Moore 23-38 suggests four approaches to be the strategy to achieve resolution of conflict. He divides the approaches into four categories. They are
private decision-making by parties, private third-party decision-making, legal public authoritative
third-party decision-making and extralegal
coerced decision-making. The description of each approach will be stated as follows;
1. Private Decision Making by Parties 1 Avoidance
People sometimes prefer to interact with certain condition, in which they feel it has less potential of conflict. Some people like to keep inside their feeling in order
to avoid conflicts. This happens because of the lack of their motivation to face the potential conflict and its resolution. They tend to see a relation based on the
potential conflicts than the value of the relation itself. They often leave the situation totally when they see that it might cause conflicts Moore 23-24.
2 Informal Problem-Solving Discussion
When avoidance is no longer possible and the pressure of the conflict grows stronger that the parties cannot let the disagreement continue, they usually use the
informal problem-solving discussion to resolve their differences. The result of these discussion are either the conflicts are resolved more or less to the
satisfaction of the people involved or the conflicts are dropped because they are unable and do not have the capacity to make the resolution for it Moore 24.
3 Negotiation
Negotiation is applied when the parties find that the way to resolve their conflicts is by communicating their interest between them. This process may lead
to a conflict resolution, in which both sides have the opportunities in achieving what they both want. They voluntarily join in a temporary relationship to transfer
each others needs and interests, so that the process of exchanging specific resources or to resolve their future-form of their own relationship will lead to the
resolution Moore 25-26.
4 Mediation
Mediation is another option for the resolution of a conflict. In mediation, a volunteer is needed to help the parties to find the resolution. The volunteer acts as
a source that provides information needed which is helpful for the resolution. The volunteer also negotiate the possibilities of a better relationship. The success of
the mediation depends on the degree of emotional status of the parties who have the conflicts. The decision is made by the parties not by the volunteer. The
mediation is only needed when the parties find that they cannot resolve the conflicts on their own Moore 26 -27.
2. Private Third-Party Decision Making 1 Administrative or Executive Dispute Resolution Approach
This resolution is only applied when a conflict happens in an organization. In this process, a third-party who has some distance from the dispute parties but is
not necessarily a total stranger can provide a decision toward a conflict. This PLAGIAT MERUPAKAN TINDAKAN TIDAK TERPUJI
