Vision and Mission Mission statement

57 Table 3.1 Result of Validity and Realibity Test for Service Quality Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item-Total Correlation Cronbachs Alpha if Item Deleted SQ1 34,4600 6,743 ,588 ,813 SQ2 34,4800 7,112 ,512 ,821 SQ3 34,4400 7,231 ,426 ,830 SQ4 34,1200 6,679 ,564 ,816 SQ5 34,4600 7,070 ,511 ,821 SQ6 34,4800 7,193 ,475 ,825 SQ7 34,4200 6,616 ,677 ,803 SQ8 34,3000 6,663 ,586 ,813 SQ9 34,2800 6,736 ,550 ,817 Source : Processed primary Data by SPSS 20 Based on table above 9 question about service quality it can be seen that all questions are valid, because the score of α 0.30, it means the data is valid and have positive correlation or the score corrected item total correlation is 0.30, it means the data is valid. Measurement result is reliable if the coefficient α 0.60 Imam Ghozali 2005: 42 from table above the value of Cronbach alpha more than 0.60, it means 9 questions of service quality have the reliability value is good and feasible. 58 Table 3.2 Result of Validity and Reliability Test for Product Quality Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item-Total Correlation Cronbachs Alpha if Item Deleted PQ1 25,9000 6,378 ,609 ,860 PQ2 25,8800 6,067 ,728 ,844 PQ3 25,8200 5,906 ,765 ,839 PQ4 25,8200 6,110 ,678 ,851 PQ5 25,8600 6,368 ,591 ,863 PQ6 25,8800 6,312 ,624 ,858 PQ7 25,9200 6,524 ,561 ,866 Source : Processed primary Data by SPSS 20 Based on table above 7 question about Product quality it can be seen that all The questions are valid, because the score of α 0.30, it means the data is valid and have positive correlation or the score corrected item total correlation is 0.30, it means the data is valid. Measurement result is reliable if the coefficient α 0.60 Imam Ghozali 2005: 42 from table above the value of Cronbach alpha more than 0.60, it means 7 questions of product quality have the reliability value is good and feasible