Sikap Harapan Kemudahan Pelayanan

b. Sikap

Reliability Scale: ALL VARIABLES Ca se P rocessing Sum ma ry 30 100,0 ,0 30 100,0 Valid Ex cluded a Total Cases N Lis twis e deletion based on all variables in the procedure. a. Reliability Statistics ,821 5 Cronbachs Alpha N of Items Ite m S tati stics 3,97 ,765 30 2,90 1,242 30 2,90 1,242 30 4,03 ,669 30 2,90 1,242 30 sik ap 1 sik ap 2 sik ap 3 sik ap 4 sik ap 5 Mean St d. Deviat ion N Item-Total Statistics 12,73 13,375 ,453 ,828 13,80 8,924 ,813 ,719 13,80 8,924 ,813 ,719 12,67 13,885 ,434 ,833 13,80 10,028 ,626 ,786 sikap 1 sikap 2 sikap 3 sikap 4 sikap 5 Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item-Total Correlation Cronbachs Alpha if Item Deleted Scale Sta tisti cs 16,70 16,493 4,061 5 Mean Variance St d. Deviation N of Items Universitas Sumatera Utara

c. Harapan

Reliability Scale: ALL VARIABLES Ca se P rocessing Sum ma ry 30 100,0 ,0 30 100,0 Valid Ex cluded a Total Cases N Lis twis e deletion based on all variables in the procedure. a. Reliability Statistics ,823 5 Cronbachs Alpha N of Items Ite m S tati stics 3,97 ,765 30 3,97 ,765 30 2,90 1,242 30 2,90 1,242 30 4,03 ,669 30 harapan 1 harapan 2 harapan 3 harapan 4 harapan 5 Mean St d. Deviation N Item-Total Statistics 13,80 10,028 ,652 ,786 13,80 10,028 ,652 ,786 14,87 7,637 ,669 ,782 14,87 7,637 ,669 ,782 13,73 10,685 ,604 ,803 harapan 1 harapan 2 harapan 3 harapan 4 harapan 5 Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item-Total Correlation Cronbachs Alpha if Item Deleted Scale Sta tisti cs 17,77 13,771 3,711 5 Mean Variance St d. Deviation N of Items Universitas Sumatera Utara

d. Kemudahan Pelayanan

Reliability Scale: ALL VARIABLES Ca se P rocessing Sum ma ry 30 100,0 ,0 30 100,0 Valid Ex cluded a Total Cases N Lis twis e deletion based on all variables in the procedure. a. Reliability Statistics ,792 5 Cronbachs Alpha N of Items Ite m S tati stics ,70 ,466 30 ,80 ,407 30 ,77 ,430 30 ,63 ,490 30 ,77 ,430 30 kemudahan 1 kemudahan 2 kemudahan 3 kemudahan 4 kemudahan 5 Mean St d. Deviation N Item-Total Statistics 2,97 1,895 ,468 ,788 2,87 1,775 ,713 ,712 2,90 1,748 ,685 ,717 3,03 1,757 ,550 ,762 2,90 1,955 ,476 ,782 kemudahan 1 kemudahan 2 kemudahan 3 kemudahan 4 kemudahan 5 Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item-Total Correlation Cronbachs Alpha if Item Deleted Scale Sta tisti cs 3,67 2,713 1,647 5 Mean Variance St d. Deviation N of Items Universitas Sumatera Utara

e. Informasi