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IT goals. The system has never done karaoke room reservations online at PT. Vizta Pratama Inul Vista using the concept of Customer Relationship
Management CRM. Based on the reasons why an application needs to be designed CRM
Customer Relationship Management to facilitate the performance of the reservation and karaoke party service providers, so as to provide services more
quickly and efficiently to the customer and the customer can do it anytime and anywhere. So in this case the author tries to take the title theme Design of
Information Systems for Karaoke Room Reservation Using Web Based Customer Relationship Management CRM Concepts Case Study: PT. Vizta Pratama Inul
Vizta.
1.2 Problem Statement
Based onthe background above, it can be formulated several problems, as follows:
1. How to create the design of online reservation for karaoke PT. Vizta
Pratama Inul Vizta? 2.
Would it be efficient when using the online reservation to book a karaoke room at PT. Vizta Pratama Inul Vizta?
1.3 Scope of Research
Given the wide scope of the problems above, the author will make restrictions on the issue in the writing of this research focused on the problem and
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achieve optimal results. Design of Information Systems Karaoke Room Reservation
Booking Concepts
Implementing Customer
Relationship Management CRM is implemented in Web-Based PT. Vizta Pratama Inul
Vizta Jakarta. The limit problem is as follows: 1.
The system only provides information about services such as address karaoke outlet, and the reservation price of the room
2. The system is only related to the karaoke room reservation does not
include the cost of meals and the use of other karaoke facilities 3.
The reservation system is only room for “Inul Vizta”as the object in this
study 4.
The system only tells room available according to time of check-in and check-out then can be ordered based on the date
5. The reservation system using a customer relationship management CRM
as a concept in building relationships with the guests 6.
This study focuses only at “Inul Vizta” around Jakarta
7. This study is limited to the karaoke room reservation online system
1.4 Research Objectives
The aim of this research consists of general purpose and special purpose. The overall aim is to produce a karaoke room booking reservation system in an
effort to increase service levels. while the specific objectives of this study resulted in:
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1. karaoke room reservation process is done online is expected to improve
the quality of service to the customer. 2.
The existing web reservation is expected to provide information regarding how to book a karaoke room reservation online and the detail information
of the price for every room in every outlet. 3.
Provide advice or recommendation on the proposal karaoke room reservations online using the concept of customer relationship
management CRM to the PT. Vizta Pratama Inul Vizta.
1.5 Benefits of Research
