Communication and Information Sharing Overall Attitudes toward the World Bank Group

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H. Communication and Information Sharing

1. How do you get most of your information about economic and social development issues in Afghanistan? Choose no more than TWO Percentage of Respondents Responses Combined; N=367 Internet 49.0 International radio 30.0 Local television 25.6 Social media 21.0 International television 20.4 Local radio 16.6 Local newspapers 13.6 Periodicals 7.1 Other 3.0 International newspapers 2.2 2. How would you prefer to receive information from the World Bank Group? Choose no more than TWO Percentage of Respondents Responses Combined; N=381 Wo ld Ba k G oup’s se i a s o kshops o fe e es 44.4 Wo ld Ba k G oup’s e site 36.0 Social media e.g., Facebook, blogs, Twitter, YouTube, Flickr 28.9 e-Newsletters 24.4 World Ba k G oup’s pu li atio s a d othe itte ate ials 23.1 Direct contact with World Bank Group 11.5 Mobile phones 7.9 Other 2.1 . A e ou a a e of the Wo ld Ba k G oup’s A ess to I fo atio Poli u de which the Bank Group will now disclose any information in its possession that is not on a list of exceptions? Percentage of Respondents N=337 Yes 37.7 No 62.3 4. Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents N=315 Yes 21.0 No 79.0 5. Were you able to obtain this information? Percentage of Respondents N=78 Yes 64.1 No 35.9 6. Do you have access to the Internet? Percentage of Respondents N=330 Yes 79.7 No 20.3 7. Do you usehave used the Wo ld Ba k G oup’s e site? Percentage of Respondents N=337 Yes 45.2 No 54.8 8. Do you currently consult the World Bank Group social media sites e.g., Facebook, blogs, Twitter, YouTube, Flickr? Percentage of Respondents N=339 Yes 38.6 No 61.4 89

H. Communication and Information Sharing continued

9. Which Internet connection do you use primarily when visiting a World Bank Group website? Select only ONE response Percentage of Respondents N=280 High speedWiFi 65.0 Dial-up 35.0 Please rate how much you agree with the following statements. 1-Strongly disagree, 10-Strongly agree Level of Agreement N DK Mean SD 10. I fi d the Wo ld Ba k G oup’s e sites eas to a igate. 209 132 6.48 3.15 11. I find the information on the World Ba k G oup’s e sites useful. 203 113 7.21 2.74 12. The Wo ld Ba k G oup’s so ial edia ha els e.g., logs, Fa e ook, Twitter, YouTube, Flickr are valuable sources of information about the institution 186 134 6.27 3.11 13. When I need information from the World Bank Group I know how to find it 186 130 6.29 3.05 14. The World Bank Group is responsive to my information requests and inquiries 200 121 6.64 3.14

I. Background Information

1. Which of the following best describes your current position? Please mark only ONE response Percentage of Respondents N=360 Media 16.7 Local Government Office or Staff 16.1 Employee of a Ministry, Ministerial Department or Implementation Agency 15.8 Youth Group 7.5 Private Sector Organization 6.7 NGO Community Based Organization 6.7 Other 6.1 Private Foundation 3.6 Office of the President, Office of the Chief Executive Officer CEO 3.3 Office of Parliamentarian 3.3 Financial SectorPrivate Bank 2.8 Independent Government Institution 2.8 PMU overseeing implementation of projectConsultantContractor working on WBG supported projectprogram 2.2 Office of Minister 1.9 Trade Union 1.7 Bilateral Multilateral Agency 1.4 AcademiaResearch InstituteThink Tank 1.1 Judiciary Branch .3 90

I. Background Information continued

2. Please identify the primary specialization of your work. Please mark only ONE response

Percentage of Respondents N=355 Education 16.3 Governance 13.5 Other 10.7 Macroeconomics and fiscal management 7.3 Public-private partnerships 6.2 Generalist specialized in multiple sectors 6.2 Health, nutrition, and population 5.1 Fragility, conflict and violence 4.8 Agriculture 4.5 Urban, rural, and social development 4.2 Social protection and labor 3.9 Gender 3.4 Jobs 2.8 Transport and ICT 2.5 Trade and competitiveness 2.3 Water 1.7 Energy and extractives 1.4 Finance and markets 1.1 Poverty 1.1 Environment and natural resources .8 3. Which one of the following best describes your level of interaction with the World Bank Group IBRDIDA, IFC, or MIGA in your country? Select only ONE response Percentage of Respondents N=338 I have never collaborated with the World Bank Group 64.8 I have previously collaborated with the World Bank Group 16.0 I currently collaborate with the World Bank Group 10.9 Both of the above I currently collaborate and previously have collaborated with the World Bank Group 8.3 4. Which of the following agencies of the World Bank Group do you primarily engage with in Afghanistan? Select only ONE response Percentage of Respondents N=283 Other 44.2 The World Bank IDA 42.0 The Multilateral Investment Guarantee Agency MIGA 8.1 The International Finance Corporation IFC 5.7 5. Do your projects involve both the World Bank and the IFC? Percentage of Respondents N=312 Yes 38.5 No 61.5 6. If yes, what was your view of how the two institutions work together in Afghanistan? Select only ONE response Percentage of Respondents N=116 The way the two institutions work together needs improvement 37.9 The two institutions work well together 37.1 Dont know 13.8 The two institutions do not work well together 11.2 91

I. Background Information continued

7. Which of the following describes most of your exposure to the World Bank Group in Afghanistan? Choose no more than TWO Percentage of Respondents Responses Combined; N=280 Use World Bank Group website for information, data, research, etc. 36.1 Use World Bank Group reportsdata 33.9 Observer 26.4 Collaborate as part of my professional duties 22.5 Engage in World Bank Group relatedsponsored eventsactivities 19.3 8. What’s ou ge de ? Percentage of Respondents N=375 Female 13.6 Male 86.4 9. Which best represents your geographic location? Percentage of Respondents N=371 Kabul 14.3 Outside Kabul 85.7 92 Appendix B: Responses to All Questions by Stakeholder Groups 13 A. General Issues facing Afghanistan In general, would you say that Afghanistan is headed in...? Percentage of Respondents Office of PresidentCEOMinister Office of Parliamentarian Employee of a Ministry Consultant PMU Local Gov. Private Sector Financial Sector Private Bank CSO Media Other The right direction 31.6 30.0 39.1 33.3 36.4 40.6 31.7 18.4 The wrong direction 26.3 30.0 20.3 7.8 24.2 18.8 35.0 21.1 Not sure 42.1 40.0 40.6 58.8 39.4 40.6 33.3 60.5 Listed below are a number of development priorities in Afghanistan. Please identify which of the following you consider the most important development priorities in Afghanistan? Percentage of Respondents Responses combined Office of PresidentCEOMinister Office of Parliamentarian Employee of a Ministry Consultant PMU Local Gov. Private Sector Financial Sector Private Bank CSO Media Other Social protection 5.3 0.0 0.0 0.0 2.9 5.8 3.5 5.1 Food security 21.1 0.0 1.6 5.4 0.0 2.9 8.8 0.0 Securitystabilizationreconstruction 84.2 66.7 69.4 76.8 73.5 75.4 63.2 84.6 Public sector governance reform 15.8 8.3 24.2 12.5 2.9 2.9 21.1 10.3 Regional integration and cooperation 0.0 0.0 0.0 0.0 0.0 10.1 3.5 0.0 Gender equity 0.0 8.3 0.0 3.6 5.9 4.3 1.8 0.0 Private sector development 10.5 8.3 4.8 3.6 8.8 5.8 3.5 5.1 Foreign direct investment 5.3 0.0 3.2 3.6 11.8 2.9 1.8 7.7 Water and sanitation 10.5 0.0 0.0 1.8 0.0 4.3 0.0 2.6 Energy 15.8 8.3 24.2 17.9 17.6 11.6 17.5 12.8 Regional conflict and tensions 0.0 0.0 1.6 0.0 5.9 1.4 5.3 0.0 Job creationemployment 5.3 0.0 29.0 26.8 5.9 20.3 19.3 10.3 Rural development 10.5 0.0 4.8 14.3 0.0 4.3 1.8 5.1 Financial markets 0.0 0.0 1.6 0.0 2.9 5.8 1.8 2.6 Urban development 0.0 0.0 0.0 5.4 5.9 0.0 0.0 0.0 Environmental sustainability 0.0 0.0 0.0 0.0 2.9 2.9 0.0 0.0 Equality of opportunity 21.1 16.7 8.1 8.9 5.9 4.3 0.0 2.6 Health 0.0 0.0 3.2 5.4 0.0 5.8 1.8 15.4 Education 31.6 66.7 27.4 19.6 38.2 31.9 36.8 30.8 Poverty reduction 10.5 25.0 4.8 8.9 2.9 8.7 3.5 7.7 Transport 0.0 0.0 3.2 0.0 2.9 0.0 1.8 2.6 Social cohesion 0.0 16.7 0.0 1.8 5.9 8.7 1.8 2.6 Climate change 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Agricultural development 0.0 0.0 9.7 12.5 8.8 8.7 8.8 10.3 Trade and exports 0.0 0.0 4.8 0.0 5.9 2.9 3.5 5.1 Crime and violence 0.0 0.0 0.0 0.0 0.0 4.3 1.8 0.0 Economic growth 5.3 16.7 17.7 19.6 26.5 11.6 22.8 7.7 Law and justice 21.1 41.7 14.5 8.9 11.8 8.7 14.0 23.1 Regulatory framework 0.0 0.0 1.6 0.0 0.0 0.0 0.0 0.0 Communicablenon-communicable diseases 0.0 0.0 1.6 0.0 0.0 0.0 0.0 0.0 Local governance and institutions 0.0 0.0 0.0 5.4 5.9 0.0 0.0 0.0 Natural resource management 5.3 0.0 14.5 10.7 14.7 15.9 8.8 2.6 Anti corruption 21.1 16.7 21.0 16.1 11.8 20.3 35.1 38.5 Disaster management 0.0 0.0 1.6 0.0 0.0 0.0 0.0 2.6 Information and communications technology 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Significantly different between stakeholder groups 13 Only 360 respondents provided the information about their current positions. Thus only these respondents were included in the across-stakeholder analysis presented in this appendix. 93 A. General Issues facing Afghanistan continued Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Afghanistan? Choose no more than THREE Percentage of Respondents Responses combined Office of PresidentCEOMinister Office of Parliamentarian Employee of a Ministry Consultant PMU Local Gov. Private Sector Financial Sector Private Bank CSO Media Other Water and sanitation 5.3 16.7 1.5 3.5 0.0 0.0 1.7 4.9 Equality of opportunity 15.8 8.3 6.2 3.5 5.9 7.6 6.7 7.3 Economic growth 26.3 33.3 27.7 42.1 35.3 40.9 38.3 24.4 Climate change 0.0 0.0 3.1 0.0 0.0 0.0 0.0 0.0 Regional conflict and tensions 0.0 8.3 1.5 0.0 0.0 4.5 0.0 0.0 Regional integration and cooperation 0.0 0.0 3.1 1.8 0.0 0.0 0.0 2.4 Gender equity 0.0 0.0 4.6 3.5 0.0 4.5 0.0 2.4 Rural development 10.5 0.0 6.2 7.0 5.9 3.0 5.0 4.9 Urban development 0.0 0.0 0.0 1.8 5.9 0.0 0.0 0.0 Regulatory framework 0.0 0.0 0.0 0.0 2.9 0.0 3.3 0.0 Local governance and institutions 0.0 8.3 0.0 0.0 2.9 4.5 1.7 0.0 Social protection 5.3 0.0 6.2 1.8 0.0 0.0 1.7 0.0 Law and justice 10.5 25.0 1.5 5.3 14.7 3.0 10.0 0.0 Transport 10.5 0.0 4.6 0.0 5.9 1.5 0.0 4.9 Crime and violence 0.0 0.0 0.0 0.0 11.8 3.0 0.0 0.0 Communicablenon-communicable diseases 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Information and communications technology 0.0 0.0 0.0 0.0 0.0 0.0 1.7 4.9 Securitystabilizationreconstruction 42.1 25.0 55.4 45.6 44.1 34.8 38.3 46.3 Anti corruption 5.3 25.0 15.4 22.8 11.8 16.7 5.0 17.1 Private sector development 10.5 8.3 7.7 3.5 5.9 12.1 3.3 7.3 Foreign direct investment 0.0 8.3 1.5 1.8 5.9 12.1 8.3 7.3 Energy 5.3 0.0 6.2 7.0 11.8 4.5 5.0 9.8 Public sector governance reform 0.0 16.7 10.8 15.8 8.8 4.5 1.7 14.6 Social cohesion 5.3 0.0 1.5 0.0 0.0 3.0 1.7 2.4 Education 0.0 33.3 3.1 10.5 5.9 9.1 1.7 2.4 Natural resource management 15.8 0.0 9.2 8.8 17.6 15.2 13.3 2.4 Environmental sustainability 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Health 0.0 0.0 1.5 0.0 8.8 1.5 0.0 4.9 Agricultural development 0.0 0.0 13.8 28.1 11.8 16.7 8.3 17.1 Disaster management 0.0 0.0 0.0 0.0 0.0 1.5 0.0 0.0 Job creationemployment 15.8 0.0 21.5 36.8 8.8 37.9 13.3 26.8 Financial markets 0.0 8.3 3.1 0.0 0.0 1.5 3.3 0.0 Trade and exports 10.5 8.3 0.0 0.0 5.9 7.6 5.0 0.0 Food security 0.0 8.3 1.5 0.0 5.9 3.0 0.0 4.9 Significantly different between stakeholder groups 94 A. General Issues facing Afghanistan continued Whe thi ki g a out the idea of sha ed p ospe it i ou ou t , hi h of the follo i g TWO est illust ate ho this ould be achieved in Afghanistan? Choose no more than TWO Percentage of Respondents Responses combined Office of PresidentCEOMinister Office of Parliamentarian Employee of a Ministry Consultant PMU Local Gov. Private Sector Financial Sector Private Bank CSO Media Other Better employment opportunities for all Afghans 73.7 58.3 51.7 62.5 60.6 52.4 43.8 53.8 Better employment opportunities for women 10.5 0.0 1.7 8.3 3.0 12.7 2.1 7.7 Greater voice and participation for citizens to help ensure greater accountability 5.3 8.3 5.0 2.1 9.1 22.2 14.6 5.1 Greater access to health and nutrition for citizens 31.6 8.3 3.3 2.1 6.1 1.6 0.0 0.0 Better entrepreneurial opportunities 5.3 0.0 13.3 8.3 15.2 4.8 8.3 10.3 Better opportunity for the poor across the country 0.0 16.7 11.7 12.5 15.2 9.5 10.4 12.8 Better opportunity for women 0.0 0.0 0.0 0.0 0.0 6.3 2.1 5.1 Consistent economic growth 36.8 50.0 48.3 43.8 45.5 44.4 43.8 33.3 More reliable social safety net 0.0 16.7 15.0 8.3 0.0 4.8 2.1 15.4 Greater equity of fiscal policy 5.3 0.0 8.3 12.5 3.0 15.9 0.0 5.1 Education and vocational training that better ensure job opportunity 21.1 25.0 15.0 22.9 21.2 14.3 41.7 33.3 Better quality public services 10.5 16.7 16.7 14.6 21.2 11.1 20.8 12.8 Other 0.0 0.0 5.0 0.0 0.0 0.0 0.0 5.1 Significantly different between stakeholder groups

B. Overall Attitudes toward the World Bank Group

1-Not familiar at all, 10-Extremely familiar 1-Not effective at all, 10-Very effective 1-To no degree at all, 10-To a very significant degree N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Afghanistan? 19 6.58 3.47 10 5.40 3.44 62 6.42 2.77 49 5.51 2.98 32 6.03 2.67 66 5.89 2.83 59 5.15 3.13 41 6.29 2.45 Which of the following best describes your current position? Office of PresidentCEO Minister Office of parliamentarian Employee of a Ministry Consultant PMU Local governments Private Sector Financial Sector Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the World Bank Group’s effectiveness in Afghanis tan. 17 7.47 3.04 10 8.20 3.01 55 8.00 2.29 41 7.51 2.90 26 8.12 1.66 55 7.55 2.35 50 7.16 2.58 40 7.30 2.31 Which of the following bes t des cribes your current pos ition? Office of Pres identCEO Minis ter Office of parliam entarian Em ployee of a Minis try Cons ultant PMU Local governm ents Private Sector Financial Sector Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared e.g., s kills and knowledge to help Afghanis tan s olve its m os t com plicated developm ent challenges ? 15 7.93 2.28 8 9.38 1.77 57 7.60 2.74 44 7.43 2.98 24 8.21 2.13 59 7.80 2.45 52 6.62 2.96 30 7.83 2.13 Local governm ents Private Sector Financial Sector Private Bank CSO Media Other Which of the following bes t des cribes your current pos ition? Office of Pres identCEO Minis ter Office of parliam entarian Em ployee of a Minis try Cons ultant PMU 95

B. Overall Attitudes toward the World Bank Group continued