Paper Efficiency Paperless Bank Mandiri’s Wholesale Segment Customer Satisfaction Experience Survey

mandiri sustainability work 213 Terkait penerapan GCG dan seiring dengan upaya Bank Mandiri untuk mencapai pertumbuhan yang Keberlanjutan, pada tahun 2016, Bank Mandiri berhasil mendapatkan pengakuan dari berbagai Lembaga Independen Pemeringkat GCG di Indonesia dan di Asia. Berikut adalah daftar Lembaga Independen Pemeringkat GCG dan jenis penghargaan GCG yang diperoleh Bank Mandiri sepanjang 2016: • The Indonesian Institute for Corporate Governance IICG, memberikan rating “Predikat Sangat Terpercaya” selama sepuluh tahun berturut-turut sejak tahun 2007 hingga 2016 dalam kegiatan Corporate Governance Perception Index. • Governance Asia, memberikan penghargaan kepada Bank Mandiri sebagai “ICON on Corporate Governance”; • Indonesia Institute of Corporate Directorship IICD, dengan predikat “Best Overall” dalam kegiatan 8 th IICD Corporate Governance Award; • Economic Review, memberikan penghargaan “GCG Terbaik ke-1 Lembaga Keuangan Bank terbuka BUKU IV” dalam kegiatan Indonesia GCG Award II- 2016 IGCGA-II-2016; • Komisi Pemberantasan Korupsi KPK, yang memberikan predikat “BUMN dengan Sistem Pengendalian Gratifikasi Terbaik” dalam kegiatan Hari Anti Korupsi Internasional 2016; • The Indonesia Institute for Corporate Governance ICCG Majalah SWA, memberikan penghargaan “The Most Indonesia Trusted Companies” dalam kegiatan Good Corporate Governance Award 2016. In relation to GCG implementation and in line with the Bank Mandiri efforts to achieve sustained growth, in 2016, Bank Mandiri succesfully attained recognition from various trusted GCG Independent Ratings Institutions in Indonesia and in Asia. A list of Independent GCG Ratings Institutions and types of awards attained by Bank Mandiri throughout 2016 is as follows: • The Indonesian Institute for Corporate Governance IICG, awarded the rating “Most Trusted Title” for ten consecutive years from 2007 to 2016 in the Corporate Governance Perception Index. • Governance Asia, awarded Bank Mandiri as “ICON on Corporate Governance“; • Indonesian Institute for Corporate Directorship IICD, with the title of “Best Overall” in the 8 th IICD Corporate Governance Award; • Economic Review, awarded “1 st Best GCG Financial Institutions Banks open BOOK IV” in the Indonesia GCG Award II-2016 IGCGA-II-2016; • Corruption Eradication Commission KPK, which awarded the title of “State-owned Enterprise with the Best Gratuity Control System” in the International Anti-Corruption Day 2016 event; • The Indonesian Institute for Corporate Governance ICCG SWA magazine, awarded The Most Indonesia Trusted Companies in the activities of Good Corporate Governance Award 2016. karya mandiri berkelanjutan 214 STRUKTUR TATA KELOLA PERUSAHAAN [G4-34] Sejalan dengan program Transformasi Bank Mandiri, Perusahaan secara berkesinambungan berupaya melakukan pembaruan proses melalui transformasi bisnis dan pengelolaan organisasi secara Keberlanjutan dengan memperbaiki susunan dan peran dari struktur Bank Mandiri agar prinsip TARIF selalu diterapkan oleh seluruh lini. Komite Audit Audit Committee Assets Liabilities Committee Capital Subsidiaries Committee Komite Pemantau Risiko Risk Monitoring Committee Risk Management Committee Credit Committee Komite Remunerasi Nominasi Remuneration Nomination Committee Human Capital Policy Committee Komite Tata Kelola Terintegrasi Integrated Governance Committee IT Committee Business Committee Policy Procedure Committee Integrated Risk Committee Satuan Kerja Manajemen Risiko Risk Management Unit Work Satuan Kerja Kepatuhan Compliance Unit Work Satuan Kerja Audit Internal Intern Audit Unit Work Independency Accountability Transparency Fairness and Equality Responsibility Organ Utama Main organs Organ Pendukung Support Organs Dewan Komisaris Board of Commissioners RUPS GMS Direksi Board of Directors Sekretaris Dewan Komisaris Secretary of Commissioners Sekretaris Perusahaan Corporate Secretary Check Balance Struktur Tata Kelola Perusahaan Corporate Governance Structure CORPORATE GOVERNANCE STRUCTURE [G4-34] In line with the Bank Mandiri Transformation program, the Company continuously seeks to reform the process through business transformation and organizational management in a sustainable manner by improving the composition and role of the structure of Bank Mandiri so that the TARIF principles are always applied by the entire line.