Pengaruh Kemampuan Pegawai, dan Kepuasan Masyarakat terhadap Kualitas Pelayanan Kesehatan Puskesmas Pasar Gambir Tebing Tinggi Kota
Lampiran 1
Lampiran
: 1 berkas
Perihal
: Kesediaan Menjadi Responden Penelitian
Kepada Yth
Bapak/Ibu selaku responden
Di tempat,
Dengan hormat,
Sehubungan dengan survei dalam rangka penulisan skripsi yang sedang Saya
lakukan di Fakultas Ekonomi dan Bisnis Universitas Sumatera Utara (FEB USU),
maka Saya melakukan penelitian dengan judul “
Pengaruh Kemampuan Pegawai,
dan Kepuasan Masyarakat terhadap Kualitas Pelayanan Puskesmas Pasar Gambir
Tebing TinggiKota
”
Identitas Peneliti:
Nama
: Rizki Syahwani Hasibuan
Nim
: 110503017
Program studi/Fakultas
: S1 Akuntansi/Fakultas Ekonomi dan Bisnis
Peneliti menyadari sepenuhnya, kehadiran kuesioner ini sedikit banyak akan
mengganggu aktivitas Bapak/Ibu yang sangat padat. Namun demikian dengan
segala kerendahan hati peneliti memohon kiranya Bapak/Ibu berkenan
meluangkan waktu untuk mengisi kuesioner ini.
Partisipasi Bapak/Ibu sangat penting bagi kesuksesan studi ini, kerahasiaan
jawaban Bapak/Ibu sepenuhnya dijamin dan jawaban tersebut semata-mata hanya
diperlukan untuk kepentingan penelitian dalam rangka penyusunan skripsi. Atas
perhatian serta kerjasama Bapak/Ibu, peneliti ucapkan terimakasih.
(2)
Data Responden
a.
Nomor responden
: ………..………
b.
Umur
: ……… tahun
c.
JenisKelamin
:
………..
d.
Alamat
:………...
e.
Pekerjaan
:………...
f.
Pendidikan Terakhir: SD/SLTP/SLTA/PT (*)
(*) coret yang tidak perlu
Keterangan:
Beri tanda check list atau centang (
√
) pada pilihan yang sesuai dengan pendapat
Bapak/Ibu/Sdr/I.
5 = Sangat Sesuai (SS)
4 = Sesuai (S)
3 = Cukup Sesuai (CS)
2 = Kurang Sesuai (KS)
1 = TidakSesuai (TS)
VARIABEL KEMAMPUAN PEGAWAI (X1)
No
PernyataanVariabelkemampuanpegawai (X1)
AlternatifJawaban
5
4
3
2
1
1
2
3
1
Petugas memiliki pengetahuan tentang
pekerjaannya.
2
Petugas mampu menganalisis dan
memutuskan sesuai otorisasinya.
3
Petugas mampu menggambarkan standar kerja
untuk mendapatkan hasil terbaik.
4
Petugas mampu berkomunikasi dengan baik.
5
Petugas mampu memberikan pelayanan yang
(3)
VARIABEL KEPUASAN MASYARAKAT (X2)
No PernyataanVariabelKepuasanMasyarakat (X
2
)
AlternatifJawaban
5
4
3
2
1
1
2
3
6
Pegawai
puskesmas
memenuhi
harapan
pasien.
7
Puskesmas memiliki fasilitas yang sesuai
dengan kebutuhan pasien.
8
Puskesmas
memiliki
kejelasan
petugas
pelayanan.
9
Petugas memberikan pelayanan yang sesuai
dengan ketentuan yang berlaku.
10
Petugas puskesmas memiliki tanggungjawab
dan kejelasan wewenang.
11
Petugas memiliki keahlian dan keterampilan
dalam penyelenggaraan dan penyelesaian
masalah.
12
Petugas mampu menyelesaikan pelayanan
sesuai waktu yang telah ditentukan.
13
Petugas tidak membedakan golongan/ status
masyarakat yang dilayani.
14
Petugas memberikan sikap yang sopan kepada
pasien.
15
Biaya unit pelayanan terjangkau.
16
Puskesmas
memiliki
kepastian
biaya
pelayanan
17
Pelaksanaan waktu pelayanan sesuai dengan
ketentuan yang telah ditetapkan.
18
Kondisi sarana dan prasarana yang bersih,
rapi, dan teratur sehingga memberikan rasa
nyaman bagi pasien.
19
Keamanan lingkungan puskesmas terjamin
sehingga pasien merasa tenang.
(4)
VARIABEL KUALITAS PELAYANAN (Y)
No
PernyataanVariabelKualitasPelayanan (Y)
AlternatifJawaban
5
4
3
2
1
1
2
3
20
A. Tangible / Fasilitas Fisik
Puskesmas telah memiliki gedung yang bersih
dan terawat serta petugas yang rapi.
21
Puskesmas telah memiliki peralatan kesehatan
yang memadai.
22
Petugas telah memiliki ruang tunggu yang
memedai untuk menampung pasien yang
datang.
23
Puskesmas telah memiliki apotek dengan
jumlah obat yang lengkap.
24
Ruang pemeriksaan pasien memadai dan
bersih.
25
B. Reliability / Kehandalan
Diagnosa dokter terhadap penyakit pasien
akurat.
26
Dokter memeriksa pasien dengan
sungguh-sungguh.
27
Dokter memberikan resep yang tepat terhadap
pasien.
28
Perawat membantu dokter dengan baik.
29
Puskesmas dapat memenuhi pelayanan yang
dijanjikan kepada masyarakat.
30
Puskesmas memberikan pelayanan yang cepat
dan tidak berbelit
–
belit.
31
Puskesmas memberikan informasi pelayanan
kesehatan terhadap masyarakat.
32
C. Responsiveness / Daya Tanggap
Dokter bersedia mendengarkan keluhan dari
pasien
33
Petugas puskesmas memberikan informasi
yang dibutuhkan dengan baik
34
Petugas puskesmas/perawat memberi tahu bila
ada keterlambatan pemeriksaan pasien
(5)
35
Petugas apotek memberi tahu lamanya proses
pemberian obat
36
D.
Assurance / Jaminan Kepastian
Petugas puskemas selalu sabar menghadapi
keluh kesah pasien
37 Dokter selalu ramah terhadap setiap pasien
yang datang ke ruangannya
38 Semua
petugas
puskesmas
selalu
menampilkan senyum terhadap pasien yang
datang
39
Dokter dengan sabar memberi penjelasan
mengenai penyakit yang diderita pasien
40 Dokter memberitahu alasan atau timbulnya
penyakit yang diderita pasien
41
E.
Emphaty / Empati
Dokter
selalu
ingat
terhadap
permasalahan/keluhan pasien sebelumnya
42 Dokter selalu menanyakan kabar dan keadaan
pasien
43 Dokter selalu mendengarkan dengan seksama
semua keluhan pasien
44 Dokter dapat mengenal setiap pasien yang
datang berobat
45 Petugas
pendaftaran
puskesmas
selalu
menanyakan kabar dari setiap pasien yang
datang
46 Petugas puskesmas dapat mengenal pasien
dengan baik
47 Kesediaan petugas untuk meminta maaf bila
terjadi kesalahan
(6)
Lampiran 2
No.
Responden
Variabel X
1
KEMAMPUAN
PEGAWAI
Variabel X
2
KEPUASAN
MASYARAKAT
Q1
Q2
Q3
Q4
Q5
Q6
Q7
Q8
Q9
Q10 Q11
Q12
1
5
5
4
5
4
4
4
4
4
5
5
5
2
4
4
4
4
4
4
4
4
4
4
4
4
3
4
4
4
4
4
4
4
4
4
4
4
4
4
3
3
3
4
4
3
4
4
4
4
3
4
5
4
4
4
4
3
3
4
4
4
4
4
4
6
4
4
4
5
4
4
4
4
4
5
5
5
7
4
4
4
4
4
4
4
4
4
4
4
4
8
3
3
4
4
4
4
4
4
4
4
4
3
9
4
4
4
5
4
4
4
4
4
4
5
5
10
4
4
4
4
4
4
4
4
4
4
4
4
11
4
4
4
5
5
4
4
4
5
5
4
4
12
4
4
4
4
4
4
4
4
4
4
4
4
13
3
3
3
4
4
3
4
4
4
4
3
4
14
4
4
4
4
4
4
4
4
4
4
4
4
15
3
3
3
4
4
4
4
4
4
3
4
4
16
4
4
4
4
4
4
4
4
4
4
4
4
17
3
3
3
3
3
3
4
3
4
3
3
3
18
4
4
4
4
4
4
4
4
4
4
3
4
19
4
4
4
4
4
4
4
4
3
4
4
4
20
4
4
4
4
4
3
4
4
4
4
4
3
21
4
5
5
5
5
4
4
4
3
4
4
5
22
4
4
4
4
4
3
4
4
3
4
4
4
23
4
4
3
4
4
4
4
4
4
4
3
3
24
4
4
4
3
3
3
4
3
4
3
4
4
25
4
4
4
4
4
4
4
4
5
5
4
4
26
3
3
3
3
3
4
4
3
4
3
3
4
27
4
4
4
4
4
3
4
4
3
4
4
4
28
5
5
4
5
4
4
4
4
4
5
5
5
29
4
4
4
4
4
4
4
4
4
4
4
4
30
3
4
3
3
3
3
4
3
4
3
4
4
31
5
5
4
5
4
4
4
4
4
5
5
5
32
3
3
4
4
4
4
4
3
4
3
4
4
33
4
4
4
4
4
4
4
4
4
4
4
4
34
5
5
4
5
4
4
4
4
4
5
5
5
35
4
4
4
4
4
4
4
4
4
4
4
4
36
4
4
4
4
4
3
4
4
4
4
4
4
37
4
4
4
4
4
4
4
4
4
4
4
3
38
4
4
4
4
3
3
4
4
4
4
4
4
39
5
5
5
5
5
5
5
5
5
5
5
5
40
4
4
4
5
4
4
4
4
4
5
5
5
(7)
No.
Responden
Variabel X
1
KEMAMPUAN
PEGAWAI
Variabel X
2
KEPUASAN
MASYARAKAT
Q1
Q2
Q3
Q4
Q5
Q6
Q7
Q8
Q9
Q10 Q11
Q12
42
4
4
3
3
3
4
5
4
4
4
4
4
43
3
3
3
4
4
3
4
4
4
4
3
4
44
5
5
4
4
4
4
4
4
5
5
5
5
45
4
4
4
4
4
4
4
4
4
4
4
4
46
5
5
5
5
5
5
4
4
4
4
3
3
47
4
4
4
4
4
4
4
4
4
3
4
3
No.
Responden
Variabel X
1
KEMAMPUAN
PEGAWAI
Variabel X
2
KEPUASAN
MASYARAKAT
Q13 Q14 Q15 Q16 Q17 Q18 Q19 Q20 Q21 Q22 Q23
Q24
1
5
5
5
4
5
5
5
5
4
5
5
5
2
4
4
5
4
4
5
5
5
4
4
4
4
3
4
4
4
4
4
4
4
5
4
4
4
4
4
4
4
5
5
4
4
5
4
4
4
4
4
5
3
3
4
4
4
4
4
5
4
5
5
5
6
5
5
5
4
5
5
5
5
4
5
5
5
7
4
5
4
4
5
5
4
4
4
4
4
4
8
4
4
3
3
3
4
4
4
4
5
5
4
9
5
5
5
4
4
4
4
4
4
4
4
4
10
4
4
5
5
4
4
5
4
4
4
4
5
11
4
5
4
4
5
4
4
4
4
5
5
5
12
4
4
4
4
4
4
4
4
4
4
4
4
13
4
4
5
5
4
4
5
4
4
4
4
4
14
4
4
4
4
4
4
4
4
4
5
5
5
15
3
4
4
4
3
4
4
4
4
4
4
4
16
3
4
4
4
4
4
4
4
4
5
5
4
17
3
4
4
4
4
4
4
4
4
5
5
5
18
4
4
4
4
4
4
4
5
4
5
5
5
19
4
4
4
4
4
4
4
5
4
5
5
5
20
3
4
4
4
4
4
4
4
4
4
4
4
21
4
4
4
4
4
4
4
4
4
5
5
5
22
3
4
3
3
3
4
4
4
4
4
4
4
23
4
3
3
3
4
3
3
4
4
4
4
4
24
3
4
4
3
3
3
3
4
4
4
4
4
25
5
5
5
5
5
4
4
4
4
4
5
4
26
4
4
4
4
4
3
4
5
4
4
4
4
27
4
4
4
4
3
4
4
4
4
4
4
4
28
5
5
5
4
5
5
5
5
4
5
5
5
29
4
4
5
4
4
5
5
5
4
4
4
4
30
4
4
4
4
3
4
4
5
4
5
5
5
(8)
No.
Responden
Variabel X
1
KEMAMPUAN
PEGAWAI
Variabel X
2
KEPUASAN
MASYARAKAT
Q13 Q14 Q15 Q16 Q17 Q18 Q19 Q20 Q21 Q22 Q23
Q24
33
4
4
5
4
4
5
5
5
4
4
4
4
34
5
5
5
4
5
5
5
5
4
5
5
5
35
4
5
4
4
4
4
4
4
4
4
4
4
36
4
4
4
4
4
4
4
4
4
4
4
4
37
3
4
4
4
4
4
4
5
4
4
4
4
38
5
5
5
4
4
5
4
4
4
4
4
4
39
4
5
5
5
5
5
5
5
5
5
5
5
40
5
5
5
4
5
5
5
5
4
5
5
5
41
3
4
3
3
4
4
3
4
4
4
4
4
42
3
4
5
5
4
4
3
4
5
4
4
4
43
4
4
5
5
4
4
5
4
4
4
4
4
44
4
4
3
4
4
4
4
4
4
4
4
4
45
4
4
4
4
4
4
4
4
4
4
4
4
46
3
3
4
4
3
4
4
4
4
4
4
4
47
3
4
3
3
4
4
4
4
4
4
4
4
No.
Responden
Variabel Y KUALITAS PELAYANAN KESEHATAN
Q25 Q26 Q27 Q28 Q29 Q30 Q31 Q32 Q33 Q34 Q35 Q36
1
4
4
5
5
5
5
5
5
5
5
5
5
2
4
4
4
4
4
4
4
4
4
4
4
4
3
4
4
4
4
4
4
4
4
4
4
4
4
4
2
2
2
3
2
3
3
3
3
3
4
4
5
4
4
4
4
4
4
4
4
4
4
4
3
6
4
4
5
5
5
5
5
5
5
5
5
5
7
5
4
3
4
4
4
4
4
4
5
4
4
8
4
4
4
4
4
3
4
3
4
3
4
3
9
4
4
4
4
4
4
4
4
4
4
4
4
10
4
5
5
4
4
4
4
4
4
4
4
4
11
4
5
5
4
4
4
4
4
4
4
4
3
12
4
4
4
4
4
4
4
4
4
4
4
4
13
2
2
2
3
2
3
3
3
3
3
4
4
14
4
5
5
4
4
4
4
4
4
3
4
4
15
4
4
4
4
4
4
4
3
4
4
4
4
16
4
5
4
4
4
5
5
5
4
4
4
3
17
4
5
5
4
4
4
4
4
4
3
4
4
18
5
5
5
5
4
4
4
4
5
4
4
5
19
4
5
5
5
4
4
4
4
4
4
4
4
20
4
4
4
4
4
4
4
4
4
4
4
5
21
4
5
5
4
4
4
4
4
4
4
4
4
22
4
3
3
3
4
3
3
3
4
4
4
4
(9)
No.
Responden
Variabel Y KUALITAS PELAYANAN KESEHATAN
Q25 Q26 Q27 Q28 Q29 Q30 Q31 Q32 Q33 Q34 Q35 Q36
24
4
3
4
4
4
3
4
3
3
3
3
3
25
4
4
4
4
4
4
4
4
4
4
4
4
26
4
4
3
3
4
3
3
4
3
3
4
4
27
4
3
3
4
4
3
3
3
4
4
4
4
28
4
4
5
5
5
5
5
5
5
5
5
5
29
4
4
4
4
4
4
4
4
4
4
4
4
30
4
4
4
4
4
3
3
2
4
4
4
4
31
4
4
5
5
5
5
5
5
5
5
5
5
32
4
4
4
4
4
4
4
4
4
3
4
4
33
4
4
4
4
4
4
4
4
4
4
4
4
34
4
4
5
5
5
5
5
5
5
5
5
5
35
4
4
4
4
4
4
4
4
4
4
4
4
36
4
3
4
4
4
4
4
4
4
4
4
4
37
4
4
4
4
4
4
4
5
5
3
4
5
38
4
4
4
4
4
3
4
3
3
3
3
3
39
5
5
5
5
5
5
5
5
5
5
5
5
40
4
4
5
5
5
5
5
5
5
5
5
5
41
4
3
4
4
4
4
3
4
4
3
3
3
42
4
5
4
4
4
3
4
4
3
4
3
3
43
2
2
2
3
2
3
3
3
3
3
4
4
44
4
3
4
4
4
4
4
3
4
4
4
4
45
4
3
3
3
4
4
4
4
4
4
4
4
46
4
4
4
4
4
4
4
4
4
4
4
4
47
5
5
5
5
4
4
3
4
4
4
4
3
48
4
4
5
4
4
4
3
4
4
4
4
4
49
4
5
5
4
5
4
4
4
4
4
4
4
50
4
4
5
5
5
5
5
5
5
5
5
5
No.
Responden
Variabel Y KUALITAS PELAYANAN KESEHATAN
Q37 Q38 Q39 Q40 Q41 Q42 Q43 Q44 Q45 Q46 Q47
1
4
4
5
5
4
4
4
3
4
3
4
2
4
4
4
4
4
4
4
4
4
4
4
3
4
4
4
4
4
4
4
4
4
4
4
4
4
4
3
3
3
3
3
3
3
3
3
5
3
3
3
3
3
3
3
3
3
3
3
6
4
4
5
5
4
4
4
5
4
3
3
7
4
4
4
4
4
4
4
4
4
4
4
8
3
3
4
4
3
4
4
3
3
3
3
9
4
4
4
4
4
4
4
4
4
4
4
(10)
No.
Responden
Variabel Y KUALITAS PELAYANAN KESEHATAN
Q37 Q38 Q39 Q40 Q41 Q42 Q43 Q44 Q45 Q46 Q47
13
4
4
3
3
3
3
3
3
3
3
3
14
5
4
4
4
3
5
5
4
4
4
3
15
4
4
4
4
4
4
4
4
4
4
4
16
3
3
4
4
4
4
4
3
3
4
4
17
4
4
4
4
4
4
4
4
4
5
4
18
4
4
4
4
4
4
4
4
4
5
4
19
4
4
4
4
4
4
4
4
4
4
4
20
5
5
4
4
4
3
4
3
4
4
3
21
4
4
4
4
4
3
3
3
3
4
4
22
4
4
4
4
4
4
4
3
4
4
4
23
4
4
4
3
5
5
4
4
4
3
4
24
4
3
3
3
3
3
3
3
3
3
3
25
4
4
4
4
4
3
4
4
4
4
4
26
4
3
3
4
4
4
4
4
4
4
4
27
4
4
4
4
4
4
4
4
4
4
4
28
4
4
5
5
4
4
4
3
4
3
4
29
4
4
4
4
4
4
4
4
4
4
4
30
4
4
4
4
3
3
4
3
3
3
3
31
4
4
5
5
4
4
4
3
4
3
4
32
4
4
4
3
3
3
3
3
3
3
3
33
4
4
4
4
4
4
4
4
4
4
4
34
4
4
5
5
4
4
4
3
4
3
4
35
4
4
4
4
4
4
4
4
4
4
4
36
4
4
4
4
4
4
4
3
3
3
3
37
5
5
5
4
4
4
4
4
4
4
4
38
4
4
3
4
4
4
4
3
3
3
4
39
5
5
5
5
5
5
5
5
5
5
5
40
4
4
5
5
4
4
4
5
4
3
3
41
3
3
3
3
3
3
3
3
3
3
3
42
4
4
4
3
4
3
3
4
4
4
4
43
4
4
3
3
3
3
3
3
3
3
3
44
4
4
4
4
4
4
4
4
4
3
4
45
4
4
4
4
4
4
4
3
3
3
3
46
4
4
4
3
3
3
4
4
4
4
4
47
3
3
3
4
4
4
4
3
3
3
3
48
4
4
4
4
4
4
4
4
4
4
3
49
5
4
4
5
4
4
4
4
4
3
4
(11)
Lampiran 3
Uji Validitas Kemampuan Pegawai
Correlations
Kemamp
uan
Pegawai1
Kemamp
uan
Pegawai2
Kemamp
uan
Pegawai3
Kemamp
uan
Pegawai4
Kemamp
uan
Pegawai5
Kemamp
uan
Pegawai
Kemampuan
Pegawai1
Pearson Correlation
1
.920
**
.662
**
.607
**
.350
*
.876
**
Sig. (2-tailed)
.000
.000
.000
.013
.000
N
50
50
50
50
50
50
Kemampuan
Pegawai2
Pearson Correlation
.920
**
1
.640
**
.598
**
.373
**
.873
**
Sig. (2-tailed)
.000
.000
.000
.008
.000
N
50
50
50
50
50
50
Kemampuan
Pegawai3
Pearson Correlation
.662
**
.640
**
1
.575
**
.577
**
.826
**
Sig. (2-tailed)
.000
.000
.000
.000
.000
N
50
50
50
50
50
50
Kemampuan
Pegawai4
Pearson Correlation
.607
**
.598
**
.575
**
1
.715
**
.843
**
Sig. (2-tailed)
.000
.000
.000
.000
.000
N
50
50
50
50
50
50
Kemampuan
Pegawai5
Pearson Correlation
.350
*
.373
**
.577
**
.715
**
1
.704
**
Sig. (2-tailed)
.013
.008
.000
.000
.000
N
50
50
50
50
50
50
Kemampuan
Pegawai
Pearson Correlation
.876
**
.873
**
.826
**
.843
**
.704
**
1
Sig. (2-tailed)
.000
.000
.000
.000
.000
N
50
50
50
50
50
50
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
(1)
No.
Responden
Variabel Y KUALITAS PELAYANAN KESEHATAN
Q37 Q38 Q39 Q40 Q41 Q42 Q43 Q44 Q45 Q46 Q47
13
4
4
3
3
3
3
3
3
3
3
3
14
5
4
4
4
3
5
5
4
4
4
3
15
4
4
4
4
4
4
4
4
4
4
4
16
3
3
4
4
4
4
4
3
3
4
4
17
4
4
4
4
4
4
4
4
4
5
4
18
4
4
4
4
4
4
4
4
4
5
4
19
4
4
4
4
4
4
4
4
4
4
4
20
5
5
4
4
4
3
4
3
4
4
3
21
4
4
4
4
4
3
3
3
3
4
4
22
4
4
4
4
4
4
4
3
4
4
4
23
4
4
4
3
5
5
4
4
4
3
4
24
4
3
3
3
3
3
3
3
3
3
3
25
4
4
4
4
4
3
4
4
4
4
4
26
4
3
3
4
4
4
4
4
4
4
4
27
4
4
4
4
4
4
4
4
4
4
4
28
4
4
5
5
4
4
4
3
4
3
4
29
4
4
4
4
4
4
4
4
4
4
4
30
4
4
4
4
3
3
4
3
3
3
3
31
4
4
5
5
4
4
4
3
4
3
4
32
4
4
4
3
3
3
3
3
3
3
3
33
4
4
4
4
4
4
4
4
4
4
4
34
4
4
5
5
4
4
4
3
4
3
4
35
4
4
4
4
4
4
4
4
4
4
4
36
4
4
4
4
4
4
4
3
3
3
3
37
5
5
5
4
4
4
4
4
4
4
4
38
4
4
3
4
4
4
4
3
3
3
4
39
5
5
5
5
5
5
5
5
5
5
5
40
4
4
5
5
4
4
4
5
4
3
3
41
3
3
3
3
3
3
3
3
3
3
3
42
4
4
4
3
4
3
3
4
4
4
4
43
4
4
3
3
3
3
3
3
3
3
3
44
4
4
4
4
4
4
4
4
4
3
4
45
4
4
4
4
4
4
4
3
3
3
3
46
4
4
4
3
3
3
4
4
4
4
4
47
3
3
3
4
4
4
4
3
3
3
3
48
4
4
4
4
4
4
4
4
4
4
3
49
5
4
4
5
4
4
4
4
4
3
4
(2)
Lampiran 3
Uji Validitas Kemampuan Pegawai
Correlations
Kemamp
uan
Pegawai1
Kemamp
uan
Pegawai2
Kemamp
uan
Pegawai3
Kemamp
uan
Pegawai4
Kemamp
uan
Pegawai5
Kemamp
uan
Pegawai
Kemampuan
Pegawai1
Pearson Correlation
1
.920
**
.662
**
.607
**
.350
*
.876
**
Sig. (2-tailed)
.000
.000
.000
.013
.000
N
50
50
50
50
50
50
Kemampuan
Pegawai2
Pearson Correlation
.920
**
1
.640
**
.598
**
.373
**
.873
**
Sig. (2-tailed)
.000
.000
.000
.008
.000
N
50
50
50
50
50
50
Kemampuan
Pegawai3
Pearson Correlation
.662
**
.640
**
1
.575
**
.577
**
.826
**
Sig. (2-tailed)
.000
.000
.000
.000
.000
N
50
50
50
50
50
50
Kemampuan
Pegawai4
Pearson Correlation
.607
**
.598
**
.575
**
1
.715
**
.843
**
Sig. (2-tailed)
.000
.000
.000
.000
.000
N
50
50
50
50
50
50
Kemampuan
Pegawai5
Pearson Correlation
.350
*
.373
**
.577
**
.715
**
1
.704
**
Sig. (2-tailed)
.013
.008
.000
.000
.000
N
50
50
50
50
50
50
Kemampuan
Pegawai
Pearson Correlation
.876
**
.873
**
.826
**
.843
**
.704
**
1
Sig. (2-tailed)
.000
.000
.000
.000
.000
N
50
50
50
50
50
50
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
(3)
Uji Validitas Kepuasan Masyarakat
Correlations
Kep
uasa
n
Mas
yara
kat1
Kepu
asan
Mas
yara
kat2
Kepu
asan
Mas
yara
kat3
Kepu
asan
Mas
yara
kat4
Kepu
asan
Mas
yara
kat5
Kepu
asan
Mas
yara
kat6
Kepu
asan
Mas
yara
kat7
Kepu
asan
Mas
yara
kat8
Kepu
asan
Mas
yara
kat9
Kepu
asan
Mas
yara
kat1
0
Kepu
asan
Mas
yara
kat1
1
Kepu
asan
Mas
yara
kat1
2
Kepu
asan
Masy
arak
at13
Kepu
asan
Masy
arak
at14
Kep
uasa
n
Mas
yara
kat
Kepuasan
Masyarakat1
Pearson
Correlation
1
.279
.431
**
.356
*
.368
**
.273
.217
.214
.155
.125
.109
.303
*
.241
.168 .428
* *Sig.
(2-tailed)
.050
.002
.011
.009
.055
.130
.135
.282
.388
.452
.033
.092
.245
.002
N
50
50
50
50
50
50
50
50
50
50
50
50
50
50
50
Kepuasan
Masyarakat2
Pearson
Correlation
.279
1
.304
*.211
.250
.265
.251
.015
.208
.274
.300
*.250
.223
.050 .356
*Sig.
(2-tailed)
.050
.032
.142
.080
.063
.079
.916
.146
.054
.034
.080
.120
.732
.011
N
50
50
50
50
50
50
50
50
50
50
50
50
50
50
50
Kepuasan
Masyarakat3
Pearson
Correlation
.431
* *.304
*
1
.249
.660
**
.279
*
.281
*.235
.196 .284
*.336
*.298
*.419
**.395
**
.543
* *
Sig.
(2-tailed)
.002
.032
.082
.000
.050
.048
.101
.172
.046
.017
.035
.002
.005
.000
N
50
50
50
50
50
50
50
50
50
50
50
50
50
50
50
Kepuasan
Masyarakat4
Pearson
Correlation
.356
*.211
.249
1
.389
**
.155
.153
.211
.267
.233
.361
**
.389
*
*
.107
.182 .432
* *Sig.
(2-tailed)
.011
.142
.082
.005
.283
.290
.141
.061
.104
.010
.005
.459
.206
.002
N
50
50
50
50
50
50
50
50
50
50
50
50
50
50
50
Kepuasan
Masyarakat5
Pearson
Correlation
.368
**
.250
.660
**
.389
*
*
1
.579
* *
.614
* *.646
* *.542
* *.449
* *.302
*
.681
**
.579
**
.529
**
.827
* *
Sig.
(2-tailed)
.009
.080
.000
.005
.000
.000
.000
.000
.001
.033
.000
.000
.000
.000
N
50
50
50
50
50
50
50
50
50
50
50
50
50
50
50
Kepuasan
Masyarakat6
Pearson
Correlation
.273
.265
.279
*.155
.579
**
1
.718
* *
.492
* *.677
* *.279
*
-.064
.526
**
.601
**
.326
*.681
* *Sig.
(2-tailed)
.055
.063
.050
.283
.000
.000
.000
.000
.049
.659
.000
.000
.021
.000
N
50
50
50
50
50
50
50
50
50
50
50
50
50
50
50
Kepuasan
Masyarakat7
Pearson
Correlation
.217
.251
.281
*.153
.614
**
.718
*
*
1
.674
* *
.650
* *.545
* *.295
*
.562
**
.515
**
.526
**
.790
* *
Sig.
(2-tailed)
.130
.079
.048
.290
.000
.000
.000
.000
.000
.037
.000
.000
.000
.000
N
50
50
50
50
50
50
50
50
50
50
50
50
50
50
50
Kepuasan
Masyarakat8
Pearson
Correlation
.214
.015
.235
.211
.646
**
.492
*
*
.674
*
*
1
.662
*
*
.571
*
*
.234
.597
**
.537
**
.548
**
.767
* *
Sig.
(2-tailed)
.135
.916
.101
.141
.000
.000
.000
.000
.000
.103
.000
.000
.000
.000
N
50
50
50
50
50
50
50
50
50
50
50
50
50
50
50
Kepuasan
Masyarakat9
Pearson
Correlation
.155
.208
.196
.267
.542
**
.677
* *.650
* *.662
**
1 .489
**
.174
.715
**
.601
**
.418
**
.762
* *
Sig.
(2-tailed)
.282
.146
.172
.061
.000
.000
.000
.000
.000
.226
.000
.000
.003
.000
N
50
50
50
50
50
50
50
50
50
50
50
50
50
50
50
Kepuasan
Masyarakat1
0
Pearson
Correlation
.125
.274
.284
*.233
.449
**
.279
*
.545
**
.571
*
*
.489
*
*
1
.710
*
*
.498
*
*
.580
**
.675
**
.747
* *
Sig.
(2-tailed)
.388
.054
.046
.104
.001
.049
.000
.000
.000
.000
.000
.000
.000
.000
N
50
50
50
50
50
50
50
50
50
50
50
50
50
50
50
Kepuasan
Masyarakat1
1
Pearson
Correlation
.109
.300
*.336
*.361
**
.302
*
-.064
.295
*.234
.174 .710
**
1
.302
*
.186
.432
**
.493
* *
Sig.
(2-tailed)
.452
.034
.017
.010
.033
.659
.037
.103
.226
.000
.033
.195
.002
.000
N
50
50
50
50
50
50
50
50
50
50
50
50
50
50
50
Kepuasan
Masyarakat1
2
Pearson
Correlation
.303
*.250
.298
*.389
**
.681
* *.526
* *.562
* *.597
* *.715
* *.498
* *.302
*
1 .579
**.472
**
.795
* *
Sig.
(2-tailed)
.033
.080
.035
.005
.000
.000
.000
.000
.000
.000
.033
.000
.001
.000
N
50
50
50
50
50
50
50
50
50
50
50
50
50
50
50
Kepuasan
Masyarakat1
3
Pearson
Correlation
.241
.223
.419
**
.107
.579
* *.601
* *.515
* *.537
* *.601
* *.580
**
.186
.579
**
1
.709
* *
.762
* *Sig.
(2-tailed)
.092
.120
.002
.459
.000
.000
.000
.000
.000
.000
.195
.000
.000
.000
N
50
50
50
50
50
50
50
50
50
50
50
50
50
50
50
Kepuasan
Masyarakat1
4
Pearson
Correlation
.168
.050
.395
**
.182
.529
**
.326
*
.526
**
.548
* *.418
* *.675
* *.432
* *.472
* *.709
**
1 .722
* *Sig.
(2-tailed)
.245
.732
.005
.206
.000
.021
.000
.000
.003
.000
.002
.001
.000
.000
N
50
50
50
50
50
50
50
50
50
50
50
50
50
50
50
Kepuasan
Masyarakat
Pearson
Correlation
.428
* *.356
*
.543
**
.432
* *.827
* *.681
* *.790
* *.767
* *.762
* *.747
* *.493
* *.795
* *.762
**
.722
**
1
Sig.
(2-tailed)
.002
.011
.000
.002
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
N
50
50
50
50
50
50
50
50
50
50
50
50
50
50
50
**. Correlation is significant at the 0.01 level (2-tailed).
(4)
Uji Validitas Kualitas Pelayanan Kesehatan
C orrelation s Fas ilita s Fisi k1 Fasi litas Fisi k2 Fasi litas Fisi k3 Fasi litas Fisi k4 Fasi litas Fisi k5 Keh and alan 1 Keh and alan 2 Keh and alan 3 Keh and alan 4 Keh and alan 5 Keh and alan 6 Keh and alan 7 Day a T an gga p1 Day a T an gga p2 Day a T an gga p3 Day a T an gga p4 Jam inan Kep asti an1 Jam inan Kep asti an2 Jam inan Kep asti an3 Jam inan Kep asti an4 Jam inan Kep asti an5 Em pati 1 Em pati 2 Em pati 3 Em pati 4 Em pati 5 Em pati 6 Em pati 7 Ku alit as Pel aya nan Kes eha tan Fasilitas Fisik1 Pear son Cor relat ion1 .161 .479
** .443** .517** .169 .156 .306* .485** .447** .444** .430** .465** .569** .457** .566** .547** .024 .136 .415** .461** .196 .205 .235 .198 .342* .014 .227 .551**
Sig. (2-taile
d)
.263 .000 .001 .000 .241 .279 .031 .000 .001 .001 .002 .001 .000 .001 .000 .000 .869 .345 .003 .001 .173 .15 4
.101 .167 .015 .924 .114 .00 0
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Fasilitas Fisik2 Pear son Cor relat ion .16 1
1 .161 .149 .174 .153 .211 .154 .235 .238 .149 .282 *
.258 .119 .285 *
.132 .117 .152 .237 .251 .133 .272 .09 5
.079 .161 .315 *
.168 .325 * .31 0* Sig. (2-taile d) .26 3
.263 .301 .226 .288 .142 .287 .101 .097 .300 .048 .070 .410 .045 .359 .417 .293 .097 .079 .357 .056 .50 9
.585 .264 .026 .242 .021 .02 8
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Fasilitas Fisik3 Pear son Cor relat ion .47
9** .161 1 .958** .869** .169 .417** .556** .556** .447** .510** .565** .405** .569** .393** .566** .283* -.061
-.053
.481
** .527** .021 .20 5
.235 -.011
.088 .014 .062 .57 9** Sig. (2-taile d) .00 0
.263 .000 .000 .241 .003 .000 .000 .001 .000 .000 .004 .000 .005 .000 .047 .672 .715 .000 .000 .885 .15 4
.101 .939 .543 .924 .667 .00 0
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Fasilitas Fisik4 Pear son Cor relat ion .44
3** .149 .958** 1 .830** .168 .412** .542** .541** .438** .507** .560** .403** .558** .392** .552** .277 -.064
-.045
.473
** .521** .036 .14 0
.245 .015 .111 .041 .088 .57 3** Sig. (2-taile d) .00 1
.301 .000 .000 .243 .003 .000 .000 .001 .000 .000 .004 .000 .005 .000 .052 .658 .757 .001 .000 .803 .33 2
.087 .917 .444 .776 .545 .00 0
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Fasilitas Fisik5 Pear son Cor relat ion .51
7** .174 .869** .830** 1 .170 .422** .622** .572** .457** .514** .503** .408** .581** .459** .580** .423** .201 .130 .557** .534** .094 .191 .224 .103 .237 .056 .120 .640**
Sig. (2-taile d) .00 0
.226 .000 .000 .239 .002 .000 .000 .001 .000 .000 .003 .000 .001 .000 .002 .162 .366 .000 .000 .517 .18 3
.117 .475 .097 .698 .407 .00 0
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Kehandalan 1 Pear son Cor relat ion .16 9
.153 .169 .168 .170 1 .686 ** .624 ** .591 ** .695 ** .378 ** .333 * .345 * .477 ** .422 **
.077 .057 .003 -.006 .328 * .326 * .563 ** .50 6** .526 ** .323 * .399 ** .320 * .384 ** .58 6** Sig. (2-taile d) .24 1
.288 .241 .243 .239 .000 .000 .000 .000 .007 .018 .014 .000 .002 .597 .696 .985 .966 .020 .021 .000 .00 0
.000 .022 .004 .023 .006 .00 0
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Kehandalan 2 Pear son Cor relat ion .15 6
.211 .417
** .412** .422** .686** 1 .780** .553** .542** .396** .406** .434** .345* .271 .103 .000 .205 .057 .396** .356* .472** .42
5** .447** .377** .407** .458** .443** .64 2** Sig. (2-taile d) .27 9
.142 .003 .003 .002 .000 .000 .000 .000 .004 .003 .002 .014 .057 .475 1.00 0
.154 .695 .004 .011 .001 .00 2
.001 .007 .003 .001 .001 .00 0
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Kehandalan 3 Pear son Cor relat ion .30
6* .154 .556** .542** .622** .624** .780** 1 .818** .763** .659** .591** .566** .642** .464** .365** .254 .181 .089 .596** .569** .425** .43
5** .435** .283* .402** .128 .263 .77 7** Sig. (2-taile d) .03 1
.287 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .001 .009 .075 .209 .537 .000 .000 .002 .00 2
.002 .046 .004 .376 .065 .00 0
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Kehandalan 4 Pear son Cor relat ion .48
5** .235 .556** .541** .572** .591** .553** .818** 1 .719** .714** .669** .602** .741** .652** .529** .418** -.017
.114 .580
** .538** .434** .39
9** .368** .244 .393** -.034
.263 .77 6** Sig. (2-taile d) .00 0
.101 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .003 .908 .429 .000 .000 .002 .00 4
.009 .087 .005 .815 .065 .00 0
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Kehandalan 5 Pear son Cor relat ion .44
7** .238 .447** .438** .457** .695** .542** .763** .719** 1 .693** .707** .633** .739** .681** .498** .387** .119 .087 .682** .735** .490** .44
5** .514** .267 .494** .010 .364** .81 1** Sig. (2-taile d) .00 1
.097 .001 .001 .001 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .006 .409 .546 .000 .000 .000 .00 1
.000 .061 .000 .943 .009 .00 0
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Kehandalan 6 Pear son Cor relat ion .44
4** .149 .510** .507** .514** .378** .396** .659** .714** .693** 1 .821** .867** .826** .731** .732** .556** .070 .205 .707** .651** .441** .39
5** .405** .225 .415** .011 .272 .81 0** Sig. (2-taile d) .00 1
.300 .000 .000 .000 .007 .004 .000 .000 .000 .000 .000 .000 .000 .000 .000 .629 .154 .000 .000 .001 .00 5
.004 .116 .003 .942 .056 .00 0
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Kehandalan 7 Pear son Cor relat ion .43
0** .282* .565** .560** .503** .333* .406** .591** .669** .707** .821** 1 .749** .675** .651** .610** .465** .136 .215 .722** .616** .396** .35
6* .352* .197 .378** -.022 .363 ** .77 0** Sig. (2-taile d) .00 2
.048 .000 .000 .000 .018 .003 .000 .000 .000 .000 .000 .000 .000 .000 .001 .348 .133 .000 .000 .004 .01 1
.012 .170 .007 .881 .010 .00 0
(5)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 Daya T anggap1 Pear son Cor relat ion .46
5** .258 .405** .403** .408** .345* .434** .566** .602** .633** .867** .749** 1 .704** .577** .608** .508** .123 .187 .645** .549** .463** .36
1* .305* .254 .438** .106 .305* .75 0** Sig. (2-taile d) .00 1
.070 .004 .004 .003 .014 .002 .000 .000 .000 .000 .000 .000 .000 .000 .000 .394 .194 .000 .000 .001 .01 0
.031 .075 .001 .464 .031 .00 0
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Daya T anggap2 Pear son Cor relat ion .56
9** .119 .569** .558** .581** .477** .345* .642** .741** .739** .826** .675** .704** 1 .704** .768** .704** .133 .332* .813** .709** .400** .43
0** .495** .239 .480** .069 .269 .84 6** Sig. (2-taile d) .00 0
.410 .000 .000 .000 .000 .014 .000 .000 .000 .000 .000 .000 .000 .000 .000 .358 .018 .000 .000 .004 .00 2
.000 .094 .000 .634 .059 .00 0
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Daya T anggap3 Pear son Cor relat ion .45
7** .285* .393** .392** .459** .422** .271 .464** .652** .681** .731** .651** .577** .704** 1 .721** .546** .071 .265 .693** .686** .550** .31
6* .386** .253 .515** -.010 .369 ** .75 0** Sig. (2-taile d) .00 1
.045 .005 .005 .001 .002 .057 .001 .000 .000 .000 .000 .000 .000 .000 .000 .624 .063 .000 .000 .000 .02 5
.006 .077 .000 .943 .008 .00 0
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Daya T anggap4 Pear son Cor relat ion .56
6** .132 .566** .552** .580** .077 .103 .365** .529** .498** .732** .610** .608** .768** .721** 1 .776** .156 .312* .711** .720** .323* .37
5** .422** .175 .431** -.097
.186 .70 8** Sig. (2-taile d) .00 0
.359 .000 .000 .000 .597 .475 .009 .000 .000 .000 .000 .000 .000 .000 .000 .280 .027 .000 .000 .022 .00 7
.002 .225 .002 .505 .196 .00 0
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Jaminan Kepastian1 Pear son Cor relat ion .54
7** .117 .283* .277 .423** .057 .000 .254 .418** .387** .556** .465** .508** .704** .546** .776** 1 .449** .660** .649** .551** .356* .26 3
.374
** .253 .552** .095 .227 .63 6** Sig. (2-taile d) .00 0
.417 .047 .052 .002 .696 1.00 0
.075 .003 .006 .000 .001 .000 .000 .000 .000 .001 .000 .000 .000 .011 .06 4
.008 .076 .000 .511 .112 .00 0
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Jaminan Kepastian2 Pear son Cor relat ion .02 4
.152 -.061
-.064
.201 .003 .205 .181 -.017
.119 .070 .136 .123 .133 .071 .156 .449
** 1 .760** .449** .324* .288* .26
3 .392
** .396** .547** .328* .294* .36 4** Sig. (2-taile d) .86 9
.293 .672 .658 .162 .985 .154 .209 .908 .409 .629 .348 .394 .358 .624 .280 .001 .000 .001 .022 .042 .06 5
.005 .004 .000 .020 .038 .00 9
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Jaminan Kepastian3 Pear son Cor relat ion .13 6
.237 -.053
-.045
.130 -.006
.057 .089 .114 .087 .205 .215 .187 .332
* .265 .312* .660** .760** 1 .516** .287* .408** .18 9
.349
* .341* .544** .333* .333* .41
6** Sig. (2-taile d) .34 5
.097 .715 .757 .366 .966 .695 .537 .429 .546 .154 .133 .194 .018 .063 .027 .000 .000 .000 .043 .003 .18 9
.013 .015 .000 .018 .018 .00 3
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Jaminan Kepastian4 Pear son Cor relat ion .41
5** .251 .481** .473** .557** .328* .396** .596** .580** .682** .707** .722** .645** .813** .693** .711** .649** .449** .516** 1 .752** .489** .44
3** .515** .359* .616** .148 .415** .85 3** Sig. (2-taile d) .00 3
.079 .000 .001 .000 .020 .004 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .001 .000 .000 .000 .00 1
.000 .010 .000 .305 .003 .00 0
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Jaminan Kepastian5 Pear son Cor relat ion .46
1** .133 .527** .521** .534** .326* .356* .569** .538** .735** .651** .616** .549** .709** .686** .720** .551** .324* .287* .752** 1 .530** .53
8** .636** .265 .515** .053 .374** .80 2** Sig. (2-taile d) .00 1
.357 .000 .000 .000 .021 .011 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .022 .043 .000 .000 .00 0
.000 .063 .000 .716 .007 .00 0
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Empati1 Pear son Cor relat ion .19 6
.272 .021 .036 .094 .563
** .472** .425** .434** .490** .441** .396** .463** .400** .550** .323* .356* .288* .408** .489** .530** 1 .65
0** .538** .463** .638** .377** .671** .66 1** Sig. (2-taile d) .17 3
.056 .885 .803 .517 .000 .001 .002 .002 .000 .001 .004 .001 .004 .000 .022 .011 .042 .003 .000 .000 .00 0
.000 .001 .000 .007 .000 .00 0
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Empati2 Pear son Cor relat ion .20 5
.095 .205 .140 .191 .506
** .425** .435** .399** .445** .395** .356* .361* .430** .316* .375** .263 .263 .189 .443** .538** .650** 1 .811** .456** .554** .252 .432** .61 4** Sig. (2-taile d) .15 4
.509 .154 .332 .183 .000 .002 .002 .004 .001 .005 .011 .010 .002 .025 .007 .064 .065 .189 .001 .000 .000 .000 .001 .000 .078 .002 .00 0
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Empati3 Pear son Cor relat ion .23 5
.079 .235 .245 .224 .526
** .447** .435** .368** .514** .405** .352* .305* .495** .386** .422** .374** .392** .349* .515** .636** .538** .81
1** 1 .475** .640** .387** .419** .67 1** Sig. (2-taile d) .10 1
.585 .101 .087 .117 .000 .001 .002 .009 .000 .004 .012 .031 .000 .006 .002 .008 .005 .013 .000 .000 .000 .00 0
.000 .000 .005 .002 .00 0
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Empati4 Pear son Cor relat ion .19 8
.161 -.011
.015 .103 .323
* .377** .283* .244 .267 .225 .197 .254 .239 .253 .175 .253 .396** .341* .359* .265 .463** .45
6** .475** 1 .729** .525** .391** .49 1** Sig. (2-taile d) .16 7
.264 .939 .917 .475 .022 .007 .046 .087 .061 .116 .170 .075 .094 .077 .225 .076 .004 .015 .010 .063 .001 .00 1
.000 .000 .000 .005 .00 0
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Empati5 Pear son Cor relat ion .34 2* .315 *
.088 .111 .237 .399 ** .407 ** .402 ** .393 ** .494 ** .415 ** .378 ** .438 ** .480 ** .515 ** .431 ** .552 ** .547 ** .544 ** .616 ** .515 ** .638 ** .55 4** .640 ** .729 **
1 .570 **
.683 **
.73 1**
(6)
Sig. (2-taile
d) .01
5
.026 .543 .444 .097 .004 .003 .004 .005 .000 .003 .007 .001 .000 .000 .002 .000 .000 .000 .000 .000 .000 .00 0
.000 .000 .000 .000 .00 0
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Empati6 Pear son Cor relat ion
.01 4
.168 .014 .041 .056 .320
* .458** .128 -.034
.010 .011 -.022
.106 .069 -.010
-.097
.095 .328
* .333* .148 .053 .377** .25 2
.387
** .525** .570** 1 .565** .31
4*
Sig. (2-taile
d) .92
4
.242 .924 .776 .698 .023 .001 .376 .815 .943 .942 .881 .464 .634 .943 .505 .511 .020 .018 .305 .716 .007 .07 8
.005 .000 .000 .000 .02 6
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Empati7 Pear son Cor relat ion
.22 7
.325* .062 .088 .120 .384** .443** .263 .263 .364** .272 .363** .305* .269 .369** .186 .227 .294* .333* .415** .374** .671** .43
2** .419** .391** .683** .565** 1 .54 8**
Sig. (2-taile
d) .11
4
.021 .667 .545 .407 .006 .001 .065 .065 .009 .056 .010 .031 .059 .008 .196 .112 .038 .018 .003 .007 .000 .00 2
.002 .005 .000 .000 .00 0
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Kualitas Pelayanan Kesehatan
Pear son Cor relat ion
.55 1**
.310 *
.579 **
.573 **
.640 **
.586 **
.642 **
.777 **
.776 **
.811 **
.810 **
.770 **
.750 **
.846 **
.750 **
.708 **
.636 **
.364 **
.416 **
.853 **
.802 **
.661 **
.61 4**
.671 **
.491 **
.731 **
.314 *
.548 **
1
Sig. (2-taile
d) .00
0
.028 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .009 .003 .000 .000 .000 .00 0
.000 .000 .000 .026 .000