Unit 8- Are There Any Problems? English Speaking Materials for Bantul Community-Based Rehabilitation
44
Are There Any
Problems ?
A. Warming Up
Look at the picture carefully and then answer the questions orally with your partner
a. What is the picture about? b. What do the people do in the
picture? c. Please make a simple
conversation related to the pictures
d. Practice your conversation with your partner
B. Conversation
Read and practice the conversation below with your partner
Dialog 1
Situation: An administrator of foreign donator is complaining about the result of the report to the staff of an office because of not finishing the report of their
program yet. -----Telephone’s ringing----
Dwi : Yes, CBR Bantul office. Good morning.
Carole : Good Morning. Here is Carole. May I speak to Mr. Dwi? Dwi
: I’m Dwi. Of course you can Miss. Carole : All right Mr. Dwi. It’s important but I think it’s okay to talk to you
by phone.
Unit 8- Are There Any Problems? English Speaking Materials for Bantul Community-Based Rehabilitation
45
Dwi : Okay I’ll pay attention to you.
Carole : Mr. Dwi, you know that I am the vice of Germany Charity who is responsible to our program in taking care to the diffable people
here. Well, your programs are running well. But, I’d like to talk about the progress report whether it has been finished or not.
Dwi : Actually the report is in progress. We are still completing it because some data have not finished yet.
Carole : Okay. When can I receive the report? Dwi : We’ll do the best for you to accomplish the report of our program.
In three days we hope it will have been finished all. We are very sorry about that Miss.
Carole : All right I will wait for three days. I absolutely understand that it needs to be careful to make the report. I see.
Dwi : Thank you for your attention Miss Carole.
Carole : Well, I think that’s all Mr. Dwi. Don’t forget in three days I will have received it in my office. Thank you.
Dwi : You’re welcome
.
Dialog 2
Situation: Miss Intan is complaining about some equipment she bought from Jhony, because he sold inappropriate equipments.
Intan : Good afternoon sir.
Jhony : Good afternoon. Can I help you? Intan : Yes, of course. Two weeks ago I bought some medical equipment
here. I chose the best ones as you said to me that those are the best equipments. You also will guarantee those if they are not in
good condition. Jhony : Yes I remember that, Miss. Is there a problem with those?
Intan : Actually just a little problem occurred. I see a crack on the walker. You said it’s made of good aluminum. Umh.. Looking at its crack, I
am doubt that it could not be used properly. Jhony : Are you sure? Do you bring it? I want to see.
Intan : Yes, I bring it. Wait a minutes. Here it is. See?
Unit 8- Are There Any Problems? English Speaking Materials for Bantul Community-Based Rehabilitation
46
Jhony : Okay, Miss. I see the crack. I will give you the guarantee. I am very sorry about that, Miss. I will take this and give you the new
one. Intan : All right, but how about the condition of the new one?
Jhony : I am sure this is the best. So don’t worry about this. You will get your money back if this also inappropriate then.
Intan : Okay. Thank you, Sir. Jhony : You’re welcome
.
Word Power
Read and study the meaning of the words and phrases You may look on your English dictionary.
accomplish v : memenuhi
administrator n : pengelola
careful adv : hati - hati
crack n : retak
doubt adv : ……………………………………………….
foreign n : ……………………………………………….
Inappropriate adj
: ……………………………………………….
pay attention v : ……………………………………………….
occurred v : ……………………………………………….
progress n : ……………………………………………….
properly adv : ……………………………………………….
related to v : ……………………………………………….
received v : ……………………………………………….
Unit 8- Are There Any Problems? English Speaking Materials for Bantul Community-Based Rehabilitation
47
C. Language Focus
Analyze these useful expressions and grammatical patterns below
1. Useful Expressions
The following are some expressions that you can use to complain and apologize politely
Complain
I’d like to talk about … I need to talk to you about …
I wonder if you mind … You know …
I feel … What do you think?
Apologize Apology
Response
Forgive me, I’m terribly sorry about …
Please accept my apologies for … I would like to apologies for …
I apologize for … I’m sorry. I didn’t mean to …
Oh no Did I do that? I’m sorry. Oh sorry
Sorry about that. Oops.
That’s quite right. I understand completely.
You really don’t have anything to apologize for.
You don’t need to apologize. I wouldn’t worry about it if I
were you. Oh that’s all right. It can
happen to anyone. It’s not your fault.
Oh well, that’s life. Don’t worry about it.
It’s OK. No problem.
Forget it.
Adapted from: Communicative English Training, 2007: p. 57
Unit 8- Are There Any Problems? English Speaking Materials for Bantul Community-Based Rehabilitation
48 2. Grammatical Pattern
Using Future Perfect Tense a I will graduate in June. I will see
you in July. By the next time I
see you, I will have graduated. b I
will have
finished my
homework by the time I go out on a date tonight.
The future perfect expresses an activity that will be completed before
another time or event in the future.
Notice in the examples: by the time introduces a time clause; the
simple present is used in a time clause.
In order to make clear, you can differentiate Future Perfect Tense and Future Perfect Progressive Tense
c I will go to bed at ten p.m. He will g
will be sleeping. I will have been
he get home. The
future perfect
progressive emphasizes the duration of an
activity that will be in progress before another time or event in the
future. d When professor Jones retires next
month, he will have taught for
45 years. e When professor Jones retires next
month, he will have been teaching for 45 years.
Sometimes the future perfect and the future perfect progressive give
the same meaning, as in d and e. Also,
notice that
the activity
expressed by either of these two tenses may begin in the past.
Taken from: Understanding and Using English Grammar, 1989: p. 53
D. Activity
