KEYAKINAN
7. Pengetahuan dan Kecakapan
Harapan Responden Kenyataan Responden
1 2
3 4
5 1 2
3 4 5
Y -
- 8
18 6
32 X -
- 3 28
1 32
Yi -
- 24
72 30
126 Xi -
- 9 112
5 126 Y =
Yi X = Xi
n n
126 126
= 32
= 3,94 =
32 = 3,94
8. Komunikasi Efektif
Harapan Responden Kenyataan Responden
1 2
3 4
5 1 2
3 4 5
Y - - 1 27 4 32
X - -
1 31 - 32
Yi -
- 3 108
20 131
Xi - -
3 124 - 127
Y = Yi
X = Xi n
n =
131 =
= 127
= 32
4.09 32
3,97
9. Informasi Obat Harapan Responden
Kenyataan Responden 1
2 3
4 5
1 2 3 4
5 Y -
- 5 15 12 32 X -
- 2 25
4 31
Yi -
- 15 60 60
135 Xi -
- 6 100 20 126
Y = Yi
X = Xi n
N =
135 =
= 126
= 32
4,22 31
4,06
Ulfayani : Laporan Praktek Kerja Profesi Apotek Kimia Farma 90 Kisaran, 2008. USU e-Repository © 2008
10. Konsultasi Obat
Harapan Responden Kenyataan Responden
1 2
3 4
5 1 2
3 4 5
Y - - 5 15 12 32
X - -
1 25 6 32
Yi - - 15 60 60 135
Xi - -
3 100 30 133 Y =
Yi X = Xi
n n
= 135
= =
133 =
32 4,22
32 4,16
11. Kualitas Produk
Harapan Responden Kenyataan Responden
1 2
3 4
5 1 2
3 4 5
Y - - - 14 18
32 X -
- 1 22
9 32
Yi -
- -
56 90
146 Xi
- - 3 88 45 136
Y = Yi
X = Xi n
n =
146 =
= 136
= 32
4,56 32
4,25
12. Kesesuaian Poduk Obat Harapan Responden
Kenyataan Responden 1
2 3
4 5
1 2 3 4
5 Y -
- 10 10 12 32 X -
- 8 19
5 32
Yi -
- 30 40 60
130 Xi -
- 24 76
25 125 Y =
Yi X = Xi
n n
= 130
= =
125 =
32 4,06
32 3,91
Ulfayani : Laporan Praktek Kerja Profesi Apotek Kimia Farma 90 Kisaran, 2008. USU e-Repository © 2008
EMPATI
13. Perhatian Petugas Harapan Responden
Kenyataan Responden 1
2 3
4 5
1 2 3 4
5 Y -
- 2 25 5 32 X -
- 11 19
2 32
Yi -
- 6
100 25
131
Xi - -
33 76 10 119
Y = Yi
X = Xi n
n =
131 =
= 119
= 32
4,22 32
3,72
14. Keamanan dan Kenyamanan
Harapan Responden Kenyataan Responden
1 2
3 4
5 1 2
3 4 5
Y - - 3 19 10 32
X - -
- 27
5 32
Yi - -
9 76 50 135 Xi -
- - 108 25 133
Y = Yi
X = Xi n
n =
135 =
= 154
= 32
4,22 32
4,81
BERWUJUD
15. Ekserior dan Interior Harapan Responden
Kenyataan Responden 1
2 3
4 5
1 2 3 4
5 Y -
- 14 16 2 32 X -
- -
27 5 32
Yi -
- 42
64 10
116 Xi -
- - 108 25 133
Y = Yi
X = Xi n
n =
116 =
= 133
= 32
3,63 32
4,16
Ulfayani : Laporan Praktek Kerja Profesi Apotek Kimia Farma 90 Kisaran, 2008. USU e-Repository © 2008
16. Kebersihan Apotek
Harapan Responden Kenyataan Responden
1 2
3 4
5 1 2
3 4 5
Y - - 6 15 11 32
X - -
19 13 - 32
Yi -
- 18
6 55
133 Xi -
- 57 52
- 108 Y =
Yi X = Xi
n n
= 133
= =
108 =
32 4,16
32 3,38
17. Kerapian Petugas Harapan Responden
Kenyataan Responden 1
2 3
4 5
1 2 3 4
5 Y -
- 5 20 7 32 X -
- -
27 5 32
Yi -
- 15
80 35
130 Xi -
- - 108 25 133
Y = Yi
X = Xi n
n =
130 =
= 133
= 32
4,06 32
4,16
18. Seragam Petugas Harapan Responden
Kenyataan Responden 1
2 3
4 5
1 2 3 4
5 Y -
- 15 15 2 32 X -
- -
16 16 32
Yi -
- 45
60 10
115 Xi -
- -
64 80 144
Y = Yi
X = Xi n
n =
115 =
= 144
= 32
3,59 32
4,50
Ulfayani : Laporan Praktek Kerja Profesi Apotek Kimia Farma 90 Kisaran, 2008. USU e-Repository © 2008
4.4 Pembahasan