Choosing the Active or Default Mail Server Connection Using Fusion Middleware Control Choosing the Active or Default Mail Server Connection Using WLST

Managing the Mail Service 17-17 For Microsoft Exchange, go to Administrative Tools - Services to confirm that the following services are running Status: Started: ■ Microsoft Exchange IMAP4 ■ Simple Mail Transfer Protocol SMTP

17.10 Troubleshooting Issues with Mail

This section includes the following subsections: ■ Section 17.10.1, Mail Service is Not Accessible in Secure Mode ■ Section 17.10.2, Mail Service is Not Accessible in Non-Secure Mode ■ Section 17.10.3, Unable to Create Distribution Lists in the Non-Secure Mode ■ Section 17.10.4, Unable to Create Distribution Lists in the Secure Mode ■ Section 17.10.5, Unable to Configure the Number of Mails Downloaded ■ Section 17.10.6, Unable to Publish and Archive Space Mail ■ Section 17.10.7, Changing Passwords on Microsoft Exchange ■ Section 17.10.8, Mail Content Sent as Attachments

17.10.1 Mail Service is Not Accessible in Secure Mode

Problem You configured the Mail service to function in secure mode, but the service is not accessible. Solution Ensure the following: ■ IMAP and SMTP ports are specified correctly. See Section 17.4, Registering Mail Servers. ■ Properties are set to true in your mail server. – mail.imap.secured = true – mail.smtp.secured = true

17.10.2 Mail Service is Not Accessible in Non-Secure Mode

Problem You configured the Mail service to function in non-secure mode, but the service is not accessible. Solution Ensure the following: ■ IMAP and SMTP ports are specified correctly. See, Section 17.4, Registering Mail Servers. ■ Properties are set to false in your mail server. – mail.imap.secured = false 17-18 Oracle Fusion Middleware Administrators Guide for Oracle WebCenter – mail.smtp.secured = false

17.10.3 Unable to Create Distribution Lists in the Non-Secure Mode

Problem You are unable to create Space distribution lists in non-secure mode; that is, SSL is not configured on the LDAP server. Solution Check if the mail server has been reinstalled or the user has been deleted. Also ensure that the following parameters are configured accurately in non-secure mode, in the LDAP server: ■ ldapHost ■ defaultUser ■ ldapAdminPassword ■ ldapBaseDN ■ ldapPort See Section 17.4, Registering Mail Servers.

17.10.4 Unable to Create Distribution Lists in the Secure Mode

Problem You are unable to create Space distribution lists in secure mode, that is, SSL is configured on the LDAP server. Solution Check if the mail server has been reinstalled or the user has been deleted. Also ensure that the following parameters are configured accurately in secure mode, in the LDAP server: ■ ldapHost ■ defaultUser ■ ldapAdminPassword ■ ldapBaseDN ■ ldapPort ■ ldap.connection.secure, true

17.10.5 Unable to Configure the Number of Mails Downloaded

Problem You cannot configure how many mails are downloaded to each users Inbox. See Also: Section 17.4, Registering Mail Servers