32 KASUS RESEP DAN SWAMEDIKASI

KEYAKINAN

7. Pengetahuan dan Kecakapan

Harapan Responden Kenyataan Responden 1 2 3 4 5 1 2 3 4 5 Y - - 8 18 6 32 X - - 3 28 1 32 Yi - - 24 72 30 126 Xi - - 9 112 5 126 Y = Yi X = Xi n n 126 126 = 32 = 3,94 = 32 = 3,94

8. Komunikasi Efektif

Harapan Responden Kenyataan Responden 1 2 3 4 5 1 2 3 4 5 Y - - 1 27 4 32 X - - 1 31 - 32 Yi - - 3 108 20 131 Xi - - 3 124 - 127 Y = Yi X = Xi n n = 131 = = 127 = 32

4.09 32

3,97 9. Informasi Obat Harapan Responden Kenyataan Responden 1 2 3 4 5 1 2 3 4 5 Y - - 5 15 12 32 X - - 2 25 4 31 Yi - - 15 60 60 135 Xi - - 6 100 20 126 Y = Yi X = Xi n N = 135 = = 126 = 32 4,22 31 4,06 Ulfayani : Laporan Praktek Kerja Profesi Apotek Kimia Farma 90 Kisaran, 2008. USU e-Repository © 2008

10. Konsultasi Obat

Harapan Responden Kenyataan Responden 1 2 3 4 5 1 2 3 4 5 Y - - 5 15 12 32 X - - 1 25 6 32 Yi - - 15 60 60 135 Xi - - 3 100 30 133 Y = Yi X = Xi n n = 135 = = 133 = 32 4,22 32 4,16

11. Kualitas Produk

Harapan Responden Kenyataan Responden 1 2 3 4 5 1 2 3 4 5 Y - - - 14 18 32 X - - 1 22 9 32 Yi - - - 56 90 146 Xi - - 3 88 45 136 Y = Yi X = Xi n n = 146 = = 136 = 32 4,56 32 4,25 12. Kesesuaian Poduk Obat Harapan Responden Kenyataan Responden 1 2 3 4 5 1 2 3 4 5 Y - - 10 10 12 32 X - - 8 19 5 32 Yi - - 30 40 60 130 Xi - - 24 76 25 125 Y = Yi X = Xi n n = 130 = = 125 = 32 4,06 32 3,91 Ulfayani : Laporan Praktek Kerja Profesi Apotek Kimia Farma 90 Kisaran, 2008. USU e-Repository © 2008 EMPATI 13. Perhatian Petugas Harapan Responden Kenyataan Responden 1 2 3 4 5 1 2 3 4 5 Y - - 2 25 5 32 X - - 11 19 2 32 Yi - - 6 100 25 131 Xi - - 33 76 10 119 Y = Yi X = Xi n n = 131 = = 119 = 32 4,22 32 3,72

14. Keamanan dan Kenyamanan

Harapan Responden Kenyataan Responden 1 2 3 4 5 1 2 3 4 5 Y - - 3 19 10 32 X - - - 27 5 32 Yi - - 9 76 50 135 Xi - - - 108 25 133 Y = Yi X = Xi n n = 135 = = 154 = 32 4,22 32 4,81 BERWUJUD 15. Ekserior dan Interior Harapan Responden Kenyataan Responden 1 2 3 4 5 1 2 3 4 5 Y - - 14 16 2 32 X - - - 27 5 32 Yi - - 42 64 10 116 Xi - - - 108 25 133 Y = Yi X = Xi n n = 116 = = 133 = 32 3,63 32 4,16 Ulfayani : Laporan Praktek Kerja Profesi Apotek Kimia Farma 90 Kisaran, 2008. USU e-Repository © 2008

16. Kebersihan Apotek

Harapan Responden Kenyataan Responden 1 2 3 4 5 1 2 3 4 5 Y - - 6 15 11 32 X - - 19 13 - 32 Yi - - 18 6 55 133 Xi - - 57 52 - 108 Y = Yi X = Xi n n = 133 = = 108 = 32 4,16 32 3,38 17. Kerapian Petugas Harapan Responden Kenyataan Responden 1 2 3 4 5 1 2 3 4 5 Y - - 5 20 7 32 X - - - 27 5 32 Yi - - 15 80 35 130 Xi - - - 108 25 133 Y = Yi X = Xi n n = 130 = = 133 = 32 4,06 32 4,16 18. Seragam Petugas Harapan Responden Kenyataan Responden 1 2 3 4 5 1 2 3 4 5 Y - - 15 15 2 32 X - - - 16 16 32 Yi - - 45 60 10 115 Xi - - - 64 80 144 Y = Yi X = Xi n n = 115 = = 144 = 32 3,59 32 4,50 Ulfayani : Laporan Praktek Kerja Profesi Apotek Kimia Farma 90 Kisaran, 2008. USU e-Repository © 2008

4.4 Pembahasan