6 homeschooling institution to convince society at the service of
homeschooling itself. Referring to the background
‘s issue, the researcher finds it necessary to conduct a
research entitled ―The Assessment of Customer Satisfaction at Homeschooling Kak Seto
Solo‖.
B. Problem Identification
According to the background of the study, it can be identified the existing problems as follows:
1. Satisfaction assessment services of Homeschooling Kak Seto Solo still
unknown. 2.
There were still people who did not know the homeschooling existence. 3.
Knowledge of society towards homeschooling community schools is still weak.
4. The negative perception of society towards homeschooling still
encountered. 5.
Public trust in the homeschooling is still small.
C. Problem Limitation
According to the problem background and the problem identification, the aim of this research is to assess the customer satisfaction at
Homeschooling Kak Seto Solo of the Community Program.
7
D. Problem Formulation
Based on the the problem limitation above, the issue is: ―How is the
assessment of customer satisfaction at Homeschooling Kak Seto Solo measured by the responsiveness dimension, empathy dimension, tangible
dimension, reliability dimension, and assurance dimension ?‖
E. Research Objectives
Following the problem formulation, the purpose of this research is to know the assessment of customer satisfaction at Homeschooling Kak Seto
Solo.
F. Research Contributions
1. Theoretical Contribution
This research is expected to increase knowledge and taken into consideration for further research on stakeholder satisfaction assessment
especially parents and students achievement. 2.
Applied Contributions a.
For Researcher This research is expected to increase knowledge about non-
formal education sector which has gained in college.
8 b. For Readers
Readers can be able to know the satisfaction assessment of Homeschooling Kak Seto Solo.
c. For Homeschooling Kak Seto Solo The result of this research can also be considered and as a
suggestion for managers of Homeschooling Kak Seto Solo in improving management of the institution so it can provide the best
services that satisfy parents and students.
9
CHAPTER II LITERATURE REVIEW
