7.2 6.9 6.4 7.6 7.5 Background Information: Respondents were asked to indicate their current position,

40 VII. How the World Bank Group Operates continued Overall Perceptions  Stakeholder groups: There were significant differences in respondents’ levels of agreement with four statements about the WBG listed below. In most cases, respondents from the Office of PresidentCEOMinister had significantly higher levels of agreement than respondents from other stakeholder groups:  The WBG treats clients and stakeholders in Afghanistan with respect  The WBG effectively monitors and evaluates the projects and programs it supports  The WBG disburses funds promptly  The WBG provides effective implementation support  Geographic locations: Respondents located in Kabul were significantly more likely to agree that “the WBG’s ‘Safeguard Policy’ requirements are reasonable” compared to respondents located outside Kabul.

7.7 7.2

7.1 6.9

6.6 6.4

6.0 6.0 5.6 5.6 1 2 3 4 5 6 7 8 9 10 The World Bank Group treats clients and stakeholders in Afghanistan with respect The World Bank Group provides effective implementation support Working with the World Bank Group increases Afgha ista ’s i stitutio al apa it Where country systems are adequate, the World Bank Group makes appropriate use of them¹ The Wo ld Ba k G oup’s “afegua d Poli requirements are reasonable The World Bank Group effectively monitors and evaluates the projects and programs it supports The World Bank Group disburses funds promptly The Wo ld Ba k G oup’s app o als a d e ie s are done in a timely fashion The Wo ld Ba k G oup’s o ditio s o its lending are reasonable The World Bank Group takes decisions quickly in Afghanistan¹ Mean Level of Agreement To what extent do you agreedisagree with the following statements? 1-Strongly disagree, 10-Strongly agree ¹Indicator Question 41 VII. How the World Bank Group Operates continued Overall Perceptions: Year Comparison 11  Year comparison : Respondents of this year’s Country Survey had significantly higher levels of agreement with the statement that “working with the WBG increase Afghanistan’s institutional capacity” than respondents in the FY’08 Country Survey.  Year comparison : This year’s respondents gave significantly higher levels of agreement with the statements that “the WBG disburses funds promptly” and that “the WBG effectively monitors and evaluates the projects and programs it supports ” than respondents in the FY’12 Country Survey. 11 Only statements that are included in both the FY’08, FY’12, and FY’15 Country Surveys are presented in this chart. All means in this chart are calculated based on weighted data. This is why the means i n FY’15 in this chart are slightly different from those in page 42. For more information about weighting, please see Appendix F. 7.9 7.4 7.3 7.2 6.9 6.7 6.4

6.2 7.6

7.3 7.2 7.6 5.5 6.6 6.0

5.4 7.5

6.4 6.9 6.3 1 2 3 4 5 6 7 8 9 10 The World Bank Group treats clients and stakeholders in Afghanistan with respect Where country systems are adequate, the World Bank Group makes appropriate use of them¹ The World Bank Group provides effective implementation support Working with the World Bank Group increases Afgha ista ’s i stitutio al apa it The World Bank Group effectively monitors and evaluates the projects and programs it supports The Wo ld Ba k G oup’s “afegua d Poli requirements are reasonable The Wo ld Ba k G oup’s app o als a d e ie s a e done in a timely fashion The World Bank Group disburses funds promptly Mean Level of Agreement FY 2015 FY 2012 FY 2008 To what extent do you agreedisagree with the following statements? 1-Strongly disagree, 10-Strongly agree ¹Indicator question Significantly different between FY15 and FY08; Significantly different between FY15 and FY12 Note: means in this chart are calculated based on weighted data 42 VII. How the World Bank Group Operates continued Overall Perceptions: Collaboration  Collaboration: Respondents who currently collaborate with the WBG had significantly higher levels of agreement with the statements that “the WBG disburses funds promptly,” “the WBG’s conditions on lending are reasonable,” and “working with the WBG increase Afghanistan’s institutional capacity,” compared to respondents who previously or never collaborated with the institution.  Collaboration: Although respondents generally had high levels of agreement on the WBG being respectful, respondents who previously collaborated with the WBG had the highest levels of agreement that “the WBG treats clients and stakeholders in Afghanistan with respect ” compared to respondents who now collaborate or never collaborated with the WBG.

7.9 7.8