10. Konsultasi Obat Harapan Responden
Kenyataan Responden 1
2 3
4 5
1 2 3
4 5
Y - - - 66 14 80
X - -
21 55 4 80
Yi - -
- 264 70 334 Xi -
- 63 220 20 303
Y = Yi
X = Xi n
N =
334 =
= 303
= 80
4,18 80
3.79
11. Kualitas Produk
Harapan Responden Kenyataan Responden
1 2
3 4
5 1 2
3 4
5 Y -
- - 60 20 80 X -
- -
71 9 80
Yi - -
- 240
100 340
Xi - -
- 284 45 329 Y =
Yi X = Xi
n n
= 340
= 329
= 80
= 4,25 80
4.11
12. Kesesuaian Poduk Obat Harapan Responden
Kenyataan Responden 1
2 3
4 5
1 2 3
4 5
Y - - - 70 10 80
X - -
5 72
3 80
Yi - -
- 280
50 330
Xi - -
15 288 15 318 Y =
Yi X = Xi
n n
= 330
= 318
80 = 4,13
80 = 3.98
Dewi Iriyani Sinaga : Laporan Praktek Kerja Profesi Farmasi Komunitas di Apotek Kimia Farma 90 Kisaran, 2009 USU Repository © 2008
13. Keaslian Poduk Obat
Harapan Responden Kenyataan Responden
1 2
3 4
5 1 2
3 4
5 Y -
- - 53 27 80 X -
- -
62 18 80
Yi - -
- 212
135 347
Xi - -
- 248 90 338 Y =
Yi X = Xi
n n
= 347
= 338
= 80
= 4.34 80
4.23
EMPATI 14. Perhatian Petugas
Harapan Responden Kenyataan Responden
1 2
3 4
5 1 2
3 4 5
Y - - 8 69 3 80
X - -
- 77
3 80
Yi - - 24 276 15 315
Xi - -
- 308 15 323 Y =
Yi X = Xi
n n
= 315
= 323
80 = 3.94
80 = 4.04
15. Keamanan dan Kenyamanan
Harapan Responden Kenyataan Responden
1 2
3 4
5 1 2
3 4 5
Y - - - 71 9 80
X - -
- 75
5 80
Yi - -
- 284 45 329 Xi -
- - 300 25 325
Y = Yi
X = Xi n
n =
329 =
325 80
= 4.11 80
= 4.06
16. Kenyamanan Menunggu
Harapan Responden Kenyataan Responden
Dewi Iriyani Sinaga : Laporan Praktek Kerja Profesi Farmasi Komunitas di Apotek Kimia Farma 90 Kisaran, 2009 USU Repository © 2008
1 2
3 4
5 1 2
3 4
5 Y -
- 5 67 8 80 X -
- 11 61
8 80
Yi - - 15 268 40 323
Xi - -
33 244 40 317 Y =
Yi X = Xi
n n
= 323
= 317
80 = 4.04
80 = 3.96
BERWUJUD
17. Ekserior dan Interior
Harapan Responden Kenyataan Responden
1 2
3 4
5 1 2
3 4
5 Y -
- 3 76 1 80 X -
- -
71 9 80
Yi - -
9 304
5 318
Xi - -
- 284 45 329 Y =
Yi X = Xi
n n
= 318
= 329
80 = 3.98
80 = 4.11
18. Kebersihan Apotek Harapan Responden
Kenyataan Responden 1
2 3
4 5
1 2 3
4 5
Y - - - 69 11 80
X - -
18 65 7 80
Yi - -
- 276
55 331
Xi - -
54 260 35 349 Y =
Yi X = Xi
n n
= 331
= 349
80 = 4.14
80 = 4.36
19. Kerapian Petugas Harapan Responden
Kenyataan Responden 1
2 3
4 5
1 2 3
4 5
Y - - 11 63 6 80
X - -
16 52 12 80
Dewi Iriyani Sinaga : Laporan Praktek Kerja Profesi Farmasi Komunitas di Apotek Kimia Farma 90 Kisaran, 2009 USU Repository © 2008
Yi - -
33 252
30 315
Xi - -
48 208 60 316 Y =
Yi X = Xi
n n
= 315
= 316
= 80
= 3.94 80
3.95
20. Keseragaman Petugas Harapan Responden
Kenyataan Responden 1
2 3
4 5
1 2 3
4 5
Y - - 4 62 14 80
X - -
- 12
68 80
Yi - -
12 248
70 330
Xi - -
- 48 340 388
Y = Yi
X = Xi n
n =
330 =
388 =
80 = 4.13
80 4.85
5.2 Pembahasan