22 involving the students, 5 Recognize student behavior responses during the
learning process, and 6 Use certain media to support learning.
5. The overview of Service Program Design SPD course
As stated before that according to Buku Panduan Akademik 2006, p. 99, SPD or Service Program Design Course KPE 477 is a course where the students
are trained to have the ability to understand how to have a good habit in the working world, how to design a proposal, and how to market the program
proposed. The main activity of the course in every week is lecturing on the value of how to be a good person in the working world. There are many other activities
in the classroom including the assignments, and the final project or the final assignment is to have the clients for students to sell their service program.
In the very beginning step, the students must make a proposal of their own company; they have to explain what program they want to offer. Students must
advertise or propose their program in the form of proposals to some clients in the real companies after making the proposals. The next step is they will have their
own deal on everything related to the course including the fee. After they have the deal, they will have to make a Memorandum of Understanding as the formal
agreement between two parties. Finally, they will begin their service program in English course to teach the clients. And if all the teaching-learning process has
done, they have to make a report on what they have done in the teaching practice to the lecturer. It has been clear that this is where the students are required to be
the real professionals. They have to obey the official agreement or they will deal
23 with the law. This could discourage students because they are on their own and
they will have to manage and undergo their own policies. Even though the SPD students generally have the clients from many different companies, in the
academic year of 20112012 they had the opportunity to teach students from non- English department study programs. Regarding the fact that students from non-
English department study programs must follow the English proficiency test of TKBI
Tes Kemampuan Bahasa Inggris; those students need to learn English as the preparation before doing the TKBI test.
B. Theoretical Framework
After having the theoretical description, the researcher gives further explanation of the theoretical framework on how the problems of the study will be
solved. Since this study is aimed to investigate clients’ perceptions on SPD
students teaching skills, the researcher used the term perception as Bootzin et al. 1983
has claimed that experience and expectation shaping someone’s perception on his sensory events. This research emphasizes clients’ experience in following
the English course as their sensory events which creating their perceptions. Based on the c
lients’ experience, the researcher is able to have the concrete sight of how the clients’ perceived their teachers SPD students. The research also uses the
statement from Mouly 1973; saying that people might have different perceptions toward the same thing even they have experienced the same event, as the
consideration of having diverse data. In obtaining clients’ perceptions on SPD
students’ teaching skill, the researcher also considers some factors influencing
