b. Sikap
Reliability Scale: ALL VARIABLES
Ca se P rocessing Sum ma ry
30 100,0
,0 30
100,0 Valid
Ex cluded
a
Total Cases
N
Lis twis e deletion based on all variables in the procedure.
a.
Reliability Statistics
,821 5
Cronbachs Alpha
N of Items
Ite m S tati stics
3,97 ,765
30 2,90
1,242 30
2,90 1,242
30 4,03
,669 30
2,90 1,242
30 sik ap 1
sik ap 2 sik ap 3
sik ap 4 sik ap 5
Mean St d. Deviat ion
N
Item-Total Statistics
12,73 13,375
,453 ,828
13,80 8,924
,813 ,719
13,80 8,924
,813 ,719
12,67 13,885
,434 ,833
13,80 10,028
,626 ,786
sikap 1 sikap 2
sikap 3 sikap 4
sikap 5 Scale Mean if
Item Deleted Scale
Variance if Item Deleted
Corrected Item-Total
Correlation Cronbachs
Alpha if Item Deleted
Scale Sta tisti cs
16,70 16,493
4,061 5
Mean Variance
St d. Deviation N of Items
Universitas Sumatera Utara
c. Harapan
Reliability Scale: ALL VARIABLES
Ca se P rocessing Sum ma ry
30 100,0
,0 30
100,0 Valid
Ex cluded
a
Total Cases
N
Lis twis e deletion based on all variables in the procedure.
a.
Reliability Statistics
,823 5
Cronbachs Alpha
N of Items
Ite m S tati stics
3,97 ,765
30 3,97
,765 30
2,90 1,242
30 2,90
1,242 30
4,03 ,669
30 harapan 1
harapan 2 harapan 3
harapan 4 harapan 5
Mean St d. Deviation
N
Item-Total Statistics
13,80 10,028
,652 ,786
13,80 10,028
,652 ,786
14,87 7,637
,669 ,782
14,87 7,637
,669 ,782
13,73 10,685
,604 ,803
harapan 1 harapan 2
harapan 3 harapan 4
harapan 5 Scale Mean if
Item Deleted Scale
Variance if Item Deleted
Corrected Item-Total
Correlation Cronbachs
Alpha if Item Deleted
Scale Sta tisti cs
17,77 13,771
3,711 5
Mean Variance
St d. Deviation N of Items
Universitas Sumatera Utara
d. Kemudahan Pelayanan
Reliability Scale: ALL VARIABLES
Ca se P rocessing Sum ma ry
30 100,0
,0 30
100,0 Valid
Ex cluded
a
Total Cases
N
Lis twis e deletion based on all variables in the procedure.
a.
Reliability Statistics
,792 5
Cronbachs Alpha
N of Items
Ite m S tati stics
,70 ,466
30 ,80
,407 30
,77 ,430
30 ,63
,490 30
,77 ,430
30 kemudahan 1
kemudahan 2 kemudahan 3
kemudahan 4 kemudahan 5
Mean St d. Deviation
N
Item-Total Statistics
2,97 1,895
,468 ,788
2,87 1,775
,713 ,712
2,90 1,748
,685 ,717
3,03 1,757
,550 ,762
2,90 1,955
,476 ,782
kemudahan 1 kemudahan 2
kemudahan 3 kemudahan 4
kemudahan 5 Scale Mean if
Item Deleted Scale
Variance if Item Deleted
Corrected Item-Total
Correlation Cronbachs
Alpha if Item Deleted
Scale Sta tisti cs
3,67 2,713
1,647 5
Mean Variance
St d. Deviation N of Items
Universitas Sumatera Utara
e. Informasi