Pengetahuan pengetahuan 1 Sikap sikap 1 Persepsi Pelayanan Persepsi pelayanan 1

LAMPIRAN KARAKTERISTIK RESPONDEN jenis kelamin responden Frequency Percent Valid Percent Cumulative Percent Valid Laki-Laki 65 79.2 79.2 79.2 Perempuan 17 20.8 20.8 100.0 Total 82 100.0 100.0 pangkat responden katagorik Frequency Percent Valid Percent Cumulative Percent Valid Perwira 6 7.3 7.3 7.3 Bintara 55 67.1 67.1 75.3 Tamtama 21 25.6 25.6 100.0 Total 82 100.0 100.0 Usia Frequency Percent Valid Percent Cumulative Percent Valid 20-30 tahun 57 69.5 69.5 69.5 30 tahun 25 30.5 30.5 100.0 Total 82 100.0 100.0 ANALISIS UNIVARIAT

1. Pengetahuan pengetahuan 1

Frequency Percent Valid Percent Cumulative Percent Valid Tidak Tahu 32 39.1 39.1 39.1 Tahu 50 60.9 60.9 100.0 Total 82 100.0 100.0 Universitas Sumatera Utara pengetahuan 2 Frequency Percent Valid Percent Cumulative Percent Valid Tidak Tahu 12 14.6 14.6 14.6 Tahu 70 85.4 85.4 100.0 Total 82 100.0 100.0 pengetahuan 3 Frequency Percent Valid Percent Cumulative Percent Valid Tidak Tahu 32 39.1 39.1 39.1 Tahu 51 60.9 60.9 100.0 Total 82 100.0 100.0 pengetahuan 4 Frequency Percent Valid Percent Cumulative Percent Valid Tidak Tahu 26 31.7 31.7 31.7 Tahu 56 68.3 68.3 100.0 Total 82 100.0 100.0 kategori pengetahuan Frequency Percent Valid Percent Cumulative Percent Valid Baik 60 73.1 73.1 73.1 Tidak baik 22 26.9 26.9 100.0 Total 82 100.0 100.0

2. Sikap sikap 1

Frequency Percent Valid Percent Cumulative Percent Valid Tidak Setuju 49 59.8 59.8 59.8 Setuju 33 40.2 40.2 100.0 Total 82 100.0 100.0 Universitas Sumatera Utara sikap 2 Frequency Percent Valid Percent Cumulative Percent Valid Tidak Setuju 57 69.6 69.6 69.6 Setuju 25 30.4 30.4 100.0 Total 82 100.0 100.0 sikap 3 Frequency Percent Valid Percent Cumulative Percent Valid Tidak Setuju 56 68.3 68.3 68.3 Setuju 26 31.7 31.7 100.0 Total 82 100.0 100.0 sikap 4 Frequency Percent Valid Percent Cumulative Percent Valid Tidak Setuju 56 68.3 68.3 68.3 Setuju 26 31.7 31.7 100.0 Total 82 100.0 100.0 sikap 5 Frequency Percent Valid Percent Cumulative Percent Valid Tidak Setuju 60 73.1 73.1 73.1 Setuju 22 26.9 26.9 100.0 Total 82 100.0 100.0 sikap 6 Frequency Percent Valid Percent Cumulative Percent Valid Tidak Setuju 67 81.7 81.7 81.7 Setuju 15 18.3 18.3 100.0 Total 82 100.0 100.0 Universitas Sumatera Utara kategori sikap Frequency Percent Valid Percent Cumulative Percent Valid Positif 14 17.1 17.1 17.1 Negatif 68 82.9 82.9 100.0 Total 82 100.0 100.0

3. Persepsi Pelayanan Persepsi pelayanan 1

Frequency Percent Valid Percent Cumulative Percent Valid Setuju 52 63.5 63.5 63.5 Tidak Setuju 30 36.5 36.5 100.0 Total 82 100.0 100.0 Persepsi pelayanan 2 Frequency Percent Valid Percent Cumulative Percent Valid Setuju 22 26.9 26.9 26.9 Tidak Setuju 60 73.1 73.1 100.0 Total 82 100.0 100.0 Perespsi pelayanan 3 Frequency Percent Valid Percent Cumulative Percent Valid Setuju 50 60.9 60.9 60.9 Tidak Setuju 32 39.1 39.1 100.0 Total 82 100.0 100.0 pelayanan 4 Frequency Percent Valid Percent Cumulative Percent Valid Setuju 42 51.2 51.2 51.2 Tidak Setuju 40 48.8 48.8 100.0 Total 82 100.0 100.0 Universitas Sumatera Utara pelayanan 5 Frequency Percent Valid Percent Cumulative Percent Valid Setuju 40 48.8 48.8 48.8 Tidak Setuju 42 51.2 51.2 100.0 Total 82 100.0 100.0 pelayanan 6 Frequency Percent Valid Percent Cumulative Percent Valid Setuju 55 67.1 67.1 67.1 Tidak Setuju 27 32.9 32.9 100.0 Total 82 100.0 100.0 pelayanan 7 Frequency Percent Valid Percent Cumulative Percent Valid Setuju 41 50 50 50 Tidak Setuju 41 50 50 100.0 Total 82 100.0 100.0 kategori pelayanan Frequency Percent Valid Percent Cumulative Percent Valid Positif 14 17.1 17.1 17.1 Negatif 68 82.9 82.9 100.0 Total 82 100.0 100.0

4. Akses Geografis akses geografis 1