Multiple Regression Test Hypothesis Test

62 Taxation Information System SIP was developed into an Integrated Taxation Administration System SAPT controlled by the case management in the monitoring systems of taxation administration process refering to the automation of office including services, supervision of executor and reporting designed in accordance with the legislation in force. d Routine monitoring through taxpayer ’s account Transparency of service and fulfillment of taxation obligations of Taxpayer are supported with the Taxpayers Account that serves to record automatically any changes that occur to the rights and obligations, objection, balance transfer, notification letter, and other tax documents to ease oversight of tax rights and obligations for each taxpayer. e Supervisory Service And Inspection Lines Setting performance standards and taxation services, implementing a code of ethics of Civil Servants for tax employees and the establishment of Code of Ethic Committee and cooperation with National Ombudsmen Committee increasingly complement surveillance device of service and inspection. In the questionnaire, there are 4 main points of questions and measured using interval scale. 63

b. Organizational Procedures

a One Door Service, Account Representative The appointment of the Account Representative is responsible specifically to serve and supervise the administration of taxation of some taxpayer by developing the concept of one door services, so it can reduce the critical interface between taxpayer and tax officer who likely can lead to negative excesses. Account Representative also handles exemption certificate, tax deposit balance transfer, ruling and publishing legal product. b Simplification of administrative procedure and increased of time and service quality standards and tax inspection Activities performed include: i simplifying the notification letterSPT, ii accelerate the process of resolving the objections and appeals of tax products, iii reinforcement of the Taxpayer, iv review the criteria of levied taxpayer to reduce he request for restitution, v reviewing the obligation of inspection upon each Annual Tax Overpayment Letter SPT LB and speed up the restitution of the Annual Tax Overpayment Letter SPT LB that is at low risk, vi the centralization of value added tax VAT. In the questionnaire, there are 9 questions and measured using interval scale.