147
Pekerjaan
Frequency Percent
Valid Percent Cumulative
Percent
Valid Mahasiswa
35 46,7
46,7 46,7
Pegawai BUMN 12
16,0 16,0
62,7 Pegawai Swasta
12 16,0
16,0 78,7
Wiraswasta 16
21,3 21,3
100,0 Total
75 100,0
100,0
Karakteristik Responden Berdasarkan Jumlah Kunjungan
Jumlah Kunjungan
Frequency Percent
Valid Percent Cumulative
Percent Valid
2 kali 75
100,0 100,0
100,0
2. Frekuensi jawaban responden Frekuensi Jawaban Responden Atas Variabel Lokasi X
P1
Frequency Percent
Valid Percent Cumulative Percent
Valid 4
11 14,7
14,7 14,7
5 64
85,3 85,3
100,0 Total
75 100,0
100,0
P2
Frequency Percent
Valid Percent Cumulative Percent
Valid 4
16 21,3
21,3 21,3
5 59
78,7 78,7
100,0 Total
75 100,0
100,0
P3
Universitas Sumatera Utara
148
Frequency Percent
Valid Percent Cumulative Percent
Valid 4
5 6,7
6,7 6,7
5 70
93,3 93,3
100,0 Total
75 100,0
100,0
p4
Frequency Percent
Valid Percent Cumulative Percent
Valid 3
2 2,7
2,7 2,7
4 17
22,7 22,7
25,3 5
56 74,7
74,7 100,0
Total 75
100,0 100,0
Frekuensi Jawaban Responden Atas Variabel Bukti Fisik
P5
Frequency Percent
Valid Percent Cumulative Percent
Valid 3
5 6,7
6,7 6,7
4 21
28,0 28,0
34,7 5
49 65,3
65,3 100,0
Total 75
100,0 100,0
P6
Frequency Percent
Valid Percent Cumulative Percent
Valid 4
16 21,3
21,3 21,3
5 59
78,7 78,7
100,0 Total
75 100,0
100,0
P7
Frequency Percent
Valid Percent Cumulative Percent
Universitas Sumatera Utara
149
Valid 3
2 2,7
2,7 2,7
4 10
13,3 13,3
16,0 5
63 84,0
84,0 100,0
Total 75
100,0 100,0
P8
Frequency Percent
Valid Percent Cumulative Percent
Valid 3
7 9,3
9,3 9,3
4 21
28,0 28,0
37,3 5
47 62,7
62,7 100,0
Total 75
100,0 100,0
Frekuensi Jawaban Responden Atas Variabel Kehandalan
P9
Frequency Percent
Valid Percent Cumulative Percent
Valid 4
13 17,3
17,3 17,3
5 62
82,7 82,7
100,0 Total
75 100,0
100,0
P10
Frequency Percent
Valid Percent Cumulative Percent
Valid 3
1 1,3
1,3 1,3
4 19
25,3 25,3
26,7 5
55 73,3
73,3 100,0
Total 75
100,0 100,0
P11
Frequency Percent
Valid Percent Cumulative Percent
Universitas Sumatera Utara
150
Valid 3
8 10,7
10,7 10,7
4 27
36,0 36,0
46,7 5
40 53,3
53,3 100,0
Total 75
100,0 100,0
Frekuensi Jawaban Responden Atas Variabel Daya Tanggap
P12
Frequency Percent
Valid Percent Cumulative Percent
Valid 3
4 5,3
5,3 5,3
4 23
30,7 30,7
36,0 5
48 64,0
64,0 100,0
Total 75
100,0 100,0
P13
Frequency Percent
Valid Percent Cumulative Percent
Valid 3
4 5,3
5,3 5,3
4 26
34,7 34,7
40,0 5
45 60,0
60,0 100,0
Total 75
100,0 100,0
P14
Frequency Percent
Valid Percent Cumulative Percent
Valid 3
5 6,7
6,7 6,7
4 23
30,7 30,7
37,3 5
47 62,7
62,7 100,0
Total 75
100,0 100,0
Frekuensi Jawaban Responden Atas Variabel Jaminan
Universitas Sumatera Utara
151
P15
Frequency Percent
Valid Percent Cumulative Percent
Valid 4
12 16,0
16,0 16,0
5 63
84,0 84,0
100,0 Total
75 100,0
100,0
P16
Frequency Percent
Valid Percent Cumulative Percent
Valid 3
2 2,7
2,7 2,7
4 11
14,7 14,7
17,3 5
62 82,7
82,7 100,0
Total 75
100,0 100,0
P17
Frequency Percent
Valid Percent Cumulative Percent
Valid 3
2 2,7
2,7 2,7
4 28
37,3 37,3
40,0 5
45 60,0
60,0 100,0
Total 75
100,0 100,0
Frekuensi Jawaban Responden Atas Variabel Empati
P18
Frequency Percent
Valid Percent Cumulative Percent
Valid 2
3 4,0
4,0 4,0
3 6
8,0 8,0
12,0 4
15 20,0
20,0 32,0
5 51
68,0 68,0
100,0 Total
75 100,0
100,0
Universitas Sumatera Utara
152
P19
Frequency Percent
Valid Percent Cumulative Percent
Valid 4
11 14,7
14,7 14,7
5 64
85,3 85,3
100,0 Total
75 100,0
100,0
P20
Frequency Percent
Valid Percent Cumulative Percent
Valid 3
2 2,7
2,7 2,7
4 33
44,0 44,0
46,7 5
40 53,3
53,3 100,0
Total 75
100,0 100,0
Frekuensi Jawaban Responden Atas Variabel Kepuasan Pelanggan
P21
Frequency Percent
Valid Percent Cumulative Percent
Valid 4
22 29,3
29,3 29,3
5 53
70,7 70,7
100,0 Total
75 100,0
100,0
P22
Frequency Percent
Valid Percent Cumulative Percent
Valid 4
17 22,7
22,7 22,7
5 58
77,3 77,3
100,0 Total
75 100,0
100,0
Universitas Sumatera Utara
153
P23
Frequency Percent
Valid Percent Cumulative Percent
Valid 4
18 24,0
24,0 24,0
5 57
76,0 76,0
100,0 Total
75 100,0
100,0
P24
Frequency Percent
Valid Percent Cumulative Percent
Valid 4
17 22,7
22,7 22,7
5 58
77,3 77,3
100,0 Total
75 100,0
100,0
Frekuensi Jawaban Responden Atas Variabel Loyalitas Pelanggan
P25
Frequency Percent
Valid Percent Cumulative Percent
Valid 4
20 26,7
26,7 26,7
5 55
73,3 73,3
100,0 Total
75 100,0
100,0
P26
Frequency Percent
Valid Percent Cumulative Percent
Valid 4
1 1,3
1,3 1,3
5 74
98,7 98,7
100,0 Total
75 100,0
100,0
P27
Universitas Sumatera Utara
154
Frequency Percent
Valid Percent Cumulative Percent
Valid 4
22 29,3
29,3 29,3
5 53
70,7 70,7
100,0 Total
75 100,0
100,0 P28
Frequency Percent
Valid Percent Cumulative Percent
Valid 4
23 30,7
30,7 30,7
5 52
69,3 69,3
100,0 Total
75 100,0
100,0
Universitas Sumatera Utara
155
LAMPIRAN 6 UJI ASUMSI KLASIK
1. UJI ASUMSI KLASIK PERSAMAAN I A. Uji Normalitas
