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CHAPTER 3 RESEARCH METHODOLOGY
3.1 Methodology Diagram
The following steps were taken to ensure this research has achieved its goals. These
includes literature review, selection of e- government stage model and web usability
method, data collection, analysis and fianally is conclusion. Figure 5 further shows the
procedures taken to accomplish this research.
First, e-government concept was reviewed from literature data.
In the second step e-government stage models are summarized to evaluate government
services while inspection usability method was used to evaluate web usability.
Third, a review of Cambodian and Indonesian government websites were carried
out. These are such as, central government of Cambodia and Indonesia with 25 and 31
websites respectively.
Furthermore, local
government of Cambodia with 24 websites, while 33 websites for Indonesian local
government. refer to Appendix 4 for government name and websites
Next is the discussion and analysis based on data review, and the final is the conclusion.
3.2 The evaluation of parameters
Parameters were devided into stage model parameters and inspection usability parameters.
The four-stage model, such as web presence; interaction; transaction; and participation, was
used to evaluate government services. While inspection usability method was used to
evaluate usable of government websites which concentrated with eight components such as
architecture and navigation ; layout and design ; content ; form and interaction ; graphic ; color ;
typography ; and platform and implementation. There are 20 parametersfeactures were used in
four stage model evaluation, while 24 parameters were used in the inspection of
usability evaluation. For detailed parameters of inspection usability, we refer to Table 1 of
Appendix 3.
Binary number 1 or 0 was used to show the
presence or
absence of
specific parameterfeature. For example, number 1
shows features of websites are present accessible and number 0 shows their absence
inaccessible.
The following parameters of four-stage model being evaluated such as:
Stage I: Web presence a.
Web launching: the ministrial official
webpages were reviewed by using Internet server at Bogor Agricultural University IPB
- Indonesia. The review carried out during three consecutive weekends.
b. Tab about us: generally it describes
institutional history optional, function, vision, mission, and institutional structure.
c. Contact information: information about the
place and person that can be contacted when needed.
d. Link to other official webpage: link to
other government webpages and other useful websites optional.
e. Regular update: webpage always update
at least once a week. The update was reviewed three consecutive weekends.
f. English language: available webpage is in
English language.
For Indonesian
government websites, primary language is Bahasa Indonesia
while Khmer as primary language
for Cambodian
government websites.
g. General news and activities: provide
internal andor external news on their websites.
Figure 5 Research methodology diagram. Literature Review
Selection of e-government stage model and web usability method
Data collection Government’s websites
Analysis
Conclusion
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Stage II: Interaction a.
Downloadable forms: any application
forms are available such as birth record, tax payment, etc.
b. Publication: research such as agriculture,
economy and others government project.
c. Email and respond: send and get respond
for any questions from citizens.
d. Post comment: all usercitizens can post
any comments to share their ideas or critics.
e. Online forums: forums for discussing any
issues that are happening in the society as well as government issues.
Stage III: Transactional a.
Fill out and submit forms: fill out any
transaction form and submit to relevance institutional. The score is one 1 if at least
one online transaction form is available. Otherwise, the score is zero 0.
b. Payment transaction: all online payment
