Deinitions Grievance mechanisms Documentation References

13 Indicator Protocols Set: HR IP Version 3.1 HR11 Number of grievances related to human rights iled, addressed, and resolved through formal grievance mechanisms.

1. Relevance

Disputes over the human rights impact of an organization’s operations and decisions may occur. Efective grievance mechanisms play an important role in the successful protection of human rights.

2. Compilation

2.1 Identify existing formal organizational grievance mechanisms. 2.2 Report the total number of grievances related to human rights iled through formal organizational grievance mechanisms during the reporting period. 2.3 Report the total number of addressed grievances related to human rights from those iled in the reporting period, broken down by: • Internal Stakeholders; • External stakeholders; and • Gender, minority group membership and other indicators of diversity for grievances iled by an individual or group of people and not an organization. 2.4 Report the total number of resolved grievances related to human rights from those iled in the reporting period, broken down by: • Internal Stakeholders; • External stakeholders; and • Gender, minority group membership and other indicators of diversity for grievances iled by an individual or group of people and not an organization. 2.5 Report the total number of grievances related to human rights addressed and resolved during the reporting period that were iled before the reporting period, broken down by: • Internal Stakeholders; • External stakeholders; and • Gender, minority group membership and other indicators of diversity for grievances iled by an individual or group of people and not an organization.

3. Deinitions Grievance mechanisms

A system consisting of speciied procedures, roles and rules for methodically addressing complaints as well as resolving disputes. Grievance mechanisms are expected to be legitimate, accessible, predictable, equitable, rights-compatible, clear and transparent and based on dialogue and mediation.

4. Documentation

Potential information sources include the reporting organization’s legal, compliance, and human resources departments.

5. References

None. 1 Indicator Protocols Set: SO IP Version 3.1. Version 3.1 IP Indicator Protocols Set Society SO © 2000-2011 GRI © 2000-2011 GRI Version 3.1 1 Indicator Protocols Set: SO IP Version 3.1. Society Performance Indicators Aspect: Local Communities C ORE SO1 Percentage of operations with implemented local community engagement, impact assessments, and development programs. C ORE S09 Operations with signiicant potential or actual negative impacts on local communities. C ORE SO10 Prevention and mitigation measures implemented in operations with signiicant potential or actual negative impacts on local communities. Aspect: Corruption C ORE SO2 Percentage and total number of business units analyzed for risks related to corruption. C ORE SO3 Percentage of employees trained in organization’s anti-corruption policies and procedures. C ORE SO4 Actions taken in response to incidents of corruption. Aspect: Public Policy C ORE SO5 Public policy positions and participation in public policy development and lobbying. ADD SO6 Total value of inancial and in-kind contributions to political parties, politicians, and related institutions by country. Aspect: Anti-Competitive Behavior ADD SO7 Total number of legal actions for anti- competitive behavior, anti-trust, and monopoly practices and their outcomes. Aspect: Compliance C ORE SO8 Monetary value of signiicant ines and total number of non-monetary sanctions for non- compliance with laws and regulations. 2 Indicator Protocols Set: SO IP © 2000-2011 GRI Relevance The categories of Labor, Human Rights, and Product Responsibility address social impacts associated with speciic stakeholder groups such as employees or customers. However, the social impacts of organizations are also linked to interactions with market structures and social institutions that establish the social environment within which stakeholder groups interact. These interactions, as well as the organization’s approach to dealing with social groups such as communities, represent an important component of sustainability performance. The Society Performance Indicators therefore focus on the impacts organizations have on the communities in which they operate, and how the organization’s interactions with other social institutions are managed and mediated. In particular, information is sought on bribery and corruption, involvement in public policy-making, monopoly practices, and compliance with laws and regulations other than labor and environmental. Deinitions Corruption Corruption is ‘the abuse of entrusted power for private gain’ 1 and can be instigated by individuals in the public or private sector. It is interpreted here to include such corrupt practices as bribery, fraud, extortion, collusion, conlict of interest, and money laundering. In this context, it includes an ofer or receipt of any gift, loan, fee, reward, or other advantage to or from any person as an inducement to do something that is dishonest, illegal, or a breach of trust in the conduct of the enterprise’s business. 2 This may include gifts other than money, such as free goods and holidays, or special personal services provided for the purpose of, or liable to result in, an improper advantage or that may result in moral pressure to receive such an advantage. Local Community Persons or groups of people living andor working in any areas that are economically, socially or environmentally impacted positively or negatively by the organization’s operations. The local community can range from people living adjacent to operations through to isolated settlements at a distance from operations that may experience the impacts of these operations. Operation A single location used by an organization for the production, storage andor distribution of its goods and services, or for administrative purposes e.g., oice. Within a single operation, there may be multiple production lines, warehouses, or other activities. For example, a single factory may be used for multiple products or a single retail outlet may contain several diferent retail operations that are owned or managed by the reporting organization. Vulnerable Groups A vulnerable group is a set or subset of people with some speciic physical, social, political, or economic condition or characteristic that places the group at a higher risk of sufering a burden, or at a risk of sufering a disproportionate burden of the social, economic or environmental impacts of an organization’s operations. Vulnerable groups may include, but are not limited to, children and youth, the elderly, people with disabilities, ex-combatants, the internally displaced, refugees or returning refugees, HIVAIDS- afected households, indigenous peoples, and ethnic minorities. Vulnerabilities and impacts may difer by gender. General References • Inter-American Convention Against Corruption, 1996. • OECD Guidelines for Multinational Enterprises, Revision 2000. • OECD Convention on Combating Bribery of Foreign Public Oicials in International Business Transactions, 1997. • OECD Principles of Corporate Governance, 2004. • Stakeholder Engagement: A Good Practice Handbook For Companies Doing Business In Emerging Markets, IFC, 2007. • United Nations Convention Against Corruption, 2003. 1 Transparency International 2 These definitions are based on ‘Business Principles for Countering Bribery’ which have been developed through a project managed by Transparency International. 3 Indicator Protocols Set: SO IP Version 3.1. So1 Percentage of operations with implemented local community engagement, impact assessments, and development programs.

1. Relevance