13
Indicator Protocols Set: HR
IP
Version 3.1
HR11 Number of grievances related
to human rights iled, addressed, and resolved through formal grievance
mechanisms.
1. Relevance
Disputes over the human rights impact of an organization’s operations and decisions may occur.
Efective grievance mechanisms play an important role in the successful protection of human rights.
2. Compilation
2.1 Identify existing formal organizational grievance
mechanisms. 2.2
Report the total number of grievances related to human rights iled through formal organizational
grievance mechanisms during the reporting period.
2.3 Report the total number of addressed grievances
related to human rights from those iled in the reporting period, broken down by:
• Internal Stakeholders; • External stakeholders; and
• Gender, minority group membership and other indicators of diversity for grievances iled by
an individual or group of people and not an organization.
2.4 Report the total number of resolved grievances
related to human rights from those iled in the reporting period, broken down by:
• Internal Stakeholders; • External stakeholders; and
• Gender, minority group membership and other indicators of diversity for grievances iled by
an individual or group of people and not an organization.
2.5 Report the total number of grievances related
to human rights addressed and resolved during the reporting period that were iled before the
reporting period, broken down by: • Internal Stakeholders;
• External stakeholders; and • Gender, minority group membership and other
indicators of diversity for grievances iled by an individual or group of people and not an
organization.
3. Deinitions Grievance mechanisms
A system consisting of speciied procedures, roles and rules for methodically addressing complaints as well as
resolving disputes. Grievance mechanisms are expected to be legitimate, accessible, predictable, equitable,
rights-compatible, clear and transparent and based on dialogue and mediation.
4. Documentation
Potential information sources include the reporting organization’s legal, compliance, and human resources
departments.
5. References
None.
1
Indicator Protocols Set: SO
IP
Version 3.1. Version 3.1
IP
Indicator Protocols Set Society SO
© 2000-2011 GRI
© 2000-2011 GRI Version 3.1
1
Indicator Protocols Set: SO
IP
Version 3.1.
Society Performance Indicators
Aspect: Local Communities
C ORE
SO1 Percentage of operations with implemented
local community engagement, impact assessments, and development programs.
C ORE
S09 Operations with signiicant potential or actual negative impacts on local communities.
C ORE
SO10 Prevention and mitigation measures implemented in operations with signiicant
potential or actual negative impacts on local communities.
Aspect: Corruption
C ORE
SO2 Percentage and total number of business
units analyzed for risks related to corruption.
C ORE
SO3 Percentage of employees trained in
organization’s anti-corruption policies and procedures.
C ORE
SO4 Actions taken in response to incidents of
corruption.
Aspect: Public Policy
C ORE
SO5 Public policy positions and participation in
public policy development and lobbying.
ADD
SO6 Total value of inancial and in-kind
contributions to political parties, politicians, and related institutions by country.
Aspect: Anti-Competitive Behavior
ADD
SO7 Total number of legal actions for anti-
competitive behavior, anti-trust, and monopoly practices and their outcomes.
Aspect: Compliance
C ORE
SO8 Monetary value of signiicant ines and total
number of non-monetary sanctions for non- compliance with laws and regulations.
2
Indicator Protocols Set: SO
IP
© 2000-2011 GRI
Relevance
The categories of Labor, Human Rights, and Product Responsibility address social impacts associated with
speciic stakeholder groups such as employees or customers. However, the social impacts of organizations
are also linked to interactions with market structures and social institutions that establish the social environment
within which stakeholder groups interact. These interactions, as well as the organization’s approach to
dealing with social groups such as communities, represent an important component of sustainability performance.
The Society Performance Indicators therefore focus on the impacts organizations have on the communities in which
they operate, and how the organization’s interactions with other social institutions are managed and mediated. In
particular, information is sought on bribery and corruption, involvement in public policy-making, monopoly practices,
and compliance with laws and regulations other than labor and environmental.
Deinitions
Corruption
Corruption is ‘the abuse of entrusted power for private gain’
1
and can be instigated by individuals in the public or private sector. It is interpreted here to include such corrupt
practices as bribery, fraud, extortion, collusion, conlict of interest, and money laundering. In this context, it includes
an ofer or receipt of any gift, loan, fee, reward, or other advantage to or from any person as an inducement to do
something that is dishonest, illegal, or a breach of trust in the conduct of the enterprise’s business.
2
This may include gifts other than money, such as free goods and holidays,
or special personal services provided for the purpose of, or liable to result in, an improper advantage or that may
result in moral pressure to receive such an advantage.
Local Community
Persons or groups of people living andor working in any areas that are economically, socially or environmentally
impacted positively or negatively by the organization’s operations. The local community can range from
people living adjacent to operations through to isolated settlements at a distance from operations that may
experience the impacts of these operations.
Operation
A single location used by an organization for the production, storage andor distribution of its goods
and services, or for administrative purposes e.g., oice. Within a single operation, there may be multiple
production lines, warehouses, or other activities. For example, a single factory may be used for multiple
products or a single retail outlet may contain several diferent retail operations that are owned or managed by
the reporting organization.
Vulnerable Groups
A vulnerable group is a set or subset of people with some speciic physical, social, political, or economic
condition or characteristic that places the group at a higher risk of sufering a burden, or at a risk of sufering
a disproportionate burden of the social, economic or environmental impacts of an organization’s operations.
Vulnerable groups may include, but are not limited to, children and youth, the elderly, people with
disabilities, ex-combatants, the internally displaced, refugees or returning refugees, HIVAIDS- afected
households, indigenous peoples, and ethnic minorities. Vulnerabilities and impacts may difer by gender.
General References
• Inter-American Convention Against Corruption, 1996.
• OECD Guidelines for Multinational Enterprises,
Revision 2000. •
OECD Convention on Combating Bribery of Foreign Public Oicials in International
Business Transactions, 1997.
• OECD Principles of Corporate Governance, 2004.
• Stakeholder Engagement: A Good Practice
Handbook For Companies Doing Business In Emerging Markets, IFC, 2007.
• United Nations Convention Against Corruption, 2003.
1
Transparency International
2
These definitions are based on ‘Business Principles for Countering Bribery’ which have been developed through a project managed
by Transparency International.
3
Indicator Protocols Set: SO
IP
Version 3.1.
So1
Percentage of operations with implemented local community
engagement, impact assessments, and development programs.
1. Relevance