226 227 228 SEE IMPLEMENTATION MANUAL 229 230 PREPARE THE SUSTAINABILITY REPORT

Aspect: Product and Service Labeling G4-PR3 TYPE OF PRODUCT AND SERVICE INFORMATION REQUIRED BY THE ORGANIZATION’S PROCEDURES FOR PRODUCT AND SERVICE INFORMATION AND LABELING, AND PERCENTAGE OF SIGNIFICANT PRODUCT AND SERVICE CATEGORIES SUBJECT TO SUCH INFORMATION REQUIREMENTS a. Report whether the following product and service information is required by the organization’s procedures for product and service information and labeling: YES NO The sourcing of components of the product or service Content, particularly with regard to substances that might produce an environmental or social impact Safe use of the product or service Disposal of the product and environmentalsocial impacts Other explain b. Report the percentage of signiicant product or service categories covered by and assessed for compliance with such procedures.

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G4-PR4 TOTAL NUMBER OF INCIDENTS OF NON-COMPLIANCE WITH REGULATIONS AND VOLUNTARY CODES CONCERNING PRODUCT AND SERVICE INFORMATION AND LABELING, BY TYPE OF OUTCOMES a. Report the total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by: Ÿ Incidents of non-compliance with regulations resulting in a ine or penalty Ÿ Incidents of non-compliance with regulations resulting in a warning Ÿ Incidents of non-compliance with voluntary codes b. If the organization has not identiied any non-compliance with regulations and voluntary codes, a brief statement of this fact is suicient.

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G4-PR5 RESULTS OF SURVEYS MEASURING CUSTOMER SATISFACTION a. Report the results or key conclusions of customer satisfaction surveys based on statistically relevant sample sizes conducted in the reporting period relating to information about: Ÿ The organization as a whole Ÿ A major product or service category Ÿ Signiicant locations of operation

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Aspect: Marketing Communications See reference 19.

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G4-PR6 SALE OF BANNED OR DISPUTED PRODUCTS a. Report whether the organization sells products that are: Ÿ Banned in certain markets Ÿ The subject of stakeholder questions or public debate b. Report how the organization has responded to questions or concerns regarding these products.

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G4-PR7 TOTAL NUMBER OF INCIDENTS OF NON-COMPLIANCE WITH REGULATIONS AND VOLUNTARY CODES CONCERNING MARKETING COMMUNICATIONS, INCLUDING ADVERTISING, PROMOTION, AND SPONSORSHIP, BY TYPE OF OUTCOMES a. Report the total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by: Ÿ Incidents of non-compliance with regulations resulting in a ine or penalty Ÿ Incidents of non-compliance with regulations resulting in a warning Ÿ Incidents of non-compliance with voluntary codes b. If the organization has not identiied any non-compliance with regulations and voluntary codes, a brief statement of this fact is suicient.

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