Efectiveness of the Distribution of Partnership Program Fund

322 PT Telkom Indonesia Persero Tbk

2. Partnership Program Refund Collectability

The Partnership Program’s loan collectability rate is a comparison between the average of the weighted average of loan collectability to total outstanding loans loan balance. The weighted average of loan collectability is obtained by multiplying the collectability value with the loan balance based on the loan quality performing: 100; substandard: 75; doubtful: 25 and non-performing: 0. In 2015, the attainment rate of Partnership Program’s loan repayment collectability was recorded at 71.37 with the achievement of maximum value of 3, or lower than the collectability level of 2014, which amounted to 82.02 with a maximum value of 3. Calculation of Loan Partnership Program Collectability Rate Loan Quality Loan Balance Rp billion Weighted Average Rp billion Performing 2,031.52 100 2,031.52 Substandard 160.35 75 120.26 Doubtful 66.71 25 16.68 Non-performing 779.80 Amount 3,038.38 2,168.46 Collectability Rate 71,73 Collectability Rate Score 3 CSR Index In 2015, the Company measured the CSR Index reaching 73.18. The index illustrates that the achievement of CSR activities undertaken by the Company had an efect of 73 on customer loyalty and reputation of the company. In addition to measuring CSR Index, the Company also measured how much people recommend using Telkom products, which are measured by the Net Promoter Score formula. PROMOTERS 42.84 PASSIVE 38.54 DETRACTORS 18.62 NPS 24.22 NPS = Promoters – Detractors NPS measurement result by 24.22 in 2015 showed positive values of community perspective in recommending the use of Telkom’s product. Furthermore, the CSR Index measurements continue to be developed to determine the extent of impact that CSR activities have on investors in making an investment decision in the Company. 323 PT Telkom Indonesia Persero Tbk Brieings candidate of Development Partners. Transferring donation of partnership program symbolically to development partners given by GM Witel. Realization of The Funds Distribution of Partnership Program In 2015, the Company has realized the distribution of funds for Partnership Program for Development Partners in 34 Provinces. Development Partners receiving inancial assistance were small businesses whose products have a fairly high competitiveness but were having diiculty in marketing the products, limited human resources ability, business management, capital, and technology. Before the funds were disbursed, the Company provided brieings in the form of education and management training with the hope that Development Partners were able to manage and develop their businesses better. With regards to Community Development Programs “BL” conducted in 2015, a series of activities has been realized, including Assistance for Victims of Natural Disasters, Assistance in Education and Training, Assistance in Public Health, Assistance in Public Facilities, Assistance in Religious Facilities, Assistance in Nature Conservation, Assistance in Poverty Alleviation and Assistance in the Capacity Building of Development Partners.

1. Assistance for Victims of Natural Disasters

Assistance to victims of natural disasters is aimed to ease the burden of people afected by disasters. In 2015, the Company provided assistance to victims of natural disasters, including loods in the district of Bandung, haze in Sumatra and Kalimantan, as well as victims of the eruption of Mount Sinabung. . Evacuation of lood victims in West Bandung regency. Medical check up of smog disaster victims in Kalimantan. ACTIVITIES AND COMMUNITY DEVELOPMENT PARTNERSHIP PROGRAM