User Stories Requirement Gathering

h. System Services

In terms of system services, these applications generate accurate information for consideration and evaluation, giving ease of use of the system operational.

i. Alternative

Development alternatives that can be done include the development by utilizing a different framework.

4.3 Requirement Gathering

4.3.1 User Stories

In this step the writer will introduce you with the students of UIN Syarif Hidayatullah Jakarta whose are the main user of the certificate vending machine, interview with them, make a question sheet and checklist for the students to answer the following question whether they need the certificate vending machine as their facility for printing letters and documents for their bureaucratic. Instead of taking students thoughts revenue the writer also focus to the dean of the faculties in UIN Syarif Hidayatulla, from them the writer has interviewed with Kepala BIRO Administration UMUM Prof Dr Abdul Shomad, Pembantu Rektor BID. Academic Prof Dr Moh. Matsna HS Pembantu Rektor Bidang Kemahasiswaan Prof Dr. Ahmad Thib Raya, Dekan: Dr. Wahid Hasyim, M0A and Pembantu Dekan Bidang Admimistrasi Umum : Dr. Parlindungan Siregar, M.Ag from Adab and Humaniora faculty, Pembantu Dekan Bidang Admimistrasi Umum: Dr. Jaenal Aripini, MAg from Syariah and Hukum faculty, Pembantu Dekan Bidang Akademik: Drs. Wahidin Saputra, M.Ag and Pembantu Dekan Bidang Admimistrasi Umum : Drs. H. Mahmud Jalal, MA from Ilmu Dakwah and Ilmu Communication faculty, Dekan: Prof. Dr. Abdul Hamid, MS and Pembantu Dekan Bidang Kemahasiswaan : Herni Ali HT, SE, MM. from Economy and Business faculty, Dekan : Dr. Ir. Syopiansyah Jaya Putra, M.Sis and Pembantu Dekan Bidang Akademik: Dr. Agus Salim, M.Si, from Science and Technology. Students as End users have more powerful ideas, because UIN University Jakarta and every organization almost depend on its End users, for UIN also students are the end users and their ideas are important. From one hundred fifty students that the writer has interview with them in here we just bring forty of their ides. In this process the writer will match the students from their field in UIN University state Jakarta, and from each field bring some ideas. Official stuff of the UIN where some of them was agree with developing of this system and others were not. The writer in this step will explain about the thoughts revenue of each Authority in UIN Syarif Hidayatullah Jakarta.

1. Printing letters of UIN Surat-surat UIN

Printing letters of UIN Students Table 4.1 index card CVM Development General Students Project : CVM Development in Smart Card Date of interview : 25 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Student of UIN.General Summary : ” Me as Student of UIN agree with establishing CVM “ No. Description 1. Making a letter at UIN never require long time. 2. I need the fast access and print for the College Certificate, Surat legalisir ijaza and transkip Nilai 3. If there is payment for printing letters, I would like to pay for printing them 4. I am disagree with printing manual, because it’s take long time Table 4.2 index card CVM Development Information System Project : CVM Development in Smart Card Date of interview : 25 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Student of UIN Information System. Summary : ”CVM should establish and cover all the letters of UIN for print “ No. Description

1. Making a letter at UIN require relatively a long time.

2. I need better access for achieving the letters. 3. If there is payment for printing letters, I would like to pay for printing them 4. Better access to College Certificate, Kartu Hasil Studi, transkip Nilai, surat riset, surat pkl, surat sk pembimbing, surat kkn. 5. I am disagree with printing manual, because it’s take long time Table 4.3 index card CVM Development kesejahteraan social Project : CVM Development in Smart Card Date of interview: 25 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Student of UIN kesejahteraan social. Summary :”as students of UIN I am agree with establishing the CVM as soon as possible “ No. Description 1. Making a letter at UIN never requires long time. 2. I need better access for achieving the letters. 3. If there is payment for printing letters, I would like to pay for printing them 4. Can print College Certificate, Kartu Hasil Studi, transkip Nilai, surat riset, surat pkl, surat sk pembimbing, surat kkn. 5. I am disagree with printing manual, because it’s take long time Table 4.4 index card CVM Development English Language Field Project : CVM Development in Smart Card Date of interview : 25 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Student of UIN English Language Field. Summary : ” as students of English study program I am agree with establishing the CVM as soon as possible “ No. Description 1. Making a letter at UIN requires relatively a long time. 2. I need better access for achieving the letters. 3. If there is payment for printing letters, I would like to pay for printing them 4. I am disagree with printing manual, because it’s take long time Table 4.5 index card CVM Development Aqidah Filsafat Project : CVM Development in Smart Card Date of interview : 25 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Student of UIN Aqidah Filsafat. Summary : ”can give us opportunities for knowing all kind of letter and access to them “ No. Description 1. Making a letter at UIN requires relatively a long time. 2. I need better access for achieving the letters. 3. If there is payment for printing letters, I would like to pay for printing them 4. I am disagree with printing manual, because it’s take long time 5. Can print College Certificate, Kartu Hasil Studi, transkip Nilai. Table 4.6 index card CVM Development Aqidah Filsafat Project : CVM Development in Smart Card Date of interview : 25 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Student of UIN Aqidah Filsafat. Summary : ”Agree with developing the CVM in UIN “ No. Description 1. Making a letter at UIN requires relatively a long time. 2. I need better access for achieving the letters. 3. If there is payment for printing letters, I would like to pay for printing them 4. I am disagree with printing manual, because it’s take long time 5. Can print College Certificate, Kartu Hasil Studi, transkip Nilai, Surat pengajuan beasiswa Table 4.7 index card CVM Development Staff of UIN Project : CVM Development in Smart Card Date of interview : 25 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Staff of UIN. Summary : ”The CVM System helps to save the time for both students and staff of UIN “ No. Description 1. Making a letter at UIN requires relatively a long time. 2. I need better access for achieving the letters. 3. If there is payment for printing letters, I would like to pay for printing them 4. I am disagree with printing manual, because it’s take long time 5. Can print College Certificate, Kartu Hasil Studi, transkip Nilai. Table 4.8 index card CVM Development Official staff of UIN Project : CVM Development in Smart Card Date of interview : 25 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Official staff of UIN Summary :”How about developing CVM that give the result soon and free, students do not need to pay for anything. “ No. Description 1. Making a letter at UIN requires relatively a long time. 2. I need better access for achieving the letters. 3. Disagree with both printing manual and takes long time for procedure and soon but need payment. 4. Can print College Certificate, Kartu Hasil Studi, transkip Nilai, surat permohonan Cuti, surat permohonan kuliah, Surat pengajuan beasiswa. Table 4.9 index card CVM Development Religious Difference Project : CVM Development in Smart Card Date of interview : 25 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Student of UINReligious Difference Summary : ” I need a machine that print the letter immediately without any payment“ No. Description 1. Making a letter at UIN requires relatively a long time. 2. Disagree with any payment, because we as student has pay a lot for registration in UIN. 3. I am disagree with printing manual, because it’s take long time 4. The CVM can print College Certificate, Kartu Hasil Studi, transkip Nilai, pengajuan biasiswa. Table 4.10 index card CVM Development International Communication Project : CVM Development in Smart Card Date of interview : 25 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Student of UINInternational Communication. Summary :”Agree with establishing the CVM. “ No. Description 1. The process of printing letter in UIN for me never was delay. 2. I am disagree with printing manual, because it’s take long time 3. Can print College Certificate, Kartu Hasil Studi, transkip Nilai. 4. I ready to pay for printing fast. Table 4.11 index card CVM Development Journalistic Project : CVM Development in Smart Card Date of interview : 25 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Student of UINJournalistic. Summary : ”Disagree with both manual and CVM process, it should be fast and free “ No. Description 1. The process of printing letter in UIN never was delay. 2. I am disagree with both printing manual and CVM, because for manual its take a long time and for CVM its cost a lot. 3. Can print College Certificate, Kartu Hasil Studi, transkip Nilai. Table 4.12 index card CVM Development Staff of PUSKOM. Project : CVM Development in Smart Card Date of interview : 25 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Staff of PUSKOM. Summary : ” UIN Need this CVM“ No. Description 1. Making a letter at UIN requires relatively a long time. 2. If there is payment for printing letters, I would like to pay for printing them 3. I am disagree with printing manual, because it’s take long time 4. Can print College Certificate, Kartu Hasil Studi, transkip Nilai. Table 4.13 index card CVM Development Economy and Business Project : CVM Development in Smart Card Date of interview : 25 April 2011 Interviewer : Hossein, Student of UIN Interviewee : student of UIN Economy and Business. Summary :” Its better if the printing will be free, otherwise just keeps it manual but free”. No. Description 1. Always a letter at UIN requires much times to finish. 2. Its better if the printing will be free, otherwise just keep it manual 3. Can print College Certificate, Kartu Hasil Studi, transkip Nilai. Table 4.14 index card CVM Development Muamelat Project : CVM Development in Smart Card Date of interview : 25 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Student of UIN Muamelat. Summary :”The CVM will useful for UIN and students.” No. Description 1. The letters always in time and never late for print. 2. I agree with both printing manual and CVM. Table 4.15 index card CVM Development Information System Project : CVM Development in Smart Card Date of interview : 25 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Student of UIN Information System. Summary :”The CVM should cover all kind of letters for print, otherwise it useless. “ No. Description 1. The letters always print in time. 2. I agree with both printing through CVM and disagree with manual and postponements things. 3. CVM can print Surat Riset, Surat PKL, Surat SK Pembimbing, Surat kkn, College Certificate aktif kuliah, Transkip Nilai, Kartu Hasil Study. Table 4.16 index card CVM Development Computer Science Project : CVM Development in Smart Card Date of interview : 25 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Student of UIN Computer Science, Information Technology. Summary :”Printing process of CVM should be free. “ No. Description 1. Always getting late, Please build up a new system. 2. I disagree with both printing manual and CVM, because the manual process postponed and the CVM one will cost a lot. 3. CVM can print College Certificate aktif kuliah, Transkip Nilai, Kartu Hasil Study, TOEFL, Cisco, Oracle, Sun JAVA Certificates, surat terlambat pembayaran, Table 4.17 index card CVM Development Tafsir Hadith Project : CVM Development in Smart Card Date of interview : 25 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Student of UIN Tafsir Hadith. Summary :”The CVM should be free and Immediately. “ No. Description 1. Sometimes getting late, but just keep it like this than pay for printing. 2. I agree with printing manual, but free. 3. We need a machine that give us immediately result with free. Table 4.18 index card CVM Development Mazhab Fiqih Differences Project : CVM Development in Smart Card Date of interview : 25 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Student of UIN Mazhab Fiqih Differences. Summary : ”UIN and Students needing a machine that give them immed iately result with free. “ No. Description 1. The letters always delayed and never print in time 2. I disagree with printing manual. neither by payment 3. We need a machine that give us immediately result with free. Table 4.19 index card CVM Development Dirasah Islamiah Project : CVM Development in Smart Card Date of interview : 25 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Student of UIN Dirasah Islamiah. Summary :” UIN and Students needing a machine that give them immediately result with free. “ No. Description 1. Almost the letter print in time. 2. The machine can print College Certificate, pengajuan biasiswa, surat legalisir ijaza, transkip nilai, kartu hasil study 3. We need a machine that give us immediately result with free.

2. Letters of UIN Surat-surat UIN

Printing letters of UIN Lecturers Table 4.20 index card CVM Development Dr. Jaenal Aripini, MAg Project : CVM Development in Smart Card Date of interview : 26 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Pembantu Dean Bidang Administration Umum faculty of Syariah and Hukum: Dr. Jaenal Aripini, MAg Summary :” Requires more Details in developing CVM“ No. Description 1. More details and letter required in developing this Certificate Vending Machine 2. UIN Needs the CVM immediately 3. All kind of UIN letters should suitable for print 4. This Certificate Vending Machine help UIN to finishing its process faster. 5. College Certificate Mahsiswa Aktif Kuliah can be print it without any signature, but the rest should to sing by Dean. Table 4.21 index card CVM Development Dr. R. Yaniah Wardani, M.Ag Project : CVM Development in Smart Card Date of interview : 26 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Pembantu Dean Bidang Kemahasiswaan faculty of Adab and Humaniora : Dr. R. Yaniah Wardani, M.Ag Summary :” Increasing the security of Certificate Vending Machine by putting CCTV for controlling the process “ No. Description 1. The security of Certificate Vending Machine should be stronger, for example put CCTV and Officer for controlling all process. 2. CVM should able to print Surat undangan, surat penyelesain proposal, keterangan diri, surat tugas, surat permohonan terlambat bayar cuti 3. Developing Certificate Vending Machine help UIN for faster process in printing letters but not all of letters can be print it in machine. 4. The special letters needs directly signature from dean of faculty. Table 4.22 index card CVM Development Prof. Dr. Moh. Matsna HS Project : CVM Development in Smart Card Date of interview : 26 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Pembantu Rector BID. Academic: Prof. Dr. Moh. Matsna HS Summary :” It’s ok to print it without dean understanding and knowing, but should to save in database “ No. Description 1. UIN needs Certificate Vending Machine and it will help UIN for faster process in future. 2. Not all kind of Suratletters can be print it in CVM but for those letters that allowed to print, no problem to print it without dean understanding, but should to save in database 3. For getting better Idea I suggest to visit other university that already use the certificate vending machine and compare UIN CVM with their CVM. 4. The both College Certificate and surat cuti should be able to print. Table 4.23 index card CVM Development Dr. Parlindungan Siregar, M.Ag Project : CVM Development in Smart Card Date of interview : 26 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Pembantu Dean Bidang Administration Umum Faculty of Adab and Humaniora : Dr. Parlindungan Siregar, M.Ag Summary :” CVM data should be factual and accurate, thus nobody can change and make illegal certificate “ No. Description 1. CVM should be formed to access by all students and staff. 2. CVM data should be factual and accurate, thus nobody can change and make illegal certificate 3. High security for CVM required, 4. Letters that are internal can be access by student and for those official letters that goes out of UIN should be signature by the Dean of faculty directly. 5. UIN should have CVM but not all of surat letters can be print in CVM. 6. It will help UIN for immediately process, but not all of the surat letters can be signed directly. Table 4.24 index card CVM Development Dr. Ir. Syopiansyah Jaya Putra, M.Sis Project : CVM Development in Smart Card Date of interview : 26 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Dean of Science Technology: Dr. Ir. Syopiansyah Jaya Putra, M.Sis Summary :” System needs to be developed with a work flow document automatically approval”. By sending an e-mail or through the internet, or mobile application. “ No. Description 1. The letters have no legal aspects that needed by other party and organization, can be print it in CVM UIN 2. System needs to be developed with a work flow document automatically approval”. By sending an e-mail or through the internet, or mobile application. 3. Student may also be able to regular document headed through internet mobile application 4. UIN should have CVM but not all of surat letters can be print in CVM. 5. It will help UIN for immediately process, but not all of the surat letters can be signed directly. Table 4.25 index card CVM Development Herni Ali HT, SE, MM Project : CVM Development in Smart Card Date of interview : 26 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Pembantu Dean Bidang Kemahasiswaan Faculty of Economy and Business: Herni Ali HT, SE, MM. Summary :” UIN CVM in necessary and those letters that do not required signature can be print it directly “ No. Description 1. Those letters that do not required signature can be print it directly. 2. Preferably associated with rules that apply 3. CVM will help UIN in better process and all of the letters can be print it in UIN, absolutely UIN needs CVM. 4. Not all of the letters can be print it without signature. Table 4.26 index card CVM Development Mrs. Fitroh Project : CVM Development in Smart Card Date of interview : 26 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Academic Staff And Lecturer, Mrs. Fitroh Summary :” The CVM will help UIN to growing its knowledge and nowadays technology, but CVM cannot print all surat letters , it should consider some note or approval thing. “ No. Description 1. In principle, it’s ok to build CVM, but the process of signature person must to take care crucial to get on top of those accountable who will be in print forged the signatures 2. All of the letters can be print it, just by adding some validation like giving note or approval thing. 3. The CVM will help UIN to growing its knowledge and nowadays technology, but CVM cannot print all surat letters 4. The sign from dean of academic is obligatory and compulsory. Table 4.27 index card CVM Development Dr. Agus Salim, M.Si Project : CVM Development in Smart Card Date of interview : 26 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Pembantu Dean Bidang Academic faculty of Science Technology : Dr. Agus Salim, M.Si. Summary :” The CVM will help students for easier access to print their suratletters, and by giving good mechanism all surat can be print it, but some suratletters need approval signature “ No. Description 1. CVM technology is very good and important to help the process of administration and mailing. We recommend to integrate this CVM with the AIS Pus kom posat 2. Should have some coordinate with other faculty and department like Tata Usaha FST, and UMUM Department in UIN. 3. 2. For finishing needs some signature as institutional mechanism, the mechanism can be consulted prior to the respective faculty and department. 4. The CVM will help students for easier access to print their suratletters, and by giving good mechanism all surat can be print it, but some suratletters need approval signature 5. CVM should print College Certificate sebagai lulus aktif, permohonan PKL, permohonan penelitian,permohonan pembimbing,perpanjang masa studi,cuti kuliah,penundaan pembayaran SPP,pindah program studi,cetak nilai,dan lain-lain can be coordinated in Tata Usaha Department of FST UIN Table 4.28 index card CVM Development Drs. Wahidin Saputra, M.Ag Project : CVM Development in Smart Card Date of interview : 26 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Pembantu Dean Bidang Academic Faculty of Ilmu Dakwah and Ilmu Komunikasi: Drs. Wahidin Saputra, M.Ag Summary :” Absolutely that CVM will help UIN to increase its ability to print letters, but not all letters can be print. “ No. Description 1. Need to set up equipment facilities that support and superior human resources 2. Ability to print Surat pengantar,College Certificate dan surat-surat yang lain yang bersifat bukan rahasia Negara seperti Ijazah, atau syenit 3. Absolutely that CVM will help UIN to increase its ability to print letters, but not all letters can be print. 4. The signature or approval or note, or something that show the letters official is needed. Table 4.29 index card CVM Development Mrs Mega Ratna Sari Project : CVM Development in Smart Card Date of interview : 26 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Kepala Sub Bagian Academic and kemahasiswaan faculty of facukty of Adab and Humaniora , Mrs Mega Ratna Sari Summary :” The letters can be print without any signature and the CVM process will help both UIN and Students, but not all of the letters can be print. “ No. Description 1. The letters that can be print it and write by students can be print in CVM, Apart from Students cannot print the letters because it may give error avoid mistakes. 2. CVM ability should cover printing Surat yang berhubungan dengan administrasi mahasiswa , surat aktif kuliah, surat wawancara, surat bimbing skripsi atas Acc kajur sekjur, surat minta beasiswa . 3. The letters can be print without any signature and the CVM process will help both UIN and Students, but not all of the letters can be print. Table 4.30 index card CVM Development Drs. H. Mahmud Jalal, MA Project : CVM Development in Smart Card Date of interview : 26 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Pembantu Dean Bidang Administration Umum faculty of Ilmu Dakwah and Ilmu Communication: Drs. H. Mahmud Jalal, MA Summary :” There will be secret letters that cannot be print by CVM, that’s why require official signature “ No. Description 1. All letters required academic community students, lecturers, managers, and other institutions 2. Absolutely there will be secret letters that cannot be print by CVM, that’s why require official signature. 3. Absolutely that CVM will help UIN to increase its ability to print letters, but not all letters can be print. Table 4.31 index card CVM Development Mr.Guruh Project : CVM Development in Smart Card Date of interview : 26 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Kepala Tata Usaha faculty of faculty Ilmu Dakwah dan Ilmu Communication , Mr.Guruh Summary :” The worse of the system is students will use it in wrong way, its compulsory need official signature of Dean “ No. Description 1. The worse of the system is students will use it in wrong way, its compulsory need official signature of Dean. 2. CVM itself will help UIN, and process of letters printing will be easier. Table 4.32 index card CVM Development Prof. Dr. Ahmad Thib Raya Project : CVM Development in Smart Card Date of interview : 26 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Pembantu Rector Bidang Kemahasiswaan, Prof. Dr. Ahmad Thib Raya. Summary :”UIN need CVM “ No. Description 1. CVM will help UIN to increase its ability and knowledge. Letters should cover by signature. Table 4.33 index card CVM Development Dr. Wahid Hasyim, M0A Project : CVM Development in Smart Card Date of interview : 26 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Dean of Adab and Humaniora faculty: Dr. Wahid Hasyim, M0A Summary :” Just special internal letters that required by students and the content is about students “ No. Description 1. Just special internal letters that required by students and the content is about students. 2. CVM will help the UIN to finishing the process in easier and better access, beside save the time, but the letters should be signed by the dean of faculty otherwise it will use in mistake. Table 4.34 index card CVM Development Prof. Dr. Abdul Shomad. Project : CVM Development in Smart Card Date of interview : 26 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Kepala BRIO Administration UMUM, Prof. Dr. Abdul Shomad. Summary :” CVM should cover: Personnel meeting, Socialization, Evaluation CVM, It should be supporteds stakeholders “ No. Description 1. CVM should cover: Personnel meeting Socialization Evaluation CVM It should be supported stakeholders 2. CVM ability to print Surat-surat, bersifat umum, sruat academic, keterangan, untuk bidang keterangan dankeuangan perlu prestejuan atau cek data dahulu 3. All letters can be print, but need official signature. Table 4.35 index card CVM Development Prof. Dr. Abdul Hamid, MS Project : CVM Development in Smart Card Date of interview : 26 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Dean of Economy and Business faculty: Prof. Dr. Abdul Hamid, MS Summary :” CVM requires QuestionAnswer, for validation ” No. Description 1. CVM requires QuestionAnswer, for validation. 2. Just print the letters that has students contents. 3. Agree with having CVM in UIN but disagree with print all of the letters without official signature from Dean. Table 4.36 index card CVM Development Drs Marzuki Mahmud MPd Project : CVM Development in Smart Card Date of interview : 26 April 2011 Interviewer : Hossein, Student of UIN Interviewee : Kepala Bagian Akademik, Drs Marzuki Mahmud MPd Summary :” The CVM Idea is good, but the time is not now “ No. Description 1. The CVM Idea is good, but there is other process that more important than the CVM, like kegiataan pelayanan academic 2. CVM should print: College Certificate perpanjangan, masa studi, cuti, mutasi, pindah prodi, antara lain, 3. CVM is good for UIN and will help to increase the technology of UIN University but the letters could not come out without any signature from dean of the faculty. Table 4.37 index card CVM Development Mr. Joko Adianto Project : CVM Development in Smart Card Date of interview : 26 April 2011 Interviewer : Hossein, Student of UIN Interviewee : The Science Technology Lecturer, Mr. Joko Adianto. Summary :” Use third party digital signature. The example is CAcert “ No. Description 1. Certificate completion certificate of certain courses but requires digital signature not only digitized signature  example digital signature from CAcert.org 2. Use third party digital signature 3. Not all letters can be printed but for those letters that can be print, can come out without any signature from dean of faculty, for illegal things we can cover it by using CAcert method

4.4. Proposed System Design