22 the reciprocal of the fees that have been paid by their parents. The
stakeholders that used in this research are the student and the parents because based on priority among other stakeholders, they are the most
often directly associated with the school. So the researcher think that it will show a more concrete customer satisfaction data.
B. Relevant Research
1. Albert Cheng 2016 in his research entitled ―Homeschool Parents and
Satisfaction w ith Special Education Services.‖ The result of his research
was that homeschooling parents report higher levels of satisfaction with special education services than parents who send their students with
disabilities to a traditional public, charter, and Catholic schools. The similarity of the research conducted by Cheng is equally about
homeschooling satisfaction topic. The differences are the object research, the method that used to assess the satisfaction level of the objects and the
type of homeschooling. The research conducted by Cheng was focused on homeschooling for disabilities students while this research is focused on
community homeschooling. 2.
Angie Marie Delaney 2014 in her research entitled ―Perspectives of Parents of Students with Disabilities toward Public and Homeschool
Learning Environments‖. The result of her research was that one parent should not judge another‘s choice in the school environment because some
23 parents feel that they are meeting the needs of their children at public
schools while another parent feels that they are meeting the needs of their children at homeschooling. The research that had conducted by her has the
similarly with this research on the valuating satisfaction of homeschooling, and the topic about hybrid homeschooling which is in this research named
as community homeschooling. The difference is on the research object. On her research, she focused on putting perspective from parents who are
homeschooling their children with disability, parents who have decided to enroll their child in the public school system after previously
homeschooling, and parents who may have or never have considered homeschooling their child but instead chose to have their child attend a
public school. This research focused on the parents and high school student of Community Homeschooling program.
3. Tito Radina Hartono 2014 in his research entitled ―Tingkat Kepuasan
Orang Tua Siswa terhadap Kualitas Jasa Pelayanan Sekolah Bulutangkis Seruling Mas di Banjarnegara Tahun 2014
‖. The result of his research was less satisfactory, with most frequency considerations with 16 people
chose the category less satisfactory or in a percentage of 45,71. The similarity of the research conducted by Tito Radina is equally examining
the satisfaction of an educational institution, whereas the difference is in the time and place of research, as well as on the population
24 and sample the research, the research includes students as part of the
population and sample research.
C. Conceptual Framework
