Population Determination Sample Methode
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and able to answer. b.
A questionnaire should be written to minimize demands imposed on respondents.It should encourage them to participate in the
entire interview, without biasing their responses.
c. A questionnaire should minimize response error. These errors can
arise from respondents who give inaccurate answers or from reserchers incorrectly recording or analyzing their answers.
Questionnaire method is a method to obtain data that is done by providing a list of questions that will be filled by respondents
including questions about the variable service quality, product quality, and promotion of users Blue bird regular taxi to determine the extent
to which it these things affect customer satisfaction of Blue bird regular taxi.
In this questionnaire there are two parts, namely: 1.
Part 1: concerning the respondent data like name, gender, and age 2.
Part 2 : on the list of questions that will be filled by the respondent.
Table 2.2 List of Questionnaire Answer Value
No Kind of Answer
Score 1
SA : strongly agree 5
2 A = agree
4 3
N = doubt 3
4 D = disagree
2 5
SD = strongly disagree 1
Source: Donald Cooper, 2006:371
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