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1. karaoke room reservation process is done online is expected to improve
the quality of service to the customer. 2.
The existing web reservation is expected to provide information regarding how to book a karaoke room reservation online and the detail information
of the price for every room in every outlet. 3.
Provide advice or recommendation on the proposal karaoke room reservations online using the concept of customer relationship
management CRM to the PT. Vizta Pratama Inul Vizta.
1.5 Benefits of Research
The benefits gained from the study include: a.
Benefits for author: 1.
As a condition of graduation support Tier 1 S1 2.
This topic provide a thorough understanding of the concept Customer Relationship Management CRM that can be used in a
case of reservation services 3.
Provides a thorough understanding of the design and construction of a Decision Support System for planning a career in a company.
b. Benefits to the company:
1. Karaoke room reservation process is done online is expected to
improve the quality of service to customers 2.
Can perform the necessary improvements to the companys progress
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3. Can be used as a reference for the karaoke room booking
reservation system using the concept of Customer Relationship Management CRM at PT. Vizta Pratama Inul Vizta.
c. Benefits to the university:
1. Can be used as a reference for subsequent studies related to the
karaoke room reservation system using the concept of Customer Relationship Management CRM.
1.6 Research Methodology
In carrying out this study, author used the following methods: 1.
Methods of Observation Data collection, and direct observation by researchers at PT. Vizta Pratama
Inul Vizta in Jakarta. 2.
Interview Collect data by interviewing people directly related to the research study is
being conducted. 3.
Questionnaires Questionnaires that data collection activities conducted by the author to get
the answers of the respondents without direct author to explain the intent of the question. The results of the questionaire is used as the material
recommendations can be suggested for PT. Vizta Pratama Inul Vizta.
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4. Library Studies
The collection of data and information by reading books related to the reservation and the concept of customer relationship management CRM
a benchmark study. 5.
The study of literature That is a kind of research journals and scientific work is concerned with
matters relating to the components of the research activities.
1.7 Systematics Writing
