ATTENDANCES OPERATING DAYS AND HO

37 • • • 5.8 54.0 40.2 95.0 5.0 • • • •

4.6 COMP

R TE S R T E The implementation of health information technology, such as electronic health records, may appear difficult and cumbersome. However, significant benefits can be reaped from the adoption of health information technology, including improved technical efficiency, increased adherence to guidelines, enhanced disease surveillance, reduced medication errors, decreased utilisation of care and reduction in healthcare costs. 6,7 Only 19.4 of public clinics n V 129 reported having a functional computer system in the practice. In contrast, 71.6 of the private clinics surveyed n V 3,443 reported the use of computers in the practice. Figure 4.6.1 illustrates the extent of computer use in each sector. • Amongst the clinics which reported the use of computers, only 18.1 of public clinics and 36.6 of private clinics were fully computerised. • In the public sector, the computer system was mainly used for registration 83.7 and medical record keeping 83.3 purposes, whereas in the private sector the main reason for using a computer system was for billing purpose 79.6. Figure 4.6.1: Types W X computer use in primary care by sector in 2014 Y Z [ Y Y Z [ Y \ [ Z Z [ Z [ _

27.2 36.6

79.6

44.7 57.3

\ ` [ Z 16.0 10 20 30 40 50 60 70 80 90 100 Fully computerised Billing Dispensing Medical records Registration Others a b c g b h i j k g l m h m g n o p q Public Private 38 National Medical Care Statistics 2014

4.7 WORKFORCE

Information regarding the workforce, which was gathered through the healthcare provider profile questionnaire see Section 3 of Appendix 2, is reported here. Table 4.7.1 shows the distribution of primary care workforce in the public and private sectors by their designation. Doctors with postgraduate qualifications other than family medicine specialists FMS were included in the non-FMS category of doctors. • A median of three doctors, six staff nurses, three assistant medical officers, seven community nurses and one pharmacist were working in a public clinic in 2014. • In the private clinics, a median of one doctor and three clinic assistants were present in each clinic. Table 4.7.1: Healthcare work r orce by sector in primary care clinics in 2014 Designation Public Private s nweighted count Weighted count Number u v personnel per clinic, median IQR s nweighted count Weighted count Number u v personnel per clinic, median IQR FMS 58 268 0 0–1 12 140 0 0–0 Doctor 606 2,734 3 2–6 659 7,856 1 1–2 Assistant medical officer 433 2,038 3 2–3 5 49 0 0–0 Pharmacist 338 1,394 1 1–2 4 33 0 0–0 Nurses Staff nurse 1,029 4,699 6 4–9 233 2,922 0 0–0 Community nurse 1,341 6,398 7 5–12 6 83 0 0–0 Clinic assistant 4 26 NA 1,363 15,667 3 2–4 Note: FMS – Family medicine specialist; NA – Not applicable. Family medicine specialists FMS constitute an integral part of the provision of quality primary care service to the public. The distribution of clinics with family medicine specialist is shown in Figure 4.7.1. Other doctors with postgraduate qualifications will be discussed in the next chapter. • Two out of every five public clinics had a family medicine specialist in the practice. • In comparison, only three out of 100 private clinics reported having a family medicine specialist in the practice.