7.8 7.3 7.1 6.7 6.4 5.5 6.0 4.9 7.5 6.6 6.4 5.7 5.4 4.8 Background Information: Respondents were asked to indicate their current position,

42 VII. How the World Bank Group Operates continued Overall Perceptions: Collaboration  Collaboration: Respondents who currently collaborate with the WBG had significantly higher levels of agreement with the statements that “the WBG disburses funds promptly,” “the WBG’s conditions on lending are reasonable,” and “working with the WBG increase Afghanistan’s institutional capacity,” compared to respondents who previously or never collaborated with the institution.  Collaboration: Although respondents generally had high levels of agreement on the WBG being respectful, respondents who previously collaborated with the WBG had the highest levels of agreement that “the WBG treats clients and stakeholders in Afghanistan with respect ” compared to respondents who now collaborate or never collaborated with the WBG.

7.9 7.8

7.7 7.3

7.2 7.1

7.1 6.7

6.6 6.2

7.0 8.9

7.1 6.4

7.4 5.5

6.2 6.0

4.5 4.9

6.9 7.4

7.0 6.5

6.8 5.8

6.0 5.6

5.4 5.4 1 2 3 4 5 6 7 8 9 10 Working with the World Bank Group increases Afgha ista ’s i stitutio al apa it ⁱ The World Bank Group treats clients and stakeholde s i Afgha ista ith espe tⁱ The World Bank Group provides effective implementation support The Wo ld Ba k G oup’s “afegua d Poli requirements are reasonable Where country systems are adequate, the World Bank Group makes appropriate use of them¹ The Wo ld Ba k G oup dis u ses fu ds p o ptl ⁱ The World Bank Group effectively monitors and evaluates the projects and programs it supports The Wo ld Ba k G oup’s app o als a d e ie s a e done in a timely fashion The Wo ld Ba k G oup’s o ditio s o its le di g a e easo a leⁱ The World Bank Group takes decisions quickly in Afghanistan¹ Mean Level of Agreement Currently collaborating Previously collaborated Never collaborated To what extent do you agreedisagree with the following statements? 1-Strongly disagree, 10-Strongly agree ¹Indicator question ⁱ“ignifi antly different et een le els of olla oration 43 VII. How the World Bank Group Operates continued WBG Promoting Private Public Partnerships  Stakeholder groups: Respondents from the Office of PresidentCEOMinister had the highest ratings for the extent the WBG’s work helps to find solutions that promote PPP in Afghanistan, whereas respondents from the office of parliamentarian had significantly lower ratings for it.  Geographic locations: respondents across geographic locations had statistically similar ratings for the extent the WBG’s work helps to find solutions that promote PPP in Afghanistan.  Collaboration: Respondents who previously collaborate with the WBG had significantly higher ratings for the extent the WBG’s work helps to find solutions that promote PPP in Afghanistan compared to respondents who currently collaborate or never collaborated. Helping the Poorest 7.1 1 2 3 4 5 6 7 8 9 10 All respondents Mean Ratings To hat e te t do ou elie e that the Wo ld Ba k G oup’s o k helps to fi d solutio s that promote private public partnerships in Afghanistan? 1-to no degree at all, 10-To a very significant degree 15 36 19 15 15 To a fully sufficient degree To a somewhat sufficient degree To a somewhat insufficient degree To a very insufficient degree Dont know Percentage of Respondents N=337 To what extent do you believe that the World Bank Groups work and support help the poorest in Afghanistan? Respondents chose from a list. 44 VII. How the World Bank Group Operates continued Internal Measuring and Monitoring  Stakeholder groups: Respondents from the Office of PresidentCEOMinister had the highest ratings for the extent the WBG measures and corrects its work in real time in Afghanistan, whereas respondents from the media had significantly lower ratings for it.  Geographic locations: respondents across geographic locations had statistically similar ratings for the extent the WBG measures and corrects its work in real time. Strengthening Existing Country Systems  Stakeholder groups: Respondents from the Office of PresidentCEOMinister had the highest ratings for the extent the WBG helps to build existing country systems in Afghanistan, whereas respondents from the office of parliamentarian had significantly lower ratings for it.  Geographic locations: respondents across geographic locations had statistically similar ratings for the extent the WBG helps to build existing country systems in Afghanistan. 6.6 1 2 3 4 5 6 7 8 9 10 All Respondents Mean Rating To what extent do you believe the World Bank Group measures and corrects its work in real time in Afghanistan? 1-To no degree at all, 10-To a very significant degree 6.5 1 2 3 4 5 6 7 8 9 10 All Respondents Mean Rating To what extent does the World Bank Group help to buildstrengthen existing country systems in Afghanistan? 1-To no degree at all, 10-To a very significant degree 45 VII. How the World Bank Group Operates continued The World Bank Group as an Effective Development Partner

7.9 7.5

6.7 6.6

6.6 6.6

6.5 6.4

6.2 5.7

5.5 5.4

5.1 4.8

1 2 3 4 5 6 7 8 9 10 Being a long-term partner¹ Collaboration with the Government¹ Collaboration with other donors and development partners¹ Flexibility in terms of changing country circumstances¹ Straightforwardness and honesty¹ The speed in which it gets things accomplished on the ground¹ Collaboration with the private sector¹ Collaboration with civil society¹ Responsiveness to needs¹ Fle i ilit i te s of the i stitutio ’s p odu ts a d services¹ Openness sharing data and other information¹ Being inclusive¹ Ease of access to the people at the World Bank Group who are making decisions important to my work¹ Staff accessibility¹ Mean Rating To what extent is the World Bank Group an effective development partner in Afghanistan, in terms of each of the following? 1-To no degree at all, 10-To a very significant degree ¹Indicator Question 46 VII. How the World Bank Group Operates continued The World Bank Group as an Effective Development Partner continued  Stakeholder groups: There were significant stakeholder differences in the respondents’ ratings for three of the qualities as an effective development partner. Respondents from the Office of PresidentCEOMinister had the highest ratings for “the WBG being responsive to needs ” and “being inclusive,” whereas respondents from the media had significantly lower ratings. Respondents from the office of parliamentarian and the private sectorfinancial sectorprivate banks had the highest ratings for the WBG’s “collaboration with other donors and development partners,” whereas respondents from the media had significantly lower ratings.  Geographic locations: Respondents across geographic locations had statistically similar ratings for all of the fourteen qualities of the WBG as an effective development partner in Afghanistan. 47 VII. How the World Bank Group Operates continued The World Bank Group as an Effective Development Partner: Year Comparison 12  Year comparison: As indicated in the chart below, respondents of this year’s Country Survey gave significantly lower ratings for several qualities of the WBG as an effective development partner, compared to respondents in the FY’08 orand FY’12 Country Surveys. 12 Only qualities that are included in both the FY’12, FY’08, and FY’15 Country Surveys are presented in this chart. All means in this chart are calculated based on weighted data.

7.2 6.7