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University St. + Adv.
UMKM Cluster Target
Field Laboratory
Problems Issues
Research Subjects Topics
S1 Research S2 Research
S3 Research
Improvement Works
Process Improvement Quality Improvement
Marketing Improvement
Cluster Development
Inputs Outputs in Kinds
New Problems Issues New Requirement
Improvement Needs Empowerment Needs
Feedback Operation
SWOT Work
Core Basement
Figure 5 Schematic view of field laboratory with cluster
F. Quality Standard
The baseline of the quality of tapioca flour is designated by National Standard of Indonesia so call SNI
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, in which the standard of tapioca flour is designated by SNI 01-3451-1994. This SNI defined by “Dewan Standardisasi
Nasional DNS” specifying the terminologies, the items of standard, and method of analysis. According to SNI 01-3451-1994, the quality of tapioca flour is to be
defined in terms of moisture content, ash content, fiber and contaminant, whiteness degree, viscosity, acid degree, HCN content, and mineral contents.
It also describes the classification of tapioca flour quality into three categories, i.e. class -I, class -II, and class -III that are consisting of several
analysis items to assure its quality for the customers of industries and the end- users of local food home industries as shown in Table-10.
2
Standar Nasional Indonesia National Standard of Indonesia
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Technical Information Customer Information
Table 10 Quality standard of tapioca flour
Specified Quality No
Analysis Item Unit
Class
I
Class
II
Class
III 1.
Moisture Content, bb max. 17
max. 17 max. 17
2. Ash Content, bb
max. 0.60 maks.0.60
max. 0.60 3.
Fiber Contaminant, bb
max. 0.60 max. 0.60
max. 0.60 4.
Whiteness Degree
4
BaSO
= l00 -
min. 94.5 min. 92.0
Less than 92.0
5. Viscosity
°Engler 3.0 – 4.0
2.5 – 3.0 Less than 2.5
6. Degree of Acidity
ml 1N NaOH
100g 3.0
3.0 3.0
7. HCN Content, bb
Negative Negative
Negative
Source: DSN 1994
G. Quality Function Deployment
To improve quality of commodity and service provided to customers and end-users, Quality Function Deployment QFD is one of analysis tools which is
fitted and appropriated to be applied for this research. According Gaspersz 2001 and Marimin 2004, QFD analysis has good
advantages to clarify and find out customers requirements and needs toward product and service provided, to identify problems and issues in product and
service, to decide the necessary components to be improved andor developed, and to provide the counter measures of improving the quality of product and
service. The principle of QFD analysis is consisted of two dimensions of customer information and technical information as shown in Figure 5.
Figure 6 Two dimension of QFD
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Identity Tradeoffs relating to manufacturing
Requirements Manufacturers Current Requirements
Specifications to Suppliers
RELATIONSHIPS What do customer requirements mean to
manufacturer? Where are interactions between relationships?
Prioritized List of Manufacturers Critical
Process Requirement Planning Matrix
Importance Rating Competitive Rating
Target Values Scale-up Needed
Sales Point Planning weight
Calculated CUSTOMER INPUT
Requirement 4
1 2
3
5 6
These things are systematized into one matrix so called “House of Quality HOQ” by the following steps identifying Diana, 2001;
1. voice of customers what do they want? 2. technical response as manufacturers current requirements how do
these identify as characteristics? 3. planning matrix, importance rating, competitive rating, target values,
scale-up needed, and etc. 4. identification of relationship between technical matter and customer
requirement by use of relationship matrix. What do customer requirements mean to manufacturer? Where are interactions between
relationships? 5. identification of technical priorities, bench marks, and required
capability toward target quality improvement of product and service 6. identification of tradeoff correlation relating to manufacturing
requirements
Figure 7 Concept of house of quality
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External Factor
Opportunity
Internal Factor
Strength
External Factor
Threats
Internal Factor
Weakness
Quadrant-I
Strategy ? Aggressive
Quadrant-III
Strategy ? Turn-around
Quadrant-II
Strategy ? Diversifying
Quadrant-IV
Strategy ? Defensive
H. SWOT Analysis 1. SWOT Analysis Method
