Water Efficiency Bank Mandiri’s Wholesale Segment Customer Satisfaction Experience Survey

karya mandiri berkelanjutan 210 Penerapan sistem Tata Kelola Perusahaan yang baik Good Corporate Governance GCG secara menyeluruh di tiap unit kerja Bank Mandiri selalu menjunjung tinggi prinisp- prinsip GCG yang terdiri dari Transparansi Transparency, Akuntabilitas Accountability, Tanggung Jawab Responsibility, IndependensiKemandirian Independency, dan Kewajaran dan Kesetaraan Fairness atau biasa disingkat dengan prinsip TARIF. Tujuan utamanya adalah untuk mencapai misi perusahaan dan menjaga keberlanjutan usaha Bank Mandiri. The implementation of Good Corporate Governance GCG in each and every work unit of Bank Mandiri continues to uphold the GCG principles, which consists of Transparency, Accountability, Responsibility, Independency, and Fairness and Equality Fairness, or commonly abbreviated as the TARIF principles. The main objective is to achieve the Company’s mission and maintain the business sustainability of Bank Mandiri. Selain itu, pelaksanaan GCG berbasis TARIF yang berorientasi pada keunggulan kinerja Bank Mandiri dalam memaksimalkan manfaat bagi seluruh pemangku kepentingan, yang disertai dengan penerapan budaya kerja beretika sebagai warga korporasi yang yang baik Good Corporate Citizen, juga harus diimbangi dengan kepedulian yang tinggi terhadap pelaksanaan tanggung jawab sosial dan lingkungan. [G4-DMA] Berbekal komitmen tersebut Bank Mandiri bertekad untuk menjadikan Bank Mandiri sebagai bank yang lebih berkelanjutan dalam melayani dan mendampingi nasabah, masyarakat dan lingkungan, hari ini dan seterusnya. Bagi Bank Mandiri, keberlanjutan adalah cara menciptakan kesejahteraan bagi para nasabah Bank Mandiri, masyarakat, seluruh pegawai Mandirian, pemangku kepentingan lainnya stakeholders, dan tentunya lingkungan sekitar di mana pun Bank Mandiri beraktivitas. Bank Mandiri percaya bahwa dengan memberikan dampak positif terhadap lingkungan sekeliling Bank Mandiri, maka Bank Mandiri juga yang akan merasakan manfaatnya dalam jangka panjang. PENYELARASAN DAN PENERAPAN PRINSIP GCG MENUJU TATA KELOLA KEBERLANJUTAN Sebagai warga korporasi yang baik, Bank Mandiri menyadari bahwa komitmen kuat untuk menanamkan serta menerjemahkan prinsip-prinsip GCG ke dalam setiap aktivitas Bank Mandiri akan sangat membantu upaya mewujudkan aspirasi Bank Mandiri untuk menjadi bank terbaik di Indonesia dan dikagumi di ASEAN pada tahun 2020 nanti, seiring dengan In addition, the implementation of TARIF-based GCG oriented towards Bank Mandiri performance excellence to maximize benefits to all stakeholders, combined with the implementation of the Good Corporate Citizen work culture, must also be balanced with a high interest in the implementation of social and environmental responsibility. [G4-DMA] Armed with those commitments Bank Mandiri is determined to turn themselves into a more sustainable bank in serving and assisting customers, the community and the environment, today and into the future. For Bank Mandiri, sustainability is a way of creating prosperity for its customers, the wider community, all employees Mandirian, other stakeholders , and of course the surrounding environment of wherever Bank Mandiri is active. Bank Mandiri believes that by creating a positive impact on its surrounding environment, the bank also will benefit in the long term. COORDINATION AND IMPLEMENTATION OF GCG PRINCIPLES TOWARDS SUSTAINABLE GOVERNANCE As a good corporate citizen, Bank Mandiri realized that a strong commitment to embed and translate GCG principles into each and every Bank Mandiri activity will greatly assist efforts to realize the aspirations of Bank Mandiri to become the best bank in Indonesia and admired in ASEAN in the year 2020, in line with the Bank Mandiri Transformation mandiri sustainability work 211 program Transformasi Bank Mandiri yang saat ini menjalani Tahap III 2015–2020. Untuk itu, kelima prinsip GCG yang disebut TARIF akan selalu diterapkan secara konsisten, sistematis, disiplin dan menyeluruh dalam tiap aktivitas yang Bank Mandiri lakukan di seluruh unit kerja Bank Mandiri. Penerapan lima prinsip TARIF yang terdiri dari Transparency, Accountability , Responsibility, Independency, dan Fairness and Equality serta deskripsi penerapannya Bank Mandiri uraian di dalam tabel di bawah ini. Prinsip-Prinsip GCG GCG Principles Uraian Description Transparansi Transparency 1. Pengungkapan informasi secara tepat waktu, memadai, jelas, akurat, layak untuk dibandingkan serta dapat diakses oleh stakeholders sesuai dengan haknya. 2. Pengungkapan informasi secara rinci dan transparan, serta tidak terbatas pada visi, misi, sasaran usaha, strategi Bank, kondisi keuangan, susunan dan kompensasi pengurus, pemegang saham pengendali, cross share holding, pejabat eksekutif, pengelolaan risiko, sistem pengawasan dan pengendalian intern, status kepatuhan, sistem dan implementasi GCG serta informasi dan fakta material yang dapat memengaruhi keputusan pemodal. 3. Mengedepankan prinsip keterbukaan dengan tetap memerhatikan ketentuan rahasia bank, rahasia jabatan dan hak-hak pribadi sesuai peraturan yang berlaku. 4. Penyampaian informasi Kebijakan Bank harus tertulis dan dikomunikasikan kepada stakeholders dan pihak yang berhak mendapatkan informasi tentang kebijakan tersebut. 1. Disclosure of information in a timely, adequate, clear, accurate, worthy of comparison and accessible to stakeholders in accordance with their rights. 2. Disclosure is detailed and transparent, and is not limited to vision, mission, business targets, the Bank’s strategy, financial condition, composition and compensation to the Management, the controlling shareholder, cross share holding, executive officers, risk management, surveillance and internal control systems, compliance status, the GCG implementation and system as well as information and material facts that may affect the decisions of investors. 3. Promoting the principle of openness while considering the bank secrecy provisions, professional secrecy and rights to privacy under applicable laws. 4. The delivery of Bank Policy information must be in writing and communicated to stakeholders and other parties entitled to information about the policy. Akuntabilitas Accountability 1. Penentuan sasaran usaha dan strategi yang dapat dipertanggungjawabkan kepada stakeholders. 2. Penentuan check and balance system dan menyelaraskannya dengan sistem pengelolaan bank. 3. Pengukuran kinerja dari semua Jajaran Bank berdasarkan parameter yang disepakati secara konsisten dengan nilai Bank Mandiri, sasaran usaha, dan strategi Bank serta dengan tegas menerapkan rewards and punishment system. 4. Bank harus meyakini bahwa semua organ organisasi Bank mempunyai kompetensi sesuai dengan tanggung jawab masing-masing dan memahami perannya dalam implementasi GCG. 1. Determination of business objectives and strategies that are accountable to stakeholders. 2. Determination of the check and balance system and aligning it with the bank management system. 3. Performance measurement in all ranks of the bank based on agreed parameters, consistent with Bank Mandiri values, business objectives, and strategy, and by firmly implementing the rewards and punishment system. 4. The Banks must ensure that all members of the Bank organization possess a level of competence in accordance with their respective responsibilities and understand their role in the implementation of GCG. Responsibilitas Responsibility 1. Berpegang pada prinsip kehati-hatian prudential banking practices dan menjamin kepatuhan terhadap peraturan yang berlaku. 2. Bertanggung jawab sebagai good corporate citizen dengan menunjukkan kepedulian terhadap lingkungan dan melaksanakan tanggung jawab sosial secara wajar dan berimbang. 1. Adhere to prudential banking practices and ensure compliance with applicable regulations. 2. Take responsibility as a good corporate citizen by showing concern for the environment and fulfilling social responsibilities in a reasonable and balanced manner. Independensi Independence 1. Berupaya untuk menghindari dominasi yang tidak wajar oleh stakeholders mana pun dan tidak terpengaruh oleh kepentingan sepihak serta terbebas dari benturan kepentingan conflict of interest. 2. Pengambilan keputusan secara obyektif dan bebas dari segala tekanan dari pihak mana pun. 1. Endeavor to avoid unusual domination by any stakeholders and be unaffected by unilateral interests, and remain free from conflicts of interest. 2. Objective decision making and free of any pressure from any party. Kewajaran dan Kesetaraan Fairness and Equality 1. Menjunjung tinggi asas kesetaraan dan kewajaran equal treatment di dalam upaya Bank Mandiri memenuhi kepentingan seluruh stakeholders. 2. Memberikan kesempatan yang sama kepada seluruh stakeholders untuk memberikan masukan dan menyampaikan pendapat demi kepentingan Bank Mandiri, serta membuka akses terhadap informasi sesuai dengan prinsip keterbukaan. 1. Uphold the principles of equality and fairness equal treatment in Bank Mandiri efforts to meet the interests of all stakeholders. 2. To provide equal opportunity to all stakeholders to provide input and express their opinions for the interests of Bank Mandiri, as well as open access to information in accordance with the principle of openness. program, which is currently undergoing Phase III 2015-2020. To that end, the five principles of GCG referred to as TARIF will always be applied in a consistent, systematic, disciplined and thorough manner in every activity that Bank Mandiri conducts in all its work units. Implementation of the five principles of TARIF which consists of Transparency, Accountability, Responsibility, Independence, and Fairness and Equality, and a description of its application by Bank Mandiri is outlined in the table below. karya mandiri berkelanjutan 212 Adapun implementasi Tata Kelola Bank Mandiri harus dilakukan sesuai dengan praktik-praktik terbaik GCG dalam mendukung pencapaian aspirasi Bank Mandiri. Salah satu ketentuan pelaksanaan GCG bagi Bank Umum di seluruh tingkatan dan jenjang organisasi yang paling penting di antaranya berpedoman pada Peraturan Bank Indonesia No. 814PBI2006 tertanggal 5 Oktober 2006 perihal Pelaksanaan Good Corporate Governance Bagi Bank Umum. Tahapan implementasi tata kelola Bank Mandiri adalah sebagai berikut: Perumusan Governance Commitment Commitment to Governance Formulation 1. Perumusan Visi-Misi Strategi Bank Mandiri; 2. Anggaran Dasar; 3. Perumusan Corporate Values; 4. Reinforcement Code of Conduct; 5. GCG Charter. 1. Bank Mandiri Vision-Mission Strategy Formulation; 2. Article of Association; 3. Formulation of Corporate Values; 4. Code of Conduct Reinforcement; 5. GCG Charter. Penyempurnaan Governance Structure Governance Structure Improvement 1. Pemenuhan Jumlah dan Komposisi Dewan Komisaris, Direksi, Komite-komite di bawah Dewan Komisaris, dan Direksi; 2. Penguatan Risk Management Compliance dan Internal Control; 3. Penyempurnaan struktur organisasi untuk menjamin terlaksana check and balance. 1. Fulfilling the numbers and composition of the Board of Commissioners, Board of Directors, Committees under the Board of Commissioners and Board of Directors; 2. Strengthening Risk Management Compliance and Internal Control; 3. Completion of the organizational structure to ensure implementation of checks and balances. Penyempurnaan Governance Mechanism Governance Mechanism Improvement 1. Penuangan Prinsip-prinsip GCG dalam Kebijakan, Pedoman dan Peraturan Kerja, SOP; 2. Penegakan Reward Punishment; 3. Transparansi Produk; 4. Pembuatan Call Center Customer Care; 5. Strategy Anti Fraud; 6. Whistle-blowing System Letter to CEO. 1. The incorporation of GCG principles in Policies, Work Guidelines and Regulations, SOP; 2. Reward Punishment enforcement; 3. Product Transparency; 4. Call Center Customer Care establishment; 5. Anti-Fraud Strategy; 6. Whistle-blowing System Letter to CEO. Sosialisasi dan Evaluasi Socialisation and Evaluation 1. Internalisasi Corporate Value; 2. Sosialisasi Inisiatif Strategis, Kebijakan, Peraturan dll; 3. Self Assessment Pelaksanaan GCG; 4. Pelaporan Pelaksanaan GCG; 5. Penilaian GCG oleh Pihak Independen; 6. Performance and Recognitions. 1. Internalization of Corporate Value; 2. Socialization of Strategic Initiatives, Policies, Regulations etc; 3. GCG Implementation Self Assessment; 4. Reporting of GCG Implementation; 5. Assessment of GCG by an independent party; 6. Performance and Recognitions. Walking the Talk Walking the Talk 1. Implementasi prinsip GCG yang dilaksanakan dalam setiap aspek kegiatan operasional bank; 2. Change Agent 1:4; 3. Service Excellence; 4. Penegakan Etika di Setiap Level Organisasi melalui: • E-Procurement • Pakta Integritas • Kerahasiaan 5. Penerbitan PTO Pengendalian Gratifikasi sebagai implementasi larangan penerimaan gratifikasi di seluruh jajaran Bank Mandiri; 6. Mendorong terciptanya Budaya anti korupsi dengan mengikuti kegiatan Pekan Anti Korupsi yang diselenggarakan oleh KPK. 1. Implementation of GCG that is applied in every aspect of the Bank’s operations; 2. Change Agent 1: 4; 3. Service Excellence; 4. Enforcement of Ethics on Every Organizational Level through: • E-Procurement • Integrity Pact • Secrecy 5. Publishing of Gratuity Control PTO as implementation of prohibition of gratification at all levels of the Bank; 6. Encourage the creation of an anti-corruption culture by participating in the Anti-Corruption Week organized by the Corruption Eradication Commission Komisi Pemberantasan KorupsiKPK. Therefore, the implementation of Bank Mandiri Corporate Governance should be done in accordance with the best GCG practices in supporting the aspirations of Bank Mandiri. One of the most important of provisions for the implementation of GCG for Commercial Banks at all levels of the organization is guided by Bank Indonesia Regulation No.814 PBI2006 dated October 5, 2006, concerning the Implementation of Good Corporate Governance for Commercial Banks. Stages of implementation of Bank Mandiri Governance is as follows: