in outlets that
have been in accordance with the room and the hours that have been ordered.
The proposed system has the following flowcharts:
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Figure 4.3 business flowcharts proposed system
4.2.6 Inputs, processes and outputs in the system proposed This step, the proposed system is a web-based reservation system.
In this system, the entity is divided into four, namely: the users, i.e. customers who only have access rights to view a variety of information
products sold, while the members is a customer who has registered as a regular customer in the system. Next there is the admin entity has the right
to regulate or manage the reservation system, and the manager is the owner is entitled to a booking system transaction reports and databases.
So on the basis of this, the analysis of the input, process and output of the proposed system are as follows:
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1. User
Input, no input is entered into the reservation system. Due
to an order, a user must register to be registered as a member.
Process, the user can only see the various information
contained in the web of Inul Vizta.
Output, users get a display screen as the output of the outlets and other information are available on this service.
2. Members
Input, at these stage members to register as an input to be
recognized and registered by the online booking system. And for those members who have already registered can
sign in to the ordering page. This is the process of acquiring customer.
Process, the process stages, members can perform a variety
of processes such as: 1 the registration process and sign in; 2 the karaoke room reservations; 3 the process of
booking confirmation. The process stage is category of retain and enhance customer.
Output, at this stage, members will get Booking_ID of order
that has been booked. Booking_ID serves to do confirmation to the designated outlet so that the booking
can be confirmed by the adminemployee.
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3. Admin
Input, admin will confirm the booking room and input the
room booked and available.
Process, the admin will make the process of updating the rooms are booked and available or cancel the order.
Output, admin did not get a wide range of output over the
reservation system. 4.
Manager
Input, input manager does not perform on this system, but only enter the data registers in order to get permission to get
a report.
Process, managers can make the process of printing reports.
Output, managers obtain permissions to always get a report of transactions that occur in the system.
4.2.7 Context diagram of the proposed system The proposed reservation system is using Internet-based ordering
system, as the enhance customer of CRM concept, where customers have the freedom and ease of conducting transactions in the karaoke room
reservations Inul Vizta. In the proposed system, then all the customers who will be a member of transactions registered in the PT. Vizta Pratama Inul
Vizta.
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Customer who wants to become a member of PT. Vizta Pratama Inul Vizta must register in advance and fill out the registration form
correctly. If the form is filled out by the customer is valid, then the customer can access the online booking site of PT. Vizta Pratama Inul
Vizta and if invalid, it will return to the registration form with instructions given fault. Registration is one of acquiring customer.
Form that has been completed at the time of registration by the member and if valid then it will be stored into the database member. After
successful member registration, it can directly login by entering your username and password, the member will go to the main screen and the
main screen members there are several keys that can be accessed by members include: home page, about company, outlets and rooms,
reservation and profile page. If the member wants to see the rooms available so members can
see the data in accordance outlet and displays the room in detail, in the outlet menu has already available several rooms that can be ordered by the
member, the price has been listed, and the availability of the rooms are always updated by admin. And the information around Inul Vizta is one of
acquiring customer. Once members see the data room in detail then the member can
directly place an order by clicking on the reservation page, what type of room you want to book and the desired hour. After the member did order
the application will provide or show booking code that must be stored by
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the user. Booking code is useful to re-register in order to target outlet online booking can be confirmed and be processed. The proposed system
has the following flowchart:
Figure 4.4 Context diagram proposed system
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4.2.8 Proposed Zero diagram
Figure 4.5 Proposed Zero Diagrams
Show report transaction
Customer database report 1.0
register Registration
Data member
2.0 login
Show login error Member login
Show login error Login file
Member
Show check-in order menu Show list of order menu
Show outlet and room menu Show reservation menu
Show about us menu Show admin menu
Show about us menu Show profile menu
Home page file
3.0 show Home
page
member
user Show registration error
File register
admin
Admin login
4.0 show outlet and
room Show features
Show room details Show list of outlet
Rooms feature file Karaoke room detail
Outlet file
Data karaoke
Member orderbooking
Full detail booking Data of member
booking 6.0
update room
Data karaoke
room Data order
member
5.0 reservation
menu
Manager report file
Manager
Order transaction report Request database report
7.0 manager
report
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4.2.9 Diagram process Based on the diagram above, this system will have 7 processes.
Explanations of each process are as follows:
Context diagram process 1
Figure 4.6 Diagram process 1
Process name : Registration Input
: Registration file
Member registration Output
: Show registration error
New member
Summary of process: Acquire is one of the customer lifecycle strategy of the CRM. And
registration is one of the way acquiring customers. The customer who wants to become a member Inul Vizta must register first and fill out the
registration form correctly. If the form is filled out by the customer is valid
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then the customer can access website reservation online system, and if it is invalid then it will return to the registration form with instructions given
fault.
Context diagram process 2
Figure 4.7 Diagram process 2
Process name : Login Input
: Member login
Admin login Login file
Output :
Show member login error Show admin login error
Login file
Summary of process: After member has been successfully registered, it can directly login
by entering your username and password; members will go to the home
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page of members. On the home page of members, there are some buttons that can be accessed by members include: details outlets, booking,
company details. Customer retention is the activity that a selling organization undertakes in order to reduce customer defections. Successful
customer retention starts with the first contact an organization has with a customer and continues throughout the entire lifetime of a relationship.
Login process is first step to organize a customer to continue the relation with the company.
Context diagram process 3
Figure 4.8 Diagram process 3
Process name : Home page Input
: Home page file Output
: Show outlet and room menu
Show reservation menu Show about us menu
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Show profile menu Show admin menu
Show check-in order menu Show list of order menu
Show member profile Home page File
Summary of File mine page process: After members successfully logged in, it will go to the main page
of the member. On the main page of members there are some buttons that can be accessed by members include: about company, outlet and rooms,
reservation and member profile. All menus can be access by the member.
Context diagram process 4
Figure 4.9 Diagram process 4
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Process name : Outlet and room Input
: Outlet file
Room features file Karaoke room detail
Output :
Outlet file Room features file
Show features Show room detail
Show list of outlet
Summary of process: Member or non-member can see the details of outlets, room
features, and room details. The information inside the room features include: computerized system, audio system, song collections, interior
design and promo. And the information inside the list of outlet is included: the address of outlet, contact and list of price. Only member registered that
available to do reservation. This also is one of way to retain and develop customer value enhance of the CRM concept.
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Context diagram process 5
Figure 4.10 Diagram process 5
Process name : Reservation Input
: member orderbooking
output :
data of member order Full detail booking
Summary process: From the result which obtained, member who has been booking
completely, it will be given the detail of booking information. In the online room reservation there application that give booking code or can called
Booking_ID. For the detail order it will be listed in the profile page. The reservation menu is the main aim of creation the website. This menu is to
develop customer value of CRM concept. The reason is because customer satisfaction is an important point for a company.
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Context diagram process 6
Figure 4.11 Diagram process 6
Process name : Update room Input
: Update room Output
: confirm member order
update room available
Summary of process: A process where the admin confirm karaoke room which had been
booked, and check the karaoke room, when the room is finished being used or there are customers who cancel the order, then the admin will
update it.
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Context diagram process 7
Figure 4.12 Diagram process 7
Process name : Manager Report Input
: Show report transaction
Request all report Manager report file
Output :
Customer database report Order transaction report
Summary process: The process by which all the data associated with the transaction
will be submitted to the manager.
4.3 Systems Design
