Pengaruh Kualitas Kehidupan Kerja Terhadap Organizational Citizenship Behavior (OCB) Pada Pegawai PT. Kereta Api Indonesia (Persero) Divisi Regional I Sumatera Utara
DAFTAR PUSTAKA
Aini, F. A. F. (2012). Hubungan kualitas interaksi atasan-bawahan dan quality of
work life dengan organizational citizenship behavior pegawai PT. Air
mancur palur anyar. Skripsi Program Studi Fakultas Kedokteran
Universitas Sebelas Maret.
Andriani, G., Djalali, M. A., & Sofiah, D. (2012). Organizational citizenship
behavior dan kepuasan kerja pada pegawai. Jurnal Penelitian Psikologi
Vol.03 No.01.
Arikunto, S. (2010). Prosedur penelitian suatu pendekatan praktik. Jakarta:
Rineka Cipta.
Azwar, S. (2012). Penyusunan skala psikologi edisi 2. Yogyakarta: Pustaka
Pelajar.
Cascio, W. F. (2003). Managing human resources: Productivity, quality of work
life, profit, sixth edition. New York: McGraw-Hill.
Cascio, W. F. (2006). Managing human resources: Productivity, quality of work
life, profit, seventh edition. Colorado: McGraw-Hill
Dessler, G. (1992). Human resource management, tenth edition. New Jersey:
Prentice Hall.
Field, A. (2009). Discovering statistics using spss. 3th ed. London: SAGE
Publications Ltd.
George, J., & Brief, A. (1992). Feeling good–doing good: A conceptual analysis
of the mood at work–organizational spontaneity relationship. Psychology
Bulletin, Vol.76: 310-329.
Gibson, J., & Robert, J. (2006). Organizations: Behavior, structure, and
procesess. 12th ed. New York: McGraw-Hill.
Hadi, S. (2000). Methodology research jilid I, II, III, & IV. Yogyakarta: Andi
Offset.
Harahap, J. K. N. (2014). Pengaruh kualitas kehidupan kerja terhadap
organizational citizenship behavior pada pegawai PT. Pelabuhan Indonesia I
Cabang Belawan. Skripsi. Fakultas Psikologi Universitas Sumatera Utara.
Husnawati, A. (2006). Analisis pengaruh kualitas kehidupan kerja terhadap
kinerja pegawai dengan komitmen dan kepuasan kerja sebagai intervening
variabel (Studi pada perum pegadaian kanwil VI Semarang). Tesis. Pasca
Sarjana Universitas Diponegoro Semarang.
60
Universitas Sumatera Utara
Iswadi. (2015). Data Kecelakaan Kereta Api Departemen Perhubungan Republik
Indonesia. Tersedia di http://perkeretapian.dephub.co.id
Jati, A. N. (2013). Kualitas kehidupan kerja dan komitmen organisasional:
Hubungannya dengan organizational citizenship behavior. Kiat BISNIS
Volume 5 No.2 Juni 2013.
Jha, S., & Jha, S. (2010). Determinant of organizational citizenship behavior: A
review of literature. Journal of Management and Public Policy, Vol.1, No.2,
pp. 27-36.
Jelita. (2014). Pengaruh kualitas kehidupan bekerja terhadap organizational
citizenship behavior (ocb) pada pegawai PT. Pelabuhan Indonesia I Cabang
Belawan. Skripsi Fakultas Psikologi Universitas Sumatera Utara.
King, A. S., & Ehrhard, B. J. (1997). Diagnosting organizational commitment :
An employee cohesion exercise. International Journal of Management, 3,
317-325.
Konovsky, M. A., & Pugh S. D. (2002). Citizenship and social exchange.
Academy of Management Journal, 126.
Kossen, S. (1986). Aspek manusiawi dalam organisasi. Edisi 3. Jakarta: Erlangga.
Lau, R. S. M., & May, B. E. (1998). A win-win paradigm for quality of work life
and business performance. Human Resource Development Quartely:
Proquest Psychology Journals.
Lovell, S. E., Kahn, A. S., Anton, J., Davidson, A., Dowling, E., Post, D., &
Mason, C. (1999). Does gender affect the link between organizational
citizenship behavior and performance evaluation?. Sex Roles. Vol.41: 469478.
Lusi, W. (2012). Strategi PT. Kereta Api Indonesia (KAI) dalam meningkatkat
pelayanan transportasi kereta api (Studi kasus di kantor daerah operasi VII
Madiun periode 2009-2011). Jurnal. Universitas Negeri Yogyakarta.
Luthan, F. (1995). Organizational behavior. Seventh Edition. McGraw-Hill, Inc.
Luthans, F. (2006). Perilaku organisasi. Yogyakarta: Penerbit Andi.
Morrow, P. C., & McElroy, J. C. (1987). Work commitment and job satisfaction
over three career stage. Journal of Vocational Behavior. 30, hal: 330-346.
Nawawi, H. (2008). Manajemen sumber daya manusia untuk bisnis yang
kompetitif. Yogyakarta: Gadjah Mada University Press.
61
Universitas Sumatera Utara
Normala & Daud (2010). Investigating the relationship between quality of work
life and organizational commitment among employees in Malaysian Firms.
International Journal of Business and Management, 10, 75-81.
Novliadi, F. (2007). Organizational citizenship behavior pegawai ditinjau dari
persepsi terhadap kualitas interaksi atasan-bawahan dan persepsi terhadap
dukungan organisasional. Program Studi Fakultas Kedokteran, Universitas
Sumatera Utara.
Organ, Podsakoff, & Mackenzie. (2006). Organizational citizenship behavior its
nature, antecendents, and consequences. United States of America: Sage
Publications, Inc.
Papalia, D. E., Olds. S. W., & Feldman, R. D. (2007). Human development 10th
ed. New York: McGraw Hill Companies.
Patil & Prabhuswamy. (2013). Quality of work life – linkage with human. Ijsre
Vol. 1 Issue 3 July 2013 Page 6.
Rayner, J., Lawton, A., & Williams, H. M. (2012). Organizational citizenship
behavior and public service ethos: Whither the organization. The Journal of
Business Ethics.
Richard, L. D. (2003). Management 8th ed. Southwestern: Thomson.
Riggio, R. E. (1990). Introduction to industrial/organizational psychology.
Illinois: Scott, Foresman, and Company.
Robbins, S. P. (2006). Perilaku organisasi. Jakarta: PT. Indeks Kelompok
Gramedia.
Robbins, P. S., & Judge, A. T. (2008). Perilaku organisasi: Organizational
behavior. Edisi 12. Alih Bahasa: Diana Angelica. Jakarta: Salemba Empat.
Shore, L. M., & Wayne, S. J. (1993). Commitment and employee behavior:
comparison of affective commitment and continuance commitment with
perceived organizational support. Journal of Applied Psychology, Vol.
78(5): 774-780.
Sinha, C. (2012). Factors affecting quality of work life: Empirical evidence from
indian organizations. Australian Journal of Business and Management
Research Vol.1, No.11
Sugiyono. (2012). Statistika untuk penelitian. Bandung: Penerbit Alfabeta.
Sweeney, P. D., & McFarlin, D. B. (2002). Organizational behavior: Solution for
management. International Edition. McGraw Hill Inc.
62
Universitas Sumatera Utara
Walton, R. E. (1975). Quality of work life activities: a research agenda. American
Psychological Assosiation, Inc. Journal Proffesional Psychology Vol.11,
No.3
Werther, W. B., & Davis, K. (1996). Human resources and personnel management.
Fourth Edition. Singapore: McGrawHill Book Co.
Yuhans. (2010). Beban Kerja Pegawai Front Liner Kereta Api. Diunduh dari
http://fpks.or.id/2010/10/beban-kerja-front-liner-kereta-api.
Zin, R. M. (2004). Perception of professional engineers toward quality of work
life and organizational commitment a case study. Gadjah Mada
International Journal of Business, 6(3), 323-334.
63
Universitas Sumatera Utara
Aini, F. A. F. (2012). Hubungan kualitas interaksi atasan-bawahan dan quality of
work life dengan organizational citizenship behavior pegawai PT. Air
mancur palur anyar. Skripsi Program Studi Fakultas Kedokteran
Universitas Sebelas Maret.
Andriani, G., Djalali, M. A., & Sofiah, D. (2012). Organizational citizenship
behavior dan kepuasan kerja pada pegawai. Jurnal Penelitian Psikologi
Vol.03 No.01.
Arikunto, S. (2010). Prosedur penelitian suatu pendekatan praktik. Jakarta:
Rineka Cipta.
Azwar, S. (2012). Penyusunan skala psikologi edisi 2. Yogyakarta: Pustaka
Pelajar.
Cascio, W. F. (2003). Managing human resources: Productivity, quality of work
life, profit, sixth edition. New York: McGraw-Hill.
Cascio, W. F. (2006). Managing human resources: Productivity, quality of work
life, profit, seventh edition. Colorado: McGraw-Hill
Dessler, G. (1992). Human resource management, tenth edition. New Jersey:
Prentice Hall.
Field, A. (2009). Discovering statistics using spss. 3th ed. London: SAGE
Publications Ltd.
George, J., & Brief, A. (1992). Feeling good–doing good: A conceptual analysis
of the mood at work–organizational spontaneity relationship. Psychology
Bulletin, Vol.76: 310-329.
Gibson, J., & Robert, J. (2006). Organizations: Behavior, structure, and
procesess. 12th ed. New York: McGraw-Hill.
Hadi, S. (2000). Methodology research jilid I, II, III, & IV. Yogyakarta: Andi
Offset.
Harahap, J. K. N. (2014). Pengaruh kualitas kehidupan kerja terhadap
organizational citizenship behavior pada pegawai PT. Pelabuhan Indonesia I
Cabang Belawan. Skripsi. Fakultas Psikologi Universitas Sumatera Utara.
Husnawati, A. (2006). Analisis pengaruh kualitas kehidupan kerja terhadap
kinerja pegawai dengan komitmen dan kepuasan kerja sebagai intervening
variabel (Studi pada perum pegadaian kanwil VI Semarang). Tesis. Pasca
Sarjana Universitas Diponegoro Semarang.
60
Universitas Sumatera Utara
Iswadi. (2015). Data Kecelakaan Kereta Api Departemen Perhubungan Republik
Indonesia. Tersedia di http://perkeretapian.dephub.co.id
Jati, A. N. (2013). Kualitas kehidupan kerja dan komitmen organisasional:
Hubungannya dengan organizational citizenship behavior. Kiat BISNIS
Volume 5 No.2 Juni 2013.
Jha, S., & Jha, S. (2010). Determinant of organizational citizenship behavior: A
review of literature. Journal of Management and Public Policy, Vol.1, No.2,
pp. 27-36.
Jelita. (2014). Pengaruh kualitas kehidupan bekerja terhadap organizational
citizenship behavior (ocb) pada pegawai PT. Pelabuhan Indonesia I Cabang
Belawan. Skripsi Fakultas Psikologi Universitas Sumatera Utara.
King, A. S., & Ehrhard, B. J. (1997). Diagnosting organizational commitment :
An employee cohesion exercise. International Journal of Management, 3,
317-325.
Konovsky, M. A., & Pugh S. D. (2002). Citizenship and social exchange.
Academy of Management Journal, 126.
Kossen, S. (1986). Aspek manusiawi dalam organisasi. Edisi 3. Jakarta: Erlangga.
Lau, R. S. M., & May, B. E. (1998). A win-win paradigm for quality of work life
and business performance. Human Resource Development Quartely:
Proquest Psychology Journals.
Lovell, S. E., Kahn, A. S., Anton, J., Davidson, A., Dowling, E., Post, D., &
Mason, C. (1999). Does gender affect the link between organizational
citizenship behavior and performance evaluation?. Sex Roles. Vol.41: 469478.
Lusi, W. (2012). Strategi PT. Kereta Api Indonesia (KAI) dalam meningkatkat
pelayanan transportasi kereta api (Studi kasus di kantor daerah operasi VII
Madiun periode 2009-2011). Jurnal. Universitas Negeri Yogyakarta.
Luthan, F. (1995). Organizational behavior. Seventh Edition. McGraw-Hill, Inc.
Luthans, F. (2006). Perilaku organisasi. Yogyakarta: Penerbit Andi.
Morrow, P. C., & McElroy, J. C. (1987). Work commitment and job satisfaction
over three career stage. Journal of Vocational Behavior. 30, hal: 330-346.
Nawawi, H. (2008). Manajemen sumber daya manusia untuk bisnis yang
kompetitif. Yogyakarta: Gadjah Mada University Press.
61
Universitas Sumatera Utara
Normala & Daud (2010). Investigating the relationship between quality of work
life and organizational commitment among employees in Malaysian Firms.
International Journal of Business and Management, 10, 75-81.
Novliadi, F. (2007). Organizational citizenship behavior pegawai ditinjau dari
persepsi terhadap kualitas interaksi atasan-bawahan dan persepsi terhadap
dukungan organisasional. Program Studi Fakultas Kedokteran, Universitas
Sumatera Utara.
Organ, Podsakoff, & Mackenzie. (2006). Organizational citizenship behavior its
nature, antecendents, and consequences. United States of America: Sage
Publications, Inc.
Papalia, D. E., Olds. S. W., & Feldman, R. D. (2007). Human development 10th
ed. New York: McGraw Hill Companies.
Patil & Prabhuswamy. (2013). Quality of work life – linkage with human. Ijsre
Vol. 1 Issue 3 July 2013 Page 6.
Rayner, J., Lawton, A., & Williams, H. M. (2012). Organizational citizenship
behavior and public service ethos: Whither the organization. The Journal of
Business Ethics.
Richard, L. D. (2003). Management 8th ed. Southwestern: Thomson.
Riggio, R. E. (1990). Introduction to industrial/organizational psychology.
Illinois: Scott, Foresman, and Company.
Robbins, S. P. (2006). Perilaku organisasi. Jakarta: PT. Indeks Kelompok
Gramedia.
Robbins, P. S., & Judge, A. T. (2008). Perilaku organisasi: Organizational
behavior. Edisi 12. Alih Bahasa: Diana Angelica. Jakarta: Salemba Empat.
Shore, L. M., & Wayne, S. J. (1993). Commitment and employee behavior:
comparison of affective commitment and continuance commitment with
perceived organizational support. Journal of Applied Psychology, Vol.
78(5): 774-780.
Sinha, C. (2012). Factors affecting quality of work life: Empirical evidence from
indian organizations. Australian Journal of Business and Management
Research Vol.1, No.11
Sugiyono. (2012). Statistika untuk penelitian. Bandung: Penerbit Alfabeta.
Sweeney, P. D., & McFarlin, D. B. (2002). Organizational behavior: Solution for
management. International Edition. McGraw Hill Inc.
62
Universitas Sumatera Utara
Walton, R. E. (1975). Quality of work life activities: a research agenda. American
Psychological Assosiation, Inc. Journal Proffesional Psychology Vol.11,
No.3
Werther, W. B., & Davis, K. (1996). Human resources and personnel management.
Fourth Edition. Singapore: McGrawHill Book Co.
Yuhans. (2010). Beban Kerja Pegawai Front Liner Kereta Api. Diunduh dari
http://fpks.or.id/2010/10/beban-kerja-front-liner-kereta-api.
Zin, R. M. (2004). Perception of professional engineers toward quality of work
life and organizational commitment a case study. Gadjah Mada
International Journal of Business, 6(3), 323-334.
63
Universitas Sumatera Utara