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3.2 CRM Analysis Method
CRM focuses on building long-term customer relationships and sustainable, those add value for the customer and the company.
CRM analysis methods using the customer lifecycle stages of CRM concept that are contained in:
1. Acquiring new customer
2. Developing customer value enhance
3. Retaining existing customer
In the CRM analysis methods, identified efforts to gain new customers, build relationships, to provide attractive offers to the customers so that the
customers get satisfaction and will always be a loyal customer.
3.3 Development Method systems
In application development karaoke online reservation system is web- based, compiler using SDLC. The author conducted several stages of development
to testing. Having stood the test may be continued until the maintenance stage. The steps that performed in development system stages are with this method as
follows: 1.
System Investigation Systems research is to understand the business problem to be
solved, understand the various technical options for the system, and understand the various problems that seem to occur during development.
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To that end, the research system starts with a business problem or opportunity in PT. Vizta Pratama.
2. Analysis system
This stage contains a system description and analysis of the current system. Description of the current system is a detailed overview of the
current system, with its problems. With the addition of the flowchart display the current system will be make it easier to analyze. Analysis of
the current system is a process of understanding the problems that exist. The result is the form of proposals to design a new system that can
overcome existing problems.
3. System Design
Stages of system design are a technical design that specifies a range of the following:
Output and input system and interface users
Hardware, software, databases, telecommunications, personnel, and procedures
How various component mentioned integrated
System developers use design specifications to obtain the required software for the system in order to meet its functional goals and solve
problems that occur in the PT. Vizta Pratama.
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There are four steps are carried out at this stage: a.
Design process The design process is using tools such as of system design data
flow diagram DFD to see the data flow in the system. Data flow diagram DFD which used to have some process by start from the
context diagram, data flow diagram DFD level 1 and data flow diagram DFD level 2, and added by flowchart to help facilitate
the design of logical flow of a program. b.
The design of inputs and outputs The design of inputs and outputs are design available on the system
to be made. The design of inputs and outputs that used by authors here using the State Transition Diagram STD.
c. Database design
Database design is using the Entity relationship diagram ERD. Entity relationship diagram ERD to see the relationship between
the entities that appear from the results of the design process. Normalization is to normalize the data that obtained from each
entity to produce good tables and qualified. d.
Interface design In the design of the interfacedisplay will be generated the display
that helps the user to get the information they need.
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4. Programming
Programming involves translating the design specifications into the computer system. In an attempt to add precision to the process of
programming, programmers use structured programming techniques. These techniques improve the flow of program logic to dissect computer
code into a module, which is some part of the code sub-series of the entire program.
5. Testing
Thorough and continuous testing performed throughout the programming stage. Examination of testing to see if the computer code
will give results that are expected and desirable under certain conditions.
3.4 Framework