Kualitas Produk Keaslian Poduk Obat Keamanan dan Kenyamanan Kenyamanan Menunggu Ekserior dan Interior

10. Konsultasi Obat Harapan Responden Kenyataan Responden 1 2 3 4 5 1 2 3 4 5 Y - - - 66 14 80 X - - 21 55 4 80 Yi - - - 264 70 334 Xi - - 63 220 20 303 Y = Yi X = Xi n N = 334 = = 303 = 80 4,18 80 3.79

11. Kualitas Produk

Harapan Responden Kenyataan Responden 1 2 3 4 5 1 2 3 4 5 Y - - - 60 20 80 X - - - 71 9 80 Yi - - - 240 100 340 Xi - - - 284 45 329 Y = Yi X = Xi n n = 340 = 329 = 80 = 4,25 80 4.11 12. Kesesuaian Poduk Obat Harapan Responden Kenyataan Responden 1 2 3 4 5 1 2 3 4 5 Y - - - 70 10 80 X - - 5 72 3 80 Yi - - - 280 50 330 Xi - - 15 288 15 318 Y = Yi X = Xi n n = 330 = 318 80 = 4,13 80 = 3.98 Dewi Iriyani Sinaga : Laporan Praktek Kerja Profesi Farmasi Komunitas di Apotek Kimia Farma 90 Kisaran, 2009 USU Repository © 2008

13. Keaslian Poduk Obat

Harapan Responden Kenyataan Responden 1 2 3 4 5 1 2 3 4 5 Y - - - 53 27 80 X - - - 62 18 80 Yi - - - 212 135 347 Xi - - - 248 90 338 Y = Yi X = Xi n n = 347 = 338 = 80 = 4.34 80 4.23 EMPATI 14. Perhatian Petugas Harapan Responden Kenyataan Responden 1 2 3 4 5 1 2 3 4 5 Y - - 8 69 3 80 X - - - 77 3 80 Yi - - 24 276 15 315 Xi - - - 308 15 323 Y = Yi X = Xi n n = 315 = 323 80 = 3.94 80 = 4.04

15. Keamanan dan Kenyamanan

Harapan Responden Kenyataan Responden 1 2 3 4 5 1 2 3 4 5 Y - - - 71 9 80 X - - - 75 5 80 Yi - - - 284 45 329 Xi - - - 300 25 325 Y = Yi X = Xi n n = 329 = 325 80 = 4.11 80 = 4.06

16. Kenyamanan Menunggu

Harapan Responden Kenyataan Responden Dewi Iriyani Sinaga : Laporan Praktek Kerja Profesi Farmasi Komunitas di Apotek Kimia Farma 90 Kisaran, 2009 USU Repository © 2008 1 2 3 4 5 1 2 3 4 5 Y - - 5 67 8 80 X - - 11 61 8 80 Yi - - 15 268 40 323 Xi - - 33 244 40 317 Y = Yi X = Xi n n = 323 = 317 80 = 4.04 80 = 3.96 BERWUJUD

17. Ekserior dan Interior

Harapan Responden Kenyataan Responden 1 2 3 4 5 1 2 3 4 5 Y - - 3 76 1 80 X - - - 71 9 80 Yi - - 9 304 5 318 Xi - - - 284 45 329 Y = Yi X = Xi n n = 318 = 329 80 = 3.98 80 = 4.11 18. Kebersihan Apotek Harapan Responden Kenyataan Responden 1 2 3 4 5 1 2 3 4 5 Y - - - 69 11 80 X - - 18 65 7 80 Yi - - - 276 55 331 Xi - - 54 260 35 349 Y = Yi X = Xi n n = 331 = 349 80 = 4.14 80 = 4.36 19. Kerapian Petugas Harapan Responden Kenyataan Responden 1 2 3 4 5 1 2 3 4 5 Y - - 11 63 6 80 X - - 16 52 12 80 Dewi Iriyani Sinaga : Laporan Praktek Kerja Profesi Farmasi Komunitas di Apotek Kimia Farma 90 Kisaran, 2009 USU Repository © 2008 Yi - - 33 252 30 315 Xi - - 48 208 60 316 Y = Yi X = Xi n n = 315 = 316 = 80 = 3.94 80 3.95 20. Keseragaman Petugas Harapan Responden Kenyataan Responden 1 2 3 4 5 1 2 3 4 5 Y - - 4 62 14 80 X - - - 12 68 80 Yi - - 12 248 70 330 Xi - - - 48 340 388 Y = Yi X = Xi n n = 330 = 388 = 80 = 4.13 80 4.85

5.2 Pembahasan