56 clients
’ statements in the open typed questionnaires question number 32 where nearly all of clients perceived that the SPD students
’ teaching skills and services were satisfying. They perceived the SPD students are ready to be the real teachers
in the future because they already have good ability and skill, they reflect good characteristics, and they have good attitudes and manners, and many others.
Those teaching skills will assist clients to reach every single learning objective and goal. It is also can be stated that the clients students had succeeded in the
learning process and improved their English skills.
2. Teachers’ Characteristics
The second part discussed the SPD students ’ characteristics in the classroom.
It is stated that there are many teacher characteristic in the classroom. In this study the researcher chose some teacher characteristics to be put in the questionnaire.
The characteristics were discussed by looking at the following table.
Table 4.6. Clients’ Perceptions on SPD Students’ Characteristics
No. Statement
SD D
A SA
28. The SPD students were attentive, caring and friendly.
1,51 1
59,09 39
39,39 26
29. The SPD students were enthusiastic in teaching the materials.
4,54 3
54,54 36
40,91 27
57 30. The SPD students were humorous,
having good attitudes and fun. 1,51
1 9,09
6 65,15
43 24,24
16
From the data percentage in the table above, the researcher chose three teachers’ characteristics. The researcher found that those three characteristics are
the most visible characteristics that clients are able to see it clearly. The first characteristic is about SPD students
’ ability to give attention and caring to clients in friendly ways. Almost all of the clients had good perceptions on the first
statement on SPD students ’ characteristics. There were 59.09 of the clients who
agreed with the statement and 39.39 of the clients who strongly agreed with the statement. It showed that the SPD students were always attentive, caring and
friendly to clients. This characteristic is important because if clients feel that their teachers really care about each of them, clients will be happy and motivated. They
will follow the learning process enthusiastically because every step they will take, every progress they will have, the SPD students will always give their best
attention to clients. Good teachers must be care about their students . Burden and Byrd 2010 stated that if the teachers show that they care about each of their
students, students will feel valued and tend to be more actively involved in the classroom. Students, whoever they are, will always want their teachers to consider
them both, as learners and people Perry, Turner Meyer 2006, p. 341. If the teachers do not care about their students, students will feel neglected and they will
consider themselves as ‘nobody’ in the class. These negative feelings can lead students to failure Noblit, Rogers McCadden, 1995 p. 683. Being friendly is
another way to show affection and patience to clients. SPD students ’ with this
58 characteristic will be easier to gain clients
’ attention. Clients will be very happy and motivated because they will learn with SPD students who are willingly to be
their friends as well. This means that clients are able to express everything freely since they are not intimidated by a figure of scary and boring teacher, and of
course it will bring a good relationship between clients and SPD students. The second characteristic is about the SPD students
’ enthusiasm in teaching clients. Being enthusiastic in the class when delivering the materials, the
SPD students will also deliver positive energy and spirit to clients. Clients will unconsciously take the positive energy and feel the same way as what the SPD
students do. Being enthusiastic when teaching the materials shows that the SPD students are also interested in the materials. This attitude encourages students to
be more excited about the materials they will learn Khauchak Eggen, 2011. This positive energy from the SPD students was certainly felt by clients since
there were 54.54 of the clients who agreed with the statement and 40.91 of the clients who strongly agreed with the statement. There were more than 90 of the
clients perceived that the SPD students were always enthusiastic in teaching clients. Teache
rs’ enthusiasm in the class is believed to be an important aspect of students’ achievements and engagement in the learning process Borich, 1996. In
this study, the SPD students succeed to maintain clients ’ excitement on the
materials as well as clients ’ engagement in the learning process. In other words,
the SPD students succeed to give clients better experience in learning. The last characteristic is about SPD students
’ attitudes in the classroom. Ryan and Cooper 1984 stated that teachers’ characteristics are the most
59 important factors which can support the learning effectively. Being a humorous
and fun teacher is two of some characteristics that SPD students should have and SPD students with those good characteristics will be more successful than those
with lack of those characteristics. While looking at the study, the clients perceived that almost all of the SPD students were humorous, fun and performed good
attitudes on clients. It is shown in the table that 65.15 of the clients agreed with the statement and 24.24 of the clients strongly agreed with the statement. Ryan
and Cooper 1984 also stated that most of all educators agree that teachers’ attitudes are an important aspect in the teaching and learning process.
60
CHAPTER V CONCLUSIONS AND RECOMMENDATIONS
