Deleting Activity Graph Metadata

Managing the Activity Graph Service 12-15 5. Use the WLST command setAGPasswordCredential to set the user names and passwords to use to access the URLs defined by the two properties. For example: setAGPasswordCredentialappName=activitygraph-engines, propertyName=oracle.webcenter.activitygraph.providers.datasources.ses.soap.adm in.credential, userName=eqsys, password=welcome1 setAGPasswordCredentialappName=activitygraph-engines, propertyName=oracle.webcenter.activitygraph.providers.datasources.ses.soap.que ry.credential, userName=orcladmin, password=welcome1 6. Restart the managed server on which the Activity Graph engines application is deployed that is, the WC_Utilities managed server.

12.8 Troubleshooting Issues with Recommendations

This section provides information to assist you in troubleshooting problems you may encounter while using the Activity Graph service.

12.8.1 Troubleshooting the Activity Graph Engines Schedule and Status Page

Problem The Activity Graph Schedule and Status page throws an error while running the Activity Graph engines Solution Basic verification in this case is to verify the deployment status of the Activity Graph engines from the WebLogic Console. Problem When the Activity Graph engines are started from the Schedule and Status page, the status of the engines is not reflected in the UI. Solution Check the Activity Graph logs to verify whether the engines are actually running or not. If the logs show that the engines are running, then the issue is only with the UI Note: The credentials should match a user that has access to all searchable items. Note: The following troubleshooting solutions assume that the Activity Graph engines are deployed correctly, the WC_Utilities managed server is up and running, and the property openusage enabled is true. You should also ensure that you have read Section 12.3, Activity Graph Service Prerequisites. 12-16 Oracle Fusion Middleware Administrators Guide for Oracle WebCenter and it will not have any effect on the recommendations being displayed in the task flows. If the logs do not show any entries for the gatheringCFE engines, then there might be a problem with the event mapping file. Problem Cannot log in to the Activity Graph Schedule and Status page. Solution The Activity Graph Schedule and Status page does not support multibyte user names or passwords. Log in as an administrator with an ASCII-only user name and password. Tip: The Activity Graph engines logs can be found in: domain logWC_Utilities.out domain serversWC_UtilitieslogsWC_Utilities-diagnotics.log